Acrobat Pro 9.3 freezes and locks up computer

Something has gone VERY wrong with Acrobat 9.3 - every time I try to save or print anything, it not only locks up and stops responding but also causes Windows 7 to come to a screeching halt. Sometimes I can recover the Windows 7 crash without rebooting while at other times, I cannot. Right now, I NEED to find out what is causing Acrobat Pro 9.3 to crash. I've tried running all of the updates and nothing seems to work. Any ideas? Help!

When I open Distiller, I go to file>open and then change the file type to "all" - as the file I'm trying to open is a .pdf (which doesn't show up under file name in Distiller). When I try to open the .pdf, it crashes.
Acrobat crashes when I try to save or print a .pdf. It also acts up (sometimes) when I try to change/edit the .pdf. Regardless, if I can't save or print .pdfs, Acrobat is now useless. By "freezing" I mean that Acrobat completely locks up - the title bar (at the top) will often state that it is "not responding" and the window becomes "grayed out." Even worse, is that Windows 7 also comes to a screeching halt - if the computer doesn't completely lock up (meaning that NOTHING WORKS and I have to do a hard reboot by turning off the power), everything becomes VERY slow - it's becomes impossible to change windows and, even if the task manager is already open, I often can't shut down Acrobat 9. In the event that I'm finally able to do that (which is not always possible), then most of the other programs seem to work again.
Another problem that appears to be related is when I try to open up a .pdf in Outlook - that also seems to cause Acrobat to crash/lock up.
Hope this helps as I've done everything I can think of.

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