Acrobat Pro 9.5.2 locking up
On a mac running OS 10.6.8 my Acrobat Pro 9.5.2 locks up with a transparent gray box. The only way out is to Force Quit the program. I also have Acrobat 7 loaded (but not running) as this version of Acrobat works. Do I need to deinstall both and reinstall 9 or is there something else I'm missing?
Moving this discussion to the Acrobat Installation and Update Issues forum.
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Acrobat Pro 8 question to lock downloaded pdf to computer.
Hello to everyone.
I am interested in Adobe Acrobat Pro 8 for Mac, but I have a question which needs an answer to.
Can you lock a pdf in Acrobat Pro 8 to the computer used to download the file? I was told by a sales rep that if you exclude the ability to print, copy, edit, and move a pdf file in Acrobat Pro 8 this will lock the file to the specific computer used to download it. Is this statement correct? I am trying to find out with a definitive yes or no. Thanks for any and all help.
CoryAlternatively, look at using digital signatures and the security
policies. This method ensures that only the person with the matching
certificate can open the file and have specific options ...
It would involve swapping digital ID files but once set-up, it's very
powerful ... just uses Acrobat 8 and even Reader ..
Jon -
Using Acrobat Pro how do I lock the fillable fields once the data is collected?
Using Acrobat Pro how do I lock the fillable fields once the data is collected?
Hi,
Have a look at Paul's LockAllFields solution. You can download it in Paul's post here: http://forums.adobe.com/message/3168183#3168183.
I have a version of it here as well: http://assure.ly/yDtfsM.
Hope that helps,
Niall -
I use Adobe Acrobat Pro 9.4.5 for creating .pdf files on a Windows XP SP3 platform. Firefox 6.0.2 is my browser of choice. This question only applies to the .pdf printing process. All other printer drivers work fine with this version of Firefox.
In attempt to save paper, I choose to print most documents in an electronic .pdf format using the PDF print driver and save them to my USB drive. Before upgrading my Firefox version to 6.0.2 this process seemed to work fine but after upgrading the .pdf print process seems to be experiencing problems. This particular printing process will cause Firefox to lock up when the distiller tries to print the file to what I believe is a temporary folder under the Adobe folder. When it does this I am sometimes able to force it to complete the process but frequently it will only produce a log not a .pdf file. On other occasions the distiller will just lock up mid print without producing any kind of error message. In both cases I will frequently have to use Windows Task Manager to break out of the process which then shuts down the Firefox browser. I don't seem to have any problems when I use Internet Explorer to perform the same function. As far as I am aware I am running the most current drivers as Adobe automatically pushes down updates to me as they become available. Any ideas how I can overcome this issue or is it inherent to the new version of Firefox?The PDF file itself does not control the "print as image" preference, which should always be turned OFF unless there's a specific need to rasterize the entire page, and is turned off by default in all Acrobat and Adobe Reader installations.
What's the filetype for the ultralight font and what export setting* are you using in ID? If you're exporting to earlier than PDF1.7, OpenType fonts will be converted and may experience some small changes in shape if their hint definitions aren't done right.
*As a side note, bear in mind that InDesign does not use any part of Acrobat when exporting PDFs, so questions specific to that stage in the process should be posted to the InDesign forums. -
Acrobat Pro 9.3 freezes and locks up computer
Something has gone VERY wrong with Acrobat 9.3 - every time I try to save or print anything, it not only locks up and stops responding but also causes Windows 7 to come to a screeching halt. Sometimes I can recover the Windows 7 crash without rebooting while at other times, I cannot. Right now, I NEED to find out what is causing Acrobat Pro 9.3 to crash. I've tried running all of the updates and nothing seems to work. Any ideas? Help!
When I open Distiller, I go to file>open and then change the file type to "all" - as the file I'm trying to open is a .pdf (which doesn't show up under file name in Distiller). When I try to open the .pdf, it crashes.
Acrobat crashes when I try to save or print a .pdf. It also acts up (sometimes) when I try to change/edit the .pdf. Regardless, if I can't save or print .pdfs, Acrobat is now useless. By "freezing" I mean that Acrobat completely locks up - the title bar (at the top) will often state that it is "not responding" and the window becomes "grayed out." Even worse, is that Windows 7 also comes to a screeching halt - if the computer doesn't completely lock up (meaning that NOTHING WORKS and I have to do a hard reboot by turning off the power), everything becomes VERY slow - it's becomes impossible to change windows and, even if the task manager is already open, I often can't shut down Acrobat 9. In the event that I'm finally able to do that (which is not always possible), then most of the other programs seem to work again.
Another problem that appears to be related is when I try to open up a .pdf in Outlook - that also seems to cause Acrobat to crash/lock up.
Hope this helps as I've done everything I can think of. -
Grab auto-save file type locked by Acrobat Pro?
I have tried using the posted command line in Terminal on both my iBook and G4 (both running 10.3.9) to get Grab to go back to saving screen shots as .jpg's, but it does not work. Ever since installing Adobe Acrobat Pro 6.0.0 both machines are saving screen shots only as .pdf's. In addition (and I have looked through all the AAPro preferences to see if there is something to 'turn off' - there isn't), AAPro has inserted toolboxes into all Office programs and I cannot get this to stop either. I've tried moving AAPro out of the applications folder, but this has had no impact. Any suggestions on a workaround?
Aha! Thanks. "PDFMaker Lib" was the file inside the Office folder. If that does not fix it I will search deeper into the folders for the culprit.
Still cannot switch Grab back to saving as .jpg vs. .pdf, using that command line in Terminal. Any suggestions on that issue? Do you suspect Acrobat Pro is involved due to the fact that this problem started about the same time?
AAPro has inserted toolboxes into all Office
programs and I cannot get this to stop either.
I've
tried moving AAPro out of the applications folder,
but this has had no impact. Any suggestions on a
workaround?
Acrobat Pro puts a file in a folder in the Office
directory that causes the Acrobat Pro tool boxes to
appear. Moving this
file will stop it from coming up. The folder is
called Extensions, or Add-ons, or Plug-Ins or
something like that. (I can't look up the actual
path since I'm stuck in front of a windows machine at
work at the moment.) -
Acrobat Pro XI locks up during "Reduce File Size"
In Acrobat Pro XI, when I "Reduce File Size", the software crashes, when the "Analyzing Document" phase is ~ 50% complete. Any fixes?
Are you running 11.0.06, or still back at 11.0.0? If the latter, do the updates. to 11.0.06.
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Acrobat Pro 9 freezes when trying to edit preferences
I have Acrobat Pro 9.3.4
When I try to Edit-> Preferences, the application locks up. It eventually goes to 'not responding" and I have to kill it using Task Manager.
I found this problem when I was troubleshooting a customer's issue where he could not Extract pages from a PDF document. The Extract window would come up, he would put in the pages he wanted and start the process. It would act like its going through the motions but nothing would happen and he would have to open task manager to stop the Acrobat process.
I was able to duplicate the problem with my Administrator account. I also found the same problem when I tried to go to Edit > Preferences. Acrobat went into a not responding state and I had to kill the process using Task Manager.
I have verified that the problem is not document specific: It happens on multiple documents. If I copy the document to another machine with Acrobat Pro 9, I have no problem Extracting pages.
I have uninstalled Acrobat Pro 9. That included removing c:\program files\Adobe\Acrobat 9.0\acrobat* and c:\program files\common files\Adobe\Acrobat\* I rebooted the computer and then reinstalled Adobe Acrobat Pro 9. Same problem for both my regular and my administrator accounts.
I have compared permissions and registry entries between this machine and one where its working but have not found any differences.
Any suggestions on what else to try would be greatly appreciated.You would think. However, repairing Adobe, uninstalling (including deleting registry entries, c:\program files\common files\Adobe\Acrobat\* and c:\program files\Adobe\* , etc) did not resolve the issue.
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Problem exporting data in Acrobat Pro 9.0 from secured response form
Hello,
I made a form in Livecycle 9.0 and am distributing it through Acrobat Pro 9.0 - using Acrobat.com's form distribution application - in several cycles to see how varying the levels of security of the form will affect users (the folks who will be filling out the forms), once they get the forms. I want to see how many passwords they have to enter, what they can do, what they cannot do with the form.. I've been sending unsecured and secured forms out, to test.
The problem I have now is, when I receive my permissions protected, secured forms back, I cannot EXPORT the data. Both the "Export" and "Archived" buttons are greyed out, and even when I remove the security settings from File--> Portfolio Properties, nothing changes.
I'm locked out of the collected data!
It's easy to export data from unsecured response forms (without permissions protection), but I would prefer to limit the amount of manipulation users can do to the forms (aside from commenting, filling them out, and signing them).
The secured forms perform great on the Acrobat Reader - user (form-filler) end, restricting printing, modifying text, etc, but they return to me in Acrobat Pro inert. I'm completely stumped to how I can get data out of them. I would sure appreciate any help!
Thanks,
ChensterPlease post in the LiveCycle Designer forum
http://forums.adobe.com/community/livecycle/livecycle_es/livecycle_designer_es -
Need to edit a form created in Adobe Acrobat Pro X
I created a form in Adobe Acrobat Pro X but now I can't edit the form questions, I know I'm missing something obvious but its driving me nuts right now.
here is a link to the file:
Wikisend: free file sharing service
I want to be able to edit the following:
I Squared R, LLC
Meeting Attendance Form
1-901-0001-00001 Revision 1
and pretty much everything else... I created the file a while ago but I cant remember how to edit the file and I really don't want to have to redo everything again. As far as i can figure out the file isn't locked or anything. Any ideas? -
Acrobat Pro XI problem+Accept End User License Agreement when opening a PDF inside IE
Hi folks, this issue has been challenging.
Acrobat Pro CC install
W7 X64
Deployment went ok after the code was worked out, but.....
We use Desire to Learn content management system at the community college where I maintain the student computers at. When running D2L and a PDF has been embedded in some course material, I am getting the message below and the PDF won't open.
“Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement" .
The only fix so far is to run up Acrobat Pro and run the program once. Fine and dandy, but we are looking at 700+ machines to clear in this fashion. The other part of this scenario we we also utilize Respondus Lockdown Browser to invigilate exams through D2L. Because of the "lock down" features, the student can't even get back to the desktop to run Acrobat and clear the message.
I have tried a number of GPO entries to no avail. As well, disabled the IE PDF viewer add-on. I ran Procmon with no results either; .
I have been scouring the Googlemachine and building on the GPO below to get around the issue with no results. I am hoping someone with a sharper eye than I can spot something or point me in the correct direction..
Thanks eh.
GPLabs-Acrobat Reader default .PDF file open
Computer Configuration (Enabled)
Policies
Administrative Templates
Policy definitions (ADMX files) retrieved from the central store.
Adobe Acrobat XI/Preferences/General
Policy Setting Comment
Show messages when I launch Acrobat Disabled
Adobe Reader XI/Preferences/General
Policy Setting Comment
Show messages when I launch Reader Disabled
Adobe Reader XI/Preferences/Startup
Policy Setting Comment
Enable Protected Mode at startup Disabled
Preferences
Windows Settings
Registry
ELUA=1 (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\11.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA=1 (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 5)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 6)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Acrobat\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 7)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
User Configuration (Enabled)
Preferences
Windows Settings
Registry
ELUA (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
.pdf (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pdf
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
OpenWithList] (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.PDF\OpenWithList]
Value name (Default)
Value type REG_SZ
Value data "AcroRd32.exe"
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Control Panel Settings
Folder Options
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe)
pdf (Order: 1)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply No
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe)
pdf (Order: 2)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply NoHi technobyte,
Try using APTEE to do EULA suppression and check.
You might want to refer the docs:
Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition
4 Installation Workflows — Enterprise Administration Guide
Regards,
Rave -
Problem re-installing Acrobat Pro 9.0
On Dec. 9, 2009, I purhcased Adobe Acrobat Pro 9.0 on line. My confirmation is here:
========================================
Dear Richard Harshaw,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Adobe Acrobat 9 Pro (Windows,English)
[serial number removed: Please do not post serial numbers in public forums: Adobe moderator]
Download Instructions:
Login into Your Account with the ID listed above:
* http://www.adobe.com/go/ols_ww_login/
Locate order #AD002765623 and click on the order number.
In the Order Detail page, click on the 'Downloads for this Order' button.
Start your download by clicking on the 'Download' button.
Your serial number will be displayed in the download center.
You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
Download Help:
* http://www.adobe.com/go/ols_ww_download_instructions/
Best Regards,
The Adobe Store Team
=======================================
Last week, I got a new computer, a 64-bit machine, and wanted to transfer my copy of Pro 9.0 to my new computer and delete it from my old one. I still had the original setup file and my copy of the note above and proceeded to install Acrobat Pro 9.0 on the new machine. During the registration process, I entered by serial number and chose to register. I thought all was fine, but this mornign I opened a PDF document and got a Splash Screen that I needed to enter my ID and serial number. I did (again) and hit submit, but got a message that the serial number was not issued to my id (I used the ID in the confirmation note I got from Adobe above). How to I get Pro 9.0 to work on my new machine? In only have 28 more days of "trial" period before I am locked out.
Message was edited by: MichaelKazlowThanks for the reply, Ankit.
When I bought Pro 9.0, I was upgrading from version 6, which I had purchased as a DVD from Adobe. When I got Pro 9.0, I thought I did not need the CD anymore and discarded it. Of course, inside the jewel case was the license number for that version.
Does Adobe keep records on what I bought several years ago? If so, the original serial number might be in that record. If I had that information, I could probably get the installation and registration to work as designed.
Richard Harshaw
The Arizona Star Splitter -
Can Acrobat Pro 6.0 be updated to work with Windows 7?
Hello everyone - I have software that I have been using for years. I like it and it is really all I need. My old computer finally crashed completely and I would like to use Acrobat Pro 6.0 on my Windows 7 machine. Does anyone know of a way to accomplish this?
Thank you in advance for your help and suggestions. I really do not want to spend $400.00 on new software if it can be avoided...
All the best...
BustheadsI would suggest an update, but I do not think that AA6 qualifies (need at least AA7). A big question is if it is a 32 or 64-bit system? For a 32-bit system there is some hope, though you may have to deal with some work arounds. Typically, AcroTray that automates the PDF creation may not work in Win7 (it does not for the AA5 I installed on Win7). If that is the case, you will have to change the printer port to file rather than Adobe PDF. Then you will be printing to file and have to open the file in Distiller to complete the conversion. You may be able to set up a watched folder in Distiller to automate the process a bit. Whatever you do, it will be trail and error and do expect some things to not work.
So the answer is to first install it and see if Acrobat runs at all and if the Adobe PDF printer is installed. If so, then try to print. If it locks up, then try printing to file and open the file in Distiller. If that works, then my suggestions may do the job for you. I was able to get AA5 to work on my 32-bit netbook with Win7 starter this way. Not that clean, but it works. I primarily did it as an experiment, but for you it is a bit more. -
Acrobat Pro 9 e-sign and SharePoint 2010 integration
Hello,
I cannot get an Acrobat Pro 9 created document with electronic signature fields to open in SharePoint 2010 so it can be checked out, signed, saved and checked back in. I have seen discussions on this subject from 2011, but have not come across any solutions. Has there been a fix to this yet?There are several different scenarios that happen. I am testing the document before I send it out the links again to have users esign. Not every user has Pro 9. Some only have Reader 8. I am uploading the unsigned document created in Pro 9 to a SharePoint 2010 site. There are 10 different signature fields – none of them are locked. When I go to the document to sign under the “edit” function in SharePoint I get an error that says object label badly formatted when trying to save, or I am able to sign once and save, and when I got to test signature number 2 it cannot open the document. Every time I upload it to SharePoint I have to enable Reader 8 usage rights. Sometime it lets me do it, and sometimes it says “this document could not be reader enabled.” It does not seem to be stable. Sometimes it works and then just a few minutes later it has problems. Please advise. Thanks.
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Preview vs. Adobe Reader / Acrobat Pro?
I am making a PDF from Pages. When I open the PDF in Preview it looks identical to the Pages file. When I open it in Adobe Reader or Acrobat Pro it looks as if the colors have been shifted from RGB to CMYK; they don't quite match, they all look slightly duller.
Is it that the Adobe apps are somehow set to default to CMYK? i can't find anywhere in the Preferences that gives this choice. But why would the PDF look different from Pages/Preview?
All ears,
BenHi Walt, Fruhulda,
I'm not sure I'm getting this.
The Pages file is 300 dpi.
When I 'export' and use 'best' to create a PDF, that PDF is not 300 dpi, it's 72 dpi.
So bringing it into Preview and 'saving as' a quartz filter 300 dpi isn't going to recover the lost quality. When I try this my 14 meg file (from Pages to it's version of PDF) is reduced to 2 megs when converted BACK to 300 dpi via Preview. The end result as far as I can tell is a really raunchy 72 dpi looking document ... and my drop shadows (a luminous blue in this case) have been partially chopped out of the picture.
There doesn't appear to be any way to 'save' anything in the ColorSync Utility. I can 'lock' the new version. I did notice that if I closed and opened the ColorSync, the changes (adding the 300 dpi) had actually disappeared. So now I've 'locked' the changes; we'll see if that helps.
But there is no way to 'save' anything. And the new Generic PDFX-3 (300dpi) doesn't appear in the Pages 'print to PDF' choices. Now I can 'edit menu' and supposedly add new choices ... if I knew where ColorSync might be storing these quartz filters. But I have no idea. No general searches bring up anything.
I've been using a quartz filter I got from France, which I store in - adim / Library / PDF Services. But there are no other .qfilter files when I do a search.
Maybe you are looking for
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When I am trying to increase the size of the dashboard in the powerpoint then the fields are overlapping in the powerpoint slide. Actually in the preview the size of the fields is clear and font is visible. But in the ppt if the report size is not in
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