Acrobat Pro 9 Download on New Laptop Won't Accept Serial No. for Program Downloaded in 2011

Any suggestions other than walking the problem over a live chat?

Did you deactivate previous versions? It may be you are out of activations.
Was the version and upgrade? If so, it may be asking for the previous S/N, not the current one.
If you are trying to install on Win 8.1 or Yosemite, that may be the issue. I am not sure of the compatibility.

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