Acrobat Pro 9 Extended not available for CS5 Master Collection

Question

Hello Forum Folks:
I have a volume license account with 5 CS5 Master Collections.
As part of the CS5 MC suite Acrobat 9 Pro is included.
I was told by a sales rep that Acrobat 9 Pro Extended cannot be purchased as an upgrade from a suite product.
If I choose to purchase Acrobat 9 Pro Extended it would be as a stand alone product license at full price for all five licenses.
MY DILEMMA:
I only need one of the features that Acrobat 9 Pro Extended offers that's not included in the Pro version.
If I purchase 5 stand alone copies of Acrobat 9 Pro Extended, I will have 5 additonal licenses of Acrobat
outside of my 5 CS5 Master Collection licenses to keep up with.
So in effect I'll have 10 licenses of 2 different versions of Acrobat 9 Pro and Extended to upgrade
sometime in the future in order to keep all uniform and in sync.
This is not an efficient nor economical way to stay current with Adobe's fine products.
The Case manager I spoke with did a fine job attempting to assist me but was unable to find an effective solution.
She recommended that I post on the forum and an Adobe staff member might be able to contact me
and address my concerns. Case Number: #204262178
Thank You / Peace
vazVanelli

Answer 1

I respect that you are employed by MicroSoft, but the compatability center is not always accurate.  It indicated that Adobe Pro 8 was compatabile for both 32 bit and 63 bit - but it is not.  I have upgraded to Adobe Pro 9 Extended because Adobe says that this is compatable with 64 bit.  The Microsoft compatability center also says that v9 is compatable with 64 bit.  But it is Not.  I have upgraded Adobe to 9.3.0, and it is Still not working.  I now have $700 invested in Adobe software that is non-functional due to W7 64 bit.
So although users can check the compatability center - as I did prior to purchasing my new laptop - but it may not be accurate.
And yes, I have updated the compatability center to indicate that the information there is incorrect.
I have searched/googled everything that I can think of, and still nothing helps.  If you have a suggestion how to make this work, I am listening.