Acrobat Pro 9: have upgrade serial number. Where can I find qualifying version serial number purchased in 2005?

I purchased Acrobat 9 Pro many years ago. Apparently, this is considered an Upgrade. I do not have the original serial number for whatever product I had purchased in 2005.  Last year, Adobe provided me with a serial number. This year, the company will not. They can confirm that my 9 Pro is legitimate, but I guess they don't believe me when I tell them that I don't have the serial number for the product purchased in 2005.

No one in these forums has the ability to provide you with a serial number - only Adobe Support can do that.  If your serial number from the last time they gave you one doesn't work then you have no choice but to try to get them to provide you one or find the original one that you should have retained from 2005.  While it might be hard to win any favor with customer support with your forum id as it is, if you are friendly with them they might be more willing to try to help.

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