Acrobat Pro 9 problems - please help

Hello there from Victoria, Canada
We are a small group of teachers that produce monthly current events teaching units for Canadian schools.
Some of our our customers receive the newsletter by mail, and the rest download pdf files from our website. The pdf files are password protected and we notify our subscribers by email what the password is.
We have never had never experienced any major issues, until now. We recently upgraded to Acrobat Pro version 9 (from 8) and many, many subscribers have been contacting us claiming that they cant open the password protected files even though they are using Adobe Reader 9. When I create the pdf file, the settting I use is open with Reader 5 and above.
Many of our customers are very frustrated and so are we. Can anyone please help ???? Is anyone else experiencing problems and what can we do to solve this?
Thanks in advance for your time.
Eric W.

Hi Eric,
The file will never open in Mac Preview because Preview doesn't know how to decrypt it. The reason Preview thinks that the file is corrupt because it is encountering the encrypted data which appears to Preview to be junk. Only an application that has PDF decryption capabilities (e.g. Adobe Reader or Acrobat) will be able to open the file.
As an aside, the file is in Acrobat 7.0 and later format (i.e. it uses the PDF-1.6 file structure) and although the encryption algorithm is one that Acrobat 5 understands (128-bit RC4) there are other elements in the file that cannot be displayed in Acrobat 6.x and earlier. Although Michael noted above that he was able to open the file in versions 5 and 6, the display would have been degraded.
Assuming that the persons having trouble opening the file are not using Preview, but are indeed using Reader 9.0, are there any alert dialogs that come up when they try to open the file? And as Phil asked above, what system (OS and language) are they on?
Also, because the Open Password edit box doesn't display until the entire file has been downloaded, it is possible that on slower systems that it appears that the file won't open.
Thanks,
Steve Madwin
Acrobat QA Engineer

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Sat Jan 12 20:58:32 2013
panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x00448d3b, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x000000ac, CR3: 0x0ee72000, CR4: 0x00000660
EAX: 0x00000001, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x05fc66e0
CR2: 0x000000ac, EBP: 0x01003be8, ESI: 0x01003ccc, EDI: 0x05fc66e0
EFL: 0x00010297, EIP: 0x00448d3b, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x1003978 : 0x21b837 (0x5dd7fc 0x10039ac 0x223ce1 0x0)
0x10039c8 : 0x2abf6a (0x59e3d0 0x448d3b 0xe 0x59e59a)
0x1003aa8 : 0x2a1a78 (0x1003ac0 0xb 0x1003be8 0x448d3b)
0x1003ab8 : 0x448d3b (0xe 0x48 0x1700010 0x10)
0x1003be8 : 0x2fd111 (0x1003c0c 0x246 0x1003c28 0x2dfc1c)
0x1003c38 : 0x2fea67 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x4866f3)
0x1003c88 : 0x2f4780 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x0)
0x1003dc8 : 0x4740f2 (0x5fd51ec 0x1003ebc 0x0 0x1)
0x1003f48 : 0x4744b8 (0x680ab0 0x1 0x0 0x0)
0x1003f78 : 0x4f82fb (0x5d1b2a0 0x5d53888 0x5d3edd4 0x1)
0x1003fc8 : 0x2a251d (0x5d53884 0x0 0x10 0x0)
BSD process name corresponding to current thread: syslogd
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10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
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com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0xf0c000, size 0x1900544) - last unloaded 130764674716
loaded kexts:
com.Cycling74.driver.Soundflower          1.5.2
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 32021797050
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.driver.AudioAUUC          1.57
com.apple.filesystems.autofs          2.1.0
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Message was edited by: Sam6190

Please try resetting the printing system by:
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3. Click ""OK"" in the ""Are you sure..."" confirmation sheet.
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http://support.apple.com/kb/HT3771
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Error 9
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Hi miketayber,
We would love to help, but need to know a bit more to get to the root of the problem. Please tell us:
What version of Acrobat are you using
What operating system you're on
Whether you've been able to scan previously
What you're scanning to (do you have the latest drivers?)
Is there an error message or number associated with the crash?
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Problem Please help me.....Let me know the area to look for it I am a DBA..

Problem Please help me.....Let me know the area to look for it I am a DBA..Thanks in advance to let me know the cause and the area to look and fix it...
Server Error in '/' Application.
Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[SoapException: Problem with SAP/BAPI.
SAP.Connector.RfcCommunicationException: Connect to message server failed
Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD
LOCATION    CPIC (TCP/IP) on local host
ERROR       service 'sapmsPRD' unknown
TIME        Wed May 04 08:59:06 2005
RELEASE     620
COMPONENT   NI (network interface)
VERSION     36
RC          -3
MODULE      ninti.c
LINE        428
DETAIL      NiPServToNo
SYSTEM CALL getservbyname
COUNTER     1
   at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode)
   at SAP.Connector.SAPConnection.Open()
   at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn)
   at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn)
   at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type)
   at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)]
   System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1503
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218
   SoftwareKeyUI.InstalledBaseDataWS.InstalledBaseData.LoadKPIRegionMulti(DataSet products)
   SoftwareKeyUI.InstalledBaseDataAccess.LoadKPIRegionMulti(DataSet products)
   SoftwareKeyUI.InstalledBase.GetRegionDetails(Int32 userId, String product, String regionType)
   SoftwareKeyUI.FilteredAccess.GetRegionDetails(Int32 userId, String product, String regionType)
   SoftwareKeyUI.search.LoadRegionDetails()
   SoftwareKeyUI.search.regionType_SelectedIndexChanged(Object sender, EventArgs e)
   System.Web.UI.WebControls.ListControl.OnSelectedIndexChanged(EventArgs e) +108
   System.Web.UI.WebControls.DropDownList.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent() +26
   System.Web.UI.Page.RaiseChangedEvents() +115
   System.Web.UI.Page.ProcessRequestMain() +1099

The error is a very basic one - the sapmsPRD service is not known. You will have to go to <NT_ROOT>\system32\drivers\etc and add the entry sapmsPRD 3600 to this file.
This is basically telling the requester at what port to look for the message server.
C

Problem Please help me.....Let me know the area to look for it

Problem Please help me.....Let me know the area to look for it I am a DBA..Thanks in advance to let me know the cause and the area to look and fix it...
Server Error in '/' Application.
Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[SoapException: Problem with SAP/BAPI.
SAP.Connector.RfcCommunicationException: Connect to message server failed
Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD
LOCATION CPIC (TCP/IP) on local host
ERROR service 'sapmsPRD' unknown
TIME Wed May 04 08:59:06 2005
RELEASE 620
COMPONENT NI (network interface)
VERSION 36
RC -3
MODULE ninti.c
LINE 428
DETAIL NiPServToNo
SYSTEM CALL getservbyname
COUNTER 1
at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode)
at SAP.Connector.SAPConnection.Open()
at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn)
at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn)
at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type)
at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1503
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218
SoftwareKeyUI.InstalledBaseDataWS.InstalledBaseData.LoadKPIRegionMulti(DataSet products)
SoftwareKeyUI.InstalledBaseDataAccess.LoadKPIRegionMulti(DataSet products)
SoftwareKeyUI.InstalledBase.GetRegionDetails(Int32 userId, String product, String regionType)
SoftwareKeyUI.FilteredAccess.GetRegionDetails(Int32 userId, String product, String regionType)
SoftwareKeyUI.search.LoadRegionDetails()
SoftwareKeyUI.search.regionType_SelectedIndexChanged(Object sender, EventArgs e)
System.Web.UI.WebControls.ListControl.OnSelectedIndexChanged(EventArgs e) +108
System.Web.UI.WebControls.DropDownList.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent() +26
System.Web.UI.Page.RaiseChangedEvents() +115
System.Web.UI.Page.ProcessRequestMain() +1099

Hi
You should make a mapping for the service sapmsPRD in your /etc/services file (On Windows: C:WINDOWSSYSTEM32DRIVERSETCservices). If your instance number is 00 you will have to add the following entry:
sapmsPRD 3600/tcp
Good luck!
René van Es

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+-ScanMenu
   +-ScanPreset5
   +-ScanPreset1
   +-ScanPreset2
   +-ScanPreset3
   +-ScanPreset4
   +-
   +-Scan
   +-
   +-ScanConfigurePreset
+-Web2PDF:OpnURL
+-ImageConversion:Clipboard
+-
+-NewDocCombineFiles
+-CreateMultiplePDFFiles
+-
+-AcroForm:Forms_CreateNewForm
+-endCreatePDFGroup
+-NewDocCreateCollection
+-
+-Save
+-SaveAs
+-SaveAsSubmenu
+-ReduceFileSize
+-DIGSIG:SaveAndAuthenticate
+-SaveAsExtendedSubmenu
   +-Annots:ReaderEnableCTT
   +-Annots:ReaderEnable
   +-DIGSIG:UBDoc
+-PDFOptimizer
+-endSaveGroup
+-Email
+-SPAObject 23
+-SPAObject 24
+-
+-
+-
+-Revert
+-Close
+-endFormDataGroup
+-GeneralInfo
+-endDocInfoGroup
+-Print
+-endPrintGroup
+-RecentFile1
+-RecentFile2
+-endRecentFileGroup
+-Quit
+-Edit
+-Undo
+-Redo
+-endUndoGroup
+-Cut
+-Copy
+-Paste
+-Clear
+-endEditGroup
+-SelectAll
+-DeselectAll
+-endSelectGroup
+-CopyFileToClipboard
+-endOleGroup
+-TouchUp:EditDocument
+-
+-SelectGraphics
+-
+-Spelling:Spelling
+-Spelling:Check Spelling
+-Spelling:Edit Dictionary
+-LookUpWord
+-endLookUpGroup
+-Find
+-FindSearch
+-endFindGroup
+-GeneralPrefs
+-View
+-Rotate
+-RotateCW
+-RotateCCW
+-GoTo
+-FirstPage
+-PrevPage
+-NextPage
+-LastPage
+-GoToPage
+-endPageNavGroup
+-GoBack
+-GoForward
+-
+-PageLayout
+-SinglePage
+-OneColumn
+-TwoPages
+-TwoColumns
+-endPageLayoutSubGroup
+-ShowGaps
+-ShowCoverPage
+-
+-AutoScroll
+-ZoomSubMenu
+-ZoomTo
+-Zoom
+-ZoomDrag
+-
+-ActualSize
+-FitPage
+-FitWidth
+-FitHeight
+-FitVisible
+-endFitGroup
+-PanZoom
+-Loupe
+-
+-Reflow
+-endGoToGroup
+-SelectUICustomization
+-UICustomizationDefaultView
+-
+-CreateUICustomization
+-ManageUICustomizations
+-
+-9BD7AB5158C920C2F8053A0BC9B41D2
+-
+-FindMoreUICustomizations
+-endOfCustomizeSeparator
+-TaskPanesSectionStart
+-_BasicToolsPane
+-Tools_Content
+-Tools_Pages
+-Tools_InteractiveObjects
+-Tools_Forms
+-Tools_ActionWizard
+-Tools_TextRecognition
+-Tools_Protection
+-Tools_DocProcessing
+-Tools_PrintProduction
+-Tools_JavaScript
+-Tools_Accessibility
+-Tools_Analysis
+-_BasicEchoSignPane
+-_BasicCommentPane
+-TaskPaneSectionEnd
+-ShowHideSubMenu
+-Navigation
   +-ShowHideArticles
   +-ShowHideFileAttachment
   +-ShowHideBookmarks
   +-ShowHideContentPanel
   +-ShowHideDestinations
   +-ShowHideOptCont
   +-ShowHideModelTree
   +-ShowHideOrderPanel
   +-ShowHideThumbnails
   +-ShowHideSignatures
   +-ShowHideTagsPanel
   +-endShowHideWindowsGroup2
   +-ShowHideNavigationPane
   +-ResetPanels
   +-
+-HoldoverToolbars
+-ShowHideMenuBar
+-
+-RulersAndGridsGroup
   +-ShowGrid
   +-SnapToGrid
   +-ShowRulers
   +-ShowGuides
   +-Wireframe
+-ShowInfo
+-
+-ReadingMode
+-FullScreenMode
+-endFullScreenGroup
+-Annots:ReviewTracker
+-
+-ReadAloud
+-ADBE:ReadOutLoudOnOff
+-ADBE:ReadAloudStart
+-ADBE:ReadAloudToEnd
+-ADBE:ReadAloudPauseResume
+-ADBE:ReadAloudStop
+-DIGSIG:CompareDocuments
+-Window
+-NewWindow
+-
+-Cascade
+-Tile
+-TileHorizontal
+-TileVertical
+-MinimizeAll
+-endWindowLayoutGroup
+-SplitWindow
+-SpreadsheetSplit
+-WindowMenuSeparator
+-
+-Help
+-HelpUserGuide
+-Adobe Acrobat XI Pro Help
+-endGuideGroup
+-About
+-AboutAdobeExtensions
+-endAboutPlugInGroup
+-
+-AMTDynamic1
+-startEBookServicesGroup
+-endEBookServicesGroup
+-OnlineSupport
+-KnowledgeBase
+-AdobeExpertSupport
+-AdobeUserCommunity
+-AccessOnline
+-
+-SystemInformation
+-DetectAndRepair
I borrowed the original WinReader_Local_Help.js and created WinAcrobat_Local_Help.js which is below. This will install English and French PDF files.
ADOBE SYSTEMS INCORPORATED
Copyright (C) 1998-2003 Adobe Systems Incorporated
All rights reserved.
NOTICE: Adobe permits you to use, modify, and distribute this file
in accordance with the terms of the Adobe license agreement
accompanying it. If you have received this file from a source other
than Adobe, then your use, modification, or distribution of it
requires the prior written permission of Adobe.
/******************************   Hide Menus    ************************************/
//Hide the default Help menu
app.hideMenuItem("HelpUserGuide");
app.hideMenuItem("OnlineSupport");
app.hideMenuItem("DetectAndRepair");
var langkey = app.language;
if (langkey == "FRA")
app.addMenuItem({ cName: "Aide d'Adobe Acrobat Pro XI", cParent: "Help", cExec: "fTDocs2()", nPos: 0});
else
app.addMenuItem({ cName: "Adobe Acrobat XI Pro Help", cParent: "Help", cExec: "fTDocs1()", nPos: 0});
// if (langkey == "ENU") {
// app.addMenuItem({ cName: "Adobe Acrobat XI Pro Help", cParent: "Help", cExec: "fTDocs1()", nPos: 0});
/********************************    Functions     *********************************************/
function fTDocs1()
    {app.openDoc("/C/Program Files/Adobe/Acrobat 11.0/Acrobat/Help/acrobat_reference_EN.pdf");};
function fTDocs2()
    {app.openDoc("/C/Program Files/Adobe/Acrobat 11.0/Acrobat/Help/acrobat_reference_FR.pdf");};
Use the Customization Wizard to make your MST.
Install the WinAcrobat_Local_Help.js file to C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Javascripts
Install the PDF help files to C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Help
HTH

My iphone 4 is acting like crap right i can't even restore it everytime i try to reboot it my iphone freezes at the apple logo it is ******* to the point where i just want to smash it how do i solve this problem please help?

my iphone 4 is acting like crap right i can't even restore it everytime i try to reboot it my iphone freezes at the apple logo it is ******* me off to the point where i just want to smash it how do i solve this problem please help?

Don't worry, just follow these steps to fix iPhone stuck on Apple logo
=> First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
=> Now install the iTunes application in your System and connect your Device with computer via Data cable
=> Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
=> Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
I hope that will surely
Thank you...

Acrobat Pro 9 problems - please help

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