Acrobat Pro 9, problems with CS5

I recently installed CS5 over CS4, then I uninstalled all the CS4 programs, keeping Acrobat Pro 9, now when I open Acrobat it gives me the Adobe Acrobat is installed as a part of a suite to run you must open another product pop-up, I have tried running it with Photoshop CS5 but it still gives the same error, I s this because it was connected with CS4, what should I do so I can run Acrobat Pro 9?

Since you uninstalled the rest of CS4 you removed the part that okayed Acrobat 9 to be activated. Uninstall Acrobat 9, then install the version that came with CS5.

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Acrobat Pro V8 problem with rotating PDFs

I have CS3 suite with Acrobat Pro V8.1.2 running on OSX 10.5.4.
I rotate PDFs for our printer (photographic Lightjet430 laser printer using postershop) it saves time, and it also makes things easier for us in general.
Now I sometimes rip the PDFs into photoshop, this is where my problem starts.
If a PDF say 500mm wide X 2000mm high is rotated in Acrobat and re-saved so now 2000w X 500h. If I open this in Photoshop it shows me a preview as 2000wx500h BUT the size is reported as 500w X 2000h. If you then rip this PDF it will rip as 500mm wide X 125mm high (Wrong). The only way around this is to rotate this PDF back to 500w X 2000h then rip again and it will then rip as 500x2000.
Now if I get this PDF and rotate using OSXs Preview, it will work. I open the PDF that I rotated in Preview and photoshop will show and tell me that it is 2000Wx500H and it rips as 2000x500.
I have 7 other Macs with the same setup and they all do the same thing. I got a friend on a PC using XP and Acrobat 8.1.2 and it also did the same thing.
Using another PDF program on his PC made it work.
Now for some reason the Newer version of PosterShop 7.1 (wasn't a problem with Postershop 6.5) is doing strange things with PDFs rotated in Acrobat Pro V8.1.2. A PDF rotated in Acrobat to a Landscape will open as a Portrait. Leave the PDF as a Portrait and it will open as a Portrait. Now rotate the same file using Preview to a Landscape and Postershop will open it as a Landscape.
Its like something in the PDF is not being changed to say its rotated, so both Photoshop and postershop get it wrong. Now the problems in Postershop may not be related, but even Photoshop is seeing this and ripping it wrong.
Is there any thing I could try?
I have got the rest of the team using Preview atm to rotate files for now.
Thank you.

My biggest issue GKaiseril is that this is something developed at a higher level than my department. You can find the Fillable PDF and Excel conversion spreadsheet at : www.dodprocurementtoolbox.com. I am not apart of the development team, just apart of a property team trying to get our attachment right. This has been an ongoing issue we've tried to resolve for a while now. The solution I posted above makes the file work, but I don't know if its a "solution" or a temp fix. If I can figure out what the actual issue is, I can suggest an actual fix to the machine or process.

Acrobat 9 pro that came with cs5?!?!

Hi i have acrobat 9 pro and after getting my key from adobe i have tried a few times to instal the software but nothing happens it accepted my key once but never installs acrobat 9 pro, nothing happens, what im i doing wrong if anything or what do i need to do to get it installed on my mac correctly. please help
Thanks in Advance
candy

I am not sure that Adobe realise there is no procedure existing that explains how to obtain the serial
number for Adobe Acrobat Reader 9 Pro as supplied with CS5 Design Premium.
You need a separate serial number for Acrobat Reader 9 Pro. I am still unsure how to get it but I am trying.
Following are two transcripts of live chat, personal information removed.
You are now chatting with Support person 1.
Support person 1: Hello! Welcome to Adobe Customer Service.
Support person 1: Hi (Name).
Me: Hi.
Support person 1: I understand that you are unable to locate the serial number for Acrobat 9 Pro.
Me: Correct, the closest I have found is here -
Me: http://forums.adobe.com/thread/636246
Support person 1: Let me check what best I can do for you.
Support person 1: Could you please provide me your email address which is registered with us and the case number?
Me: (email address)
Me: No case number yet, unless you want the case number I raised to register Design Premium?
Support person 1: Yes, I am referring to the case number of Design Premium.
Me: (Case number for CS5 Design premium registering)
Support person 1: Thank you.
Me: Welcome.
Support person 1: Please note that you need to request for the serial number of Acrobat 9 Pro as well when you submit the proof of eligibility for CS5 Design Premium.
Support person 1: Once you request for the serial number of Acrobat 9 Pro you will receive the separate email with the serial number.
Support person 1: Please do go ahead and create the web case regarding this issue.
Support person 1: Your customer identification number registered with us is (number)
Me: OK I will try. For the record, it seems I am not the only person out there that does not realize I need to select
Adobe Reader 9 Pro as a separate package to get a serial number for it, refer to the above link on the forums, as well as
this one - http://forums.adobe.com/message/2828659#2828659
Support person 1: (Name), earlier for CS4 products they will be using the same serial number to install Acrobat however there was complications and hence to avoid it we started to provide with separate serial number for Acrobat.
Me: I am having difficulty trying to locate the page where I start a new case / request...
Me: Just found "Register New Products" and "Manage Subscriptions"
Support person 1: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: OK That sounds easy, perhaps we are finished now? Thanks for the help.
Support person 1: You are welcome.
Support person 1: I'm happy to help, is there anything else I can help you today?
Me: I don't think so, I'll go check my email.
Me: Thanks again
Me: Bye
Support person 1: You're welcome.
Support person 1: It was a pleasure assisting you today.
Support person 1: We'd like to hear your feedback! Please click on the 'Close' button on the upper right to complete a short survey. Use the 'Email' button to send yourself this chat transcript if you'd like.
Support person 1: Thank you for contacting Adobe. Goodbye!
I gave them a premature glowing feedback.
You are now chatting with Support person 2.
Support person 2: Hello! Welcome to Adobe Customer Service.
Support person 2: Please allow me a moment to review your request.
Me: Hi
Support person 2: Hi (name).
Support person 2: To locate your account, could you please provide the email address registered with Adobe?
Me: (email address)
Support person 2: Thank you.
Support person 2: Please allow me a moment while I check this information for you.
Me: That's fine.
Support person 2: Thank you for waiting. One moment please.
Support person 2: Could you provide me that serial number?
Me: Yes, one moment while I open it, it is in my account portal...
Me: (Serial number of Adobe Design Premium CS5 supplied, not entirely comfortable supplying it here)
Support person 2: Thank you.
Me: That number worked fine for the Design Premium install, but it does not work for Adobe Acrobat 9 Pro install, a
chat last night indicated that I was supposed to get a separate serial number for Reader.
Support person 2: I understand that you need a serial number for the Acrobat 9 pro. Is that correct?
Me: Yes
Me: I would also like to know where I was supposed to find the procedure for following to get this serial number,
because I cannot locate it.
Support person 2: In that case, you can create a webcase by logging in to your Adobe Id and then Click the Support portal and send a request.
Support person 2: Our Adobe Representative will get back to via email.
Me: Yes, that is what the person said to do last night, but I found it was not as straight-forward as that.
Support person 2: If you create a webcase and send it, you would be able to get the serial number.
Me: The student licensing page indicates when I enter the coupon code I should get the "serial number/s" so I do not
know why I did not receive the serial number for Reader 9 Pro as it is part of the Design Premium package. I looked on
the forums and there are a number of people struggling with this.
Me: I will go and look at creating a webcase now, if I can leave this chat open until I achieve that it would be good...
Support person 2: Sure.
Support person 2: That may resolve your issue.
Me: I logged, I clicked on Customer Support portal, the bottom half has the title "Get Support", under that there are 3 sub-headings - "Tech Support", "Orders and returns", and "Serial Number". I click on Serial Number. Then the drop-down box gives me 2 choices, "Lost serial number" and "Product Registration". I have not lost my serial number because I have never received it, and I cannot choose product registration because it assumes I already have a serial number in order to register the software. Can you guide me here please?
Support person 2: You can click Product and Registrations and type all your request and send it. Our Adobe Representative will check on that and will reply you.
Me: I cannot see "Product and Registrations" on the page I am looking at, (url of support page)
Support person 2: Sorry for the wait. Please do stay online.
Me: Under "Support Portal Help" on the right side, there is a "Register your product", but that requires a serial
number.
Support person 2: Sure. I will be able to provide the information regarding that.
Support person 2: You need to click the Register your product.
Me: OK, it asks for a serial number. If I enter the serial number that I already received for CS5 Design Premium it tells me that software is already registered and I cannot register it twice, I tried that yesterday. I need a serial number for Reader 9 Pro before I can register it, this is the problem - I cannot locate how to receive the serial number for Adobe Acrobat Reader 9 Pro as part of the CS5 Design premium suite.
Support person 2: The software has been already registered under your account.
Support person 2: So you need to register the product once again.
Support person 2: So you need not register the product.
Me: The Adobe CS5 Design Premuim software has been registered, as I have a serial number for it. But I do not have a serial number for Adobe Acrobat 9 Pro, that is the problem.
Support person 2: This issue will come under the serial number problems. So you can click the lost serial number tab in the support portal and then just give your issue. So that our Adobe Representative will check on that and will give you the solution.
Me: I am on the "Lost Serial Number" page. First question is "Order Number" - which number do I use here?
Support person 2: I will give you another procedure to send the web case.
Me: OK, I will wait...
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: That is what the person I was chatting to said last night. But it was not as straight forward as that. You will see in my account portal there is an open case (number) where a conversation like this one appeared as a case and it was closed, I reopened it and added notes, will that suffice? Also, where did I go wrong in the registration process - I would like to know what I was supposed to do to get the Acrobat 9 Pro serial number.
Support person 2: I'll be right with you.
Support person 2: You have completed the registration process with your CS5 serial number. You can do the above procedure and create the webcase. Once our Adobe Representative will clearly check on that, will be able to provide you the solution.
Me: If you look at http://forums.adobe.com/thread/636246 and http://forums.adobe.com/message/2828659#2828659 you will
see I am not the only one struggling with this.
Support person 2: Once you get the serial number for Acrobat 9 Pro. You can again register that product.
Support person 2: I am sorry for the inconvenience. However, if you would request you to do the above procedure, so that you would be able to get the solution.
Support person 2: I would request you to do the above procedure so that you can get the solution.
Me: Exactly which above procedure am I supposed to follow? I assume you mean once the chat is closed I get an email with a link, this happened yesterday but the only link was a link to the customer support portal that showed me the closed case on the chat.
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case. You can follow this and you would be able to get the solution.
Me: Therefore the case that I currently have open should suffice, is that correct?
Me: Are you able to see that case?
Support person 2: I would not be able to open in your account. I checked with the interaction history and was be able see the the chat history with the previous Representatives.
Support person 2: So I would request you to do the above procedure.
Me: OK, lastly, can you tell me what I was supposed to do to get the Acrobat Reader 9 Pro serial number as part of the Design Premium registration process? The process is not listed anywhere, I would be happy to find out so that (a) I know where I mucked up, and (b) so I can take that info back to the forums and help the others that are struggling with this. Thanks.
Support person 2: By creating a webcase you would be able to get the serial number. This is the possible solution which could
resolve your issue.
Me: Thank you for your time.
Support person 2: You are welcome.
Support person 2: Thank you for contacting Adobe. Goodbye!
Me: Bye! Have a great day.
Support person 2: Have a nice day.

Adobe Acrobat Pro 9 problem

Software:Adobe Acrobat Pro 9 problem
Issue: Whenever the end-user runs the PDF maker in Word 2003, it converts the file fine but when you close the PDF and return to the Word document, it shows the progress bar is still working to create the PDF.
Related? In the Event System log, an error for SidebySide with the Event IDs of 32 and 59. I couldn't determine if these errors relate to each other.
System: Windows XP Professional, sp3

use the below link:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Template problem with cs5

I've transferred all my sites to cs5 (from cs4). I build all my sites with DW templates. When I bring up my pages from any site in DW cs4, I can edit them no problem. When I bring them up in cs5, all of a sudden I have the "no-edit" symbol (red circle crossed) when I try to type over any editable areas. Is there a setting that I am missing that I forgot to readjust when I loaded the files in cs5?
Thanks in advance
Jules

I think I'm talking to myself, here...
But just in case anyone has run into this problem with cs5...
I usually create editable regions with content alone (minus divs). It seems that cs5 won't allow this somehow. I do this so that my clients won't move the div and can highlight the text that they want to change without screwing up the placement of the divs or having to click on it several times in Contribute in order to highlight the text.
Example: (This one works)
      
   <div id="contentLeft">
        <table width="100%" border="0" align="left" cellpadding="5" cellspacing="0" background="images/transBack.png">
        <tr><td>
          <h1>Heading Goes Here</h1>
          <p>Lorem ipsum eum erant soleat perfecto ex, ei pro mentitum aliquando theophrastus. Quodsi lucilius adolescens nec te, alia melius dissentias id eum, eu vel atqui munere eligendi. Eu eum viris suscipit, mei iracundia persequeris necessitatibus ad, qui putent vocent comprehensam ea. Eos sumo illud fuisset ea, sit doming dolorum fierent ea. Vis rebum aperiri nonummy at, ne eam impedit persequeris accommodare.</p>
          <p>An dico veritus evertitur cum, mentitum legendos theophrastus mei ei, qui hinc timeam honestatis ad. Ut illum takimata gloriatur eam, ei nullam propriae delicata vel, has ea solum ludus. Pro solum ridens inciderint ad, te ius vocent perfecto, partiendo scripserit reformidans cum te. No fastidii scaevola maiestatis mei, percipit praesent abhorreant eam no. Ea vim nobis dolore ignota, quodsi inciderint ei vel. Velit dicam te cum, te inermis principes percipitur per, animal constituam his an.</p>
          </td></tr>
          </table>
          </div>
      
          (This one doesn't)
   <div id="contentLeft">

        <table width="100%" border="0" align="left" cellpadding="5" cellspacing="0" background="images/transBack.png">
        <tr><td>
          <h1>Heading Goes Here</h1>
          <p>Lorem ipsum eum erant soleat perfecto ex, ei pro mentitum aliquando theophrastus. Quodsi lucilius adolescens nec te, alia melius dissentias id eum, eu vel atqui munere eligendi. Eu eum viris suscipit, mei iracundia persequeris necessitatibus ad, qui putent vocent comprehensam ea. Eos sumo illud fuisset ea, sit doming dolorum fierent ea. Vis rebum aperiri nonummy at, ne eam impedit persequeris accommodare.</p>
          <p>An dico veritus evertitur cum, mentitum legendos theophrastus mei ei, qui hinc timeam honestatis ad. Ut illum takimata gloriatur eam, ei nullam propriae delicata vel, has ea solum ludus. Pro solum ridens inciderint ad, te ius vocent perfecto, partiendo scripserit reformidans cum te. No fastidii scaevola maiestatis mei, percipit praesent abhorreant eam no. Ea vim nobis dolore ignota, quodsi inciderint ei vel. Velit dicam te cum, te inermis principes percipitur per, animal constituam his an.</p>
          </td></tr>
          </table>

          </div>
Anyone else have this? Or even use this?
Message was edited by: JulesN

Using techtool pro found problem with "volume structure". What to do?

Using techtool pro found problem with "volume structure" and this was not fixed by TECHTOOL PRO. What do you suggest I do?

I would boot from my gray install disk (put the disk in the drive and restart holding down the C key). Then choose Utilities and run Disk Utility and click Repair Disk. As always, be sure you have a back up of your data first.

Unable to launch Adobe Acrobat Pro XI (Problem Event Name:APPCARSH)

Following message received while trying open Acrobat Pro XI
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.7.79
Application Timestamp: 536b812b
Fault Module Name: Acrobat.dll
Fault Module Version: 11.0.7.79
Fault Module Timestamp: 536b80ff
Exception Code: c0000005
Exception Offset: 00cbf281
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1055
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Need urgent support please....

Hi KemalAFARACI,
Please try the following :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Launch Acrobat in the new enabled Admin user account and check.
Regards,
Rave

Is Acrobat Pro XI compatible with Windows XP?

Is Acrobat Pro XI compatible with Windows XP?

yes:
1.3GHz or faster processor
Microsoft Windows XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); or Windows 8 (32 bit and 64 bit)
512MB of RAM (1GB recommended)
1.85GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; or Chrome
Video hardware acceleration (optional)

Does acrobat pro 9 work with microsoft office 2013? Just upgraded and now Acrobat does not seem to "see" my documents

does acrobat pro 9 work with microsoft office 2013? Just upgraded and now Acrobat does not seem to "see" my documents

uninstall.
run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html
restart your computer.
right click the setup file and click "run as administrator".

Acrobat 9 pro and problems with pdf made by photoshop cs4

Hello,
I have encountered a problem when viewing pdfs exported from photoshop cs4 using acrobat pro 9. If I open single pdf, it's ok, but whenever I open another pdf, all text is jagged. Then if I close all pdfs and try opening the second one, it's ok again. It looks like acrobat is not able to render texts correctly in newly opened pdf when another pdf is already opened.
This happens only with pdfs exported from photoshop (file->save as->pdf). It does not really matter if the first opened pdf is from photoshop or not, all other opened pdfs from photoshop are crapy.
I tried different settings when saving pdf but the results are always the same - jagged type (it does not even look like aliased, it's completely screwed and unreadable) in second pdf. It is funny because text present as smart object from illustrator renders fine all the time. Therefor I think the problem is between photoshop export and acrobat, vectors are rendered with no problems.
I tried opening on different pc (also with acrobat 9 pro) with the same result. Systems are vista on exporting pc, the second pc is running windows7 beta. However on the third pc with windows XP and adobe reader 9 everything works fine.
Any ideas how to make this work?
regards,
embee

Solution found for me. From Adobe Acrobat & Reader 9.1 Release Notes:
Roaming Profiles on Windows and Networked Home Directory on Macintosh
are not supported configurations for 9.0 or 9.1, however we have made
several fixes in 9.1. We are looking at the possibility of supporting
this for the next major release.
As I am working with roaming profiles, my current solution (which is no solution at all) is to wipe current and reinstall Acrobat/Reader 8. Among other things there are supposed console hacks to make the purchased Adobe software run at all in a group work environment. I will end up trying them later.
Some good reads are :
http://forums.adobe.com/thread/300660
http://forums.macrumors.com/showthread.php?t=198512
http://forums.adobe.com/thread/391738?start=150&tstart=0
http://serverfault.com/questions/37805/adobe-reader-wont-launch-when-logged-into-network-u ser-accounts-open-directory

Problems downloading Adobe Acrobat Pro, Mac, lost Photoshop CS5

I was loading Adobe Acrobat Pro, and as it seemed not to be downloading (taking much too long) I forced quit. It disappeared from the desktop and I can not reload. Error code 131:4 Also my Photoshop CS5 disappeared! I have it in my system but as it was loaded from Adobe due to issues with my old copy, I don't have a code to reload> Help where do I go?

treegirl wrote:
I don't have a code to reload...
I don't understand what this means; you don't have your serial number?
To download Acrobat and CS5 go to https://helpx.adobe.com/download-install.html

Problems using Acrobat Pro to scan with 10.5.2 and HP7280

Hello,
I'm hoping someone can help me. I'm trying to use Acrobat Pro to create PDF via scan. The scanner I have is an HP Photosmart C7280 all in one. When I try to use it, it starts up HP Scan Pro and gives option is scan to Acrobat. Unfortunately, when I ask it to do so, it crashes Acrobat.
Any ideas on what to do to make this work?
Thanks

BTW: whats with this ÎÎ¹ÎºÎµ stuff.
As for Adobe/HP.
They have had a long running feud of Sorts for years running.
there was a very long period that spanned several versions of Acrobat, and HP Print Driver Updates. where every time adobe issued an update for Acrobat. Hp had to turn around and issue an update to their print Drivers.
The controversy swilled around If a Pdf was printed through acrobat or Reader to an Hp Printer all you would se was a series of very fine line screwed sideways much like looking at a TV screen the Horizontal hold adjustment was out of whack.
I'm sure Aandi , and Mike as well as myself posting thousands of times over the years to use the work around of going to print menu advanced and choosing print as image. And if it cleared the problem, to get on the horn with HP and let them know their driver was broken.
HP would fix it it work for a month and Adobe would do another update, and the same thing would happen.
It would be like the joke about Peat and repeat sat on a fence. If Peat fell off who's left? Pete. Then you would say repeat. And the person telling everything would repeat until you caught on.
You would think that a Software That depending highly on how printers would print would actually have sample of printers from the printer vendors to test on.
I also find it strange you never hear of any other printers having as much problems with adobe products.

Downloading acrobat pro 9.0 and CS5 in spanish

I have a macbook pro, and purchased CS5 design standard + acrobat pro 9 a few years ago. I now have a new mac, and when I download this version for Mac and use my series number it is not recognized. I dont know if the fact the the available versions are in English or other languages whereas I purchased Spanish version is relevant, but the SPanish version is apparently not available.
The download section apparently does not even have Acrobat pro 9 for Mac
Any solutions would be greatly appreciated

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Acrobat Pro 9 problems - please help

Hello there from Victoria, Canada
We are a small group of teachers that produce monthly current events teaching units for Canadian schools.
Some of our our customers receive the newsletter by mail, and the rest download pdf files from our website. The pdf files are password protected and we notify our subscribers by email what the password is.
We have never had never experienced any major issues, until now. We recently upgraded to Acrobat Pro version 9 (from 8) and many, many subscribers have been contacting us claiming that they cant open the password protected files even though they are using Adobe Reader 9. When I create the pdf file, the settting I use is open with Reader 5 and above.
Many of our customers are very frustrated and so are we. Can anyone please help ???? Is anyone else experiencing problems and what can we do to solve this?
Thanks in advance for your time.
Eric W.

Hi Eric,
The file will never open in Mac Preview because Preview doesn't know how to decrypt it. The reason Preview thinks that the file is corrupt because it is encountering the encrypted data which appears to Preview to be junk. Only an application that has PDF decryption capabilities (e.g. Adobe Reader or Acrobat) will be able to open the file.
As an aside, the file is in Acrobat 7.0 and later format (i.e. it uses the PDF-1.6 file structure) and although the encryption algorithm is one that Acrobat 5 understands (128-bit RC4) there are other elements in the file that cannot be displayed in Acrobat 6.x and earlier. Although Michael noted above that he was able to open the file in versions 5 and 6, the display would have been degraded.
Assuming that the persons having trouble opening the file are not using Preview, but are indeed using Reader 9.0, are there any alert dialogs that come up when they try to open the file? And as Phil asked above, what system (OS and language) are they on?
Also, because the Open Password edit box doesn't display until the entire file has been downloaded, it is possible that on slower systems that it appears that the file won't open.
Thanks,
Steve Madwin
Acrobat QA Engineer

Acrobat Pro Extended 9 with Adobe LiveCycle PDF Generator 8.2.1. This Is Work ?

Hi
I’m having problems to get LCES PDF-generator.
After install Adobe LiveCycle PDF Generator 8.2.1 and Acrobat Professional 8.1.5 all work perfect.
The Question is - "Adobe LiveCycle PDF Generator 8.2.1 with Acrobat Pro Extended 9 NOT WORK. Because ?. "
Thank you.

2009-07-02 03:01:00,042 INFO [org.quartz.core.JobRunShell] Job QUARTZ_JOBGROUP_IDP.DIRSYNC_JOB threw a JobExecutionException:
org.quartz.JobExecutionException: A full directory sync initiated through a cron setting or a user-initiated `Sync Now' action in the web console failed to start due to some other running job. This exception indicates that the full directory sync will be rescheduled to run as soon as possible.
at com.adobe.idp.um.scheduler.DirectorySyncJob.executeSyncInitiate(DirectorySyncJob.java:209 )
at com.adobe.idp.um.scheduler.DirectorySyncJob.execute(DirectorySyncJob.java:101)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
2009-07-02 12:10:15,718 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Job ID for the submitted createPDF job =ATI-2.docd4b89c-9d0f9f-1b5d8c-ed89df-455685-1d5e35
2009-07-02 12:10:15,780 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-ATI-2.doc: Time Job Submitted: 02/07/09 12:10
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-ATI-2.doc: PDF Settings Used: pdfg Standard 8012
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-ATI-2.doc: Security Settings Used: No Security
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-ATI-2.doc: FileType Settings Used: Standard
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-ATI-2.doc: Job Submitted by User: administrator
2009-07-02 12:10:15,968 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\Documents and Settings\_task-scheduler\Local Settings\Temp\pdfg-_task-scheduler\79\2e3f-d6e58d-d9a0c6-60b470-52417b-2db656\native-in.d oc
2009-07-02 12:13:05,739 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Job ID for the submitted createPDF job =FORMUlÀRIO DE HORA EXTRA.doc8c9547-9e9a42-9e69c7-7ea799-40b767-eb4104
2009-07-02 12:13:05,755 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-FORMUlÀRIO DE HORA EXTRA.doc: Time Job Submitted: 02/07/09 12:13
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-FORMUlÀRIO DE HORA EXTRA.doc: PDF Settings Used: pdfg Standard 8013
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-FORMUlÀRIO DE HORA EXTRA.doc: Security Settings Used: No Security
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-FORMUlÀRIO DE HORA EXTRA.doc: FileType Settings Used: Standard
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-FORMUlÀRIO DE HORA EXTRA.doc: Job Submitted by User: administrator
2009-07-02 12:14:45,855 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:14:45,980 WARN [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Acrobat add-in got diabled in MS Office applications . So cleaned entry of Resiliency subtree from registry successfully to re-activate the Acrobat add-in
2009-07-02 12:14:49,870 INFO [STDOUT] Exception e06d7363, at 77E4BEF7
2009-07-02 12:14:49,870 INFO [STDOUT] Native function stack data: 0,3874f20,b1674,3875268,ffffffff,0,2979ee8,657461,5000b,3080130,0,0,1,0,0,0,c1041904,9989 00,0,53a8900,0,0,b40519,8b00b78a,0,2a043aac,0,0
2009-07-02 12:14:50,495 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:14:50,495 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-ATI-2.doc: Job Completion Status: Failed
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-ATI-2.doc: Time Job Completed: 02/07/09 12:14
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-ATI-2.doc: Time of Job Execution: 274.762 ms
2009-07-02 12:14:50,573 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\Documents and Settings\_task-scheduler\Local Settings\Temp\pdfg-_task-scheduler\b8\f327-3aa5c9-e63e59-7aeb44-a2c3d7-c6a0a9\native-in.d oc
2009-07-02 12:14:52,104 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
2009-07-02 12:14:52,104 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
at $Proxy160.doBMT(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
Caused by: ALC-PDG-10015-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
... 73 more
2009-07-02 12:19:20,492 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:19:20,492 WARN [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Acrobat add-in got diabled in MS Office applications . So cleaned entry of Resiliency subtree from registry successfully to re-activate the Acrobat add-in
2009-07-02 12:19:24,584 INFO [STDOUT] Exception e06d7363, at 77E4BEF7
2009-07-02 12:19:24,584 INFO [STDOUT] Native function stack data: 0,3874c78,afd64,3874d10,ffffffff,0,2979808,65006c,50004,20801d3,2aec230,ffffffff,2870,0,0 ,6d89cac8,40006,20c01df,26d381b0,2c84e58,0,ffffffff,ffffffff,ffffffff,ffffffff,0,4255434b, 7265
2009-07-02 12:19:25,209 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:19:25,209 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-FORMUlÀRIO DE HORA EXTRA.doc: Job Completion Status: Failed
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-FORMUlÀRIO DE HORA EXTRA.doc: Time Job Completed: 02/07/09 12:19
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-FORMUlÀRIO DE HORA EXTRA.doc: Time of Job Execution: 379.486 ms
2009-07-02 12:19:25,241 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
2009-07-02 12:19:25,241 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
at $Proxy160.doBMT(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
Caused by: ALC-PDG-10015-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
... 73 more

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