Acrobat Pro asks for serial number after update while being part of CS4 package

Hello, frustrating: I installed CS4 on a new Mac as the old one wasn't fast enough anymore. I deactivated the package (Master collection) on the old one, and activated it on the new one.
Everything works fine. Then there was Adobe updater, updating Acrobat pro. No problem.
But when it launches, it asks for a serial number. And my CS 4 number doesn't work on this. Weird, it seems the Acrobat pro isn't linked to the master collection anymore ? But we did nothing
with the software, just ran the update as suggested by Adobe updater.
PLEASE HELP! as we cannot use Acrobat Pro now and we need to use it!!!
thanks
Maaarten

Hi,
I suppose you have installed Creative Cloud Desktop App, or Latest Adobe Application Manager (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773).
You can also try following steps:
Launch the product
On Trial Screen click on License this software
On Sign in Screen, click on “Not My Adobe ID” (if displayed), else click on signin (do this even if it shows a valid ID).
Sign in with your Adobe Id
Software should now be lincensed.
Can you please share your adobeID and mail oobelib.log and amt3.log from %temp% on Windows, or /tmp in Mac, if it is still not working to [email protected]
-Priyank

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