Acrobat Pro CD won't run

We just bought Acrobat Pro and the CD won't run to install on my Sony Vaio laptop with Windows 7 Pro 64 bit.

Download the trial version from the Adobe website or from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Enter your serial number to license it.

Similar Messages

Purchased acrobat pro but won't open

Purchased acrobat pro but won't open when I sign in

Hi Coloredge,
What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message? Did you run into any trouble when you downloaded and installed Acrobat?
I look forward to hearing back from you so that we can get to the bottom of this.
Best,
Sara

Downloaded Logic Pro and won't run

Downloaded Logic Pro and won't run. Keeps telling me couldn't open due to a problem. It says to update my software or reinstall it but it' won't let update it neither.

Bought the software in app store, installed it and it just won't run. I have OS X 10.6.8 just donwgraded from lion and safri wouldn't work either since.
The error window tells me maybe I should re install the program or update my software. I've done both, donwloaded the upgrade (Logic pro 9.1.7) and the install helper keeps telling I can't updrade my software like that. I need to chek for actualization through my computer. But the computer actualization finder "thingy" won't find more softaware to update.
This are the details shown in the error report: (I don't understand any of it)
Process:         Logic Pro [372]
Path:            /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
Identifier:      com.apple.logic.pro
Version:         ??? (???)
Build Info:      Logic-17005700~2
App Item ID:     459578486
App External ID: 6130764
Code Type:       X86 (Native)
Parent Process: launchd [119]
Date/Time:       2012-04-17 08:24:13.051 -0500
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          25851 sec
Crashes Since Last Report:           2589
Per-App Crashes Since Last Report:   6
Anonymous UUID:                      EDA52A61-88BE-4D83-8D14-5CB718D2D6EB
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
Reason: image not found
Binary Images:
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
Please help!! and thanks

After Win 8.1 upgrade, Acrobat 9 Pro suddenly won't run

I have Web Premium CS4, and Acrobat Pro v. 9.5.5. I bought a new Window 8.0 computer 90 days ago, installed the suite, activated, and everything ran fine. Yesterday, I upgraded to Win 8.1. Now, when I open Acrobat Pro, I get a pop-up message saying that it was installed as part of a suite, and to open another program in the suite first. When I click OK, Acrobat closes. I have tried opening nearly every other program in the suite (Bridge, Flash, Photoshop 64-bit), they run OK, but Acrobat will still not run, and there are no activation messages. I checked my Adobe account, and my version of Acrobat Pro 9 is still listed, with serial number.
I'm very disappointed, as I use Acrobat Pro quite a bit, and currently it will not stay open at all. Other than telephoning Adobe for help (no free support # listed), or using on-line chat (no link available), or e-mailing them (no address listed)...what can I do to "activate" it?
I've tried opening Acrobat Distiller and get the same message, but when I close it, I see a brief flash of what appears to be an input box with activation stuff. It only appears for half-a-second, so I cannot do anything with it.

Bill, thanks for that info. I don't think I would ever expect to get any support from Adobe on these programs, since I stopped buying revisions after CS4. I was surprised that I was even able to successfully install the CS4 Web suite onto Win 8.0, and Win 8.1 probably adds another couple hundred million lines of redundant code from our friends in Bill Gates-Land.
However, my A-Pro9 problem did resolve unexpectedly! I tried opening all the suite's programs, one at a time, and then Acrobat, with no luck. Then I realized that the suite had installed both 64-bit and 32-bit versions of Photoshop (I use the 64-bit version) onto my new 64-bit computer. So, when I opened the *32-bit Photoshop* for a minute, closed it, and re-opened Acrobat 9, it went back to working normally. I'll take it!
--Eugene

Acrobat Pro XI won't download to my 64 bit Win Vista Machine - Why?

Is it because it runs on an AMD Turlon 64 bit processor or is It Vista, the dinosaur? Any help with how to proceed would be appreciated... I bought the "car" (Acrobat Pro XI), but the Dealer (Adobe) won't let me park it in my garage (Laptop) because the roof is 5 years old on my house. I jest, but you get the analogy...
All i really want to do is password protect a PDF that I was sent and then filled the form and want to email to someone else and I don't want just anyone to be able to open the completed form...any tips here and maybe I can return the car to the dealer.. haha

Thanks for the info on security. Not sure the other party I am intending to send the document to is technically capable to handle certificates.
i Suppose if I could use a 128 hashed key as the password, it might be "good enough".
On a lighter side, a halfway decent password (non dictionary words) is STILL better than shopping at a Billion $$ Furtune 1000 company like Target, Home Depot, or TJ Mexx to name a few (100 Milion cumomter account info stolen)..
To continue my analog, I'm not ready to build a new grage for the new car just quite yet.... so the car goes back to the dealer...
So, I am still looking for a way to pasword protect a PDF. Does it need to occur at time of PDF document creation?
thanks in advance if someone knows a solution to my Password issue.

Acrobat Pro XI won't even open, immediately shuts down

My trial period finished, and I just bought the license, but it won't work.
As soon as I double click on the acrobat pro application, it just shows a window for about 5 seconds and immediately shuts down... I can't believe i payed for this and haven't been able to use it.
I have OS X 10.9.5
and then I get this...

someone help please!!

Acrobat pro DC crashes when running preflight (digital printing, colors)

Have just installed acrobat dc, having used acrobat 8 earlier..
now i cant run preflight for digital printing wo crashing.
Process:
AdobeAcrobat [17194]
Path:
/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
15.007.20033 (15.007.20033)
Code Type:
X86-64 (Native)
Parent Process: launchd [273]
Responsible:
AdobeAcrobat [17194]
User ID:
502
Date/Time:
2015-04-08 12:56:13.588 +0200
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: E47C2846-87CA-7968-63CC-5ACE7B35B3CD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000d0
VM Regions Near 0xd0:
-->
__TEXT
0000000108dc4000-0000000108dc7000 [   12K] r-x/rwx SM=COW /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.PreflightLib
0x000000012f746f48 CInsp2CommonUI::CheckOpenPDFDoc(PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, PRC::CPackage*, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, CInsp2CommonUI::EPreflightAction, bool, bool, bool, CInspektor2Machine::TBondedMachine::EMachineType, bool (*)(std::basic_string<wchar_t, std::char_traits<wchar_t>, std::allocator<wchar_t> > const&, ESequenceStepType, void*), void*, int) + 2100
1   com.adobe.PreflightLib
0x000000012f7466a0 CInsp2CommonUI::CheckPDFDocument(_t_PDDoc*, PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, PRC::CPackage*, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, CInsp2CommonUI::EPreflightAction, bool, bool, bool, CInspektor2Machine::TBondedMachine::EMachineType, bool (*)(std::basic_string<wchar_t, std::char_traits<wchar_t>, std::allocator<wchar_t> > const&, ESequenceStepType, void*), void*, int) + 296
2   com.adobe.PreflightLib
0x000000012e6ae097 CPreflightDlgManager::checkPDFDocument(CInsp2CommonUI*, _t_PDDoc*, PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, bool, bool) + 547
3   com.adobe.PreflightLib
0x000000012f403d01 (anonymous namespace)::callExecuteProfile(CInsp2CommonUI*, bool, CPreflightDlgManagerHelper::EForceDynParamTypeHelper) + 5377
4   com.adobe.PreflightLib
0x000000012f3f6fc3 (anonymous namespace)::doCalls_(CInsp2CommonUI*, CPreflightFrameDlg::EMenu) + 359
5   com.adobe.PreflightLib
0x000000012f3f502a (anonymous namespace)::doCalls(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, bool, CPreflightFrameDlg::EMenu) + 816
6   com.adobe.PreflightLib
0x000000012f3f53c0 CPreflightDlgManagerHelper::doAnalyzeSelection(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, CPreflightDlgManagerHelper::EForceDynParamTypeHelper, bool, bool) + 76
7   com.adobe.PreflightLib
0x000000012e6ad411 CPreflightDlgManager::doAnalyzeSelection(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, CPreflightDlgManager::EForceDynParamType, bool, bool) + 77
8   com.adobe.PreflightLib
0x000000012f22e9e9 CPreflightFrameDlg::eventMenu(wxCommandEvent&) + 353
9   com.adobe.PreflightLib
0x000000013055e19a wxEvtHandler::ProcessEventIfMatchesId(wxEventTableEntryBase const&, wxEvtHandler*, wxEvent&) + 88
10 com.adobe.PreflightLib
0x000000013055e0ac wxEventHashTable::HandleEvent(wxEvent&, wxEvtHandler*) + 108
11 com.adobe.PreflightLib
0x000000013055eb03 wxEvtHandler::TryHereOnly(wxEvent&) + 73
12 com.adobe.PreflightLib
0x000000013055ea28 wxEvtHandler::ProcessEventLocally(wxEvent&) + 40
13 com.adobe.PreflightLib
0x000000013055e9b9 wxEvtHandler::ProcessEvent(wxEvent&) + 87
14 com.adobe.PreflightLib
0x000000013055e877 wxEvtHandler::ProcessPendingEvents() + 237
15 com.adobe.PreflightLib
0x0000000130599b9f wxAppConsoleBase::ProcessPendingEvents() + 121
16 com.adobe.PreflightLib
0x00000001302cfb6e (anonymous namespace)::MyTimerProc(__EventLoopTimer*, void*) + 402
17 com.apple.CoreFoundation
0x00007fff8e6cb3e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
18 com.apple.CoreFoundation
0x00007fff8e6caf1f __CFRunLoopDoTimer + 1151
19 com.apple.CoreFoundation
0x00007fff8e73c5aa __CFRunLoopDoTimers + 298
20 com.apple.CoreFoundation
0x00007fff8e6866a5 __CFRunLoopRun + 1525
21 com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
22 com.apple.HIToolbox
0x00007fff8e369a0d RunCurrentEventLoopInMode + 226
23 com.apple.HIToolbox
0x00007fff8e369685 ReceiveNextEventCommon + 173
24 com.apple.HIToolbox
0x00007fff8e3695bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
25 com.apple.AppKit
0x00007fff887af24e _DPSNextEvent + 1434
26 com.apple.AppKit
0x00007fff887ae89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
27 com.apple.AppKit
0x00007fff887a299c -[NSApplication run] + 553
28 com.adobe.Acrobat.framework
0x0000000108dd735b 0x108dcf000 + 33627
29 com.adobe.Acrobat.framework
0x0000000108dd5c40 RunAcrobat + 236
30 com.adobe.Acrobat.Pro
0x0000000108dc5cb2 main + 86
31 com.adobe.Acrobat.Pro
0x0000000108dc5c54 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff90754662 kevent64 + 10
1   libdispatch.dylib
0x00007fff84ca4421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib
0x00007fff84ca4136 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: NSOperationQueue 0x6080004308c0
0   libsystem_kernel.dylib
0x00007fff90753a3a __semwait_signal + 10
1   libsystem_c.dylib
0x00007fff91222dc0 nanosleep + 200
2   com.apple.Foundation
0x00007fff8a372cfd +[NSThread sleepForTimeInterval:] + 156
3   com.adobe.Acrobat.framework
0x0000000109cfb47b 0x108dcf000 + 15910011
4   com.apple.Foundation
0x00007fff8a2e9f31 -[__NSOperationInternal _start:] + 631
5   com.apple.Foundation
0x00007fff8a2e9bdb __NSOQSchedule_f + 64
6   libdispatch.dylib
0x00007fff84ca228d _dispatch_client_callout + 8
7   libdispatch.dylib
0x00007fff84ca67e3 _dispatch_async_redirect_invoke + 154
8   libdispatch.dylib
0x00007fff84ca228d _dispatch_client_callout + 8
9   libdispatch.dylib
0x00007fff84ca4082 _dispatch_root_queue_drain + 326
10 libdispatch.dylib
0x00007fff84ca5177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib
0x00007fff8f512ef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2   com.adobe.AGM
0x000000010b7202e2 AGMMessageQueueImpl::Pull() + 68
3   com.adobe.AGM
0x000000010b72021d AGMWorkQueueTask::operator()() + 73
4   com.adobe.AGM
0x000000010bab66c3 boost::(anonymous namespace)::thread_proxy(void*) + 136
5   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
6   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
7   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2   com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5   com.apple.AppKit
0x00007fff8894f05e _NSEventThread + 144
6   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 6:
0   libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2   com.adobe.Acrobat.framework
0x000000010923d02f 0x108dcf000 + 4644911
3   com.adobe.Acrobat.framework
0x000000010922ddb1 0x108dcf000 + 4582833
4   com.adobe.Acrobat.framework
0x0000000109d848bf 0x108dcf000 + 16472255
5   com.adobe.Acrobat.framework
0x0000000109229753 0x108dcf000 + 4564819
6   com.adobe.Acrobat.framework
0x0000000109237804 0x108dcf000 + 4622340
7   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 7:
0   libsystem_kernel.dylib
0x00007fff9075464a kevent + 10
1   com.adobe.Acrobat.framework
0x000000010a551aab 0x108dcf000 + 24652459
2   com.adobe.Acrobat.framework
0x000000010a4a12bd 0x108dcf000 + 23929533
3   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
4   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
5   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 8:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2   com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5   com.apple.Foundation
0x00007fff8a348ff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6   com.apple.Foundation
0x00007fff8a348dfb __NSThread__main__ + 1318
7   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0   libsystem_kernel.dylib
0x00007fff907539aa __select + 10
1   com.apple.CoreFoundation
0x00007fff8e6d2a03 __CFSocketManager + 867
2   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
3   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
4   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 10:
0   libsystem_kernel.dylib
0x00007fff907549f2 read + 10
1   com.adobe.Acrobat.framework
0x000000010922c133 0x108dcf000 + 4575539
2   com.adobe.Acrobat.framework
0x000000010922a604 0x108dcf000 + 4568580
3   com.adobe.Acrobat.framework
0x00000001092341ac 0x108dcf000 + 4608428
4   com.adobe.Acrobat.framework
0x0000000109229753 0x108dcf000 + 4564819
5   com.adobe.Acrobat.framework
0x0000000109237804 0x108dcf000 + 4622340
6   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 11:
0   libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2   com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5   com.adobe.AcrobatPlugin.EFS
0x000000010f6b041b 0x10f696000 + 107547
6   com.apple.Foundation
0x00007fff8a348dfb __NSThread__main__ + 1318
7   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 12:
0   libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 13:
0   libsystem_kernel.dylib
0x00007fff907539aa __select + 10
1   com.adobe.AcrobatPlugin.Comments    0x000000011a5ee008 0x11a28e000 + 3538952
2   com.adobe.AcrobatPlugin.Comments    0x000000011a5ee425 0x11a28e000 + 3540005
3   com.adobe.AcrobatPlugin.Comments    0x000000011a5ee75b 0x11a28e000 + 3540827
4   com.adobe.AcrobatPlugin.Comments    0x000000011a57ef13 0x11a28e000 + 3084051
5   com.adobe.AcrobatPlugin.Comments    0x000000011a77bc0f 0x11a28e000 + 5168143
6   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 14:
0   libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2   com.adobe.Acrobat.framework
0x000000010a548189 0x108dcf000 + 24613257
3   com.adobe.Acrobat.framework
0x000000010a547100 0x108dcf000 + 24609024
4   com.adobe.Acrobat.framework
0x000000010a545257 0x108dcf000 + 24601175
5   libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
6   libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
7   libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 15:
0   libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 16:
0   libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 17:
0   libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000002 rcx: 0x000000000000d170 rdx: 0x000000000000d16f
rdi: 0x000000010c5bbf80 rsi: 0x0000000000000008 rbp: 0x00007fff56e37480 rsp: 0x00007fff56e370d0
   r8: 0x0000000000000000   r9: 0x0000000000000009 r10: 0x0000000000001200 r11: 0x00000000e090031e
r12: 0x00006080008c3cd0 r13: 0x00007fea185c9a80 r14: 0x00007fff56e371d0 r15: 0x0000000000001006
rip: 0x000000012f746f48 rfl: 0x0000000000010202 cr2: 0x00000000000000d0
Logical CPU:
1
Error Code:
0x00000004
Trap Number:
14
Binary Images:
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0x7fff87bd5000 -
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0x7fff87cb4000 -
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0x7fff87cb7000 -
0x7fff87cb9ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff87cba000 -
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0x7fff885a7000 -
0x7fff885c2ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff885c8000 -
0x7fff885e1ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff885e2000 -
0x7fff885ebffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff885ec000 -
0x7fff885ecfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff88659000 -
0x7fff886a4fff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x7fff886a5000 -
0x7fff886b8ff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
0x7fff886b9000 -
0x7fff886b9ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff886ba000 -
0x7fff886c1fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff886c2000 -
0x7fff886cbfff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x7fff8871d000 -
0x7fff8878afff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8878b000 -
0x7fff89301ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff89302000 -
0x7fff89304fff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x7fff89305000 -
0x7fff89364fff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8939b000 -
0x7fff8939efff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff8939f000 -
0x7fff893e1ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff893ec000 -
0x7fff893edfff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
0x7fff893ee000 -
0x7fff893f1ffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff89432000 -
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0x7fff896f8000 -
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Thanks for reporting this issue.
Regrettably, I have not been able to reproduce this problem on my MacOS 10.9.5 with any of my sample PDF files.
Some additional questions:
(1) Does this happen with any and all PDF files you attempt to apply this Preflight profile to?
(2) Are you simply checking or fixing using the profile?
(3) Does Acrobat crash when using other, similar profiles? If so, which do crash and which don't?
(4) Are you using the English version of Acrobat or some other language version?
(5) Do you have any plug-ins installed?
Let me know the answers to these questions and we will try to proceed from there.
             - Dov

Adobe Acrobat Pro XI no more running after latest update

I've subscribed to Adobe Creative Cloud package. Anyway, during the latest update, Adobe Acrobat Pro XI stopped working: I cannot launch it any more (I get this message, translated by Italian: "You cannot run “Adobe Acrobat Pro” because it may be damaged or incomplete" and I also cannot uninstall it anymore: despite it looks like the disinstallation gone well, I still find the program installed and I still cannot neither uninstall it, launch it or download it again.
My Operating System: OS X Yosemite 10.10.1.
Could you please help me? It's quite urgent
Thanks in advance

Hi Michael,
Do you other Adobe Application as well, like Photoshop and InDesign?
If yes, then launch Photoshop go to Help-> Deactivate. Relaunch the Application and activate again.
Regards,
Anoop

Acrobat Pro reinstall won't accept serial number.

I have an iMac running Yosemite. I had to reinstall Adobe CS3 suite on a partition because I have some files that I need to keep the older software for, but when I open the program Acrobat Pro after the install, which went OK, it says my serial number is not valid. I also entered the serial number for the previous version of Acrobat Pro, and the serial number for CS2, but still get the same message. All the other programs opened OK and accepted the serial number, and I have reinstalled before on both Snow Leopard and Mavericks with no problem. Any thoughts on the problem would be appreciated. Thanks.

Hi rolandk43,
Are you still facing this issue.
Do you have separate serial number for Acrobat and CS3 suite?
Also attach the screen shot of your problem when you reply.
Regards,
Ajlan Huda.

I cannot install Adobe Acrobat pro on my mac running Yosemite. Why?

I was able to install Acrobat Reader, but when I tried to upgrade to Acrobat Pro on my mac, the Acrobat intaller just hangs there indefinitely. I am running Yosemite. What is the deal?

Hi kctfsu,
We would require the install logs to analyse the failue cause.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Regards,
Rave

Acrobat Pro XI won't update using CC desktop

I have CC for teams and Acrobat XI Pro will not update through the Creative Cloud desktop app on Macs (haven't tested Windows yet). As a test I removed all instances of Adobe from my system (apps, application support files, prefs, launch daemons, everything) and installed the latest Creative Cloud desktop application (1.7.2.419 as of 9/3/14). Logged in and installed Acrobat Pro and it installed version 11.0.0., not 11.0.7, or any previous version. Ok, so its installing an old version, kind of odd but surely the CC desktop app will know its out of date and offer an update. Nope. How about a restart... nope again. I tried this on a couple other systems and got the same results so it appears that the CC desktop app is installing out of date versions of the apps and then not recognizing they're out of date.
Is this happening for anyone else?

i installed acrobat xi cc a few days ago (on a new computer). it just now updated from 11.0.0 to 11.0.8 (i think)

Acrobat Pro 9 won't recognize scanner

When I try to scan into Acrobat Pro 9, I can't get the program to recognize my Lexmark x7170 scanner/printer. The scanner scans and prints fine in other programs.
I've looked for driver updates, but the Lexmark page doesn't have any for Mac.
I'd like to use the scanner feeder for multipage documents, so I'm open to suggestions for other programs that can create a multipage document to be turned into a pdf.

the Lexmark page doesn't have any for Mac.
Then you're probably out of luck.
Better post your question on Adobe's forums as Apple discussions only provide support for Apple products:
http://www.adobeforums.com

Adobe acrobat pro xi won't open

I purchased acrobat pro xi several weeks ago and now today i cannot open any adobe file. I get a window asking for permission for adobe to change settings on this computers. I click yes and then nothing. No selected pdf will open.

I am also having the same problem does anyone know what is going on?

Acrobat Pro X Won't Open, please help.

I have Creative Suite 6, which I purchased last summer. I mostly only use Photoshop and Illustrator. I have used Acrobat Pro X before without problems, however I have not used it now for several months. But today, I tried to use Acrobat Pro X, and at first, it opened for maybe 20 seconds, and then closed. I tried to reopen the file again, and on this, and all subsequent attempts, Acrobat Pro would not open at all.
A few minutes ago, I looked at the Acrobat Pro forum, and someone named TMoellman had the exact same problem as I did, with his question being posted earlier today. The moderator told TMoellman to go to the CS forum. I hoped to find his question here, and an answer. But I found nothing.
I have Windows 8.1. I used an application that checks all of my programs for updates, and it told me my Acrobat Pro X was up to date. I also re-booted my PC a couple of times.
What do I do? Thank you, Chuck

Hi Lisley56, I found the solution there is a Plug in for Acrobat X Pro that came with Adobe Suite CS6... I downloaded it and that did it!!! It's called "Acrofix". Try looking it up in the Adobe website!!! I hope it works!!

Acrobat Pro XI - won't add pages??

Acrobat Pro XI - Windows XP. Try to add pages - just freezes - sometimes asks "Before or after" - but takes 2 minutes for this. Often it just crashes. Anyone else had this?

Bucko, that is an excellent call!!
My company got real sick of the lack of support, the obnoxious insistence on private personal data of our employees and the distinct difficulties obtaining support from their applications which become more problematic with each upgrade.
80% of our company's workstations and laptops have been unable to complete updates due to the "rollback" problem - which we were told had to do with errors in Adobe's allocation of our group licences which they took almost a whole month to resolve.
If you bought your copy of Adobe from an online vendor you may have been given a dodgy ISO to download.
As consumers it is our obligation to RESPECT the EULA of Adobe, not to spend hours of our valuable time PROTECTING it! Lost time to due productivity interruption and wasted time talking to dodgy support staff renders the product excessively overpriced and uneconomical.
Foxit is a great alternative! ...... and there are others too.
Pursuit of monopoly gains rather than the pursuit of technological advancement will make these bloated software companies as redundant as the proverbial dinosaurs if they are not a little more careful and a little less arrogant.

Acrobat Pro CD won't run

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