Acrobat Pro Creative Cloud quits upon launch
Acrobat X Pro in Creative Cloud (Mac OS X 10.6.8) opens, then quits in a matter of seconds. I cannot uninstall it as the uninstaller prompt says, 'not a valid Acrobat Application'. Cannot delete the folder. I am stuck. Please help so I can reinstall this app. Thank you.
Sounds like you downloaded the Trial of Adobe Acrobat X which has Adobe LiveCycle Designer and then when you Upgraded to the Creative Cloud you got Acrobat XI which does not include Adobe LiveCycle Designer.
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Hey Lexi Lane,
In order to edit PDFs or perform other functions, a faster and better way is to download Acrobat Pro as a subscription (monthly/annual) or as a one-time purchase on your system.
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Please visit the link below if you wish to subscribe for Acrobat Pro.
http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html
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Hi Laura ,
Please refer to the following link to find your serial number .
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Sukrit Dhingra -
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Hi Topper6,
Please perform below given steps:
Quit Creative cloud desktop app.
uninstall Adobe acrobat pro. http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps
Then launch Creative cloud desktop app.
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Hi,
I cannot install Acrobat through Creative Cloud on OSX 10.9.5. The error output is below.
I've tried:
Uninstall everything using the uninstallers
Restart
Run the CC Cleaner tool
Restart
Run sudo find . /Users/*/Library -name Adobe
Delete anything found
Runsudo find . /Library -name Adobe
Delete anything found
Restart
Reinstall
Errors as below
Can you suggest anything to allow me to install this, please?
I'm also seeing the error "The Add-on Creative Cloud Libraries installation failed because it is incompatible with installed…", then a link to https://creative.adobe.com/addons/patches/13042?feature_set=ikyosatrqd#.VOtgbrOsU80
Thank you.
Carolyn
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1Moving this discussion to the Acrobat Installation & Update Issues forum.
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10.6.8
Mac Pro 2,1
dual quad 3.0 gig
Just last week DVD player began quitting upon launch showing this message:
Application Specific Information:
TF->from:1 to:0
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSCFString bytes]: unrecognized selector sent to instance 0x1d52bc0'
*** Call stack at first throw:
I thought the drive was failing due to the age of the machine.
I installed a new Blue ray dvd burner and got this message.
I inserted a standard dvd and it will recognize the title of the dvd under the new dvd icon on my desktop, but the app still quits with the same message.
So, whether it is the old drive or the new one, I still get the same results.
Anyone... Beuller... Beuller?
Thanks in advance.
JoelSo I have narrowed this problem down to the fact that it has to be my new ATI 5770 graphics card.
While the card has multiple outputs, when I connect my two new 27 inch displays, only one will go to 1920X1080. The other display does not have the option of going to 1920X1080, but will do other formats that are truly grim.
Anyway, apparently there many other people that have had the exact same issue with this card nocking out the DVD player and not running a second 27 inch monitor.
Is there an easier way to solve this problem than toying with the code?
Thanks in advance. -
Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.
One day it was fine, the next it's not. My Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.
No error messages, it just doesn't open. I can't get through to talk to staff (because why should you be able to right? You only pay for the service..)
Could someone please shed some light on my situation?
My Lightroom and Photoshop are running fine as normal. I wish I could provide more information but it's really that simple - none of it will open.
Thank you!At this point, I think I'd just download & run the Adobe CC Cleaner app, and use it to uninstall & clean up your PrPro & the Creative Cloud desktop app itself ... then download a fresh copy of the CC desktop app, install & sign into your account, then download & reinstall PrPro ...
Neil -
how convert a color pdf to black and white pdf...? new acrobat in creative cloud cs6
Print Production << where is this in XI...?
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Creative cloud quit, says "download again" and still no joy, same message. Camera raw gone, Existing Lightroom 4.3 and PS-12 won't talk. What's up? Looks like Creative Cloud trial botched up something. iMac
Tried a number of "fixes" from blogs. No joy. Deleted all my adobe apps, rebooted, and Creative Cloud says it needs to reload. Went through that process, and it quit near the end, saying it needed to reload and directed me back to same Adobe site. Hmm. Round and round we go. How do I get off of this loop and get my Adobe Lightroom and PS working fine again? Whole episode started after loading CC and then PS said it didn't have Camera Raw. Went and downloaded that, wouldn't load and said I needed Adobe Download Diagnostic (or something like that) went to suggested link, whereupon it tells me it is no loger available.
Looking forward to cleaning everything off and starting over!! Any input gratefully accepted and I will NOT be trying CC again. I am sure it is just fine, just not for me, now.
David BalcaenI forgot to write down my computer specs:
iMac 27 Mid 2011
2.7 GHz Intel Core i5
4 GB 1333 MHz DDR3
AMD Radeon HD 6770M 512 MB
OS X 10.9.2 -
Premiere Pro Creative Cloud Additive Disolve DOES NOT WORK!!
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OS X 10.9.4
iMac
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
NVIDIA GeForce GTX 680MX 2048 MBHi Stephen,
It works fine on my machine, which is similar. The only difference is that my Mac is running OS X 10.8.5. Can you try trashing preferences or reinstalling?
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Kevin -
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Hi, for some reason after using adobe creative cloud for a couple of days it will no longer launch, i don't even get a spinning wheel anymore. The only app that i installed was Lightroom and when i launch that it still will appear but i can no longer access the creative cloud menu/app launcher menu. I have windows 7, 64 bit. I was going to download photoshop but since i cannot access the creative cloud menu i cannot.
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I've seen issues with precloud subs in CC but not with an app that was a CC download.
Just like the subject says, "Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again."
How do I get CC to recognize that acrobat isn't on my computer so I can download it again?
thanks,
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-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654
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