Acrobat pro in a loop since update, cannot confirm acceptance of terms and then it quits
Hi, since I updated Acrobat I cannot open it for long. It says I have to accept the terms but nothing happens when I push the ACCEPT button. And then Acrobat quits. I tried removing it and downloading it again but that didn't help. Hope someone has a solution because I need Acrobat Pro and now it is useless.
>tried removing it and downloading it again
Discussions of RE-installing
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Have you tried reinstalling the original drive? Same symptoms with it?
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gemma252 wrote:
I have just installed snow leopard and reset my admin name and password.
Likely because both occurred at the same time and/or you created another Admin user/ didn't allow the new Admin to admin the machine?
Hold c and boot off your Snow Leopard install disk and second screen in under the Utilities menu is Reset Password.
There is also a Single User mode (caution root user!) way to reset passwords on each account.
http://osxdaily.com/2011/04/25/change-admin-password-mac/
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Can anyone help me out?
The box where the agreement is supposed to be is blank. The pulldown at the top is empty. And the "Accept" button does nothing. My only option is to quit.See the following:
Acrobat - Can't click Accept EULA | Acrobat, Adobe Reader
http://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html -
Adobe Acrobat Pro 10.1.10 not updating. Trying to update to version 10.1.13. on MAC OS X, v 10.9.5. All my Adobe CS5.5 Design Premium products update fine.
First tried automatic updates and go this: Update error: An error occurred. Please check for updates again later. Error: 1514.
Then went to Adobe.com to download update.
Downloaded the 10.1.13 update, started installation but in final stage of installation got this message "The Installation Failed (encountered an error) Contact software manufacturer for assistance.”
What do I do now? Thanks,Hey Marylou Wade,
We would need the Acrobat installation logs in order to analyze this error. Please follow the below procedure to extract the log :
- During the installation press Command + L.
- Installer Log window appears. Now On the top left corner of this window, by default 'Show Errors Only' is selected in drop-down list.
- Change it to 'Show All Logs'. Now when the installer hangs, copy log from here and send it to us.
Regards,
Rahul Tyagi -
When updating Adobe Acrobat Pro XI i get the Error 1603, i've done repairs and reinstall and nothing works, how do i resolve this?
Error Updating have you completed all of the steps listed in Error 1603: A fatal error occurred during installation? Did you have any questions on any of the steps listed?
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Since updating my iPad 2 to IOS6 and activating my icloud for backup, my iPad has permanently locked. Message on screen is "iPad Not Backed Up". I click ok but no response. Cannot turn power off and cannot restore via my pc itunes. What are my options?
Thanks to everyone who responded and related subject helped. Holding the home button and power button simultaneously for 10-15 seconds does unlock the screen. I can now use my ipad again. However, a futher problem has arisen since updating to IOS6 and activating icloud at same time, Although not sure if its related. The problem is that when connected to my PC the itunes message appears 'Cannot read ipad'. It instructs you to restore but keeps timing out after about 1 hour. This maybe internet issue but can't understand why itunes cannot read my ipad. May need to completely erase all content & reset. Or any other suggestions why this has happened?
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I uninstalled the Acrobat Pro XI trial. Unfortunately, I cannot access my paid up Acrobat 10 Standard Edition
You installed Acrobat XI Pro Trial and you had Acrobat X Standard installed.
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Hello.
Since Updating to 10.9.5 Safari and the App Store drop internet connection periodically while other apps Mailplane and Epic Browser continue to work ?
Never had this problem previously running a Macmini Server 2010 with the latest Mavericks Updates
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Any ideas ?
Using ethernet but wireless acts same,
CliffI also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
DT -
Turned on my ipod. Update available. Updated fine, came to accepting terms and conditions and this is where it all went wrong. Stuck, cannot accept and cannot turn off the the ipod. It is stuck on the terms and conditions. Uninstalled itunes on my computer and reinstalled accepting the terms and condition in my computer. Pluged in my ipod, but still nothing. Just stuck on the terms and conditions. Any suggestions would be greatly appreciated.
Let the battery fully drain till the iPod turns off.
Then place it in Recovery Mode for a full restore. (Setup as new when done)
How to enter Recovery Mode:
http://support.apple.com/kb/HT1808 -
I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well until the installer gets to "Running Package Scripts" then it stalls or hangs up and does not finish the installation. It runs and runs and runs. It never finishes. I wind up having to force quit the installer. Can anyone point me in the right direction?
Hi jtento ,
Kindly enable the Root Account for the MAC and then try the installation there (in the root account). Please find below the URL to enable the root account.
OS X Mavericks: Enable and disable the root user
Thanks,
Vikrantt Singh -
my problem is that since I update my iphone 4s ios 8 and then restore it and when I connect to itunes does not sync my music only applications
I had a similar issue and I was told that my iTunes match was on.
I had to disable iTunes match on my iPhone.
Following which - after you plugged in your iPhone to iTunes, select your iPhone on iTunes menu. You should see a summary page of your iPhone where it provides options to update or restore. On the bottom there should be an option to select "sync only selected music/playlists". I can't remember the exact wording. Once that's been checked, select your iPhone's music tab and it should allow you to select the music playlists you want to sync. -
I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.
what's creative cloud 6? do you mean cs6?
what version of acrobat pro do you have installed and what are you clicking to start it? -
Since updating to iOS 7 iTunes crashes and will not load on my 4s
Since updating to iOS 7 iTunes crashes and will not load on my 4s
I tried resetting to factory and that worked for a couple of hour then I ended up with iTunes crashing again. So I logged out and logged back in and so far so good. This has kept me working for 3 days now so I won't guarantee a fix but it seems to have worked.
Go to Settings->iTunes & App Store click on your login email and select logout. I closed all of my open apps at this time and restarted my phone which was probably an overabundance of caution, but I wanted to ensure any temporary files were gone. Log back in and hopefully all will work for you.
Good luck.
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