Acrobat Pro IX - Getting Renew Your Subscription

Hello. I hope someone can help me with this as I've had a problem with Adobe Acrobat for a long while. I can't find a live person during the times I seem to work on my Adobe problems.
After outright purchasing a Student copy - I reloaded and rebooted and still get the Renew Your Subscription error message go to Subscription Manager.
The following occurs when I try to print to PDF in a Word Document.  I have been cleared by the Storemanager and received the appropriate download and Serial #s.
I read another link that said to reload the Download manager?  Is that the link that is given in the Serial number storemanager letter? because if it isn't perhaps you can direct me to where I can find this?
[email protected]
To
me
Mar 6 at 6:14 PM
  Dear LON MAE CHU,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Download Instructions:
1. Login into Your Account with the ID listed above:
* http://www.adobe.com/go/ols_edu_login/
2. Locate order #XXXXX and click on the order number.
3. In the Order Detail page, click on the 'Downloads for this Order' button.
4. Start your download by clicking on the 'Download' button.
5. Your serial number will be displayed in the download center.
6. You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
Thanks. your assistance is appreciated

Hi Lon ,
I would request you to get in touch with the support team to get your issue fixed.
http://helpx.adobe.com/x-productkb/global/service-b.html
Regards
Sukrit Dhingra

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