Acrobat Pro on Creative Cloud

This issue is happening to our PC. We have a monthly subscription to Acrobat Pro on Creative Cloud and have used this product for a while now. Within the last week, we are prompted to enter a serial number - I don't have one. I'd like to view and edit PDFs again. What could be wrong? I've followed the directions on Adobe's website, nothing worked. Thanks in advance for your help!

Hi judyp42215803,
I can see that you purchase Adobe Acrobat XI Pro subscription from Acrobat.com. As you mentioned that it is asking you to enter the serial number, I would request you to kindly try 'Sign In' option and  use your Adobe ID and password to sign in and check the issue.

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