Acrobat Pro Student license error
I am a student at a University and bought this software. It registered when I first downloaded it and then after a few weeks it started to ask me to register it. Every time it gives me this screen and the support pages are really horrid to try and email or call someone. I spend way to much time trying to find how to submit my problem. That aside can I get a way to contact Adobe about this with my real serial so this can be fixed. It is now causing me problems with finishing school work and unless Adobe wants to pay for my semester I need this to get working now.
Acrobat Pro
Thank you,
Matt
Hi Matthew Beckstrom,
Kindly post this query in Acrobat forums:Acrobat
Regards,
Florence
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Process: AdobeAcrobat [22295]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.03 (11.0.03)
Code Type: X86 (Native)
Parent Process: launchd [148]
User ID: 2078918873
Date/Time: 2013-06-18 08:08:59.613 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 662157 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 474117 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 4F751920-E103-6E04-62C7-7531E9D868B5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
VM_ALLOCATE 0000000000001000-000000000008c000 [ 556K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9a543281 objc_assign_strongCast_non_gc + 8
1 com.apple.CoreFoundation 0x93e1a411 _CFXNotificationRemoveObservers + 913
2 com.apple.Foundation 0x98bcdca8 -[NSNotificationCenter removeObserver:name:object:] + 234
3 com.adobe.Acrobat.framework 0x008d56f2 0x92000 + 8664818
4 com.adobe.Acrobat.framework 0x0073afd2 0x92000 + 6983634
5 com.adobe.Acrobat.framework 0x00bc0602 0x92000 + 11724290
6 com.adobe.Acrobat.framework 0x0069f020 0x92000 + 6344736
7 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
8 com.adobe.Acrobat.framework 0x005674db 0x92000 + 5067995
9 com.adobe.Acrobat.framework 0x00e3fa57 0x92000 + 14342743
10 com.adobe.Acrobat.framework 0x0095504e 0x92000 + 9187406
11 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
12 com.adobe.Acrobat.framework 0x00953421 0x92000 + 9180193
13 com.adobe.Acrobat.framework 0x00953286 0x92000 + 9179782
14 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
15 com.adobe.Acrobat.framework 0x006214c6 0x92000 + 5829830
16 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
17 com.adobe.Acrobat.framework 0x005e79dd 0x92000 + 5593565
18 com.adobe.Acrobat.framework 0x005e7878 0x92000 + 5593208
19 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
20 com.adobe.Acrobat.framework 0x006214c6 0x92000 + 5829830
21 com.adobe.Acrobat.framework 0x0073ae8c 0x92000 + 6983308
22 com.adobe.Acrobat.framework 0x006ce75f 0x92000 + 6539103
23 com.adobe.Acrobat.framework 0x006d32a4 0x92000 + 6558372
24 com.adobe.Acrobat.framework 0x0024363b 0x92000 + 1775163
25 com.adobe.Acrobat.framework 0x00c6998d 0x92000 + 12417421
26 com.adobe.Acrobat.framework 0x00c69786 0x92000 + 12416902
27 com.adobe.Acrobat.framework 0x00c69678 0x92000 + 12416632
28 com.adobe.Acrobat.framework 0x00b31a59 0x92000 + 11139673
29 com.adobe.Acrobat.framework 0x0016a363 0x92000 + 885603
30 com.adobe.Acrobat.framework 0x00169e95 0x92000 + 884373
31 com.adobe.Acrobat.framework 0x006cddd3 0x92000 + 6536659
32 com.adobe.Acrobat.framework 0x00169c95 0x92000 + 883861
33 com.adobe.Acrobat.framework 0x0016c64b 0x92000 + 894539
34 com.adobe.Acrobat.framework 0x006e8fea 0x92000 + 6647786
35 com.adobe.Acrobat.framework 0x00859807 0x92000 + 8157191
36 com.adobe.Acrobat.framework 0x0085a3fa 0x92000 + 8160250
37 com.adobe.Acrobat.framework 0x006e8a61 0x92000 + 6646369
38 com.adobe.Acrobat.framework 0x006e9168 0x92000 + 6648168
39 com.adobe.Acrobat.framework 0x006e909f 0x92000 + 6647967
40 com.adobe.Acrobat.framework 0x006e53f5 0x92000 + 6632437
41 com.adobe.Acrobat.framework 0x003df2bf 0x92000 + 3461823
42 com.adobe.Acrobat.framework 0x003df200 0x92000 + 3461632
43 com.adobe.Acrobat.framework 0x003e1294 0x92000 + 3469972
44 com.adobe.Acrobat.framework 0x00406608 0x92000 + 3622408
45 com.adobe.Acrobat.framework 0x004042ef 0x92000 + 3613423
46 com.adobe.Acrobat.framework 0x004037ab 0x92000 + 3610539
47 com.adobe.Acrobat.framework 0x0039ef6e 0x92000 + 3198830
48 com.adobe.Acrobat.framework 0x0039f002 0x92000 + 3198978
49 com.adobe.Acrobat.framework 0x0039edbf 0x92000 + 3198399
50 com.adobe.Acrobat.framework 0x004030ae 0x92000 + 3608750
51 com.apple.AE 0x91ea0a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
52 com.apple.AE 0x91e75fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
53 com.apple.AE 0x91e75e7d aeProcessAppleEvent + 318
54 com.apple.HIToolbox 0x967ecc58 AEProcessAppleEvent + 100
55 com.apple.AppKit 0x94fe4cdd _DPSNextEvent + 1655
56 com.apple.AppKit 0x94fe416c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
57 com.apple.AppKit 0x94fda5cc -[NSApplication run] + 855
58 com.adobe.Acrobat.framework 0x0009b8b0 0x92000 + 39088
59 com.adobe.Acrobat.framework 0x00099ff3 RunAcrobat + 307
60 com.adobe.Acrobat.Pro 0x0008ced5 main + 91
61 com.adobe.Acrobat.Pro 0x0008ce71 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x920e69ae kevent + 10
1 libdispatch.dylib 0x91dccc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x91dcc7a9 _dispatch_mgr_thread + 53
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x920e5c72 __semwait_signal + 10
1 libsystem_c.dylib 0x9a51fa55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x98c05935 +[NSThread sleepForTimeInterval:] + 151
3 com.adobe.Acrobat.framework 0x00e83dc2 0x92000 + 14622146
4 com.apple.Foundation 0x98bfd259 -[__NSOperationInternal start] + 740
5 com.apple.Foundation 0x98bfcf64 -[NSOperation start] + 67
6 com.apple.Foundation 0x98c05039 __block_global_6 + 135
7 libdispatch.dylib 0x91dcdf8f _dispatch_call_block_and_release + 15
8 libdispatch.dylib 0x91dc9c82 _dispatch_client_callout + 46
9 libdispatch.dylib 0x91dcaf02 _dispatch_worker_thread2 + 285
10 libsystem_c.dylib 0x9a497e72 _pthread_wqthread + 441
11 libsystem_c.dylib 0x9a47fd2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x920e58e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a49a280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a520095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x996e3492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x996e368e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9962facb MPWaitOnQueue + 261
6 com.adobe.ACE 0x021ae4dc 0x21ac000 + 9436
7 com.adobe.ACE 0x021ae441 0x21ac000 + 9281
8 com.apple.CoreServices.CarbonCore 0x996b6a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x920e58e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a49a280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a520095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x02315f67 0x230a000 + 48999
4 com.adobe.AGM 0x02315ea6 0x230a000 + 48806
5 com.adobe.AGM 0x02315e44 0x230a000 + 48708
6 com.adobe.AGM 0x02315ae4 0x230a000 + 47844
7 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
8 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x920e69ae kevent + 10
1 com.adobe.Acrobat.framework 0x0148f74b 0x92000 + 20961099
2 com.adobe.Acrobat.framework 0x013eeeff 0x92000 + 20303615
3 com.adobe.Acrobat.framework 0x013eb975 0x92000 + 20289909
4 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
5 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x920e37d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x920e2cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x93dd2f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x93dd895f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x93dd801a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x93dd7e8b CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.EFS 0x06e0f876 0x6df8000 + 96374
7 com.apple.Foundation 0x98c04448 -[NSThread main] + 45
8 com.apple.Foundation 0x98c043cb __NSThread__main__ + 1396
9 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x920e37d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x920e2cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x93dd2f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x93dd895f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x93dd801a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x93dd7e8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x98ba037a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x98c04448 -[NSThread main] + 45
8 com.apple.Foundation 0x98c043cb __NSThread__main__ + 1396
9 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x920e5be6 __select + 10
1 com.apple.CoreFoundation 0x93e1c650 __CFSocketManager + 1632
2 libsystem_c.dylib 0x9a4955b7 _pthread_start + 344
3 libsystem_c.dylib 0x9a47fd4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x920e60ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a4980ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a497e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a47fd2a start_wqthread + 30
Thread 10:
0 libsystem_kernel.dylib 0x920e60ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a4980ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a497e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a47fd2a start_wqthread + 30
Thread 11:
0 libsystem_c.dylib 0x9a47fd0c start_wqthread + 0
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x08e7a880 ebx: 0x0003aa90 ecx: 0x00000000 edx: 0x00000000
edi: 0x097f2000 esi: 0x7868a130 ebp: 0xbff737a8 esp: 0xbff736ec
ss: 0x00000023 efl: 0x00010246 eip: 0x9a543281 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 1
Binary Images:
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0x96d6a000 - 0x96d6bfff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x96d6c000 - 0x96d7aff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x96d7b000 - 0x96e18ff7 com.apple.PDFKit (2.8.4 - 2.8.4) <639CF802-BE94-39C5-AC97-B5B42FF910C2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x96e19000 - 0x96e2efff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x96e2f000 - 0x96e31fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x96e32000 - 0x96e9aff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <70DE925B-51E8-3C65-8928-FB49FD823D94> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x96e9b000 - 0x972b8fff FaceCoreLight (2.4.1) <B12C8721-EFB3-30A2-9A1B-ABCDF5670764> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x972b9000 - 0x974e9fff com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x9751e000 - 0x9753effd com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x9753f000 - 0x97564ffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x97565000 - 0x9758efff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x9758f000 - 0x97593ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x97594000 - 0x975eefff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x975ef000 - 0x97601fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x97602000 - 0x97602fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x97603000 - 0x977bfffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x977c0000 - 0x9780fff6 libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x97810000 - 0x97810fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x97811000 - 0x97836ff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97837000 - 0x979c0ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x979c1000 - 0x979d6fff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x97cc4000 - 0x97d73ff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x97d74000 - 0x97ddcfe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x97eb3000 - 0x97eb4fff libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
0x97eb5000 - 0x97eb8ff3 com.apple.AppleSystemInfo (2.0 - 2) <4639D755-8A68-31C9-95C4-7E7F70C233FA> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x98001000 - 0x9804bff7 com.apple.framework.CoreWLAN (3.3 - 330.15) <74C4B50F-7016-341F-8261-D379B8F0CC97> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x9804c000 - 0x980f6fff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x980f7000 - 0x98101fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x98102000 - 0x98171ffb com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9817e000 - 0x981cafff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9820b000 - 0x9821bff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x9821c000 - 0x98280ff7 com.apple.datadetectorscore (4.1 - 269.3) <C11C2014-298E-3E2B-9F5D-02CCD3CA4AB3> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x98281000 - 0x9829efff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x9829f000 - 0x982a5fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x982a6000 - 0x982fdff3 com.apple.HIServices (1.20 - 417) <B8410ABC-E0DB-31EB-B923-17F3B65B5F4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x982fe000 - 0x98309fff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x9830a000 - 0x98314fff com.apple.DisplayServicesFW (2.7.2 - 357) <5042CDAE-5580-3204-B675-745DA083E7AA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x98315000 - 0x9848dff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9848e000 - 0x98520ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x98528000 - 0x985c8ff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x985c9000 - 0x985d7fff com.apple.op[2015-01-20 11:37:22] Adobe ARM 1.802.11.4130 logging started.
[2015-01-20 11:37:22] Command Line: /PRODUCT:Acrobat /VERSION:11.0 /MODE:2
[2015-01-20 11:37:22] could not find valid preference in product specific registry
[2015-01-20 11:37:22] could not find valid preference in default registry, setting to semi-auto
[2015-01-20 11:37:22] ProductCode: {AC76BA86-1033-FFFF-7760-000000000006}
[2015-01-20 11:37:22] ProductName: Adobe Acrobat XI Pro
[2015-01-20 11:37:22] ProductVersion: 11.0.06
[2015-01-20 11:37:22] ProductUACPatching: enabled
[2015-01-20 11:37:22] Using CommandLine preference AUTO_DOWNLOAD
[2015-01-20 11:37:22] Registered Error data irrelevant - Product Version has changed
[2015-01-20 11:37:30] No CRD to store
[2015-01-20 11:37:30] New file object: AcrobatUpd11010.msp
[2015-01-20 11:37:32] No CRD to store
[2015-01-20 11:37:32] Newer version ARM update is not available
[2015-01-20 11:38:01] InstallProductMsp...
[2015-01-20 11:38:01] file - C:\ProgramData\Adobe\ARM\Acrobat_11.0.00\AcrobatUpd11010.msp
[2015-01-20 11:38:01] args -
[2015-01-20 11:39:03] Installation error code:
[2015-01-20 11:39:03] Error Code: 1603
[2015-01-20 11:39:03] Error Code: 1603
[2015-01-20 11:39:03] ** Setting Error Condition:
[2015-01-20 11:39:03] Error Code: 150000
[2015-01-20 11:39:03] *** Product after installation ***
[2015-01-20 11:39:03] could not find valid preference in product specific registry
[2015-01-20 11:39:03] could not find valid preference in default registry, setting to semi-auto
[2015-01-20 11:39:03] ProductCode: {AC76BA86-1033-FFFF-7760-000000000006}
[2015-01-20 11:39:03] ProductName: Adobe Acrobat XI Pro
[2015-01-20 11:39:03] ProductVersion: 11.0.06
[2015-01-20 11:39:03] ProductUACPatching: enabled
[2015-01-20 11:39:07] User exited
[2015-01-20 11:39:07] ARM returns ERROR_SUCCESS
[2015-01-20 11:39:07] Adobe ARM 1.802.11.4130 logging finished. -
Can I downgrade Acrobat Pro XI license to V. 9?
Can I downgrade Acrobat Pro XI to V. 9?
Hi hytech14,
This is possible only if you have purchased volume license for Acrobat11.
Please refer our backward licensing policy at: http://www.adobe.com/volume-licensing/policies.html
You need to contact our customer support for more details.
Regards,
Rave -
"This installation package could not be opened.Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."
Too funny. And THAT is a Windows error. Adobe software won't "automatically" install correctly on trial basis of Acrobat Pro XI but gives no hint of probs. I even read one solution where the answer casually suggested the user go modify the registry. Most users should NOT make registry changes if they don't know what they're doing, as they can indirectly affect other products.
So what's the answer, here, ADOBE?We are trying to help, but you are venting instead of providing information to allow us to help. Many of us got to the forums for the same reason you came here, though we already had the product. Sabian has provided the standard download location. Normally there should be no problem with the install and I do not understand why you are getting the message. Others may drop by that have run into the problem. Even if Adobe talked to you, you would probably just get a step through of a check list to try to isolate the problem based on that check list. It sounds like you don't have a valid download and Sabian's link might help if that was not where you got it.
-
Whenever I open Logic Pro 8, It asks me to enter my name and my serial number, which I do. It then gives me a warning saying "Licensing Error" And then "The license file will not be written to disk because the user does not have enough privileges." Logic then operates perfectly normally after that, but it reoccurs every time I open Logic. I would like to get this resolved before I install Logic Studio 9.
Any help would be greatly appreciated.I have the same problem. I have an original copy of Logic Express, but this problem only started after I re-installed Leopard. It is really frustrating. Can anyone help?
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Acrobat Pro 9 - Conversion Error from Word 2007
I do not want to hijack the thread or question raised by another poster a short time ago but I cannot figure out how to correct the below.
Office 2007 fully updated
Vista 32-bit
Acrobat Pro 9.3.4
I have to provide data for someone else to assemble and publish and have been attempting to convert some Word documents nearly full of tables to press quality .pdf. Whenever I try the conversion, Acrobat Pro seems to re-center the tables both horizontally and vertically forcing the misalignment of the rows of data although any repeating headers remain properly placed. I can even see the table shift downward slightly when using the Acrobat conversion macro within Word. It may be adjusting the margins instead of re-centering.
I have tried using the macro within Word 2007, Create PDF within Acrobat Pro and Print to PDF as well as tweaking some of the settings such as lowering resolution and turned off unused settings such as enable fast web view, etc. The glitch also occurs with High Quality Print. Standard used to work but after the update to 9.3.4 that conversion shows the same problem. I even tried saving in Word 97-2003 format with the same results.
The documents in question do have custom page sizes and margins but do not use any abnormal fonts. I have tried changing the margins but the conversion to .pdf still changes the information and/or magins as described above. Row height seems to be correctly maintained.
I realize that a knowledgeable user can export the .pdf back into Word or other program but am trying to make it more difficult for someone to edit information which has always had extremely negative consequences in terms of data organization, layout and even integrity.
There has to be something really silly that I am overlooking.
Thank YouThanks Bill.
Sorry for the delay, Verizon dumped its DSL +service to Frontier so we had one of the bi-weekly extended outages.
No changes occurred when I changed the default printer to Adobe PDF. All of my printers are new enough so that they can handle the current margins so I do not think that they is a problem there but changing the default as suggested by you and Michael eliminates that as the source.
I had previously been able to convert using the built-in converter in Word but was unsure whether or not the result would be press quality and was unable to find this information in my searches. I retested this and conversion using Word’s built-in converter works without a problem.
The conversion using Combine Miles > Merge Into A Single PDF also works without a problem with the highest quality setting. It took several hours to run but I guess or assume that it was because of the number of tags as this is a quick setting and therefore I could not disable the tagging which is not needed in this case.
I was also able to convert the same file which had been saved from Word 2007 into the 1997-2003 format as described above but the same problem came up when using the Acrobat macro and Create PDF from File. I had even created a modified press quality settings to modify settings like disabling autorotate, Object Level Compression, changed the binding option, lowered resolution, bumping the format up to PDF 1.7, etc., but all produce the same result. I have tried changing the document margins in case the conversion process rounded these but all produce the same artifact/problem except when I use Combine Files or the converter built into Word. -
Installing Acrobat Pro on a new laptop. At download point get message " Setup has detected that you already have a higher version product installed. Setup will now terminate." Acrobat Pro is NOT already installed, in any version. What is issue?
uninstall any acrobat and reader versions already installed.
if you're using windows, clean Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
then reinstall.
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