Acrobat Pro subscription slips into Trial mode

Why has my Acrobat Pro subscription on a Windows laptop slipped back into a Trial mode twice? The first time I had to turn to the chat at the help desk or phone help to get back to my subscription.

Hi John,
Please try these steps:
Delete all the files from following folders:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Launch the product and activate again and check.
Regards,
Rave

Similar Messages

Current CC subscription turns into trial mode every other month... How to fix this once and for all?

Current my current always promptly paid CC subscription regularly turns into Trial mode. This means I can use Apps in trial mode (how nice...), ask me to get a paid subscription, and at the same time happily charges my credit card. This happens every other months. Then I have to discuss this with their agents, which usually takes days to weeks, because they don't know what's going on. How on earth can this be fixed one and for all?!
Thanks,
Hinnerk

Hinnerk do you have a case number from your previous contact with our support team that I can reference?
If you have a valid membership then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.

Why is my Acrobat Pro now running in "Trial" mode?

Today when I attempted to launch Acrobat v10.1.12 (previously installed with CS6), I was prompted to sign in.
When I signed in, I am alerted that I am running in “Trial” mode. I am licensed to use Acrobat Pro through my CS6 license.
I recently signed up for CC in order to open and work on newer files provided to me.
Is this issue is related to the CC subscription, and how can it be resolved?

It could be CC taking over the CS software regardless that it should not. See if the following related posting helps:
How do I prevent Creative Cloud from taking over my CS6 perpetual license?

Acrobat Pro XI goes to trial mode and signing in fails when printing (in not Adobe programme)

I'm from Finland and when I joined Creative Cloud, I soon found out that Creative Cloud signing in doesn't work in Finnish even though it is possible to install some programmes in Finnish. So I uninstalled everything and installed all the programmes that I am using in English (International). No problem with that.
So I have also installed my Acrobat Pro XI in English and printing / exporting pdfs works fine as long as I am working within Adobe programmes (e.g. InDesign, PhotoShop, Illustrator). The programmes sometimes ask me to sign in but it works fine in English.
However, when I am trying to print or convert content in pdfs via webbrowsers or MS Office programmes (I have them in Finnish), I get a "Adobe Acrobat XI trial mode expired" window in Finnish and I am asked to sign in. When I try to sign in (via "Finnish window" which I cannot change in English at this phase), signing in (= Creative Cloud activation) fails, and the programme asks me to give the registration number. And that I don't have as I am using the programme via Creative Cloud!
I have uninstalled Acrobat Pro XI and installed it again and it did not have any effect.
Do you have any solution to this problem? It is very frustrating that printing pdfs succeeds in Adobe programmes only, it shouldn't work like that. (I am using Adobe programmes (installed locally "from the packadge", not via Createve Cloud) at work and printing pdfs works fine there.

Thank you for your reply. I tried this, unfortunately it didn't solve my problem.
I found the correct keys from "HKEY_LOCAL_MACHINE" etc., however, I didn't find the subkey "current" below "Language". I had "UseMUI" and "next" instead. First I tried setting the default UseMUI value to "acrobat.dll". No effect, the same problem came when I tried to print a pdf file using MS Word programme. Then I erased "UseMUI" and created "current" instead and set the default value to "acrobat.dll". No effect but no harm either, it seems.
My operating system is Windows 7 Professional and the language is Finnish. The Microsoft Office programmes that I am using are also Finnish versions. So I do understand that this problems is rooted in the language settings, however, I have no idea how to solve this... I won't change my operating systems in the near future, and I would like to keep on using the Finnish versions of Office programmes...
Is there any other HKEY settings that should perhaps be changed in order to get rid of this problem? Acrobat Distiller settings perhaps? Adobe PDF Maker settings?

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PL

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PLEASE HELP!!

Hi jim1287,po
Check for the latest updates. Installing latest updates should resolve this problem.
Also, try to ran disk repair using safe mode in Mac, for instructions please visit: http://support.apple.com/kb/PH14204
Try enabling root user profile on mac and try to check. OS X Mavericks: Enable and disable the root user
Regards,
Ajlan Huda.

Adobe Acrobat Pro subscription

I am currently considering buying the Adobe Acrobat Pro subscription service.
I am quite new to cloud computing and I do not have a fast internet connection. Also at times I need to work offline such as when travelling in trains and aircraft.
Does this mean that all work I will be doing with PDFs will now be in a browser?
Am I able to store my documents locally?
Is there a local installation that comes with the online subscription that allows me to work offline also?
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
It would be great if Adobe could address these sorts of basic questions in an FAQ page - or if there is one make it easier to find because I didn't see one!
I would appreciate any advice or feedback from users who have already subscribed.
Thanks

Does this mean that all work I will be doing with PDFs will now be in a browser?
No, you will be in Adobe Acrobat as you are familiar with now and it will be installed on your drive just like it always has been installed.
Am I able to store my documents locally?
Yes of course you are. You don't have to save anything in the cloud that you don't want to save in the cloud. The cloud storage is a convenience.
Is there a local installation that comes with the online subscription that allows me to work offline also?
Yes, the installation is local. Only the licensing is in the "cloud". You DO need to be signed into the Creative Cloud but that's about it. If you are disconnected it doesn't matter unless it is for extended periods. Think weeks.
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
Again the only thing that gets checked in the cloud is the licensing and that is on a timeframe setup by Adobe

Acrobat Pro Subscription issues

I have an new Acrobat Pro Subscription purchased 48hrs ago. If I try to right click any pdf's from the Mac folders and 'open with' Adobe Acrobat Pro it sends me straight back to subscribe and tells me my trial is finished (never had a trial). It takes me to the page that requires the serial number and as I understand it, you don't get a serial number with subscriptions? So if I exit out of that it takes to the area to purchase the subscription again. What am I doing wrong. This seems ridiculously complicated for something that should be simple. Any assistance would be greatly appreciated.

Hi shar8888,
The purchased subscription is linked to you Adobe ID.
Please license the software using your Adobe ID and the trial will be converted to full version/
Regards,
Rave

I have an Adobe Acrobat Pro subscription without a serial number. After a format of my hard drive, how to I reconnect with my program

I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?

Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop

Prevent my MacBook Pro to turn into sleeping mode

How can I prevent my MacBook Pro to turn into sleeping mode when playing music on it with Itunes?

System Preferences -> Energy
Put slider to "Never". But this will prevent your Mac to never turn into sleeping mode, not just when playing music.

No Acrobat Pro subscription Serial # provided

Purchased Acrobat Pro subscription. No Serial # provided. Licensing website will not let me login. Where's my Serial #?

Hi danac5980800,
Please refer this KB document :Find your serial number quickly.
If the issue persists, please feel free to revert back.
Regards,
Rahul

I have an acrobat pro subscription but pdf pack is not subscribed on acrobat reader for ios

Why does pdf pack not appear as subscribed on ios when I thought this was included in the acrobat pro subscription?

Hi jimbob567,
Adobe PDF Pack definitely is part of your Acrobat Pro subscription. What happens when you sign out, and then sign back in to Reader? (It can take a little while for your subscription to process; how long ago did you sign up?)
Please let us know how it goes.
Best,
Sara

I thought that I have a yearly subscription. Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?

Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?
I'm supposed to have a yearly subscription to Adobe Acrobat Pro.

Hi jksjcg,
Kindly contact our chat support:http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Florence

Photoshop CS6 has gone into Trial mode. [was:Adobe needs more money from me?]

I got the CS6 suite from school a couple of years ago, now after everything has gone CC, why has it gone into trial mode?

Hi,
Please mail us the following logs:
amt3.log and oobelib.log and PDApp.log that can be found in %temp% on Win
Or
Amt3.log and oobelib.log in /tmp on mac and PDApp.log in ~/Library/Logs on Mac.
This would help us in finding the root cause.Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

With Adobe FormsCentral in Creative Teams subscription, do I need to add an Acrobat Pro subscription to get unlimited forms and realtime responses?

We have a number of Creative Cloud for Teams seats but need to FormsCentral unlimited forms and realtime response rate.
The site makes you upgrade to Acrobat Pro subscription to get that, which is included in Creative Cloud. I did order it, but am puzzled at whether or not that was a mistake.
Anyone has an idea about this?

Hi GrattanGuru,
You have creative cloud subscription as you have mentioned. Under Adobe Reader to convert PDF to other formats Adobe offers online service called Acrobat.com services: https://www.acrobat.com/en_us.html
That would be the reason support person might have told you on call, that you have to pay for that service.
Under creative cloud you are getting Adobe applications. However under Acrobat.com you are getting online services which are providing Acrobat functions online.
Regards,
Ajlan Huda.

I have an Acrobat Pro subscription and just bought a new computer - how do I activate Acrobat Pro again on the new PC?

I have an Acrobat Pro subscription and just bought a new computer - how do I activate Acrobat Pro again on the new PC?

Hi davadlaw,
You can install Acrobat on the new PC and use your Adobe ID to activate the software.
The purchased subscription is linked to your Adobe ID.
Regards,
Rave

Acrobat Pro subscription slips into Trial mode

Similar Messages

Maybe you are looking for