Acrobat Pro subscription when offline

I have a current Acrobat XI Pro subscription. When I'm not connected to the internet,
Acrobat Pro will not open, and instead I get the pop-up telling my my Acrobat XI Pro Trial has expired.
How do I fix this so I can use Acrobat Pro when offline?

I have an annual subscription, paid monthly. No it doesn't happen all the time when I'm offline, but I can't discern a pattern. Your phone-in helpdesk got me to go on-line and "licence" the software again by logging in to my account. This has worked - but I've done this before and the problem has come back. So for the time being the product is working again when I'm off-line.

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