Acrobat Pro - switching to Mac from PC?

Hi,
You would think this would be a simple question, but I've spent a couple of hours looking, not to mention being "on hold" for an hour with the chat folks, and still haven't found the answer. I paid for Acrobat Pro X in 2012 and have it on my desktop and a laptop. I have just bought a new Mac laptop, and need to install it there. I deactivated the copy on my desktop. But when I tried to install in on the new Mac laptop, I get to the point where I enter a serial number but then get an error message "This serial number is not valid for this product." Does Adobe not permit downloading a product I've already paid for to a different operating system?

The question is fairly simple, but the answer is what you might find hard to deal with. With exception for only a couple of their lesser products, most Adobe licenses are platform specific. Your Windows license will not work for a Mac system. You might be able to install Windows emulation software on the Mac to get the Windows version working, but beyond that there are no other options to get the older Acrobat version working on the Mac. Platform swaps are only supported for the most recent release products, which for Acrobat would be version XI.

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I doubt it. The clue should be the price. Any time you see a copy available for less than from Adobe, I would be suspicious. You can inquire with the Adobe sales folks, but don't expect any credit. At this point, I would suggest just buying AA DC, rather than AA XI.

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Hi Janice,
What version of Mac OS are you using?
Adobe does not recommend migrating the software from one disk to the other.
Please run the setup file for Acrobat and reinstall the software. You might want to delete the existing version of Acrobat installed before reinstalling it.
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Rave

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One of two things:
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Hey PetaPete,
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http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
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Hi kctfsu,
We would require the install logs to analyse the failue cause.
If you have more than one user account, these instructions must be carried out as an administrator.
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If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
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Read this:
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Acrobat Pro - switching to Mac from PC?

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