Acrobat Pro version 9, extract pages option greyed out

Email with pdf file is sent to two users
UserA can open pdf and extract pages
UserB cannot
Pdf is not secure
Both users have been using this feature for months and now all of a sudding UserB is unable to because the options are greyed out
Users are on Windows XP
A replair on Adobe has been done
Update on Adobe Acrobat has been done to the latest version
Yes, version is licensed and activated
Tried contacting Adobe via chat and apparently they only help with initial installation of acrobat or updates so they say they were unable to assist
Anyone out there that can assist would be greatly appreciated. :-)

Content copying is copy/paste of text, pictures, etc. Not taking
entire pages.
Because if you can extract a page, you can extract all pages. Now you
have an unprotected document, so the security would be especially
pointless.
Aandi Inston

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Acrobat Pro version 9, extract pages option greyed out

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