Acrobat Pro - what serial no. did I enter?

We recently obtained four licences for installation of Acrobat Pro 9.0 on four computers, and I guess when we installed the program we lost track of which serial number was installed on which machine. I say this because yesterday I got a message from Acrobat saying I attempted to use a serial number that was already activated on two machines.  (I had just re-installed it on a computer that I upgraded from XP to Win 7.)
I need to go through all our computers and perhaps deactivate one or two of them if they have duplicate serials, but I can't tell which computers are using which serials.  Is there any way to tell?
Or is my best bet just to deauthorize all the computers in the office and then re-enter the serial numbers one by one?
Thanks!

In Acrobat 9 Pro, I don't get that info, unfortunately.

Similar Messages

  • Adobe Acrobat Pro XI Serial Number

    Hello,
    Where would I find Adobe Acrobat Pro XI serial number on the machine it is installed on?

    Hi mdiehl43,
    If you've registered your copy of Acrobat, you can find your serial number by logging in to your account at http://www.adobe.com, Please see Find your serial number quickly
    (Note, that if you have a subscription version, no serial number is required.)
    Please let us know if you have additional questions.
    Best,
    Sara

  • Error 1328 when updating Acrobat Pro XI.  Already did what Adobe recommended and uninstalled and reinstalled from my DVD.  Still get Error 1382.

    I have Windows 7 Pro with Acrobat Pro XI.  I keep getting Error 1328 when trying to update Pro XI.  Doesn't matter if I try from the Help menu in Acrobat or when I get a notice in my SysTray that an Adobe update is available.  I already tried what Adobe recommended to uninstall and reinstall from my  DVD.  I still get the 1328 error and will not update my Adobe.  Any suggestions?

    Also, this is the error message I receive:

  • Acrobat Pro XI Serial Number Issues

    I just bought and downloaded Acrobat Pro XI.  However, when I try to launch the product I get an error that says "Serial Number you provided is valid, but a qualifying product could not be found on this computer".   What the heck is this and how do I fix this?  Of course, you can't actually get in touch with Adobe to get this resolved.  This has been the most frustrating and idiotic download I have ever encountered. 

    The messaging is indicating that you purchased an upgrade version of Acrobat and it is trying to find the earlier version that qualifies you to install and activate the upgrade.  You should have the option of entering the serial number for the previous version instead of actually having it installed.
    You should be able to tell if you purchased an upgrade based on the price you paid... check the product page.  If you did not intend to purchase an upgrade version then you should get that resolved thru Adobe Support directly by chat or phone.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Adobe Acrobat Pro X - Serial No. no longer valid

    Have been using the Adobe Acrobat X Pro that came bundled with Creative Suite 6 for some time.
    The Acrobat couldn't start and did a re-install.  Now would accept the serial no. and report as invalid serial no.
    Now, only option is to use as Trial Version and days left are reducing.
    How to get the system to accept my serial no. again?
    Thanks in advance

    Hi Adobe_Advocate,
    Please follow the troubleshooting steps mentioned in the KB : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  • Acrobat Pro X serial number "invalid" on reinstalling

    For reasons unconnected with Adobe products, I've needed to repartition my hard disc and reinstall the operating system. To reinstate Acrobat Pro X, which I'd purchased previously,  I downloaded it again from the Adobe site, and retrieved my serial number via my Adobe account. However, when I installed it, the software alleged that my serial number was invalid. Why? I paid a lot of money for Acrobat Pro. What do I do?

    I have just experienced the same problem with Adobe Acrobat Pro XI.  I hope there is an easy solution.

  • Acrobat Pro X serial not working with Acrobat Pro XI

    I have a serial for Acrobat Pro X which I've been using for quite some time. After formatting my PC, I'm now trying to install Acrobat Pro on my new system but it seems that my serial "is not valid for Acrobat Pro XI".
    I'd be happy if I could install Pro X, but it's nowhere to be found on the internet.
    Let me get this straight: I can't reinstall a program I ALREADY BOUGHT when I remove it from my system. Nice.
    Help me out here please.

    Go here:  http://ProDesignTools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml
    Note: Make sure you are logged into Adobe.com with your Adobe ID.

  • Lost install disks, have CS4 and Acrobat Pro v9 serial #s, how can I reinstall software on my Mac?

    I recently had to wipe my entire hard drive on my mac book pro and need to reinstall all my adobe software. However, I have lost my install dvds. I do have all my serial numbers. How can I re-install  CS4 and Acrobat Pro v9?

    follow the directions and download the trial(s) here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    use your serial to activate.
    if you have dl difficulty, re-read the directions.

  • No Acrobat Pro subscription Serial # provided

    Purchased Acrobat Pro subscription. No Serial # provided. Licensing website will not let me login.  Where's my Serial #?

    Hi danac5980800,
    Please refer this KB document :Find your serial number quickly.
    If the issue persists, please feel free to revert back.
    Regards,
    Rahul

  • CS5 Master Collection Box Set - Where is Acrobat Pro 9 serial number?

    Hi there-
    I recently purchased the CS5 Master Collection Box Set - Student and Teacher edition. I have already properly registered myself as a Student with Adobe, and gotten a serial number which activated the Master Collection, but not apparently Acrobat Pro which is on a separate disc. I have searched through all the papers that came with the box, but so far no luck.
    Anyone know where to track this down?

    Yes, 24 digits for Acrobat on mine.
    I have a sixth sticker on the box it has an eight digit number on it followed by the text: DVS/A.STAM.5.0.WIN,GEN,WWE,ACT. I think this is only the product code for the CS5 Master Collection for Windows.
    The five serial numbers in the same order as above are 24, 34, 34, 24 and 24 digits.

  • Error installing Acrobat.pro (Invalid serial number??)

    I have a DVD set Adobe creative Suite 5 design standard which consist with 2 DVD for Design Standard and one (1) DVD for Adobe Acrobat 9 PRO (all Windows version)
    I was try to install all DVD's on my win8.1 machine, but I coudn't install Acrobat 9 PRO.
    When I was write down serial number which I found on Adobe Certifikate printed from "Obtain License Certificates" site
    (https://licensing2.adobe.com/sap%28bD1lbiZjPTAwMw==%29/bc/bsp/sap/zavlreports/certificate. htm)
    Sistem give me an error "Invalid serial number" as you can see on the picture, below.
    I was ask for the solution MEDIJA d.o.o. from which I was buy this set, but they haven't give me a solution.
    Can someone please help me? (please don't ask me if I was write down serial number correctly, Answer is YES - few times! :-) )
    Thank you in advance.
    Ivan Kolenko
    *** Post edited by Admin ****

    Hi ivank25654647,
    I have checked the serial number you have provided and it looks like a Volume Serial number to me. There are mainly two reasons why this error might pop up :
    1) You are using the installer for a Retail product and using the volume serial number as that combination do not work.
    2) You have a stand alone installer for Acrobat and not a suite installer.
    I would request you to kindly navigate back to the licensing website and go to Licenses>Downloads and search for the download link for the Creative Suite 5 and then download Acrobat again. This should resolve the concern that you have.
    Cheers,
    Kartikay Sharma

  • Retrieving Acrobat Pro 9 Serial Number before installing Windows 7

    Hi everyone,
    I need to format the hard drive to install Windows 7 on a computer running Windows XP x64 and the user is not able to find it nor to tell me if it is a boxed version or a downloaded version possibly bought from the University Campus bookstore.
    Is the following procedure reliable or not (Could an Adobe Support Consultant confirm) :
    1. Open the registry editor
    2. If 32 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
       If 64 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
    3. Write down the number
    4. The only way to do this convertion you have to install same version of adobe on the computer with a valid serial number. Do no activate it
    5. After that go to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
    6. Replace with the number you get from step 3
    7. Open Adobe Acrobat
    8. Help > Activation > By Phone
    10. The software will now show your own retail serial from your old installation

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Acrobat Pro ignoring Serial number in .MST

    Has anyone ever seen this = I created a .mst using the Adobe customization tool. When I run the acropro.msi with the TRANSFORMS=ACROPRO.MST it ignores my serial number. I get the company name and organization name but the serial number is  blank. The installations are failing as soon as I click next with a blank serial number.

    Hello RhondaLay
    Pleae try this command line option, and see it works for you. -
    msiexec.exe /qn /i "<full path to the .msi file>.msi" ISX_SERIALNUMBER=
    "<your valid Acrobat serial number>"
    For more details, please refer http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html
    ~Deepak

  • Upgrade installer not accepting old (Acrobat Pro X) serial number

    So I'm stuck.  I'm waiting for a chat to begin with Adobe tech support.

    Nevermind.  The installer was asking for the new SN.

  • I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

    I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

    Not one of my technicians. We are just fellow users of the product.
    But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
    - what version of Mac or Windows
    - what version of Acrobat Pro
    - what exactly happens when you try to open Acrobat Pro (error messages in full please)
    - whether it ever worked and what changed?

Maybe you are looking for

  • Urgent help - Updateable column in SQL Report

    Hi, I have a SQL report. The collection is being used to manipulate values. I have a updatable text item QTY. When someone enter the value of 'QTY' and press the link 'Add to order', it should store value of QTY to the collection and display same in

  • PI to MDM Connection Problem.

    Hi Experts; I have a connection Problem. I Sent data from r3 to PI System.PI System Convert Idoc to xml and sent to mdm server but PI cannot connect to mdm server. I Controled my connection information ip and mdm repository name is true . but I dont

  • How to get net price of a given material(Just like in VA01)

    Hello Experts, How do I get the net price of a given material? Just like when entering a material in VA01(sales order creation). Hope you can help me guys. Thank you and take care!

  • How can I get rid of green pixelation on a re-exported video?

    I recently finished a film that ended on the 18-minute mark. When the film was done, I deleted everything except the finished video file to save space. I had to use this finished video file to cut a 15-minute version of the film for a festival next w

  • Why send me a coupon i cannot use??????

    I received an email with a coupon for $20 off of 12 or 24 month xbox live card valid until 2-1-14. I went to purchase one this morning and was told I could not use the coupon because the cards are on sale for $39.99. Even though the coupon states "ma