Acrobat pro won't quit

my iMac fails to shut down, hangs on acrobat's failure to quit. how do i fix?  i have uninstalled in the past but then creative suite does not recognize that it is gone - therefor won't let me install a new copy. can't remember how i reset the CS updater.
thanks
Jason

Let me see if I have this correct.  Acrobat is running correctly but it's failing to quit?
Have you checked Activity Monitor before shutting down?  If you are not familiar with Activity Monitor read this Apple document:  OS X Mavericks: About Activity Monitor
If the Acrobat process is still on you can try to to quit or force quit it with Activity Monitor.

Similar Messages

  • Acrobat Pro won't update from 10.1.6 to 10.1.7, any tips, on Mac-

    Acrobat Pro won't update from 10.1.6 to 10.1.7, any tips, on Mac…?

    One of two things:
    1.  Go to the Terminal App and type the word "sudo" and hit the Enter/Return key.  If it comes back with a permissions error then seek from Apple to correct it.
    2.  If there is no permissions error in the Terminal app then go to the installation log at "/var/log/install.log" or "/private/var/log/install.log".  Open it up and see if you find an error about failing to write to the file:
    ./postinstall: Error in converting the plist /Library/Preferences/com.adobe.PDFAdminSettings.plist to xml1 format
    If you get the error above then delete the file at the location and try updating again

  • Acrobat Pro won't open, how do I restore it?

    My Acrobat Pro won't open, how do I restore it?

    Yes, updates run each time I reinstall Bill.
    On one forum, it was suggested to download Adobe cleaner.  I ran it every time before reinstalling.  Adobe XI Pro works after that, but is so unstable.  Cant figure out what triggers it to stop launching. 

  • Acrobat Pro Won't launch.  Software agreement endless loop

    I am trying to get acrobat x pro working on my computer.  It is installed as part of the Creative suties 6 design standard package.  When I go to launch it all i get is an endless look of the Adobe Software LIcnese agreement.  I click accept and it happens again.   I am running it on windows 7 64bit
    I have tried reinstalling
    I have tried using the trick of deactivating another program, then resigning in.
    I even have tired the adobe cleaner tool.nks
    Any thoughts?
    Machines  specs
    Windows 7 64bit
    Core i5
    8 gigs of Ram
    128 gig ssd
    Thanks!
    Dan

    https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=46 71
    [email protected]
    发件人: penton
    发送时间: 2014-11-22 10:22
    收件人: wang jun
    主题:  Acrobat Pro Won't launch.  Software agreement endless loop
    Acrobat Pro Won't launch.  Software agreement endless loop
    created by penton in Downloading, Installing, Setting Up - View the full discussion
    I am trying to get acrobat x pro working on my computer.  It is installed as part of the Creative suties 6 design standard package.  When I go to launch it all i get is an endless look of the Adobe Software LIcnese agreement.  I click accept and it happens again.   I am running it on windows 7 64bit
    I have tried reinstalling
    I have tried using the trick of deactivating another program, then resigning in.
    I even have tired the adobe cleaner tool.nks
    Any thoughts?
    Machines  specs
    Windows 7 64bit
    Core i5
    8 gigs of Ram
    128 gig ssd
    Thanks!
    Dan
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6952827#6952827 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6952827#6952827
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Acrobat pro won't launch even after trying deactivate

    Having problems with CS6 running on 10.8.5
    Acrobat Pro won't launch even after trying the"deactivate" solution
    Also, indesign have has a few glitches...can only save file once...no resave or save as
    Please help, I need all aspects of CS6 for my work
    Thanks

    Hi Jtiger74,
    Please update all of your CS6 applications via the Adobe Application Manager. The updates contain a patch to prevent this issue from happening again.
    Refer the KB : CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Regards,
    Rave

  • I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

    I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

    Did you install it in the administrator account with anti-virus disabled?

  • Adobe Acrobat Pro won't edit document created by Illustrator 2 and saved as PDF

    I've tried multiple things, but can't get Acrobat Pro to edit text within a PDF file which was created by Illustrator cs2 "Accumulated text within the attempted selection area is rotated other than horizontal or vertical.  Touchup cannot create a text selection area.".   I've searched google, read help....
    Fix was to download NitroPDF.   It quickly and easily edited the text.   So why won't Adobe do it...

    The same thing happens with pdf files that are not zip files even if saved from Acrobat Pro on my computer.

  • Application Manger Software License Agreement for Acrobat Pro won't let me choose "Accept."

    Just purchased the 12 month subscription to Creative Cloud and got most all programs I wanted installed, including Acrobat Pro. However, when attempting to open a PDF file an Application Manager window pops up with "CS6 Creative Cloud Membership" in the title and "Adobe Software License Agreement" in the header.
    There is no other text in said window besides the options "Quit" and "Accept" in the lower right corner; below the Adobe logo in the upper left corner there is a drop menu triangle that opens an empty drop box.
    The system we are using is a refurbished iMac 27" running OS x 10.6.8 Snow Leopard. Please advise; this is very frustrating.

    Fix described here: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html (see Blank EULA screen)
    "Blank EULA screen. Problem: Mac OS only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite, and you tried installing Acrobat XI from a different source.
    Workaround: Launch any other product which is part of the CCM or Creative suite. Then, deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again. If a CS application, launch it and reactivate it. [3338419]"

  • Acrobat Pro won't load since I reinstalled Photoshop

    Had to reinstall Photoshop CS5 today. Acrobat Pro 9 now won't load. Says Suite Product Activation Needed. It asked that I start another component of the suite. I had Photoshop open and it would not load. Any suggestions are welcome. See attched alert image.

    I hope this gets through, since I am now not able to even log in to my adobe account (even though I've been an Adobe customer for over 20 years). My user ID and password stopped working at 4:00 today. Was on the phone with adobe for hours, and they are not able to even get me access to my account or products that I bought from them.
    Yes Adobe CS5. Tried restarting. Thanks, but didn't work. Adobe said I need to do a complete reinstall of CS5 to get Acrobat to work. I asked "Then why do you give the option of reinstalling apps individually?" No answer. That's when we discovered that I could no longer even access my account or download my purchased products. They said they are "elevating the matter" and I will here from someone in 24-48 hours. So apparently "elevating" means "We are hanging up now. Talk to you in a few days." Try explaining that to my clients.

  • Acrobat Pro won't export PDF to TIFF

    My Acrobat X Pro won't export an engineering drawing PDF to a 1200 dpi TIFF. It says this image is too wide, and recommends I crop the image or lower the resolution. I do not wish to do either.  Why does acrobat care how wide my image is? I need it at 1200, and I need it whole and intact.  How do I get my TIFF image?

    Use Photoshop. This is enormously outside the design and intention of Acrobat.

  • Premiere Pro won't Quit or Close a Project (Mac)

    Hello,
    This only affects a specific user account. Premiere Pro CS6 won't quit or close a project--nothing happens. Haven't been able to figure out what the cause is. I've tried blowing away the user's preferences.
    What other local user files does Premiere screw with that could cause this behavior?
    Cheers,
    Casey

    one more thing, this could be helpful if anyone else is running the same problem.
    I found that if you save the encoder queue and close the encoder, then you can close the premiere project without crashing premiere.
    but also found that AE does exactly the same, if you are editing a AE link comp you will need to close and quit after effects before changing premiere project

  • When i want to open acrobat pro it unexpectedly quits and the application manager opens, but when i click "agree" nothing happens

    I installed yosemite several days ago. Now i want to instal Acrobat Pro from the cloud but i have some problems.
    1) I have to try the installation severaltimes before it succeeds.
    2) when it finally succeeds and I open Acrobat pro, it quits unexpectatly and I receive a screen from the application manager to "agree". Thant screen is empty and when I click on the button "agree" nothing happens.
    Please help....

    Hello M159,
    Please follow the steps given in below article:
    Blank EULA screen appears on Acrobat XI launch
    Regards,
    Anoop

  • Acrobat Pro Won't Open PDF Files

    I get this message when trying to click open pdf files in a directory.  These files will open from Acrobat open file menu. Message - The document “SpecSheet_Zip.pdf” could not be opened. Acrobat cannot open files in the “Adobe PDF document” format.  I'm using Mac OS 10.6 and acrobat pro 8.2.5.  Any ideas how to fix would be appreciated.

    The same thing happens with pdf files that are not zip files even if saved from Acrobat Pro on my computer.

  • Acrobat Pro won't open a PDF file.

    I know this isn't a Mac question but I've been to Adobe and they are no help. I have PDF files that were created by Acrobat Pro that will not open when I click on the file icon yet, if I open the Acrobat program it will open the file. This is annoying. Has any one experienced this and is there a solution?

    Thanks, your response helped. I knew Preview was the default for PDF files but I had changed that (using Get Info) but I failed to notice two important items. (1) The "Change All" button and (2) the "lock icon down in the lower right part of the window. Once I reselected Acrobat as the "opening" program, selected "Change All", AND unlocked the window so that changes would be incorporated, and OH, I even threw in a restart, everything works as expected. Picky, Picky, Picky.
    Thanks again.

  • Acrobat pro won't load on mac running Yosemite! Why?

    Why can't I get past the adobe installer page when trying to install Acrobat Pro on mac running Yosemite?

    Not really a feature request though. Probably why nobody has replied.

Maybe you are looking for

  • Failed to load webapp and Could not discover administration URL for server

    Not able to deploy application on SOA server. Hi All, I am not able to deploy my application to the SOA server as i am getting the below error..I am not using bam server at all and still it is saying "Could not discover administration URL for server

  • Start up front row in specific folder?

    Tried to search around the forum, but couldn't find anything. Is there any way to make front row in a certain folder? Like Videos / Television / CSI...

  • Problem with special characters on Safari

    Hi everyone, Once again, I am in desperate need of your help, as I am facing a very annoying issue on Safari (version 5.1)! Indeed, I cannot use special characters such as 'ê' on various websites, including Facebook or even this very page. I have a Q

  • Connect to dvd player

    is it possible to connect sbs560 model to my dvd player? thanks.

  • Out of Memory,CS5

    I have been working on a complex project for months now. In one 'module' I have multiple animations, and I am using large sub animations that scale. Now in one module, I cannot even publish the file - I am getting 'out of memory' messages, even thoug