Acrobat Pro x(10.1.1) scanning dosenot work with windows 7

Question

Hi,
I am trying Adobe Acrobat Pro X 10.1.1 and trying to scan some documents using my Aficio 3228c MFC using TWAIN 3245 drivers it crashes Acrobat Pro ever time upon selecting Scanner.
I am running it on windows 7.
is there any solution to this.
Awating your reply.
Thanks,
om

Answer 1

Hi
1. yes, there is another folder like
\twain_32\Ricoh_V3\NeoJC2E\ ( application folders & files of the scanner)
2. Well, in the event viewer i get following message
Log Name: 
Application
Source:   
Application Error
Date:     
28/10/2011 12:26:04
Event ID: 
1000
Task Category: (100)
Level:    
Error
Keywords: 
Classic
User:     
N/A
Computer: 
Om-PC.alkafinsrvr.local
Description:
Faulting application name: Acrobat.exe, version: 10.0.0.396, time stamp: 0x4cc5ebc0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x044e273c
Faulting process id: 0x1a20
Faulting application start time: 0x01cc95645b68c503
Faulting application path: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 9ec98045-0157-11e1-8bcd-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-28T11:26:04.000000000Z" />
<EventRecordID>20477</EventRecordID>
<Channel>Application</Channel>
<Computer>Om-PC.alkafinsrvr.local</Computer>
<Security />
  </System>
  <EventData>
<Data>Acrobat.exe</Data>
<Data>10.0.0.396</Data>
<Data>4cc5ebc0</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>044e273c</Data>
<Data>1a20</Data>
<Data>01cc95645b68c503</Data>
<Data>C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe</Data>
<Data>unknown</Data>
<Data>9ec98045-0157-11e1-8bcd-005056c00008</Data>
  </EventData>
</Event>
I hope this helps...