Acrobat Pro X 10.1.6 crashing regularly.
Acrobat Pro X 10.1.6 is crashing regularly. We have CS5.5 on one machine and CS6 (cloud) on the other; both are crashing Acrobat. Sometimes it's a general 'encountered an issue . . ' failure, sometimes a DEP. I see a number of Acrobat X crashing issues, most are related to CS6.
Hi Brian,
Please refer this link,
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Install the Acrofix patch and check if that works for you.
Regards,
Yuvraj.
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Everytime I open a Pdf file using Acrobat pro 9 ( part CS4 )it crashes
Hello All,
Did someone was able to find a solution?
Here's the crash report
Process: AdobeAcrobat [2129]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.3.4 (9.3.4)
Code Type: X86 (Native)
Parent Process: launchd [1998]
Date/Time: 2010-09-07 17:00:15.935 +0200
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 86 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 23 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 72162839-68F7-4328-8C12-3297B9152570
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x96c08ef6 __kill + 10
1 libSystem.B.dylib 0x96c08ee8 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x96c9b62d raise + 26
3 libSystem.B.dylib 0x96cb16e4 abort + 93
4 libstdc++.6.dylib 0x98e49fda _gnu_cxx::__verbose_terminatehandler() + 433
5 libstdc++.6.dylib 0x98e4817a _cxxabiv1::_terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x98e481ba _cxxabiv1::_unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x98e482b8 _gxx_exception_cleanup(_Unwind_ReasonCode, UnwindException*) + 0
8 com.adobe.Acrobat.framework 0x808f5037 AcroSecurityBailOutImpl + 8583543
9 com.adobe.Acrobat.framework 0x808b7b62 AcroSecurityBailOutImpl + 8332450
10 com.adobe.Acrobat.framework 0x808b6dc1 AcroSecurityBailOutImpl + 8328961
11 com.adobe.Acrobat.framework 0x808b83ac AcroSecurityBailOutImpl + 8334572
12 com.adobe.Acrobat.framework 0x80c9ed1f 0x7fe0c000 + 15281439
13 com.adobe.Acrobat.framework 0x80c9eeca 0x7fe0c000 + 15281866
14 com.adobe.Acrobat.framework 0x80841790 AcroSecurityBailOutImpl + 7848144
15 com.adobe.Acrobat.framework 0x806d513e AcroSecurityBailOutImpl + 6355582
16 com.adobe.Acrobat.framework 0x806d5329 AcroSecurityBailOutImpl + 6356073
17 com.adobe.Acrobat.framework 0x7ff5aff7 RunAcrobat + 1364349
18 com.adobe.Acrobat.framework 0x7ff5ad2c RunAcrobat + 1363634
19 com.apple.CoreFoundation 0x98bec70b __CFRunLoopRun + 8059
20 com.apple.CoreFoundation 0x98bea094 CFRunLoopRunSpecific + 452
21 com.apple.CoreFoundation 0x98be9ec1 CFRunLoopRunInMode + 97
22 com.apple.HIToolbox 0x97f0df9c RunCurrentEventLoopInMode + 392
23 com.apple.HIToolbox 0x97f0dd51 ReceiveNextEventCommon + 354
24 com.apple.HIToolbox 0x97f0dbd6 BlockUntilNextEventMatchingListInMode + 81
25 com.apple.AppKit 0x95b49a89 _DPSNextEvent + 847
26 com.apple.AppKit 0x95b492ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
27 com.apple.AppKit 0x95b0b55b -[NSApplication run] + 821
28 com.adobe.Acrobat.framework 0x7fe0ea8c RunAcrobat + 3090
29 com.adobe.Acrobat.framework 0x7fe0dfb8 RunAcrobat + 318
30 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
31 com.adobe.Acrobat.Pro 0x0000264a start + 258
32 com.adobe.Acrobat.Pro 0x00002571 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x96bce942 kevent + 10
1 libSystem.B.dylib 0x96bcf05c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x96bce519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x96bce2be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x96bcdd41 pthreadwqthread + 390
5 libSystem.B.dylib 0x96bcdb86 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x96bd6066 _semwaitsignal + 10
1 libSystem.B.dylib 0x96bd5d22 pthread_condwait + 1191
2 libSystem.B.dylib 0x96bd79b8 pthreadcondwait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x945b4a3a TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x945a038d TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x9459bd67 MPWaitOnQueue + 250
6 AdobeACE 0x7fb72919 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb7288d TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x9457fdee PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96bd581d pthreadstart + 345
10 libSystem.B.dylib 0x96bd56a2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x96ba8142 semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x96bd5cbc pthread_condwait + 1089
2 libSystem.B.dylib 0x96c1e203 pthreadcondwait + 48
3 AdobeAGM 0x7e4b2bc8 pthreadcondition_base::Wait(pthread_scoped_lockbase&) + 26
4 AdobeAGM 0x7e4b2b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a4b90 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a5e1b boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b29e1 thread_proxy + 45
8 libSystem.B.dylib 0x96bd581d pthreadstart + 345
9 libSystem.B.dylib 0x96bd56a2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x96ba815a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x96bd5ca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x96c04848 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x9085da80 -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x908167f1 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x908166d4 -[NSConditionLock lockWhenCondition:] + 69
6 ...adobe.acrobat.amtlibwrapper 0x178b42d1 AVAMTForegroundUpdateCheckEnabled + 116699
7 ...adobe.acrobat.amtlibwrapper 0x178a9341 AVAMTForegroundUpdateCheckEnabled + 71755
8 ...adobe.acrobat.amtlibwrapper 0x178b2d60 AVAMTForegroundUpdateCheckEnabled + 111210
9 com.apple.Foundation 0x908218d4 -[NSThread main] + 45
10 com.apple.Foundation 0x90821884 _NSThread__main_ + 1499
11 libSystem.B.dylib 0x96bd581d pthreadstart + 345
12 libSystem.B.dylib 0x96bd56a2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96cb1693 ecx: 0xbfffe11c edx: 0x96c08ef6
edi: 0xa07e4b30 esi: 0x80d12ca8 ebp: 0xbfffe138 esp: 0xbfffe11c
ss: 0x0000001f efl: 0x00000282 eip: 0x96c08ef6 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x96c9b613
Binary Images:
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0x998fa000 - 0x9991eff7 libJPEG.dylib ??? (???) <5CE96981-6B2A-D15B-4A17-E7BD329095B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.29f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500630AS Q, 465.76 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa400000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfa430000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa420000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000As you discovered, Adobe Acrobat/Pro/Reader v.9 will crash for all managed user accounts that store their home folders on the server because it has "difficulty" reading and writing to a folder across a network, which is why it crashes shortly after it launches.
HOWEVER, there is hope. All you need to do is tell Adobe to write all of its files to the local drive rather than the home folder on the sharepoint, as follows:
While logged into your network-user account:
1. Go to the "Shared" folder on the local drive. (Local HD > Users > Shared)
2. Create a new folder named "9.0_x86" if you have an Intel or "9.0_ppc" if you have a PPC (without the quotes for either case). You will have to authenticate as an Administrator.
3. Go to the Acrobat folder within the user's Application Support and delete the folder in it.
(Home > Library > Application Support > Adobe > Acrobat > 9.0_x86 or 9.0_ppc)
4. Open/launch the Terminal application found within the Utilities folder on you Mac.
(Applications > Utilities > Terminal.app)
5. In Terminal, enter the 1st command for Intel or the 2nd for PPC:
ln -s /Users/Shared/9.0_x86 ~/Library/Application \Support/Adobe/Acrobat/9.0_x86
OR
ln -s /Users/Shared/9.0_ppc ~/Library/Application \Support/Adobe/Acrobat/9.0_ppc
Adobe Acrobat 9 should now work properly. You may get the "quit unexpectedly" error message the first time you quit the application, but should only happen the one time.
On a side note, the print spool is slow when printing very large multi-paged PDFs.
This is a fix I found in 2009 by Dennis, can't remember where though.
Message was edited by: Gabriel Prime -
Acrobat Pro 10.1.1.33 crashes on Windows 7 with latest updates
Today I updated Acrobat X Pro to the latest version, and Windows 7 32 bit too. When I select the menu option Preferences in Acrobat, Acrobat crashes. Before there was an error message displayed via a dialog window, but now there no message. The Acrobat window simply disappears. As I recall, the error message was related to Visuall C++ and it said something about a virtual function.
This is from the event log:
Faulting application name: Acrobat.exe, version: 10.1.1.33, time stamp: 0x4e64e9d5
Faulting module name: Multimedia.api, version: 10.1.1.33, time stamp: 0x4e64f881
Exception code: 0x40000015
Fault offset: 0x0005c678
Faulting process id: 0x850
Faulting application start time: 0x01cc728e366397b1
Faulting application path: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia.api
Sorry I cannot provide more details as I don't know much about error reporting under Windows. I'm running Windows 7 as a guest in VirtualBox 4.12.I too saw this behavior but can not reproduce it. I just installed Acrobat X last week and it has given me intermittent trouble since then. Immediately after installing, it required a system reboot and it changed my screen resolution from the native 1920x1200 to 1280x800. The following day, the laptop's screen went on an acid trip, then had a whiteout, something that has never happened in its 4.5 years. It worked perfectly on reboot and that has not happened again. Then a mac user sent me a gigantic pdf (18mb for 6 pages), with one missing page as an addendum. In trying to insert the missing page, Acrobat locked up my system multiple times, giving out of memory error messages (it has 4mb physical RAM, can use 3.25mb). I finally got Acrobat to work when it came out of being locked up and it changed the screen resolution to 1280x800 again. Needless to say, I did my business in the lower resolution and saved, then closed Acrobat. After rebooting and changing the resolution back, I opened the new file with no other programs open and reduced the file size so that it is now under 2.5mb. Acrobat still balked at opening the smaller file until I started opening programs one by one with Task Manager and Resource Monitor running. I finally got Acrobat to work with all of my regular programs running and it now seems to be working OK. Today I scanned a 9 page document with no problems and with Word and Outlook running, along with some other stuff.
I'm thinking that the video problem may be related to the video driver, but it's an older laptop and there's no Win7 driver for it, so I'm running a Vista (gasp!) driver. I used one other program that caused so many video problems on this system (shame on you, Media Center) that I had to quit using it. Does anyone know of any settings that I can tweak to make my life easier? And yes I know that I need to start looking for a new computer, but this one has treated me well and I just dropped a whole bunch of my cash on Acrobat X, so I'm not going to be in the market for a few months. In the meantime, I need Acrobat to work. Any suggestions would be welcome. Thanks in advance. -
Acrobat Pro 11.0.07 is crashing on Windows 8.1
I've only seen a couple memos on this crash issue, is Adobe or MS working on this? Both my Acrobat Pro and Windows 8.1 are fully updated.
Acrobat is crashing have not found a work around or any memo reply on the site. Always on save as or any save with a file modification. Version of Office? If 2013 you may have to revert to 2010 seems Acrobat and the pdfMaker in Office 2013 are like mixing oil and water they don' work together. I don’t want to mix oil and water but sure as hell would like to be able to work?Hi GIS-USNEF,
Acrobat 11.0.07 is perfectly compatible with Office 2013
When does the application crash?
Was it working fine before?
Is the issue specific to some pdf files?
Do you get any error when Acrobat crashes?
Try using a different Admin account and check the performance.
We might also want to have a look at the crash log and procmon logs for detailed analysis.
Regards,
Rave -
Since I've installed OS 10.8 Mountain Lion, I have had consistant issues with printing. It often occurs in Adobe Acrobat Pro, when either trying to print to a network printer or via a USB interface. Crash either occurs upon the Print commmand, and sometimes will even occur when pulling up the Print dialog. I've run into the same issue when trying to print from Excel and even Adobe InDesign.
Please help! It is quite frustrating not being able to print and having the software immediately crash on you. It is really interuppting my workflow.
Drivers are up to date. And I have not had issues printing from Adobe Illustrator.
Thanks!Process:
Acrobat [3309]
Path:
/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
8.0.0 (8.0.0)
Code Type:
X86 (Native)
Parent Process: launchd [281]
User ID:
501
Date/Time:
2012-08-24 09:19:08.048 -0400
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Sleep/Wake UUID: C60EF6C2-AABD-41CD-A538-CDBCB2706319
Interval Since Last Report:
316628 sec
Crashes Since Last Report:
9
Per-App Interval Since Last Report: 375559 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID:
BCA2579F-F3F1-4E78-A944-09B2182A41F8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(executeNSMenuItem:) from sender NSMenuItem 0x4a30c0
Dyld Error Message:
Symbol not found: _PMTemplateGetSInt32DefaultValue
Referenced from: /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
Expected in: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fe190b5 dyld_fatal_error + 1
1 dyld
0x8fe1bf36 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 72
2 dyld
0x8fe2cdbe stub_binding_helper_interface2 + 20
3 com.zeno.print.2600series.pde.Color
0x02602047 PDEInitialize + 629
4 com.apple.print.framework.Print.Private
0x0a70351c 0xa6ec000 + 95516
5 com.apple.print.framework.Print.Private
0x0a6f42a6 0xa6ec000 + 33446
6 com.apple.print.framework.Print.Private
0x0a6f4982 0xa6ec000 + 35202
7 com.apple.print.framework.Print.Private
0x0a6f4feb 0xa6ec000 + 36843
8 com.apple.print.framework.Print.Private
0x0a6f2f06 0xa6ec000 + 28422
9 com.apple.print.framework.Print.Private
0x0a6f14a2 0xa6ec000 + 21666
10 com.apple.print.framework.Print.Private
0x0a6ef46d 0xa6ec000 + 13421
11 com.apple.print.framework.Print.Private
0x0a7084ae 0xa6ec000 + 115886
12 com.apple.print.framework.Print.Private
0x0a707da0 0xa6ec000 + 114080
13 com.apple.AppKit
0x957dbf76 -[NSWindowController _windowDidLoad] + 499
14 com.apple.AppKit
0x957aae2a -[NSWindowController window] + 121
15 com.apple.print.framework.Print.Private
0x0a70fecc 0xa6ec000 + 147148
16 com.apple.print.framework.Print.Private
0x0a6fd3af PMPrivatePrintDialog + 294
17 com.apple.print.framework.Print
0x952eaa88 PJCPrintDialog + 148
18 com.apple.print.framework.Print
0x952eb213 sessionPrintDialog(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 410
19 com.apple.print.framework.Print
0x952eb074 PMSessionPrintDialog + 38
20 com.adobe.Acrobat.framework
0x841d37f7 CopiesPagesPDE_Open + 67499
21 com.adobe.Acrobat.framework
0x841bc1c1 CopiesPagesPDE_Initialize + 22495
22 com.adobe.Acrobat.framework
0x841bca7b CopiesPagesPDE_Initialize + 24729
23 com.adobe.Acrobat.framework
0x841bcb4a CopiesPagesPDE_Initialize + 24936
24 com.adobe.Acrobat.framework
0x8443fb95 CopiesPagesPDE_Open + 2607945
25 com.adobe.Acrobat.framework
0x8420723a CopiesPagesPDE_Open + 279022
26 com.adobe.Acrobat.framework
0x84398497 CopiesPagesPDE_Open + 1922123
27 com.adobe.Acrobat.framework
0x8439859d CopiesPagesPDE_Open + 1922385
28 com.adobe.Acrobat.framework
0x8418d64a RunAcrobat + 2092300
29 libobjc.A.dylib
0x9815e5d3 -[NSObject performSelector:withObject:] + 70
30 com.apple.AppKit
0x957759a2 -[NSApplication sendAction:to:from:] + 436
31 com.apple.AppKit
0x958b212c -[NSMenuItem _corePerformAction] + 529
32 com.apple.AppKit
0x958b1dbb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
33 com.apple.AppKit
0x958b1444 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
34 com.apple.AppKit
0x9559256a -[NSMenu performActionForItemAtIndex:] + 65
35 com.apple.AppKit
0x9559251f -[NSMenu _internalPerformActionForItemAtIndex:] + 45
36 com.apple.AppKit
0x955924ea -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
37 com.apple.AppKit
0x95592369 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
38 com.apple.AppKit
0x958aa4be NSSLMMenuEventHandler + 454
39 com.apple.HIToolbox
0x944640cb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
40 com.apple.HIToolbox
0x942ebcd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
41 com.apple.HIToolbox
0x942eb0c0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
42 com.apple.HIToolbox
0x942fef8d SendEventToEventTarget + 88
43 com.apple.HIToolbox
0x94463f7a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
44 com.apple.HIToolbox
0x942db2c4 SendMenuCommandWithContextAndModifiers + 70
45 com.apple.HIToolbox
0x942db271 SendMenuItemSelectedEvent + 268
46 com.apple.HIToolbox
0x942db0f6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
47 com.apple.HIToolbox
0x944b039e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
48 com.apple.HIToolbox
0x942bba62 _HandleMenuSelection2 + 633
49 com.apple.HIToolbox
0x942bb7df _HandleMenuSelection + 53
50 com.apple.AppKit
0x95763277 _NSHandleCarbonMenuEvent + 309
51 com.apple.AppKit
0x9568a0ff _DPSNextEvent + 2425
52 com.apple.AppKit
0x9568928c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
53 com.apple.AppKit
0x9567f6dc -[NSApplication run] + 855
54 com.adobe.Acrobat.framework
0x83f8f44a RunAcrobat + 2828
55 com.adobe.Acrobat.framework
0x83f8ea6e RunAcrobat + 304
56 com.adobe.Acrobat.Pro
0x00002e8b start + 2455
57 com.adobe.Acrobat.Pro
0x00002602 start + 270
58 com.adobe.Acrobat.Pro
0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9001e9ae kevent + 10
1 libdispatch.dylib
0x97549cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x975497fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x9001b826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x901e581c MPWaitOnSemaphore + 106
2 AdobeACE
0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE
0x8fc39a51 ACEInitialize + 4667
4 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x9001b8e6 mach_wait_until + 10
1 libsystem_c.dylib
0x908efc28 nanosleep + 375
2 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b405f ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b7909 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b4149 ScObjects::Thread::go(void*) + 167
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x9001b7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x9001acb0 mach_msg + 68
2 com.apple.CoreFoundation
0x915c7cc9 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation
0x915cd6af __CFRunLoopRun + 1247
4 com.apple.CoreFoundation
0x915ccd6a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation
0x915ccbdb CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.Comments
0x8c66e6cb AcroPluginMain + 1083631
7 com.adobe.AcrobatPlugin.Comments
0x8c66f29b AcroPluginMain + 1086655
8 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x9085e557 _pthread_start + 344
10 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8fe259c4 ebx: 0x02601de0 ecx: 0x00000000 edx: 0x000000d4
edi: 0x8fe19f71 esi: 0x8fe4c07c ebp: 0xbfffd288 esp: 0xbfffd26c
ss: 0x00000023 efl: 0x00000246 eip: 0x8fe190b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8fe443ac
Logical CPU: 1
Binary Images:
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0x7b000 -
0x7bffd +cl_kernels (???) <78111423-C1CE-450E-BC0F-476835D5067C> cl_kernels
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0x90ff2 libcldcpuengine.dylib (2.1.16) <61717F57-9AAC-31B4-8894-27A1BF7987B9> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
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Acrobat pro 8 - blank screen and crashing!
OK all of a sudden, pdf's that I could view before come up with a blank page.
Plus I am getting a heap of Acrobat crashes.
Can't think of anything new that has been done on the Mac that might cause this.
Re-installed Acrobat Pro but still no joy.
Help please.Had the same issue, removing all user prefs, plists and cache files fixed it for me.
There are a lot of them in different places, I had 2 goes.
The test here is if Acrobat works correctly in a new user account, if it does then have another go.
http://forums.adobe.com/message/2552253#2552253 -
Adobe Acrobat pro ver 10.1.3 Crashes on open or use
After the update to Acrobat 10.1.3, now Acrobat crashes as soon as I hit any tab drop down. It works converting if I convert to PDF a website page or use it during a program to convert to the the printer driver to PDF. But once that opens and I click File-Save, it closes and shuts down! I think this update was a bad version? Anyone have a solution. I tried to repair. No change. I tried to reinstall from disk and it won't as the disc is an earlier version. (Running Win 7 64 bit and with the latest updates)
Windows:
1: Update the product, repair the product from the control panel.
2: Move the cache.db file from the location C>Program files or Program files(x86)>Common files>Adobe>Adobe PCD>Cache and mvoe the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4: If the isue still persists then you need to check for the error message in the event viewer ie Start> and type Eventviewer and check the error message under Windows Logs>Applcition>erro which indicated Acrobat.
5: Rename the OOBE folder from the location C>Program files or Program files(x86)>Common files>Adobe>OOBE to OOBE.old and download and install the Adobe applciation manager from the Adobe website and it will work.
Macintosh:
1: Update the product to the latest version.
2: Move the cache.db file from the location Macintosh HD>Library>Applciation support>Adobe >Adobe PCD>Cache and move the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4:Rename the OOBE folder from the location Macintosh HD>Library>Applciation support>Adobe >OOBE and rename it to OOBE.old download and install the Adobe applciation manager from the Adobe website and it will work.
Post on this if you are still facing the same issue.
(Apple made the user library folder hidden by default with the 10.7 release you can access the hidden or the root library by navigating Finder, choose Go > Go To Folder
In the Go To Folder dialog, type ~/Library and click Go. -
Acrobat Pro 11.0.10 keeps crashing on Yosemite 10.10.1
This just started since updating to 11.0.10, and occurs during "ordinary" use. I'm including the crash log.
Here is the log:
http://luros.org/wp-content/uploads/2015/01/AdobeAcrobat_2015-01-13-093813_JL-Retina.txt
http://luros.org/wp-content/uploads/2015/01/AdobeAcrobat_2015-01-13-093813_JL-Retina.crash _.pdf -
Acrobat Pro 10.1.3 crashes about every other time I launch it
When I launch Acrobat Pro 10.1.3 it crashes about half the time, and then I have to relaunch it. Has anyone else had this problem? Any solutions?
Same problem here. Restarting Acrobat after crash doesn't work here. It crashes every time
ocess: AdobeAcrobat [4910]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 10.1.1 (10.1.1)
Code Type: X86 (Native)
Parent Process: launchd [185]
Date/Time: 2012-11-06 13:52:14.590 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 17007 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 40 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 3B096531-A2B8-45CB-A4D3-404EC4816C0E
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x0272ad1b CTInit + 105967
1 com.adobe.CoolType 0x0287f588 CTCleanup + 902698
2 com.adobe.CoolType 0x02720073 CTInit + 61767
3 com.adobe.CoolType 0x0286c72e CTCleanup + 825296
4 com.adobe.CoolType 0x0285449e CTCleanup + 726336
5 com.adobe.CoolType 0x027fe4e0 CTCleanup + 374146
6 com.adobe.CoolType 0x027fe33d CTCleanup + 373727
7 com.adobe.CoolType 0x02852272 CTCleanup + 717588
8 com.adobe.CoolType 0x0279ee34 CTInit + 581384
9 com.adobe.Acrobat.framework 0x003bda14 RunAcrobatInBrowser + 136189
10 com.adobe.Acrobat.framework 0x003bdaed RunAcrobatInBrowser + 136406
11 com.adobe.Acrobat.framework 0x00e713c8 AcroSecurityBailOutImpl + 11051704
12 com.adobe.Acrobat.framework 0x0002f877 RunAcrobat + 135164
13 com.adobe.Acrobat.framework 0x0002f631 RunAcrobat + 134582
14 com.adobe.Acrobat.framework 0x0001864e RunAcrobat + 40403
15 com.adobe.Acrobat.framework 0x000129ff RunAcrobat + 16772
16 com.adobe.Acrobat.framework 0x0001205b RunAcrobat + 14304
17 com.adobe.Acrobat.framework 0x000119f3 RunAcrobat + 12664
18 com.apple.Foundation 0x98f9cdb3 _nsnote_callback + 176
19 com.apple.CoreFoundation 0x99947763 __CFXNotificationPost + 947
20 com.apple.CoreFoundation 0x9994716a _CFXNotificationPostNotification + 186
21 com.apple.Foundation 0x98f91c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
22 com.apple.Foundation 0x98f9f05d -[NSNotificationCenter postNotificationName:object:] + 56
23 com.apple.AppKit 0x93420216 -[NSApplication _postDidFinishNotification] + 125
24 com.apple.AppKit 0x93420126 -[NSApplication _sendFinishLaunchingNotification] + 74
25 com.apple.AppKit 0x93577339 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 274
26 com.apple.AppKit 0x93576f59 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
27 com.apple.Foundation 0x98fd21f8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
28 com.apple.Foundation 0x98fd1fbc _NSAppleEventManagerGenericHandler + 228
29 com.apple.AE 0x92ec4f5c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
30 com.apple.AE 0x92ec4e5b dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
31 com.apple.AE 0x92ec4d65 aeProcessAppleEvent + 197
32 com.apple.HIToolbox 0x9a160197 AEProcessAppleEvent + 50
33 com.apple.AppKit 0x933f07d2 _DPSNextEvent + 1420
34 com.apple.AppKit 0x933efdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
35 com.apple.AppKit 0x933b21f3 -[NSApplication run] + 821
36 com.adobe.Acrobat.framework 0x0001033d RunAcrobat + 6850
37 com.adobe.Acrobat.framework 0x0000e9b7 RunAcrobat + 316
38 com.adobe.Acrobat.Pro 0x00001e92 main + 94
39 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9654f382 kevent + 10
1 libSystem.B.dylib 0x9654fa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9654ef59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9654ecfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9654e781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9654e5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9654e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9654e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9654e5c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9654e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9654e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9654e5c6 start_wqthread + 30
Thread 4:
Thread 5:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90db521e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90da0b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90d9c533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90d8054a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x96556259 _pthread_start + 345
10 libSystem.B.dylib 0x965560de thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x0207d79c AGMInitialize + 33770
4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572
5 AdobeAGM 0x0207d231 AGMInitialize + 32383
6 libSystem.B.dylib 0x96556259 _pthread_start + 345
7 libSystem.B.dylib 0x965560de thread_start + 34
Thread 21:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x0207d79c AGMInitialize + 33770
4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572
5 AdobeAGM 0x0207d231 AGMInitialize + 32383
6 libSystem.B.dylib 0x96556259 _pthread_start + 345
7 libSystem.B.dylib 0x965560de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x96556aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9655675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x965583f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x0207d79c AGMInitialize + 33770
4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572
5 AdobeAGM 0x0207d231 AGMInitialize + 32383
6 libSystem.B.dylib 0x96556259 _pthread_start + 345
7 libSystem.B.dylib 0x965560de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0272a3ef ecx: 0xa06f14c0 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffcad0 ebp: 0xbfffd0f8 esp: 0xbfffca50
ss: 0x00000023 efl: 0x00010246 eip: 0x0272ad1b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Binary Images:
0x1000 - 0x1fff +com.adobe.Acrobat.Pro 10.1.1 (10.1.1) <61906DC1-C159-80E3-9766-24C695ABC5D7> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6000 - 0x1ca6fff +com.adobe.Acrobat.framework 10.1.1 (10.1.1) <E9429303-C3CA-30F8-2B76-9A36F5018CCE> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1f2e000 - 0x204ffff +AdobeACE ??? (???) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x2072000 - 0x2637feb +AdobeAGM ??? (???) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x26ea000 - 0x2707ff7 +AdobeBIB ??? (???) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x270e000 - 0x2a32fe3 +com.adobe.CoolType AdobeCoolType 5.08.109.1 (5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2f40000 - 0x2f41ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x26282000 - 0x26294ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <3057675E-16A3-EC0C-A764-5CADB6C5ECD2> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x263dc000 - 0x263eafe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <1825F5DF-491F-FDD5-3ABB-3FAC1EDC4357> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x29815000 - 0x2981aff7 libFontStreams.A.dylib 545.0.0 (compatibility 64.0.0) <31610F71-4447-CC8F-2859-4B881BB48F9E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libFontStreams.A.dylib
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0x90003000 - 0x900cefef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x900cf000 - 0x9017cfe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x9022e000 - 0x902c0fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
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0x99a79000 - 0x99de4ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9a124000 - 0x9a448fef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x9a449000 - 0x9a484ffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x9a485000 - 0x9a492ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9a493000 - 0x9a494ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x9a495000 - 0x9a743fe7 com.apple.JavaScriptCore 6534.57 (6534.57.3) <5B18B308-DBB2-7133-DE56-494C2FA1848B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9a744000 - 0x9a764fe7 libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <8C2B5FA8-2469-21C7-D297-F95A0FFE5F19> /usr/lib/libresolv.9.dylib
0x9a7be000 - 0x9a87afff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x9a87b000 - 0x9a886ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9a8ba000 - 0x9a8baff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9a8bb000 - 0x9a8d3ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <49C72FD1-891C-23C4-40E7-63DE3368C306> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <B7E8B785-D05F-F89B-5E18-EF854555926C> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.4 GHz, 6 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: WDC WD1001FALS-41Y6A0, 931,51 GB
Serial ATA Device: WDC WD2500JS-55NCB1, 232,89 GB
USB Device: Hub, 0x05ac (Apple Inc.), 0x9130, 0xfa200000 / 2
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa230000 / 4
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa232000 / 5
USB Device: Apple Cinema Display, 0x05ac (Apple Inc.), 0x9222, 0xfa220000 / 3
USB Device: Hub, 0x05ac (Apple Inc.), 0x9130, 0xfd100000 / 2
USB Device: Apple Cinema Display, 0x05ac (Apple Inc.), 0x9222, 0xfd120000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000 / 4
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Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
Just today we've updated our test machine to Acrobat Pro 9.4.0 and while testing our plugin found that for some PDF file when we utilize AVDocSaveOptimized call - Acrobat just exits without any error warning. We've tried then to do the same manually while going via Acrobat menu and selecting Optimizer PDF option and got the same result - Acrobat just exit when we [ress Save button in Save as optimized dialog.
Is it possible to workaround at least in our C program and get some exception instead? Though that call is already inside DURING/HANDLER clause, so probably no ways for now.
We've filled bug report for Acrobat Pro 9.4.0 already today, but probably will receive some response from VL support team not before late Wednesday.
As I've said this situation happens only with one of our test PDF files, which we could normally open in Acrobat Pro.If I attach my debug tools to Acrobat Pro instance - then during that crash I get this de
bug information:
ModLoad: 1e330000 1e3d9000 C:\Program Files\Adobe\Acrobat 9.0\Acrobat\JP2KLib.dll
(a68.e94): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=000002a4 ebx=14f27790 ecx=1bdc7000 edx=00000000 esi=1e4ebd95 edi=14f27768
eip=1e337840 esp=0013f05c ebp=0013f104 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Acrobat 9.0\Acrobat\JP2KLib.dll -
JP2KLib!JP2KCodeStm::operator=+0x6650:
1e337840 3811 cmp byte ptr [ecx],dl ds:0023:1bdc7000=??
I.e. this is situation when I manually try to save PDF file via Acrobat Pro menu by selecting my optimizing profile.
As you could see - we have here Access violation exception and that means only one thing - some pointer (JP2KCodeStm ?) probably not correctly compared to be NULL or not.
Could you pass this information to your engineer to consider? -
Acrobat Pro Crash with Flash Import
Every time I try to import a Flash file with the Flash tool in Acrobat Pro v9.2.0 it crashes out. i thought it might have been a file size issue but it happens regardless of the size of the file I am trying to import.
I'm running 10.6.1 on a MacBook Pro which is a year old.BSOD's are never good. They point to a problem much bigger and deeper than any software issues.
When XP came out eleven years ago, people were astonished at how much processor it took to handle the GUI vs Windows 98. Processors an RAM have upgraded a lot since then. It was worse with VIsta, even on newer systems. Seven was a step in the right direction, but I'd guess that your old computer (your words, not mine) isn't up to the task of running Windows 7. -
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash
I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter
Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
Update Issues* - View the full discussion
<https://forums.adobe.com/message/6825647#6825647> -
Adobe Acrobat Pro DC keeps crashing with "Not Responding" message
Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
You could restart your machine as well and then try to launch Acrobat .
If it is a perpetual license ,you could refer to this one .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Make sure to disable all the third party software before you start installation .
Let us know how it goes .
Regards
Sukrit Dhingra -
Acrobat Pro crashing after Yosemite upgrade
Since upgrading to Yosemite, every time I read PDF documents with Acrobat Pro (11.0.09) it crashes. This is usually when scrolling. I am using a MacBook Pro 15in retina (2013). I would be grateful for any help?
Hi ..
Since boot time is slow open System Preferences > Users & Groups > Login Items
Remove all items listed there. Same for HD > Library > StartupItems
Restart your Mac to monitor boot time.
And make sure there's enough avaiable disk space. Click the Apple top left in your screen. From the drop down menu click About This Mac > More Info > Storage. Make sure there's at least 15% free disk space.
Check the hard drive.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If Disk Utility reports errors, restart your Mac while holding down the Command + R keys.
From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk and restore OS X.
As far as the internet is concerned, if you are using Safari, try the following:
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall. -
Acrobat Pro & Reader 9.1 unexpectedly quitting.
Acrobat Pro & Reader 9.1 is crashes before it loads. I was able to isolate the issue to my user account, both applications load and open perfectly with another user account.
Other steps:
1. Uninstalled: (with uninstaller) both applications and reinstalled them.
2. Run: Apple Disk Utility: Repaired permissions & repaired disk
3. Run: Techtool Pro 5: Repaired permissions / Volume & File strutures / File optimize / Volume Rebuild / Optimize.
4. Run: Diskwarrior 4.1 Volume Rebuild
Any suggestions?
AP
[CRASH LOG INFO DELETED BY HOST]I used FontNuke and cleared all the font caches, unfortunately it did not work.
Then, I tried something different since I was able to open Acrobat on my other user accounts.
I logged out of my user account, logged on to another one (created a test user) then I went to: (file:///Users/TEST/Library/Preferences/) and copied the files below to an USB key. Then I logged to my original user account and pasted the files in the same folder (file:///Users/USER/Library/Preferences/)
com.adobe.acrobat.90.sh.plist
com.adobe.118.registration
com.adobe.UpdateInstaller.plist
com.adobe.Acrobat.Pro_x86_9.0.plist
Note: Since I created a new user, the prefs folder barely had any prefs, thus making it easier to find all the acrobat pref files.
It worked perfectly.....
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