Acrobat Pro X crashes on opening doc

When I open any pdf the doc opens then crashes. The app then opens and says accept licensing terms. It then opens the doc again and crashes. Then the license window opens again.
I'm on a Mac using 10.9.1
This is happening on both my computers. I tried to reintall the app but it wants to update what I have and it won't find the correct version to update probably because I am using 10.8 Acrobat and it doesn't have anything to update. I tried the 11 version but I don't own that version so it wouldn't update that either.
I deactivated the main license for CS6 and reactived with my serial number. That didn't help either.

That's the problem right there then. Acrobat DC is definitely not supported by that version.
You can drop me an email if you have any queries on your upgrade options. '[email protected]'
PitStop Pro System Requirements
Pitstop Pro 09
Windows®
Adobe® Acrobat® 8.1 and higher Standard or Professional
Adobe® Acrobat® 9.x Standard or Pro
Microsoft® Windows® XP Professional or Home Edition SP 2
Microsoft® Windows® Vista Home Premium, Business or Ultimate SP 1 (32 or 64-bit)
Windows 7
Macintosh®
Adobe® Acrobat® 8.x Professional
Adobe® Acrobat® 9.x Pro
Mac OS® X v.10.4.11, 10.5.x, 10.6
StuffIt Expander 10 or higher (for expansion of the installer package)

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Acrobat Pro XI crashes upon opening after downloading CC. Please Help?

Acrobat Pro XI crashes upon opening after downloading CC. Please Help?

Hi PgrimshawMVP,
You can try this. Not sure if this will definitly help but I hope this should:
Delete the following preferences folders:
a) ~/Library/Application Support/Adobe/
b) ~/Library/Caches/Acrobat/
c) ~/Library/Caches/Acrobat/
d) ~/Library/Preferences/Acrobat Distiller Prefs
e) ~/Library/Preferences/Adobe/
Here ~ represents your home directory. Empty your trash, Restart the machine and then start the Acrobat.
Thanks!
Eshant

Acrobat Pro XI - Crashes when Acrobat Preferences is Opened

Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, G

I met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process:         AdobeAcrobat [72661]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.01 (11.0.01)
Code Type:       X86 (Native)
Parent Process: launchd [202]
Date/Time:       2013-01-21 16:51:41.497 +0900
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          347798 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib               0x906fcc5a __kill + 10
1   libSystem.B.dylib                       0x906fcc4c kill$UNIX2003 + 32
2   libSystem.B.dylib                       0x9078f5a5 raise + 26
3   libSystem.B.dylib                       0x907a56e4 abort + 93
4   libstdc++.6.dylib                       0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5   libstdc++.6.dylib                       0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6   libstdc++.6.dylib                       0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7   libstdc++.6.dylib                       0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8   ...inguistic.LinguisticManager          0x25e0da46 0x25e07000 + 27206
9   ...inguistic.LinguisticManager          0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling          0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling          0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling          0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling          0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework             0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework             0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation                0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation                0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation                0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox                     0x99c66d60 RunCurrentEventLoopInMode + 392

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I may have a resolution now...
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also when I open Preferences.
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Since this is a USER TO USER forum, not Adobe support, and as the
only way another user could reply is if they had that exact problem
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In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

Acrobat Pro X crashes on opening doc

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