Acrobat Pro X freezes up for 10-15 seconds shortly after opening PDF

I believe my issue may be the same as or similar to http://forums.adobe.com/thread/867133 , but I'm not able to post to that forum.
Running Acrobat 10.1.2 on a fully-patched Windows 7/64 Bit system (Office 2010/32 bit). Antivirus is eSet NOD32 4.0.437.0. I've been having this problem for several versions of Acrobat Pro.
Frequently, when I open a PDF, Acrobat shows the document and is responsive to user action (e.g. scrolling) for a few seconds, and then becomes completely unresponsive for 10-15 seconds, and then is usable again. This happens fairly consistently. Even if I already have Acrobat open, opening a new file causes the same behavior.
Many of the comments on this sort of problem suggest security settings might be an issue.I have tried disabling Enhanced security, disabling "automatically trust sites from my Win OS security zones", disabling "verify signatures when the document is opened", disabling "load security settings from a server", also done "clear remembered account information" for LiveCycle Rights Management. Further disabled everything in advanced settings under Windows Integration. None of these changes have any effect on my problem.
Any suggestions for how to troubleshoot?

None of the writable forums seemed on point for a bug report/discussion. The only place I saw a similar discussion was in the read-only Acrobat Windows forum. Where would you suggest moving this discussion?

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I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

I can't click on Firefox's "file edit view..." bar. It works for a few seconds right after opening Firefox, then stops. I have a mac, and can't think of anything I did that could have caused this.

Other programs work fine while Firefox is open, but when I go back to the Firefox window, the problem starts again. I click on the "fiel edit view" buttons, but nothing at all happens. It's been like this for a few days.

Try to remove the Firefox plist file (org.mozilla.firefox.plist).
* http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results
Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).
Try to repair the disk permissions:
* http://thexlab.com/faqs/repairprocess.html

CMYK image in a PDF is involuntarily converted to RGB when you send from Acrobat Pro DC to Photoshop for editing

Hi,
When I send a CMYK image from Adobe Acrobat Pro DC to Photoshop CC 2014 to be edited, it opens up as RGB in Photoshop CC 2014. If I do the same with Adobe Acrobat XI on another machine, the image opens as CMYK, as it should normally do. As we had created the print-ready PDF in the first place, we know that the image is definitely CMYK and is properly opened in Photoshop if we use Adoba Acrobat Pro XI. We of course can go back to the original document and edit the linked image and re-export a new PDF. But on many occasions we need to do last minute corrections on images by editing them externally in Photoshop.
Best,
Refik Telhan

It's really necessary to know by which program you had created the PDF.
Here comes a test PDF for questions like yours, created by InDesign:
http://docs-hoffmann.de/riptest05072013.pdf
Different images:
sRGB, pRGB=ProphotoRGB, CMYK , all with individually embedded profile,
Grayscales: without embedded profiles, because InDesign doesn't embed gray profiles,
Lab: without profile, because Lab is automatically detected and not ambiguuos.
Of course, using so many different images in one PDF is useful only for tests.
An actual test:
Touch Up Object Grayscale and edit in Photoshop. There is no embedded profile
but the image is in PS detected as Grayscale. One has to assign a profile.
Re-imported in the doc, it is a Grayscale JPEG*, before it was a Grayscale ZIP.
In Acrobat 8 one can check the actual content of a PDF by
Advanced > Print Production > Preflight
In newer versions this is still available but somewhere else.
I'm using version 8, because I uninstalled X on purpose.
Best regards --Gernot Hoffmann
*Edited:
As far as I remember, there is no special code for Grayscale JPEGs, it's just a JPEG
with zeros in the Cb Cr channels ... like an R=G=B gray image.

Why no Acrobat Pro 9 trial versions for Mac

I received my upgrade box for CS5 and the instructions said to delete (uninstall) Acrobat Pro 9 and then re-install it from the included disk. No big deal, I installed CS5 then uninstalled Acrobat as instructed, popped in the DVD of the new Acrobat Pro 9 that came in the box and up pops a message that every Mac users knows asking what I'd like to name the blank DVD and if I would like to mount it? That means the DVD is bank and never been burned. Confused I put it in my laptop with the same result! It was a blank DVD from Adobe!
Looking at the back of the disk it was clear it had never been burned to, you can tell when a disk has an image on it or not.
So thinking I'm clever I go to the download site to download a trail version of Acrobat Pro 9 thinking I could install it and when the question comes up to use it in trial mode to enter a serial number I could just enter the number and be done with it.
So I followed the procedure and waited for the emailed link to tell me where to get my download from, 10 minutes later it showed up, I followed the link and the pull down option only showed 4 versions to download, all for Windows! I searched and searched and could not find a Mac version anywhere.
Today I was able to get customer service on the phone who was glad to ship me another copy, they at firs suggested I just download the demo (just like I tried the night before) and I told them I could not get a link for the Mac. She put me on hold, then came back to the phone apologizing and telling me I was correct, there is no trial or download version of Acrobat Pro 9 for the Mac. I would have to wait for the replacement DVD.
So to me the question is I would have a hard time believing there are more Acrobat Pro 9 versions on PC's than on Macs even though there are so many more PC users. I've never met a single Acrobat Pro user on a PC and I work in IT/MIS at several very large companies. Only the Mac people ever seem to want the pro version, sometimes a few PC users in Marketing or legal want the Regular Acrobat but not the Pro version.
So Adobe why no Acrobat Pro downloads or trials for Mac users? Seems the long standing good relationship between Mac users and Adobe continues to be neglected and diminished. This is hardly the only item I've come across in the last few years where Adobe treats Mac users like secondhand users.

What extra work! two, three lines of extra code (may just one) to put a time limit in, that can be overridden with entering a bought serial number. Even shareware peopel do it.
And I remeber when Acrobat only worked on Mac's. You see it was introduced to Mac's first. Microsoft wouldn't allow it until version 3 or 4. If I still had my 7100/66 I might could prove was I one of the beta Testers. But that machine was traded in on the G4-500 (which I still own).
Most major software companies will come out with a new application on the Mac first. Because Mac users tend tobe willing to try out something new on the cutting edge. Then when its prefected they come out with a PC version, and forget about the Mac community.
Look I am 61. And I didn't just fall off the turnip truck yesterday. I've been around since before the days of the moden internet. I started with Buliten Boards on 300 baud modem on an old fashion POTS line. Cost me a fortune in Phonebills
So don't discount my experiences so lightly. I've used appliactions such as ATM Aldus PageMaker (yes you heard right Aldus). I've use Word Perfect for Mac and PC back when it was owned by WordPefect, then Novell) I've use Microsoft works when it came out for the SE/30. Lotus 1-2-3 both on Mac and PC, FaxSTF, and other that are now none existent on the Mac. Chance are I was using Computers about the same as some of you and probabaly earlier than some. I lived it.

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

I am running windows 7 on a dell desktop. PDF files freeze shortly after opening or tryiong to print. Only the PDF freezes all other functions remain normal. I can close the PDF. I have an HP officejet pro 8600

I am running Windows 7 on a Dell desktop. PDF files freeze shortly after opening. No other programs freeze. I can close the PDF file. I am using a HP Officejet Pro 8600

Hi Duncan,
Please confirm if you Are using Acrobat.com online services or Acrobat software?
Regards,
Rahul

I have reinstalled Acrobat Pro 9 following a hard drive re format. It opens just fine but does not recognize my serial number. My computer is running Windows 7 64 bit

I have reinstalled Acrobat Pro 9 following a hard drive re format. It opens just fine but does not recognize my serial number. My computer is running Windows 7 64 bit

Hi 12msonti,
Please try the following:
Delete the Adobe PCD folder and caps.db file:
Windows: \Program Files\Common Files\Adobe\Adobe PCD
\Program Files\Common Files\Adobe\caps\caps.db
Launch Acrobat and enter the serial number and check.
Regards,
Rave

LaptopSatellite freezes up for a few seconds

A505-S6980 freezes up for a few seconds then continues, happens often, tried malware check, defrag,used CCcleaner.
Removed software not being used.
Another way to say it is it stops responding for a few seconds then continues.
Had computer about a year, just Started a few weeks ago.
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Go to Solution.

Hard to read. Please retain the formatting. Thanks.
Wouldn't hurt to uninstall Service Station. Most don't much like it anyway. Go to Programs and Preferences in Control Panel to do that.
You could reinstall it after that if you like it.
   Toshiba Service Station
Log Name:      Application
Source:        TOSHIBA Service Station
Date:          8/20/2010 1:01:32 PM
Event ID:      0
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Paul-PC
Description:
Error checking dependency [ee4f27b5-1013-43e1-844a-04cd16af3448]: Unable to retrieve registry value!
-Jerry

Ever since downloading your update a few minutes ago, my computer keeps freezing up for a few seconds & then starts going again. Why? Is it the update?

I downloaded your update sent about 10 minutes ago. Ever since I did so, my computer started freezing up for a few seconds, and then it starts going again. This is annoying!!!!!!!!!!!!!!!!! Do something to fix this. It started happening with your update.

Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread.

My macbookpro is freezing up for like one second each every five seconds

my macbookpro is freezing up for like one second each freeze and its about every five seconds, usually i'm moving the mouse and it stops and the mouse is way accross the screen in a different spot. really irritating.

New development. The computer works fine until I try to connect to my office network, which has always worked. Once that tries and fails, the freeze-every-five-seconds begins to happen and won't go away. Again, this connection worked perfectly until last night (around the time I did the latest software update ... I believe it was an iLife Quicktime patch).
Can I uninstall that?

Acrobat 9 closes abruptly after opening .pdf file

Hi
I know this is something that looks common but I cant find the solution. My Adobe Acrobat Pro 9 has started, for no particular reasons, to close without any warning and now I cannot read any files for more than 5-10 seconds.
I've read this is something related to Licensing, I've tried a couple of things but nothing works.
Could anyone help me out? Meanwhile, my thesis doesn't advance because all my readings are on .pdf!!!
Thank you so much in advance
Matt

Try detect and repair.
If that does not make a difference try to uninstall and reinstall.
Appligent Document Solutions
http://www.appligent.com

Acrobat Pro XI freezes when it starts... this can't happen

Acrobat Pro XI 11.0.5
Running Windows 7 Ultimate 64-bit Intel Core 2.70 GHZ 16GB RAM laptop
Problem: Program often freezes when it starts, for up to one minute. Almost every time.
Since purchasing Acrobat Pro XI we can't read any company documents reliably from this computer, where before (with the free version) we could. Have searched for my problem but did not find anything pertaining to my version. Based on reports of similar freezing problems with prior versions using "enhanced security", I have tried changing my security settings. Usually this has no effect. Sometimes the program functions once or twice, or at least I think it does, because always the issue returns with a vengeance. Does Acrobat attempt some network communication in the background when it opens documents? If that's what's happening can I stop it from all such secret communications?
Help

Hi,
Thanks for reporting the issue.
Is it happening with all Pdf files or any specific category of Pdf files or only with a specific Pdf file ?
For investigation, please attach sample PDF file, or you may share your email id for communication.
please specify the OS platform details and Acrobat version !!
Which printer you are using, and also please check the behavior While using AdobePDF or other printers (if available) to give a Print ?
Thanks,
Anil

Acrobat Pro 9 freezes when trying to edit preferences

I have Acrobat Pro 9.3.4
When I try to Edit-> Preferences, the application locks up. It eventually goes to 'not responding" and I have to kill it using Task Manager.
I found this problem when I was troubleshooting a customer's issue where he could not Extract pages from a PDF document. The Extract window would come up, he would put in the pages he wanted and start the process. It would act like its going through the motions but nothing would happen and he would have to open task manager to stop the Acrobat process.
I was able to duplicate the problem with my Administrator account. I also found the same problem when I tried to go to Edit > Preferences. Acrobat went into a not responding state and I had to kill the process using Task Manager.
I have verified that the problem is not document specific: It happens on multiple documents. If I copy the document to another machine with Acrobat Pro 9, I have no problem Extracting pages.
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You would think. However, repairing Adobe, uninstalling (including deleting registry entries, c:\program files\common files\Adobe\Acrobat\* and c:\program files\Adobe\* , etc) did not resolve the issue.

Adobe Acrobat Pro 9 or 10 for Mac

Hi,
Is Adobe Acrobat 9 or 10 available for Mac users? If so can you please direct me to the right place for download?
I couldn't find Adobe 9 pro for Mac and Adobe 10 downloads are only for Windows. I just got CS5 Master Collection but for some reason Adobe 9 wasn't included as part of the download.

Get in touch with Customer Support. There is no trial version for the Mac but you should have gotten a download path with your purchase.

Acrobat Pro X freezes up for 10-15 seconds shortly after opening PDF

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