Acrobat Pro X freezing/hanging

Acrobat Pro X hangs/freezes when I try to combine multiple PDF files into a single PDF. I have tried repairing the installation and uninstalling/reinstalling Acrobat, but neither step fixed the problem. Can anyone please help me resolve this?

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Trying to download acrobat pro trial. program hangs up after about 30 seconds

trying to download acrobat pro trial. download hangs up after about 30 seconds

Hi mumsilla
Please download it from below link :
Look near the bottom of the page linked below to find a link for Acrobat X pro and Acrobat 9. Before attempting the download, be sure to follow the Note: Very Important Instructions section on that page.
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-d ownload-links-ddl.html
If you're looking for Acrobat XI : http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Follow the Important Instuctions Carefully

Adobe Acrobat Pro 8 freezes 5 seconds after launch

We have installed Acrobat pro on a windows xp machine. Acrobat seems to freeze about 5 seconds after we launch it. Someone told up to delete the autoupdater plugin folders on the PC but this didn't seem to make any difference. Any help would be greatly appreciated.

Good Morning,
I talked with customer care this morning and they tell me that this is not an deactivation/activation issue since my application isn’t launching correctly. They gave me a meaningless document to troubleshoot launching issues with the suite. It seems that all other applications in the suite launch fine like photoshop, illustrator, etc. It is only acrobat that hangs on launch. However, I did notice that when I try to close out of the other applications like illustrator, the application will hang and I will actually get an application hang message in the event viewer.

Acrobat Pro XI is hanging after the pdf file I am trying to view/edit is opened. Do I need to re-install? Thanks..

I am trying to view and edit PDF documents but Adobe freezes and I have to exit. I have been using the software for over a year with no issues. It is a subscriber version of Adobe Acrobat Pro XI.
Rebooting my computer has not helped. This has been happening for over a week.
How do I remove/ re-install the software. Windows 8.1 user.
Thanks in advance.

Hi kevind45759405,
Since you are an annual subscriber of Acrobat XI, you are eligible to install the latest version of this software i.e. Acrobat DC that has been launched today.
You can simply install it from the Creative Cloud desktop application and activate it with your same Adobe credentials.
Let me know how it goes.
Regards,
Anubha

Acrobat Pro XI freezes when it starts... this can't happen

Acrobat Pro XI 11.0.5
Running Windows 7 Ultimate 64-bit Intel Core 2.70 GHZ 16GB RAM laptop
Problem: Program often freezes when it starts, for up to one minute. Almost every time.
Since purchasing Acrobat Pro XI we can't read any company documents reliably from this computer, where before (with the free version) we could. Have searched for my problem but did not find anything pertaining to my version. Based on reports of similar freezing problems with prior versions using "enhanced security", I have tried changing my security settings. Usually this has no effect. Sometimes the program functions once or twice, or at least I think it does, because always the issue returns with a vengeance. Does Acrobat attempt some network communication in the background when it opens documents? If that's what's happening can I stop it from all such secret communications?
Help

Hi,
Thanks for reporting the issue.
Is it happening with all Pdf files or any specific category of Pdf files or only with a specific Pdf file ?
For investigation, please attach sample PDF file, or you may share your email id for communication.
please specify the OS platform details and Acrobat version !!
Which printer you are using, and also please check the behavior While using AdobePDF or other printers (if available) to give a Print ?
Thanks,
Anil

Acrobat pro XI download hangs

I have downloaded Acrobat Pro XI onto my new machine twice and it hangs saying time remaining 0 seconds - and stays like that for hours. I have tried it twice and get to the same point, Can anyone help?

Hi Kartikay,
I took my computer into a computer repair shop - and they found a known bug
in the operating system (Windows 8.1) - which is why nothing was working.
Overnight I got 7 updates - so I thought everything was fixed. They
suggested I re-loaded Acrobat Pro XI, but now get error 1311 - can you
help?

Acrobat Pro 9 freezes when trying to edit preferences

I have Acrobat Pro 9.3.4
When I try to Edit-> Preferences, the application locks up. It eventually goes to 'not responding" and I have to kill it using Task Manager.
I found this problem when I was troubleshooting a customer's issue where he could not Extract pages from a PDF document. The Extract window would come up, he would put in the pages he wanted and start the process. It would act like its going through the motions but nothing would happen and he would have to open task manager to stop the Acrobat process.
I was able to duplicate the problem with my Administrator account. I also found the same problem when I tried to go to Edit > Preferences. Acrobat went into a not responding state and I had to kill the process using Task Manager.
I have verified that the problem is not document specific: It happens on multiple documents. If I copy the document to another machine with Acrobat Pro 9, I have no problem Extracting pages.
I have uninstalled Acrobat Pro 9. That included removing c:\program files\Adobe\Acrobat 9.0\acrobat* and c:\program files\common files\Adobe\Acrobat\* I rebooted the computer and then reinstalled Adobe Acrobat Pro 9. Same problem for both my regular and my administrator accounts.
I have compared permissions and registry entries between this machine and one where its working but have not found any differences.
Any suggestions on what else to try would be greatly appreciated.

You would think. However, repairing Adobe, uninstalling (including deleting registry entries, c:\program files\common files\Adobe\Acrobat\* and c:\program files\Adobe\* , etc) did not resolve the issue.

Acrobat Pro 9.51 Hangs When Printing to PDF from WordPerfect.

Seems Adobe Acrobat 9.51 is hanging when attempting to do a conversion to PDF by printing to PDF from WordPerfect (using X3/X5). Problem is it also hangs the rest of the PC. Have to attempt to kill the process (though it is so slow I end up having to restart the PC). Anybody have any thoughts on this. Attempted to do a repair (no help), removed the program and reinstalled (also no help). Thought maybe another process was killing this but turned off all startup items. Maybe I missed some uninstall items I need to manually remove? Any help would be appreciated.

Knowing the OS would be helpful as it may be a factor.
If the OS is Windows 7 Acrobat 9.x will not provide full functionality.
Regardless, WP file format(s) are not compatible / supported by Acrobat PDFMaker.
Corel uses its own publish to PDF process rather than anything Adobe.
With Acrobat installed you can print to the Adobe PDF virtual printer.
If you are not doing a File - Print and selecting the Adobe PDF printer then you are using a WP rather than an Adobe process provided by Acrobat.
Be well...

Acrobat Pro X freezes up for 10-15 seconds shortly after opening PDF

I believe my issue may be the same as or similar to http://forums.adobe.com/thread/867133 , but I'm not able to post to that forum.
Running Acrobat 10.1.2 on a fully-patched Windows 7/64 Bit system (Office 2010/32 bit). Antivirus is eSet NOD32 4.0.437.0. I've been having this problem for several versions of Acrobat Pro.
Frequently, when I open a PDF, Acrobat shows the document and is responsive to user action (e.g. scrolling) for a few seconds, and then becomes completely unresponsive for 10-15 seconds, and then is usable again. This happens fairly consistently. Even if I already have Acrobat open, opening a new file causes the same behavior.
Many of the comments on this sort of problem suggest security settings might be an issue.I have tried disabling Enhanced security, disabling "automatically trust sites from my Win OS security zones", disabling "verify signatures when the document is opened", disabling "load security settings from a server", also done "clear remembered account information" for LiveCycle Rights Management. Further disabled everything in advanced settings under Windows Integration. None of these changes have any effect on my problem.
Any suggestions for how to troubleshoot?

None of the writable forums seemed on point for a bug report/discussion. The only place I saw a similar discussion was in the read-only Acrobat Windows forum. Where would you suggest moving this discussion?

When I print a pdf, Acrobat Pro XI freezes. I can't even close it with the task manager. Any suggestions?

The document will print, but then Acrobat Pro is frozen and I can't do anything. What should I try?

Hi,
Thanks for reporting the issue.
Is it happening with all Pdf files or any specific category of Pdf files or only with a specific Pdf file ?
For investigation, please attach sample PDF file, or you may share your email id for communication.
please specify the OS platform details and Acrobat version !!
Which printer you are using, and also please check the behavior While using AdobePDF or other printers (if available) to give a Print ?
Thanks,
Anil

SSD Upgraded MacBook Pro 2011 freezes, hangs, until SSD is no longer recognized

Hello.
Enough with the small talk. I have MacBook Pro 13" Late 2011 with Lion that I upgraded with a 128GB Vertex 4 SSD about 8 months ago. I moved the original HDD into the optical bay and slipped the Vertex 4 into its place. Everything was all good and well until about a month ago when my computer started freezing and hanging (I'm not exactly sure what the difference is or if they're interchangeable words). To be more descriptive, I would have some applications open and it would randomly freeze, leaving me with a rainbow wheel I could control. The computer would then be essentially unresponsive other than the ability to click between apps, but if I did it a couple times everything would become completely unresponsive and I would be left with the spinning pinwheel. At first I thought the computer would right itself, but it stayed like that for 30 minutes one time, with the fan ending up blowing as hard as it could and the temperature of the computer becoming quite warm. The only thing I would be able to do at that point was to hold the power button to force restart the computer. Then the whole process would happen again, once more than 10 times a day. It didn't seem like the hanging was due to intensive use of the computer; sometimes I would literally just have one window open browsing the interwebs and it would give up on me, and other times it wouldn't happen until I had a billion tabs open streaming tv shows on every single one.
At its very worst, I had to hard reset the computer yet again, but when it booted up the SSD was no longer recognized. It was as if I unplugged and removed it so there was nothing in the primary bay and I just turned the computer on. So it booted to the that thing with the options: recover from time machine backup, reinstall Lion, get help online, or disk utility. However, the SSD does not appear in the disk utility, I can't reinstall Lion to it (because it's not an option), and I can't use the SSD as a startup disk (also because it's not an option). I was completely sure it was a faulty SSD so I sent it to OCZ, who then crushed my hopes and told me there was nothing wrong with the drive.
My hunch after several hours of digging throgh other forums is that something is wrong with my logic board, but I'm obviously posting this because I don't have any confidence in my hunch and would rather have some feedback before I go splurging on a diagnosis or - oh no! - another logic board.
Thanks in advance, maybe.

As I mentioned I sent it back to them, and they replied with this:
"I would like to inform you that the RMA drive you sent back to us is no trouble found. Hence we will ship the same unit back to you.
Below is all the actions were performed on your drive.
•        Writes every block on the drive many times.
•        Verifies all data written.
•        Reads every block on the drive many times.
•        Tracks performance during this test, and makes sure it is within expected ranges.
•        Tracks SMART data throughout this process to ensure proper functionality and recording of info."
Then in a later email:
"We thoroughly tested the drive on several machines. The drive has passed all testing with no faults found. The drive is functioning correctly as received. "
I am actually praying that its my SSD or a broken SATA cable (no chance) because those are relatively cheap.
Any ideas?

Acrobat Pro (9.3) hangs up when editing, scrolling, etc...

Over the past few months, Acrobat hangs up / quits responding when I try to zoom, scroll or edit such as cropping a pdf. It will often do the same thing when I move the cursor over the tabs at the top of the program with the headings: file, edit, view, document, etc.. Has anyone else experienced this and if so, have you been able to fix it? I have changed the Screen Reader Options to only read the currently visible pages which seemed to help for a short period of time.

Knowing the OS would be helpful as it may be a factor.
If the OS is Windows 7 Acrobat 9.x will not provide full functionality.
Regardless, WP file format(s) are not compatible / supported by Acrobat PDFMaker.
Corel uses its own publish to PDF process rather than anything Adobe.
With Acrobat installed you can print to the Adobe PDF virtual printer.
If you are not doing a File - Print and selecting the Adobe PDF printer then you are using a WP rather than an Adobe process provided by Acrobat.
Be well...

Using Acrobat Pro XI to open PDF causes system to freeze.

Frequently, when I open a PDF document (double click the PDF file), my Adobe Acrobat Pro XI ver. 11.0.03, (and X before) causes my system to freeze (hourglass icon runs for up to 30 seconds) not allowing me to perform any other command, and less frequently causes Adobe Acrobat Pro XI to quit. Following the unexpected quit, Windows Error Reporting takes over and I am directed to Windows for a solution (http://wer.microsoft.com/responses/Response.aspx/5044/en-us/5.1.2600.2.00010100.3.0?SGD=83 458a54-94bd-481a-834b-9713fc92dccf&iBucketTable=1&iBucket=-692234318&BucketHash=e4711a21f7 5b0d1473d68945071e3721), and the solution always directs me to install Adobe Reader XI (11.0.03) (http://get.adobe.com/reader/). This occurs on a daily basis. Should I install Adobe Reader even though I have Adobe Acrobat Pro XI installed? Any ideas why my system hangs or why Adobe Acrobat Pro XI quits unexpectedly? My system is a Win XP Pro Version 2002 Service Pack 3 with all the latest updates installed; 3 GB Ram and Intel Core2 Duo CPU T5670 @ 1.80 GHz, Dell Vostro 2510. I have Norton Anti Virus and I have performed a nightly full system virus scan, and I have performed a deep system virus scan. There are no viruses.

Bill@VT: Thanks for the reply. I haven't tried the suggested steps, but will shortly. Will let you know what occurs.

Acrobat Pro XI Mac 11.0.10 freezes every time I open a document

Every time I open a document in Acrobat XI Pro 11.0.10, the app freezes with a spinning beach ball. Beach ball will go for 10 minutes plus before I can't stand it and force quit. I am using Macbook Pro 15 Retina with Mavericks (OSX 10.9.5). The same document opens without issues under Windows 7 Acrobat Pro XI. I have disabled enhanced security and upgraded form 11.0.7 without any change in behavior. I have also un-installed and re-installed Acrobat from a fresh download off the internet.
I am getting ready to ask for my $$ back!! This is ridiculous, Acrobat is completely unusable under Mac.

Hi David ,
I would request you to refer to the below mentioned link and check how it goes.
https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
Regards
Sukrit Dhingra

Acrobat Pro Freezes completely so I need to Force Quit

I hope I am posting in the right place. Please let me know if I should move this. I am so desperate-- I have tried everything I can think of and I hope someone has another idea I can try.
I am using Acrobat Pro. When the problem started I was using Pro X. I tried upgrading to the trial Acrobat XI to see if that fixed the problem, but it didn't. I don't care which I use as long as it works.
The program starts up, but I can't click on any of the choices on the "splash screen" (where you can choose Open a Recent File or Select a Task). When I roll over the choices I see the rollover highlight, but nothing happens when I click. I can open a file from the FILE menu, but when I do I can't do anything with it. None of the tools on the window tool bar work. Then the whole thing freezes and I have to Force Quit to close the program.
I am on a Mac running Mountain Lion OS X 10.8.5 with a 3.2 GHz Intel Cose i3 processor and 12 GB 1333 MHz DDR3 memory. When the problem started I was using Lion 10.7.5, so I tried upgrading to Mountain Lion, but it didn't fix the problem.
Here is what I have tried:
> Uninstalling and reinstalling Acrobat Pro X numerous times
> Installing, uninstalling, reinstalling Acrobat Pro XI
> Installing in Safe Mode
> Uninstalling every other Adobe product I had (After Effects Trial, inDesign 5, Adobe Reader)
I also tried various things I found in the Forums-- so many that I can't remember now. One had to do with moving certain preference files and opening the program again, one was the fix for a CS6 conflict problem.
When the problem first started I discovered that my Time Machine backup was not working because my backup disc was full and Time Machine wasn't deleting the old backups. I didn't have a recent backup so I didn't want to do a system restore to before the problem. I got a new 4TB external drive for Time Machine, and got a 3TB external drive to clear a bunch of large documents off my main hard drive.
I am willing to try anything. Please help!!!
Katie

Well, after two weeks of pulling my hair out I finally figured it out last night! The problem was a bad mouse driver. I use an Evoluent mouse (which I LOVE) but it is an older model and I suppose the update from OX 10.7.4 to 10.7.5 just kicked the driver into incompatiblity. I had tested the mouse a week or so ago and my Mac wireless mouse worked but didn't solve the problem because when I did the test I didn't actually unplug the Evoluent mouse. Once I did that last night, and used only the Mac wireless mouse, Acrobat went back to working properly.
I just ordered the newest Evoluent mouse which is compatible with OS X. I can't wait for it to arrive tomorrow!!
Thank you to everyone who viewed this question and tried to think of a solution.
Katie

Acrobat Pro X freezing/hanging

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