Acrobat Pro X Install Fails

I have not be able to get Acrobat Pro X to finish installing on my MacBook for several years. I have read lots of help files, and group discussions. I have tried all sorts of things including unstalling various ways and reinstalling various ways. I tried other utilities to scrub residual Adobe files. I've tried installing as root user, in safe mode, etc.
The problem started at least as far back as when I first tried to install CS 5.5 and was running 10.6, and it still persists now that I am trying to install CS 6 and running 10.7. Along the way I've rebuilt permissions and done various disk maintaince several times. I even had to restore from Time Machine once.
Throughout all of this, about the same thing alway happens. The CS installer runs fine for everything up to the last stage of installation for Acrobat. When the installer finishes, it says Acrobat install failed. The lastest error log is below.
Despite the message, Acrobat actually runs, and mostly works fine. The main indicator that something still isn't right is that when I try to update it, the update (also seems to run OK until about the end but then) says it can't update Acrobat because something has been changed. The other CS applications run and update fine.
I'm tired of trying things without knowing what I'm trying to fix. It's clear that this type of problem is pretty widespread with Adobe Acrobat. So, does anyone really understand what the problem with their installer is??
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Acrobat Professional: Install failed
ERROR: DW050:  - Acrobat X Pro : Install failed

Usually related to file associations in Windows. Right click on the PDF and select the Open With option and select Acrobat. Be sure to check "always open with."

Similar Messages

  • Adobe acrobat pro 9 install failed

    I installed adobe acrobat pro 9  right at the end it gives me a installed failed. then it complete and says your installed is complete. but it crashes all the time
    I tried to repair it from the help menu same thing happens install failed. then install complete. when I do an update same thing happens it fails then complete.
    I have uninstalled it and used the cleaner and reinstalled with the same problem.

    We cannot know. You are not offering any system information or any details about the error messages.
    Mylenium

  • I have Acrobat Pro 9 installed on Windows 8

    I have Acrobat Pro 9 installed on Windows 8 and it asked me to download Adobe Reader 11.0.09 Font Packs - Asian and Extended Language Pack but it says I need Adobe Reader XI to be installed first.  Will this pack work with Acrobat Pro 9?  Is there a different pack for Acrobat Pro 9?  Thanks for any help.
    Also: I am not doing anything with languages other than English.  I don't read them or write them.  I just use English. Why do I need such a pack?

    Hi Hanoch ,
    Compatibility of Acrobat 9 with Windows 8 could be a reason that you are facing such an issue.
    As Acrobat 9 is an older version ,that could be one of the reasons it is prompting you to download the Reader 11.0.09 Font Packs.
    Would request you to check for an update first ,and if it fails try switching on to the latest version of Acrobat ,i.e 11.0.10.
    To check for Updates.
    Launch Acrobat>Navigate to Help>Check for Updates.
    You may also want to refer to the following link.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5508
    See if that helps.
    Regards
    Sukrit Dhingra

  • I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acr

    I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acrobat doesn't respond to any command I can give and, in place of the pointer arrow, a vertical bar, as the one of the text editor appears. The only way I can stop Acrobat is by means of the task manager. I tried to de-install and the re- install Acrobat but the behaviour is always the same. What can I do??

    Have you opened Acrobat and gone to Help>Updates to get an updated install?

  • Why does acrobat reader 10 keep re-installing even though acrobat pro 11 installed

    I have Acrobat Pro 11 installed, and even though I keep uninstalling (Windows 7, Programs and Features) Acrobat Reader 10, it keeps re-installing it.
    How to I stop this from happening?

    No, acrobat pro isn't doing it, it looks like updater is doing it.  It's as if updater still thinks acrobat reader 10 is installed and tries to update it for me.
    And yes I am on a corporate network, but there are no 'AD policies' in place to install reader or update it.  And other users with Pro on their system don't have this issue.

  • Adobe Acrobate Pro re-Install

    My old laptop, which had Adobe Acrobat Pro 9 installed, had a hard disk hard failure. I am trying to install from the original CD onto a new computer and the install has told me that I must deactivate on my old computer (which I cannot do because it is broken) so that I can install on my new computer. How do I proceed now?

    Please contact Adobe Customer Service Team. Please use the below link :http://helpx.adobe.com/contact.html

  • Where is the plug in tab option in the upper menu bar when acrobat pro is installed on a mac

    where is the plug in tab option in the upper menu bar when acrobat pro is installed on a mac

    When Acrobat is installed first, it does not have a Plug-ins menu. When you buy extra plug-ins for Acrobat, some plug-ins will add a Plug-ins menu. Some won't - some will add other menus, or buttons, or something else.
    So
    1. Make sure you have purchased the Mac plug-in(s) you need.
    2. Make sure they are installed.
    3. Make sure they are compatible with your version of Acrobat; the Mac is much less forgiving about versions, you need to check carefully.
    4. If the plug-in is compatible and installed perhaps it doesn't add a plug-ins menu.

  • Getting Adobe Acrobat Pro to install in German

    We have been unable to get the Adobe Acrobat Pro to install in German dispite selecting the specific download, and language settings, it simply has installed in English on our Switzerland users machine.
    Please advise on this.

    Care to provide some screenshots of the install as well as the install logs perhaps? Also, what system language do you use or for that matter what systems actualyl to begin with? Installers fall back to the default language of the insatall package if they cannot detect the system language correctly and due to installer dependencies manual overrides may then not work and still wrong files be installed.
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
    Mylenium

  • Acrobat Pro X install

    I have Acrobat Pro X installed on my MacBook, can I install it onto my desktop under the same Licence -S/N?

    Acrobat X download is available thru the following web page:
    http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  • I can't get acrobat pro to install

    I can't get acrobat pro to install from the creative cloud after I uninstalled. 

    Hi lauraslater1,
    Are you getting any error message. Please follow the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html if Acrobat showing up to date even after you uninstalled it.
    Regards,
    Romit Sinha

  • Silent Install of Acrobat Pro 7.0 fails with Error 1404

    Hi,
    I'm trying to silently install Acrobat Pro 7.0.
    I have created the MST using the Installshield Tuner 7.0, and use the following command line to install:
    msiexec /i acropro.msi TRANSFORMS=mytransform.mst /qb
    I am getting the following error message:
    Error 1404.Could not delete key
    \software\Classes\CLSID\{CA8A9780-280D-11CF-A24D-444553540000}
    Verify you have sufficient access to that key, or contact your support personnel.
    If i repeat the command without the /qb, and do a manual install (msiexec /i acropro.msi TRANSFORMS=mytransform.mst), it installs without error, so the problem only exists in a silent install.
    System Specs:
    Windows XP SP2 with all MS patches to march 2007
    Acrobat Reader 8.0
    Base image created by SYSprep, and then using Altiris Rdeploy.
    I'm suspecting that a MS patch has locked down that part of the registry, and the Acrobat Pro MSI doesn't have the code to handle this in a silent install.
    I have opened the MSI using Wise installer Pro, and can't see anything strange in it.
    Any help/pointers would be a great help
    Thanks,
    -Mark

    Hi,
    Just Pro 7.0.0 (I'll integrate the patches to 7.0.9 later)
    I'm not keen on an Admin install, as this poses problems when patching (i.e. you have to do a "reinstall=All"). I prefer to integrate released patches into the silent install package, and for subsequent patches, just package them for silent install and push them down to the client.
    Reader 8.0 is on the machine only.
    The base build contains Reader 8.0, the we deliver a package to the machine to silently install Acrobat Pro 7
    Thanks,
    mark

  • Adobe CS3 Suite -- How to Get InDesign and Acrobat Pro to Install?

    I uninstalled and deactivated my Adobe CS3 Design Premium from my 1st gen Macbook (2006) and installed it on my 3rd gen Macbook Air (2011). When I installed CS3 using the original discs, InDesign and Acrobat did not install properly. How to fix?
    My questions:
    1. Got any ideas how to install InDesign and Acrobat Pro without uninstalling the whole CS3, running the cleaner tool, and reinstalling everything again? I tried to rerun the installer just for InDesign and Acrobat Pro but I got the same result -- no install.
    2. Installing CS3 takes forever -- at least several hours. Is it because I'm sending it over my wireless network? (I'm "sharing" the DVD drive on my other Macbook because my Air doesn't have one.)
    Thanks so much!!
    (More background, in case it's useful -- before installing CS3, I had run the Adobe Creative Suite Cleaner Tool to clean up the mess I made when I tried to migrate CS3 using Mac's migration assistant. I learned, thanks to this forum, that I couldn't use the Migration Assistant tomove CS3. I also found that the unistaller didn't transfer, so I manually deleted folders and then used the cleaner. It worked wel enough to allow me to install everything but InDesign and Acrobat Pro.)

    Thanks Jeff (and Manish). I'm all for better reliability and a quicker installation.
    This may seem like a dumb question, but how do I properly copy the CS3 install files onto a USB? Drag and drop everythng from the CD? Can I not just copy the files onto my desktop and install from there? That is what I thought Manish suggested, to install from the desktop.
    I had tried this method. After copying the install files to the desktop, here's what happened: I clicked the setup application and it opened, but it immediately detected that I had CS3 installed and wouldn't let me go any further. Perhaps that was due to other problems resulting from use of the Migration Assistant.
    Previously, when I used the install disk on the shared drive, I was able to open the setup and install the couple of CS3 programs that weren't installed the first time around. That installation attempt failed and led me here to my original post.
    Many thanks!

  • Acrobat pro 9 install files

    Hi,
    My computer crashed, I managed to deactivate my Acrobat pro 9.  But unfortunately, the install file went with the crash.  I'm trying to locate in adobe.com where I can download the install files so that I can re-install onto my new computer.  Adobe Technical Support said I will need to upgrade to version 11 as there is no downloading an older version.  I can't restore as my old system was 32 bit Windows and the new computer is 64 bit Windows.  Do I have any other choices other than to scrape up the cost for version 11?

    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • Acrobat Pro X reinstall Fails

    I received an Acrobat Pro update notification and started the update process. Update failed and the message said it needed to uninstall and reinstall Acrobat Pro.
    I followed Adobe’s advice. But I have not been able to get Acrobat Pro to finish installing on my MacPro (desktop) runs on OSX 10.9.5. I have read lots of help files, and group discussions. I have tried all sorts of things including uninstalling various ways and reinstalling various ways. I tried other utilities to scrub residual Adobe files. I've tried installing as root user, in safe mode, etc.
    My Acrobat Pro is part for the CS6 suite. It is an original CS6 install disk (not a download). Other parts of CS6 suite are working fine. Along the way I've rebuilt permissions and done various disk maintenance several times. I even had to restore from Time Machine once.
    Throughout all of this, about the same thing always happens. The CS installer runs fine for everything up to the last stage of installation for Acrobat. When the installer finishes, it says Acrobat install failed. The latest error log is below.
    My Acrobat Pro was able to update until 11.0.09 Pro update on 9/11/14. Before the latest update and Acrobat actually runs, and works fine. The main indicator that something isn't right is that when I try to update it, the update (also seems to run OK until about the end but then) says it can't update Acrobat because something has been changed. The other CS applications run and update fine.
    I lost the Acrobat Pro Since I uninstalled and have not been able to reinstall back to my CS6 suite. I'm tired of trying things without knowing what I'm trying to fix. It's clear that this type of problem is pretty widespread with Adobe Acrobat. So, does anyone really understand what the problem with their installer is??
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW006, DW050 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 0 warning(s)
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - Acrobat X Pro : Install failed

    Hi Anoop,
    Thank you for the response. But It did not work. I already tried running my
    Mac in Safe Boot Mode and then install Acrobat. I tried again after I
    received this email instruction. it failed again.
    My question is How to reinstall Acrobat X Pro?
    This is how it happened:
    I received an Acrobat X Pro update notification and started the update
    process. Update failed and the message said it needed to uninstall and
    reinstall Acrobat X Pro.
    I followed Adobe¹s advice. But I have not been able to get Acrobat Pro to
    finish installing on my MacPro (desktop) runs on OSX 10.9.5. I have read
    lots of help files, and group discussions. I have tried all sorts of things
    including uninstalling various ways and reinstalling various ways. I tried
    other utilities to scrub residual Adobe files. I've tried installing as root
    user, in safe mode, etc.
    My Acrobat X Pro is part for the CS6 suite. It is an original CS6 install
    disk (not a download). Other parts of CS6 suite are working fine. Along the
    way I've rebuilt permissions and done various disk maintenance several
    times. I even had to restore from Time Machine once.
    Throughout all of this, about the same thing always happens. The CS
    installer runs fine for everything up to the last stage of installation for
    Acrobat. When the installer finishes, it says Acrobat install failed. The
    latest error log is below.
    My Acrobat X Pro was able to update before v11.0.09 Pro update on 9/11/14.
    Before the latest update and Acrobat actually runs, and works fine. The main
    indicator that something isn't right is that when I try to update it, the
    update (also seems to run OK until about the end but then) says it can't
    update Acrobat because something has been changed. The other CS applications
    run and update fine.
    I lost the Acrobat X Pro since I uninstalled and have not been able to
    reinstall back to my CS6 suite. I'm tired of trying things without knowing
    what I'm trying to fix. It's clear that this type of problem is pretty
    widespread with Adobe Acrobat. So, does anyone really understand what the
    problem with their installer is??
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For
    example,  ERROR: DW006, DW050 ...

  • Another way Acrobat Pro X startup fails can be fixed  - informational

    I'd like to recount an experience here, which had the same symptoms as the long run of Adobe Activation system errors. The odd process to recover from those is still needed, but the cause of the initial failure here turns out to not be Adobe's fault. Rather, Microsoft's, I think.
    The Symptom: you try to run Acrobat. It fails to show any screen, and the activity cursor soon dies away. If you watch via the Windows task manager, you can see a flicker, but then it's gone. No amount of reinstalling, etc. will fix this. I had this happen to the Acrobat Pro X which is part of CS6.
    The Solution: I had tried everything in the forum, especially the responses suggesting the problem was with Activation. However, that was not it this time. The problem was that I had a fresh version of Microsoft's anti-malware EMET program running, EMET 5.1. Acrobat was listed under protected applications, and with nearly every type of protection checked. Here's how I recovered:
    - first, of course, I clicked the master item to remove all checked protections from Acrobat Pro X.
    - Now Acrobat would start, not fail silently, but it gave me a mysterious Error 6 and insisted that I reinstall before it would work.
    - I uninstalled, and then ran the CS6 installer. It refused to accept my serial number when I typed it in, though this had not happened before. Solution: if the CS installer offers you a serial number with the last block blanked with XXXX, accept that. If you do, the installer will run. If you try to replace it, the installer will say it can't authenticate the serial number.
    - running the installer fresh and accepting the number it filled in even with the XXXX, the installer ran, installing the original version of Acrobat.
    - Probably at this stage you will need to reactivate Acrobat. You do this by the procedure which shows many times in the forum:
    = start another CS6 program, such as Photoshop, and Deactivate from the Help menu. Now all of CS6 is deactivated.
    = close the CS6 program, and then open again. Accept when it attempts to register via your Adobe ID. Now the suite is running in trial mode.
    = close the CS6 program again, and open it again. Soon after it opens you will get the opportunity to activate. Choose to do so using a serial number, and then enter your number.
    = Close the CS6 program, then open it once again, closing once again after it's open. These steps activate the suite, and thus your  re-added Acrobat.
    - Now Acrobat will run, and will open a  PDF.
    - I then installed the latest update manually, having downloaded it. This brought Acrobat to the current version 10.1.13, and tests showed all well.
    Glad to feel it's solid again, Acrobat. I haven't gone back to EMET to see what protections it can accept, saving that for another day, since EMET is a useful program for web safety.

    Ok, I had a chance to test EMET 5.1 vs. Acrobat Pro X crashing.
    - deinstalling EMET 5.1 returned Acrobat to working properly, no crashing
    - re-installing EMET 5.1 and accepting the recommended configuration did indeed include both Acrobat and Acrobat Reader configuration, using almost all of EMET's abilities. So Microsoft did it, not me.
    - once again, Acrobat Pro X crashed, not always at startup, but soon enough in viewing pdfs.
    - Acrobat Reader XI (11), however, has no evident problem with its similar EMET configuration. Reader is already supposed to be more secure than Acrobat, and EMET can only increase this safety, so that  it is good to use as default reader within Chrome, for example.
    - Also I should mention that I didn't discover this problem until much later than the EMET installation, because Distiller creating PDFs as a Windows Print job from browsers etc. had no crashing problems. This is possibly because EMET actually isn't configured for that  part of Acrobat.
    - Now, I tried the beginnings of a boolean search on EMET config for Acrobat itself. It didn't take long to discover that the problem EMET facility is SEHOP: Structured Exception Handler Overwrite Protection. This is one of the extra layerings available to try to prevent hackers from exploiting the app state on the way to a crash they deliberately cause. I seem to remember it being a particular problem in compatibility for older programs, and indeed I found some Google evidence it can interfere with Flash also if you run it on Chrome.
    - Then, simply unchecking the SEHOP box on the default EMET configuration for Acrobat, and saving that configuration appears to solve the problems with Acrobat Pro X. You'll then have all the boxes checked except SEHOP and ASR on the end, which was  already unchecked. A lot of apps don't apparently support ASR.
    - Since Reader 11 works with SEHOP, and since Microsoft included it in the standard configuration, I have the idea that Acrobat Pro XI (11) is likely to work without removing SEHOP from the configuration. This method will save you the $200 upgrade until you have reason to need it.
    Hope this is complete enough and straightforward enough as a case now, so that it should help anyone running into Acrobat not starting, or unexplained crashing of Acrobat, after they've installed Microsoft's safety package EMET.

Maybe you are looking for