Acrobat Pro X: PDF's Appear Distorted on Screen. Is there a Fix?

I'm running Windows 7, and when I try to open a PDF file, the file comes up very distorted, almost as if there is a crack in the screen.
I've run a Repair on Acrobat in Add & Remove Programs, and have uninstalled/reinstalled the program. All of my other files work fine (Word, Excel, etc.).
Has anybody else run into this before? And if so, what did you do to fix it?
Much thanks in advance!

Have you tried turning off the Check 2D graphics accelerator under Edit > Preferences> General? Does this happen in all your PDF documents or just specific ones?

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I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?

I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?
I tried uninstalling the plug ins and installing Reader based on advice in another post but it didn't work.

What's your system? windows?
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Message was edited by: Michael.lu [url deleted by host]
Message was edited by: Michael Kazlow

Problems with opening Acrobat Pro 9 PDF files

Hi. We use Acrobat Pro 9.0.0 to convert our product documentation Word files into PDFs. During the last weeks our customers report more and more problems with opening these files. We usually deliver those on a DVD with Acrobat Reader 5 or another older version. (Please don't ask me why we're still on these old versions!) Did anyone experience similar problems with Acrobat Pro 9 PDF files and older versions of the Acrobat Reader? Does Acrobat Pro 9.0.0 work smoothly with the newest Acrobat Reader 9.1 download?
Please post your comments. Thx a lot - Kay

I would recommend distributing higher version of Reader as version 5 is just too old but looks like you can't go there.
Acrobat 9 PDFMaker and Adobe PDF printers by default create PDF 1.5 compaible files. PDF 1.5 compatible files can be opened only in Acrobat 6 and above. That's probably the reason why your customers can't see the contents.
What you can do is to change your conversion settings to produce PDF 1.4 compatible files:
- In Word, select Acrobat tab or Adobe PDF menu (depending on your version of Word), select Settings
- Select "advanced settings" in the dialog that comes up
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IF you print to Adobe PDF printer, you'll find a similar setting in the print dialog.

My acrobat pro x pdf maker stopped working. Says my certificate has expired. how do I update it?

my acrobat pro x pdf maker stopped working. Says my certificate has expired. how do I update it?

First thing to try: check the date and time on your computer, especially the year. Let us know if that's correct.

I have a serious malfunction of Acrobat Pro and PDF document viewer.

I have a serious malfunction of Acrobat Pro and PDF document viewer. with monthly subscription. Side scroll bar to review the document works desperately slow, and it is very annoying to work under these conditions. Please no solution?It yosemite my OSX system and retina macbook pro in January 2015 16GB RAM. Someone can help me please?
thanks
Bruno

Dear Sukritd,
The versión is Acrobat Pro Document Cloud subscription (anual)
The version is updated.
Noting to repair, the system is 100% running.
The problem in the scroll page in all kind of pdf files.
Thanks.
Bruno
El 2/5/2015, a las 13:45, sukritd15 <[email protected]> escribió:
I have a serious malfunction of Acrobat Pro and PDF document viewer.
created by sukritd15 <https://forums.adobe.com/people/sukritd15> in Acrobat Installation & Update Issues - View the full discussion <https://forums.adobe.com/message/7504989#7504989>
Hi Bruno ,
Could you please verify the Acrobat version you are using is the latest Acrobat DC or some older version ?
Does this happen with any particular PDF file or all the documents ?
If you haven' tried repairing your Acrobat ,please try the same and see if that helps .
For repairing Acrobat Launch Acrobat>Navigate to Help> Repair Acrobat Installation .
If that does not work you could probably uninstall the software and try downloading it again and see if that fixes the issue .
Let us know how it goes .
Regards
Sukrit Dhingra
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Acrobat Pro got deleted but on Cloud still shows its there. How can I reset the Cloud so I can reinstall?

Acrobat Pro got deleted but on Cloud still shows its there. How can I reset the Cloud so I can reinstall?

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx

My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx.
since upgrading to OS lion, my mac book pro (2010 August) keeps freezing (non responsive, requires restart) when i turn on my mac and the system is trying to open apple mail. while apple mail is attempting to collect new mail, the macbook pro freezes. this happens every 2nd time i try to start up my computer. this only started happening after i upgraded to OS lion. please let me know what I need to do to fix this. being forced to restart every 2nd time i turn on my macbook pro has been very frustrating. not sure if apple mail is also the cause of my macbook pro for being very slow during start-up (on the occasion the computer doesn't freeze).

I am having similar 'freezing' problems with many programs (Mail, Safari, iTunes, etc.). I have done a clean install of Lion instead of an upgrade when it came out. Perhaps something went wrong with my install? I'm thinking about wiping and reinstalling.

Missing data in Acrobat Pro XI PDF created from Microsoft Word (2010) doc

When I create an "Adobe PDF" from a Microsoft 2010 Word doc that contains mainly images and text boxes, about 50% of the text boxes do not appear in the PDF. Also, some of the images (layered on top of each other) appear in a different order - the one on the bottom moves to the top.
How can I address this problem so that the PDF accurately reflects the Word document?
(I am using Acrobat Pro XI and Microsoft Office 2010)

Finally figured it out -- if I view the form directly in Adobe Reader (over our network), I see the confusing message about "Click 'Sign' to fill out..."
BUT, if I open the form within a web browser (IE, Firefox, etc.), I see the usual message: "Please fill out the following form. You cannot save data typed into this form. Please print..."
It is doing what I expected; I just wasn't viewing it in the usual manner. Users will be seeing this form via a web browser, so problem solved.

Acrobat Pro X PDF previewing not working in Windows 7 64-bit

Greetings, all,
The organization I work for recently purchased a volume license for Acrobat Pro X. We uninstalled Adobe Reader from all of our machines and installed Acrobat Pro X on them. After the move, the PDF preview handler stopped working. People commonly link to the URL below, but it has not worked for us. It appears it only works for the PDF preview handler packaged with Adobe Reader, not the one packaged with Acrobat Pro.
http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html
Users are unable to preview PDFs in Windows Explorer and Microsoft Office Outlook 2007. When attempting to preview in Windows Explorer, the following appears:
This file can't be previewed.
What can we do to get the preview handler working in Windows Explorer (Windows 7 64-bit) and Office Outlook 2007?
Thanks in advance!

Bill@VT wrote:
OK. Then do you mean the thumbnails in Windows Explorer? I don't have a solution for that, but there have been several posts about the issue.
Well, thumbnails in Explorer don't work either, but we're not concerned about it. The preview pane is what we're worried about. There is a button in the top-right that turns the pane on. Previewing in Outlook does not work either.
Sabian Zildjian wrote:
Check the value for AppID in this registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA- 464D-8880-44885D7DC193}]
What do you have?
{534A1E02-D58F-44f0-B58B-36CBED287C7C}
DisplayName is set to "@C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\pdfprevhndlr.dll,-101".

Acrobat Pro 9: PDF Optimizer module refuses to load...

Okay, I have a weird one...
Adobe Acrobat Pro 9.06 - The PDF Optimizer module just decided to stop loading yesterday. You poll the menu item and the window does not appear.
So I followed the usual protocols:
I restarted - nothing.
I ran a privilege fix - nothing.
I ran a deeper privilege fix and a drive diagnostic - nothing.
I logged in with a new account - Acrobat's PDF Optimizer module worked - so it must be preference corruption.
I reinstalled the application from the original media and updated it to 9.1 - still no PDF Optimizer.
So... the answer is preference corruption. But the question is, which preferences am I safe to delete?
I really don't fancy killing my suite and having to reinstall everything over again, so if I could pinpoint which prefs to kill to just affect Acrobat it would save me some time and stress...
Does anyone know?

The generic Acrobat forum wasn't an option when I had to select which community I was allowed to publish the question to... That was my first option.

Why does my Acrobat Pro 9 PDF print driver either lock up or become confused as to where it should store a file when printing a document from within the Firefox browser?

I use Adobe Acrobat Pro 9.4.5 for creating .pdf files on a Windows XP SP3 platform. Firefox 6.0.2 is my browser of choice. This question only applies to the .pdf printing process. All other printer drivers work fine with this version of Firefox.
In attempt to save paper, I choose to print most documents in an electronic .pdf format using the PDF print driver and save them to my USB drive. Before upgrading my Firefox version to 6.0.2 this process seemed to work fine but after upgrading the .pdf print process seems to be experiencing problems. This particular printing process will cause Firefox to lock up when the distiller tries to print the file to what I believe is a temporary folder under the Adobe folder. When it does this I am sometimes able to force it to complete the process but frequently it will only produce a log not a .pdf file. On other occasions the distiller will just lock up mid print without producing any kind of error message. In both cases I will frequently have to use Windows Task Manager to break out of the process which then shuts down the Firefox browser. I don't seem to have any problems when I use Internet Explorer to perform the same function. As far as I am aware I am running the most current drivers as Adobe automatically pushes down updates to me as they become available. Any ideas how I can overcome this issue or is it inherent to the new version of Firefox?

The PDF file itself does not control the "print as image" preference, which should always be turned OFF unless there's a specific need to rasterize the entire page, and is turned off by default in all Acrobat and Adobe Reader installations.
What's the filetype for the ultralight font and what export setting* are you using in ID? If you're exporting to earlier than PDF1.7, OpenType fonts will be converted and may experience some small changes in shape if their hint definitions aren't done right.
*As a side note, bear in mind that InDesign does not use any part of Acrobat when exporting PDFs, so questions specific to that stage in the process should be posted to the InDesign forums.

Adobe Acrobat Pro 9 pdf optimizer failure..

We have a problem optimizing files in Acrobat Pro 9.
When we try to optimize (Advance > PDF Optimize) the file(s) Acrobat either chrashes, or just say "an error was encountered while processing images".
It is rather large files we have, from 50Mb to 112Mb and up to 17000 pages.
We cant split them into smaller files.
I can´t find anythin in the error log.
This happends on at least 4 computers, whit diffrent settings and hardware.
Any suggestions?
Thanks.

You've likely exceeded your computers' capacity to process the necessary commands specified in the Optimizer settings chosen.
During optimization, a temp file will be created that is approximately the same size as the file being processed. The computer must be able to handle the additional load of each page being analyzed and processed. Text is not so bad, but layered images can be murder on memory.
There are some cases when an optimized pdf might actually end up being a larger file size than the original. Sometimes a simple Save As can dramatically reduce file size.
What is the goal of the optimization? How are you planning to distribute the document? Is there a reason for not providing multiple files instead of one large file? If you can give a few more details, some of the folks here might be able to give some helpful ideas.
FYI: A good article: "Understanding Acrobat's Optimizer" http://www.appligent.com/talkingpdf-understandingacrobatsoptimizer
It doesn't answer your question, but does provide good information about making optimizer choices

How to Embed Fonts and make Grayscale in Acrobat Pro 9 PDF

I supplied my printer with a PDF but he says that I need to "Embed The Fonts" in the PDF.
I made the original document in MS WORD and then I created the PDF in Acrobat Pro 9 but nowhere
along the way did I see anything that asked me to Embed The Fonts.
He also says that the type is in RGB but it needs to be in Grayscale.
When I created the PDF I didn't see any option along the way that gave me a choice between
RGB and Grayscale.
Any ideas how to achieve these two effects while going from an MS WORD document to a PDF using
Acrobat Pro 9 please?
Any help would be much appreciated.

Sorry to bother you with my problem but I wondered if you could explain a little bit more about things I didn't understand.
1 - you said > On a Mac there is no advantage to using the Word plug-in.
Do you mean that I can type directly into Acrobat?
I thought that a document needed to be created in a word processor first before I could turn it into a PDF.
Is that incorrect then?
2 - > Create the pdf file a print file menu gives you greater control.
I do apologize but I did not understand this statement either, could you please expand on it a little (to a non-techie.)
3 - > If you use the Press job option setting, the fonts will be embedded.
I can't find Press job option setting anywhere - I am using Acrobat pro 9 but there doesn't seem to be a menu with Press
anywhere, could you please expand on this a little bit too please.
4 - > If the pdf file has already been created it can be converted to greyscale using the Preflight or Convert Colors
under Advanced -> Print Production.
I understood this part and I executed it according to your instructions so thank you for that.
Unfortunately I couldn't find out how to embed my fonts and my printer charged me $75 to do that
so I was pretty upset about not being able to understand that part of your explanation.
Since the printer was able to embed the fonts in a document that was already a PDF then it must be possible
to embed fonts after a PDF has been created, is that correct?
If that is correct then i don't know how I could not find how to do it because I looked everywhere for that
ability but I could not find how to do it.
I'd be very grateful for any further help you could give, thank you.

Acrobat Pro 9 PDF Printer Hangs when printing Test Page (Checking Fonts)

I have upgraded to CS5 and acrobat pro 9....
When I print a test page from the PDF printer it starts fine but then hangs when checking fonts?!?!
I have removed the software and reinstalled twice now and the same occurs...
Any advice anyone?

Bernd,
thanks for the input... It helped a lot!
I tracked down a few corrupt fonts and now things seem much better but not quite perfect yet....
Distiller now opens fine but when I ran the test page from the PDF printer I got the follwoing error in the log file:
Does it give any clues?
%%[ ProductName: Distiller ]%%
%%[ Error: typecheck; OffendingCommand: xshow ]%%
Stack:
500
/l
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

"Type your password to allow Adobe Acrobat Pro to make changes" appears whenever launching

The message "Type your password to allow Adobe Acrobat Pro to make changes" now appears whenever I launch Adobe Acrobat Pro 9.4.2 on Mac OS 10.6.5. I am forced to enter my Mac password before every time I want to use Acrobat -- very frustrating. The problem did not used to happen. I think I recently installed an Acrobat update which might have caused this problem to happen. I am logged in as an admin user.
Here's what I tried. None of these things resolved the problem for me.
Repair disk permissions.
Restart the Mac.
Deleted the key called selfhealingfilename in SHinit.xml.
How do I resolve this?

Please try following steps:
1. Repair your current Acrobat installation
a. Launch Acrobat
b. Go to Help->Repair Acrobat Installation
c. Check all the components and press Continue
Missing components will be repaired
2. Now, update your Acrobat.
Go to Help->Check for updates
Update your Acrobat to latest version i.e. 942
3. Again , Launch Acrobat. Acrobat would ask credentials for the first time.
4. Quit Acrobat and launch Acorbat again. Acrobat should not ask for credentials now and for all subsequent launches . Please reply if you see a different behavior.

Acrobat Pro X: PDF's Appear Distorted on Screen. Is there a Fix?

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