Acrobat Pro X serial number "invalid" on reinstalling

For reasons unconnected with Adobe products, I've needed to repartition my hard disc and reinstall the operating system. To reinstate Acrobat Pro X, which I'd purchased previously,  I downloaded it again from the Adobe site, and retrieved my serial number via my Adobe account. However, when I installed it, the software alleged that my serial number was invalid. Why? I paid a lot of money for Acrobat Pro. What do I do?

I have just experienced the same problem with Adobe Acrobat Pro XI.  I hope there is an easy solution.

Similar Messages

  • Adobe Acrobat Pro XI Serial Number

    Hello,
    Where would I find Adobe Acrobat Pro XI serial number on the machine it is installed on?

    Hi mdiehl43,
    If you've registered your copy of Acrobat, you can find your serial number by logging in to your account at http://www.adobe.com, Please see Find your serial number quickly
    (Note, that if you have a subscription version, no serial number is required.)
    Please let us know if you have additional questions.
    Best,
    Sara

  • Serial Number Invalid on Reinstall

    I haven't been able to open Au 3 for the past while. Every time I tried I would get the displayed error (have no idea what it;s referring to). I finally decided to uninstall and reinstall, but upon reinstalling, I have found that my serial number won't be accepted as valid anymore. This is the only machine I've used Au 3 on. Any suggestions? Keep in mind the error isn't the issue any more - it's that Au is saying my serial number is invalid.

    See here:
    Audition 3 and the activation service
    and here:
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

  • Acrobat Pro XI Serial Number Issues

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    The messaging is indicating that you purchased an upgrade version of Acrobat and it is trying to find the earlier version that qualifies you to install and activate the upgrade.  You should have the option of entering the serial number for the previous version instead of actually having it installed.
    You should be able to tell if you purchased an upgrade based on the price you paid... check the product page.  If you did not intend to purchase an upgrade version then you should get that resolved thru Adobe Support directly by chat or phone.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Why is my Acrobat 9 product serial number invalid?

    I recently upgraded my home computer from XP to Windows 7, which required a clean install. When I went to download my Acrobat 9 from the Adobe website, I received an invalid serial number message. The serial number is the one shown with my registered product in my account. Thanks.

    Hi ShebasMom,
    Please try the steps mentioned in the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
    Regards,
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  • CS5 Master Collection Box Set - Where is Acrobat Pro 9 serial number?

    Hi there-
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    Yes, 24 digits for Acrobat on mine.
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  • Retrieving Acrobat Pro 9 Serial Number before installing Windows 7

    Hi everyone,
    I need to format the hard drive to install Windows 7 on a computer running Windows XP x64 and the user is not able to find it nor to tell me if it is a boxed version or a downloaded version possibly bought from the University Campus bookstore.
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    5. After that go to:
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    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Acrobat Pro ignoring Serial number in .MST

    Has anyone ever seen this = I created a .mst using the Adobe customization tool. When I run the acropro.msi with the TRANSFORMS=ACROPRO.MST it ignores my serial number. I get the company name and organization name but the serial number is  blank. The installations are failing as soon as I click next with a blank serial number.

    Hello RhondaLay
    Pleae try this command line option, and see it works for you. -
    msiexec.exe /qn /i "<full path to the .msi file>.msi" ISX_SERIALNUMBER=
    "<your valid Acrobat serial number>"
    For more details, please refer http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html
    ~Deepak

  • Upgrade installer not accepting old (Acrobat Pro X) serial number

    So I'm stuck.  I'm waiting for a chat to begin with Adobe tech support.

    Nevermind.  The installer was asking for the new SN.

  • I have a copy of Adobe 8 pro move it from my old laptop to the new an it said an serial number invalid i talked with someone was refered to life chat, nothing they could do, now im here, i ont thing i should have to purchase new, has anyone had the same i

    have a copy of Adobe 8 pro move it from my old laptop to the new an it said an serial number invalid i talked with someone was refered to life chat, nothing they could do, now im here, i ont thing i should have to purchase new, has anyone had the same issues and how did you get it fixed or are you in the same boat.

    Hi Edward Guilliver,
    As i understand you are facing 'Serial Number Invalid' Issue, I would recommend you to refer these Links for more information:
    Link 1: https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    Link 2: Error "Invalid serial number" | Acrobat 9 | CS4
    Please let me know if any of this Link fix your issue.
    Regards,
    Rahul Tyagi

  • Acrobat 9 Standard serial key invalid error

    My Acrobat 9 Standard Serial number is not working. It keeps saying the serial is "invalid". The Chat support said it's a valid serial number. I'm not sure if it's ok to post the serial number here, so I won't. I need some assistance as soon as possible. This is killing my productivity.

    Equally, even if you posted the number there is nothing we could do with it. (Except, possibly, install the software, which would leave you without it).
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    Things to double and triple check.
    1. That you have the right software, for the right platform (Mac or Win)
    2. That you are using the ORIGINAL installer - disk or download. Don't assume you can download a replacement for a disk.
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    I have exactly the same problem as Oxbay - but, I do have the CD & the serial number. When reinstalling the program, it just loads, never gives me the opportunity to save to a specific drive (which caused the problem in the first place), enter the serial number, or ask which type of installation (full or custom). I use the program erratically so no intention of upgrading to 8.0 Professional, but do need the program. You can't get into the "Help" section for a detect or repair issue. Any other suggestions would be very helpful. Thank you!

  • Installing Photoshop CS4 from original Disk onto my new Macbook Pro.  Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep.  How do I resolve ?

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    Tina Hadley did you migrate/transfer your applications over to your new Macintosh?  If so this could cause problems with your serial number being recognized.  Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder.  Once this is done you will also want to run the CC Cleaner Tool.  Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I am having the same experience. Did you find a solution??

  • Can you please check the purchase date of my macbook pro by serial number c02m3av4fd56? thx!!

    can anyone check the purchase date of my macbook pro by serial number c02m3av4fd56? thx!!

    Use this link.  https://selfsolve.apple.com/agreementWarrantyDynamic.do

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