Acrobat Pro XI - Crashes when Acrobat Preferences is Opened
Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, G
I met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process: AdobeAcrobat [72661]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.01 (11.0.01)
Code Type: X86 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-21 16:51:41.497 +0900
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 347798 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x906fcc5a __kill + 10
1 libSystem.B.dylib 0x906fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9078f5a5 raise + 26
3 libSystem.B.dylib 0x907a56e4 abort + 93
4 libstdc++.6.dylib 0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...inguistic.LinguisticManager 0x25e0da46 0x25e07000 + 27206
9 ...inguistic.LinguisticManager 0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling 0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling 0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling 0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling 0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework 0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework 0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation 0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation 0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation 0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox 0x99c66d60 RunCurrentEventLoopInMode + 392
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Interval Since Last Report: 608 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 57 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 4F049798-25C3-4E24-AC54-FBED8CE6C174
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000022
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: frame
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x956441bf objc_msgSend_stret + 15
1 ...le.prokit.SnowLeopardPanels 0x16058e2a _NSProNavDrawLabelColorIndexImpl + 11395
2 ...le.prokit.SnowLeopardPanels 0x1605766e _NSProNavDrawLabelColorIndexImpl + 5319
3 com.apple.dspinterface 0x00044d76 -[DSPXProjectBinModule importAsset:] + 276
4 com.apple.AppKit 0x92b98a26 -[NSApplication sendAction:to:from:] + 112
5 com.apple.prokit 0x00469414 -[NSProApplication sendAction:to:from:] + 127
6 com.apple.AppKit 0x92c78255 -[NSControl sendAction:to:] + 108
7 com.apple.AppKit 0x92c73d02 -[NSCell _sendActionFrom:] + 169
8 com.apple.AppKit 0x92c72ff9 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
9 com.apple.AppKit 0x92cc86ed -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
10 com.apple.prokit 0x004ae21e -[NSProButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 539
11 com.apple.AppKit 0x92c71a4f -[NSControl mouseDown:] + 812
12 com.apple.AppKit 0x92c6fa58 -[NSWindow sendEvent:] + 5549
13 com.apple.prokit 0x004919f0 -[NSProWindow sendEvent:] + 264
14 com.apple.dspinterface 0x000abb8e -[DSPXDocumentWindowClass sendEvent:] + 770
15 com.apple.AppKit 0x92b8860b -[NSApplication sendEvent:] + 6431
16 com.apple.prokit 0x0046c040 -[NSProApplication sendEvent:] + 1901
17 com.apple.AppKit 0x92b1c253 -[NSApplication run] + 917
18 com.apple.prokit 0x0046c3f6 NSProApplicationMain + 326
19 com.apple.dvdstudiopro 0x000034d8 0x1000 + 9432
20 com.apple.dvdstudiopro 0x00002ce6 0x1000 + 7398
21 com.apple.dvdstudiopro 0x00002c0d 0x1000 + 7181
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9044a382 kevent + 10
1 libSystem.B.dylib 0x9044aa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x90449f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x90451aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9045175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x904533f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreGraphics 0x97637b7d layer_blit_work_queue_thread + 973
4 libSystem.B.dylib 0x90451259 _pthread_start + 345
5 libSystem.B.dylib 0x904510de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x90423b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x904516e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x904805a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x9629495c -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x9624d451 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x9624d334 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.dvdbase 0x007bc0f9 -[ThreadSafeQueue headItem] + 46
7 com.apple.dvdbase 0x007bfa64 -[MPEGEncoderManager generateMPEG_ThreadProc:] + 154
8 com.apple.Foundation 0x96258564 -[NSThread main] + 45
9 com.apple.Foundation 0x96258514 __NSThread__main__ + 1499
10 libSystem.B.dylib 0x90451259 _pthread_start + 345
11 libSystem.B.dylib 0x904510de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x90451aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9047d9c5 nanosleep$UNIX2003 + 188
2 com.apple.Foundation 0x962805d5 +[NSThread sleepUntilDate:] + 147
3 com.apple.dvdbase 0x007bfce8 -[MPEGEncoderManager checkEncoderServer] + 87
4 com.apple.Foundation 0x96258564 -[NSThread main] + 45
5 com.apple.Foundation 0x96258514 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x90451259 _pthread_start + 345
7 libSystem.B.dylib 0x904510de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x90423b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x904516e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x904805a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x9629495c -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x9624d451 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x9624d334 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.dvdbase 0x007bc0f9 -[ThreadSafeQueue headItem] + 46
7 com.apple.dvdbase 0x007c2d28 -[AIFFEncoderManager generateAIFF_ThreadProc:] + 109
8 com.apple.Foundation 0x96258564 -[NSThread main] + 45
9 com.apple.Foundation 0x96258514 __NSThread__main__ + 1499
10 libSystem.B.dylib 0x90451259 _pthread_start + 345
11 libSystem.B.dylib 0x904510de thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x90442ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x92624c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x90451259 _pthread_start + 345
3 libSystem.B.dylib 0x904510de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x90423b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x904516f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9049a05f pthread_cond_wait + 48
3 com.apple.dvdbase 0x009db585 -[DVDAssetScheduler mainLoop:] + 191
4 com.apple.Foundation 0x96258564 -[NSThread main] + 45
5 com.apple.Foundation 0x96258514 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x90451259 _pthread_start + 345
7 libSystem.B.dylib 0x904510de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x90423afa mach_msg_trap + 10
1 libSystem.B.dylib 0x90424267 mach_msg + 68
2 com.apple.CoreFoundation 0x925e530f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x925e43f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x925ea334 CFRunLoopRun + 84
5 com.apple.DesktopServices 0x90004b3d TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
6 ...ple.CoreServices.CarbonCore 0x9185054a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x90451259 _pthread_start + 345
8 libSystem.B.dylib 0x904510de thread_start + 34
Thread 9: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libSystem.B.dylib 0x90451aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9047d9c5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x9047d903 usleep$UNIX2003 + 61
3 com.apple.DesktopServices 0x9000e731 TNode::WaitToBeSynced(bool) + 197
4 com.apple.DesktopServices 0x9000e4a0 TNode::StSynchronize::StSynchronize(TNodePtr const&, unsigned long) + 210
5 com.apple.DesktopServices 0x9005cd2a TNode::GetNodeFromPathName(TUString const&, TNodePtr&) + 76
6 com.apple.DesktopServices 0x900182a9 TNode::FindUserFolder(unsigned long, bool, TNodePtr&) + 229
7 com.apple.DesktopServices 0x900180a4 TNode::SetSpecialNodeFromOStype(unsigned long) + 142
8 com.apple.DesktopServices 0x90017f7c TNode::SetSpecialNode(unsigned long, TNodePtr&) + 276
9 com.apple.DesktopServices 0x90012683 TNode::GetSpecialNodeWithStatus(unsigned long, OpaqueNodeRequest* const&, unsigned long, TNodePtr&) + 617
10 com.apple.DesktopServices 0x90029166 TNode::GetSpecialNode(unsigned long, OpaqueNodeRequest* const&, unsigned long) + 50
11 com.apple.DesktopServices 0x900290de TNode::IsDesktop() const + 98
12 com.apple.DesktopServices 0x90028a52 TNode::ResolveSharedFileListAliasIfNeeded() + 756
13 com.apple.DesktopServices 0x9001022b TNode::SynchronizeChildren(unsigned long, TNodeEventPtrSet&) + 4409
14 com.apple.DesktopServices 0x9000ec08 TNode::HandleSync(unsigned long) + 886
15 com.apple.DesktopServices 0x9000e85e TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 56
16 com.apple.DesktopServices 0x900614ea TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 1154
17 com.apple.DesktopServices 0x9000ccbd __PostNodeTaskRequest_block_invoke_2 + 94
18 libSystem.B.dylib 0x90457a24 _dispatch_call_block_and_release + 16
19 libSystem.B.dylib 0x9044a48c _dispatch_queue_drain + 249
20 libSystem.B.dylib 0x90449ee8 _dispatch_queue_invoke + 50
21 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
22 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
23 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 10: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libSystem.B.dylib 0x90423b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x90429646 pthread_mutex_lock + 490
2 ...ple.CoreServices.OSServices 0x901f4740 _SFLReleaseSnapshot + 38
3 com.apple.LaunchServices 0x92166af5 LSSharedFileListCopySnapshot + 1407
4 com.apple.DesktopServices 0x90026269 TFSInfoSynchronizer::FetchChildren() + 407
5 com.apple.DesktopServices 0x9000f1e6 TNode::SynchronizeChildren(unsigned long, TNodeEventPtrSet&) + 244
6 com.apple.DesktopServices 0x9000ec08 TNode::HandleSync(unsigned long) + 886
7 com.apple.DesktopServices 0x9000e85e TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 56
8 com.apple.DesktopServices 0x900614ea TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 1154
9 com.apple.DesktopServices 0x9000ccbd __PostNodeTaskRequest_block_invoke_2 + 94
10 libSystem.B.dylib 0x90457a24 _dispatch_call_block_and_release + 16
11 libSystem.B.dylib 0x9044a48c _dispatch_queue_drain + 249
12 libSystem.B.dylib 0x90449ee8 _dispatch_queue_invoke + 50
13 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
14 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
15 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 11: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libSystem.B.dylib 0x90423b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x90429646 pthread_mutex_lock + 490
2 ...ple.CoreServices.OSServices 0x901f4740 _SFLReleaseSnapshot + 38
3 com.apple.LaunchServices 0x92166af5 LSSharedFileListCopySnapshot + 1407
4 com.apple.DesktopServices 0x90026269 TFSInfoSynchronizer::FetchChildren() + 407
5 com.apple.DesktopServices 0x9000f1e6 TNode::SynchronizeChildren(unsigned long, TNodeEventPtrSet&) + 244
6 com.apple.DesktopServices 0x9000ec08 TNode::HandleSync(unsigned long) + 886
7 com.apple.DesktopServices 0x9000e85e TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 56
8 com.apple.DesktopServices 0x900614ea TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 1154
9 com.apple.DesktopServices 0x9000ccbd __PostNodeTaskRequest_block_invoke_2 + 94
10 libSystem.B.dylib 0x90457a24 _dispatch_call_block_and_release + 16
11 libSystem.B.dylib 0x9044a48c _dispatch_queue_drain + 249
12 libSystem.B.dylib 0x90449ee8 _dispatch_queue_invoke + 50
13 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
14 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
15 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 12: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libSystem.B.dylib 0x90423b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x90429646 pthread_mutex_lock + 490
2 ...ple.CoreServices.OSServices 0x901f4740 _SFLReleaseSnapshot + 38
3 com.apple.LaunchServices 0x92166af5 LSSharedFileListCopySnapshot + 1407
4 com.apple.DesktopServices 0x90026269 TFSInfoSynchronizer::FetchChildren() + 407
5 com.apple.DesktopServices 0x9000f1e6 TNode::SynchronizeChildren(unsigned long, TNodeEventPtrSet&) + 244
6 com.apple.DesktopServices 0x9000ec08 TNode::HandleSync(unsigned long) + 886
7 com.apple.DesktopServices 0x9000e85e TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 56
8 com.apple.DesktopServices 0x900614ea TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 1154
9 com.apple.DesktopServices 0x9000ccbd __PostNodeTaskRequest_block_invoke_2 + 94
10 libSystem.B.dylib 0x90457a24 _dispatch_call_block_and_release + 16
11 libSystem.B.dylib 0x9044a48c _dispatch_queue_drain + 249
12 libSystem.B.dylib 0x90449ee8 _dispatch_queue_invoke + 50
13 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
14 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
15 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 13: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libSystem.B.dylib 0x9042e11e stat$INODE64 + 10
1 com.apple.framework.IOKit 0x91545517 symAddrInSC + 165
2 com.apple.framework.IOKit 0x9154577b SCPreferencesCreate + 54
3 ...ple.CoreServices.OSServices 0x901ef4d7 StatusMonitor::installSMBPreferencesMonitor() + 65
4 ...ple.CoreServices.OSServices 0x901ed179 StatusMonitor::start() + 69
5 ...ple.CoreServices.OSServices 0x901ecbe5 NetworkBrowser::openNode(__NWNode*, __CFString const*, unsigned long) + 105
6 ...ple.CoreServices.OSServices 0x901ecb04 _NWBrowserOpenNode + 113
7 com.apple.DesktopServices 0x9001db53 TNode::DoExternalRegistration(TCountedPtr<TNotifier> const&) + 1033
8 com.apple.DesktopServices 0x9001d4b2 TNode::HandleRegisterForNotification(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 190
9 com.apple.DesktopServices 0x900613b8 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 848
10 com.apple.DesktopServices 0x9000ccbd __PostNodeTaskRequest_block_invoke_2 + 94
11 libSystem.B.dylib 0x90457a24 _dispatch_call_block_and_release + 16
12 libSystem.B.dylib 0x9044a48c _dispatch_queue_drain + 249
13 libSystem.B.dylib 0x90449ee8 _dispatch_queue_invoke + 50
14 libSystem.B.dylib 0x90449cfe _dispatch_worker_thread2 + 240
15 libSystem.B.dylib 0x90449781 _pthread_wqthread + 390
16 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 14:
0 libSystem.B.dylib 0x90449412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x904499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x904495c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1beb6a10 ebx: 0x16056e0a ecx: 0x93302a7c edx: 0x00000002
edi: 0x00000000 esi: 0x93302a7c ebp: 0xbfffeee8 esp: 0xbfffee78
ss: 0x0000001f efl: 0x00010202 eip: 0x956441bf cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000022
Binary Images:
0x1000 - 0x3fff com.apple.dvdstudiopro 4.2.1 (431.25) /Applications/DVD Studio Pro.app/Contents/MacOS/DVD Studio Pro
0x9000 - 0x10ff3 com.apple.AEProfiling 1.2 (18) /Applications/DVD Studio Pro.app/Contents/Frameworks/AEProfiling.framework/Versions/A/AEProfiling
0x18000 - 0x27fff com.apple.AERegistration 1.2 (68) /Applications/DVD Studio Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
0x39000 - 0x2d4fd7 com.apple.dspinterface 4.2.1 (431.25) /Applications/DVD Studio Pro.app/Contents/Frameworks/DSPInterface.framework/Versions/A/DSPInterface
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0x941dc000 - 0x941dffe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x94226000 - 0x9426bff7 com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x9426c000 - 0x94349fe3 com.apple.DiscRecording 5.0.9 (5090.4.2) <92C85A16-5C80-9F35-13BE-2B312956AA9A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9434a000 - 0x94385feb libFontRegistry.dylib ??? (???) <AD45365E-A3EA-62B8-A288-1E13DBA22B1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x94386000 - 0x94394fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x943a0000 - 0x943aeff7 com.apple.opengl 1.6.13 (1.6.13) <025A905D-C1A3-B24A-1585-37C328D77148> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x943af000 - 0x943f0ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x943f1000 - 0x943f7fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x943f8000 - 0x94408ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94409000 - 0x9481fff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x94983000 - 0x949a7ff7 libJPEG.dylib ??? (???) <0C406884-DAAF-0409-2659-9D1602D752D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x949a8000 - 0x94a60feb libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x94a61000 - 0x94aa5ff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x94aa6000 - 0x94aa6ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x94aa7000 - 0x94aebfe7 com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x94aec000 - 0x94b7efe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x94b7f000 - 0x94b86ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x94df0000 - 0x94e18ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
0x94e5a000 - 0x94e63ff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x94e64000 - 0x94e83ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94f9d000 - 0x94f9fff7 com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x94fa0000 - 0x9501bfff com.apple.AppleVAFramework 4.10.26 (4.10.26) <B293EC46-9F71-F448-F0E7-2960DC6DAEF7> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9501c000 - 0x95095ff7 com.apple.PDFKit 2.5.1 (2.5.1) <A068BF37-03E0-A231-2791-561C60C3ED2B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x95163000 - 0x95164ff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x95165000 - 0x95292ffb com.apple.MediaToolbox 0.484.52 (484.52) <C9035045-D1B4-1B1F-7354-B00D1094D804> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x953ba000 - 0x9541effb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9541f000 - 0x9555cfe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <2D31CC6F-32CC-72FF-34EC-AB40CEE496A7> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x955af000 - 0x955e9fe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib
0x955ea000 - 0x9563dff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9563e000 - 0x956ebfe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x956ec000 - 0x956fdff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x95731000 - 0x9573efe7 libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <828CCEAB-F193-90F1-F48C-54E3C88B29BC> /usr/lib/libbz2.1.0.dylib
0x9573f000 - 0x957d7fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x957d8000 - 0x957edfff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x96242000 - 0x964b3fef com.apple.Foundation 6.6.7 (751.62) <5C995C7F-2EA9-50DC-9F2A-30237CDB31B1> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x964b4000 - 0x9681fff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x96820000 - 0x96828ff7 com.apple.DisplayServicesFW 2.3.3 (289) <828084B0-9197-14DD-F66A-D634250A212E> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x96829000 - 0x96841ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x96842000 - 0x9684dff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9684e000 - 0x96859ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9685a000 - 0x96893fe7 com.apple.bom 10.0 (164) <CC61CCD7-F76C-45DD-6666-C0E0D07C7343> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x96894000 - 0x968eaff7 com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x969c3000 - 0x969fdff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <038731B1-CC44-3943-E3DE-4BAAA203EB72> /usr/lib/libcups.2.dylib
0x969fe000 - 0x96a12ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96a13000 - 0x96a19fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x96a1a000 - 0x96ac2ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x96b95000 - 0x96dfbff7 com.apple.security 6.1.2 (55002) <64A20CEB-E614-D35F-7B9F-246BCB25BA23> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96e6c000 - 0x96e76ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x96e77000 - 0x96ec0fe7 libTIFF.dylib ??? (???) <10F7E21B-EC59-6594-004F-798DA3F37789> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96f01000 - 0x96f02ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x96f03000 - 0x97085fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x97086000 - 0x970b6ff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x970e2000 - 0x97113ff7 libGLImage.dylib ??? (???) <0EE86397-A867-0BBA-E5B1-B800E43FC5CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9740e000 - 0x97455ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x97456000 - 0x9745aff7 libGIF.dylib ??? (???) <B7BA65AF-681C-F18B-A434-CBEC76A45646> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9745b000 - 0x9746bff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x9746c000 - 0x97c5b557 com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x97cda000 - 0x97d00ffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x97d01000 - 0x97d06ff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x97d07000 - 0x97d07ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x97d08000 - 0x97d23ff7 libPng.dylib ??? (???) <4C105512-6FA8-2AE0-D058-6A8AA00F9DA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x97d24000 - 0x97ee6feb com.apple.ImageIO.framework 3.0.4 (3.0.4) <20E90968-E04B-7B68-DBA2-92C729A8243F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x97ee7000 - 0x9831cff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x98351000 - 0x983b2fe7 com.apple.CoreText 151.10 (???) <5C2DEFBE-D54B-4DC7-D456-9ED02880BE98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x983ce000 - 0x983d8fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x983d9000 - 0x98429ff7 com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x9842a000 - 0x9842aff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9857f000 - 0x98581ff7 libRadiance.dylib ??? (???) <47E300B5-DBEF-86C4-29BD-86DBEDD2FBB5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x98582000 - 0x9858fff7 com.apple.AppleFSCompression 24.4 (1.0) <09E7FA6D-4BE8-5CA6-732F-D70EDF0E3910> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x98607000 - 0x986b3fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x986b4000 - 0x98723ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x98724000 - 0x98730ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x98731000 - 0x987eafe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x987eb000 - 0x98828ff7 com.apple.CoreMedia 0.484.52 (484.52) <62B0C876-A931-372F-8947-7CBA0379F427> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x98829000 - 0x98829ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9979b000 - 0x99abffef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x99ac7000 - 0x99b44ff7 com.apple.iLifeMediaBrowser 2.5.5 (468.2.2) <459C8983-EAC4-7067-3355-5299D111D339> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x99c5d000 - 0x99f57fef com.apple.QuickTime 7.6.6 (1783) <1EC8DC5E-12E3-1DB8-1F7D-44C6EF193C58> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9a04d000 - 0x9a04eff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <838E1760-F7D9-3239-B3A8-20E25EFD1379> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Any help would be appreciated. I am kind of crippled with out this program running properly. -
Acrobat Pro 9 - Crashes when trying to change Postscript Prefs
Hello all,
I have Acrobat 9 on an Apple Xserve running 10.7.5. I need to change the way Acrobat handles conversion from PDF to PS as the default is PS 2 not 3 plus other changes ...
When I try to access the panel the app freezes and the crashes ... If i try to access other Convert from PDF prefs in the same window it doesnt crash.
Partial error log ...
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
__TEXT 0000000000001000-0000000000003000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Application Specific Information:
objc[2891]: garbage collection is OFF
Performing @selector(handleAction:) from sender UIT_NSButton 0x4e5a790
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9a183a69 CFURLCreateStringWithFileSystemPath + 265
1 com.apple.CoreFoundation 0x9a18394d CFURLCopyFileSystemPath + 45
2 AdobeAGM 0x7e728e70 PPDList_MacOSXCompressed::GetPPDFiles() + 592
3 AdobeAGM 0x7e8a2cd8 PPDListCache::GetPPDList() + 164
4 AdobeAGM 0x7e5ecaaa PrintSession::GetAvailablePPDFiles() + 18
5 AdobeAGM 0x7e7246db PrintSession_Mac_Carbon::GetAvailablePPDFiles() + 37
6 AdobeAGM 0x7e5ed9de _AGMPrintSessionGetAvailablePPDFilesProc_GetAvailablePPDFiles(AGMPrintSession*) + 40
7 com.adobe.Acrobat.framework 0x80a1b02c 0x7feb8000 + 11939884
8 com.adobe.Acrobat.framework 0x80044df7 RunAcrobat + 1615997
9 com.adobe.Acrobat.framework 0x80045c1f RunAcrobat + 1619621
10 com.adobe.Acrobat.framework 0x8001a1de RunAcrobat + 1440868
11 com.adobe.Acrobat.framework 0x8001fcac RunAcrobat + 1464114
12 com.adobe.Acrobat.adm 0x0ca504f8 ADMSpace::UITWindowAdapter::CreateWindowForDialog(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 574
13 com.adobe.Acrobat.adm 0x0ca505cc ADMSpace::UITWindowAdapter::Modal(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 68
14 com.adobe.Acrobat.adm 0x0ca98272 ADMUITConversionSuiteImp::ModalUITWindow(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 66
Alternate user tried but no luck and full uninstall of whole suite and reinstall of CS4 also has not worked.
Any suggestions appreciated.
MitchFound this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch -
Adobe Acrobat Pro X Crashes when Trying to Scan to PDF - Epson Perfection v30 on Windows 7
I am running Windows 7 with Acrobat Pro 10.0.0
I have a Epson Perfection v30 Scanner installed. I open Acrobat, and when I select Scan to PDF, pick the v30 Scanner, and start the scan, it does actually start and complete the scanning process. However, at the moment where it displays the results of the scan, Acrobat crashes with the following Signature:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.0.0.396
Application Timestamp: 4cc5ebc0
Fault Module Name: sdc330Twain.ds_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dcc0018
Exception Code: c0000005
Exception Offset: 0505546d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
We have 8 machines with Acrobat and this Printer, and I am able to repeat this with each system.
Does anybody have any ideas? Is anybody using the Epson Perfection v30 scanner?Any ideas? there was an update on adobe dated 2/25/13. Perhaps if I uninstall it? I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall? I am nervous about doing this. Thanks
-
Acrobat pro DC crashes when running preflight (digital printing, colors)
Have just installed acrobat dc, having used acrobat 8 earlier..
now i cant run preflight for digital printing wo crashing.
Process:
AdobeAcrobat [17194]
Path:
/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
15.007.20033 (15.007.20033)
Code Type:
X86-64 (Native)
Parent Process: launchd [273]
Responsible:
AdobeAcrobat [17194]
User ID:
502
Date/Time:
2015-04-08 12:56:13.588 +0200
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: E47C2846-87CA-7968-63CC-5ACE7B35B3CD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000d0
VM Regions Near 0xd0:
-->
__TEXT
0000000108dc4000-0000000108dc7000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.PreflightLib
0x000000012f746f48 CInsp2CommonUI::CheckOpenPDFDoc(PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, PRC::CPackage*, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, CInsp2CommonUI::EPreflightAction, bool, bool, bool, CInspektor2Machine::TBondedMachine::EMachineType, bool (*)(std::basic_string<wchar_t, std::char_traits<wchar_t>, std::allocator<wchar_t> > const&, ESequenceStepType, void*), void*, int) + 2100
1 com.adobe.PreflightLib
0x000000012f7466a0 CInsp2CommonUI::CheckPDFDocument(_t_PDDoc*, PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, PRC::CPackage*, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, CInsp2CommonUI::EPreflightAction, bool, bool, bool, CInspektor2Machine::TBondedMachine::EMachineType, bool (*)(std::basic_string<wchar_t, std::char_traits<wchar_t>, std::allocator<wchar_t> > const&, ESequenceStepType, void*), void*, int) + 296
2 com.adobe.PreflightLib
0x000000012e6ae097 CPreflightDlgManager::checkPDFDocument(CInsp2CommonUI*, _t_PDDoc*, PRC::CPRCEngine const&, PRC::Detail::CID<PRC::CProfile> const&, int, int, bool (*)(CDocumentData const&, int, bool, CPageData const*, CSASnippet const*, CPreCompRule const*, Inspk_EPreflightPart, void*), void*, int (*)(unsigned int, unsigned int, Inspk_EPreflightPart, unsigned char*, unsigned int, void*), void (*)(void*), void (*)(void*), void*, bool, FileSys::CFileSpec (*)(Inspk_ESaveAsReason, Inspk_ESaveAsReasonPDFX, Inspk_EPDFXVersion, Inspk_ESaveAsReasonPDFA, Inspk_EPDFAVersion, FileSys::CFileSpec const&, void*), void*, std::set<OPAQUE_64_BITS, CCosObjEval2, std::allocator<OPAQUE_64_BITS> > (*)(_t_CosDoc*, void*), void*, bool, bool) + 547
3 com.adobe.PreflightLib
0x000000012f403d01 (anonymous namespace)::callExecuteProfile(CInsp2CommonUI*, bool, CPreflightDlgManagerHelper::EForceDynParamTypeHelper) + 5377
4 com.adobe.PreflightLib
0x000000012f3f6fc3 (anonymous namespace)::doCalls_(CInsp2CommonUI*, CPreflightFrameDlg::EMenu) + 359
5 com.adobe.PreflightLib
0x000000012f3f502a (anonymous namespace)::doCalls(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, bool, CPreflightFrameDlg::EMenu) + 816
6 com.adobe.PreflightLib
0x000000012f3f53c0 CPreflightDlgManagerHelper::doAnalyzeSelection(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, CPreflightDlgManagerHelper::EForceDynParamTypeHelper, bool, bool) + 76
7 com.adobe.PreflightLib
0x000000012e6ad411 CPreflightDlgManager::doAnalyzeSelection(char const*, unsigned int, char const*, char const*, char const*, CInsp2CommonUI*, CPreflightDlgManager::EForceDynParamType, bool, bool) + 77
8 com.adobe.PreflightLib
0x000000012f22e9e9 CPreflightFrameDlg::eventMenu(wxCommandEvent&) + 353
9 com.adobe.PreflightLib
0x000000013055e19a wxEvtHandler::ProcessEventIfMatchesId(wxEventTableEntryBase const&, wxEvtHandler*, wxEvent&) + 88
10 com.adobe.PreflightLib
0x000000013055e0ac wxEventHashTable::HandleEvent(wxEvent&, wxEvtHandler*) + 108
11 com.adobe.PreflightLib
0x000000013055eb03 wxEvtHandler::TryHereOnly(wxEvent&) + 73
12 com.adobe.PreflightLib
0x000000013055ea28 wxEvtHandler::ProcessEventLocally(wxEvent&) + 40
13 com.adobe.PreflightLib
0x000000013055e9b9 wxEvtHandler::ProcessEvent(wxEvent&) + 87
14 com.adobe.PreflightLib
0x000000013055e877 wxEvtHandler::ProcessPendingEvents() + 237
15 com.adobe.PreflightLib
0x0000000130599b9f wxAppConsoleBase::ProcessPendingEvents() + 121
16 com.adobe.PreflightLib
0x00000001302cfb6e (anonymous namespace)::MyTimerProc(__EventLoopTimer*, void*) + 402
17 com.apple.CoreFoundation
0x00007fff8e6cb3e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
18 com.apple.CoreFoundation
0x00007fff8e6caf1f __CFRunLoopDoTimer + 1151
19 com.apple.CoreFoundation
0x00007fff8e73c5aa __CFRunLoopDoTimers + 298
20 com.apple.CoreFoundation
0x00007fff8e6866a5 __CFRunLoopRun + 1525
21 com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
22 com.apple.HIToolbox
0x00007fff8e369a0d RunCurrentEventLoopInMode + 226
23 com.apple.HIToolbox
0x00007fff8e369685 ReceiveNextEventCommon + 173
24 com.apple.HIToolbox
0x00007fff8e3695bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
25 com.apple.AppKit
0x00007fff887af24e _DPSNextEvent + 1434
26 com.apple.AppKit
0x00007fff887ae89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
27 com.apple.AppKit
0x00007fff887a299c -[NSApplication run] + 553
28 com.adobe.Acrobat.framework
0x0000000108dd735b 0x108dcf000 + 33627
29 com.adobe.Acrobat.framework
0x0000000108dd5c40 RunAcrobat + 236
30 com.adobe.Acrobat.Pro
0x0000000108dc5cb2 main + 86
31 com.adobe.Acrobat.Pro
0x0000000108dc5c54 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff90754662 kevent64 + 10
1 libdispatch.dylib
0x00007fff84ca4421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff84ca4136 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: NSOperationQueue 0x6080004308c0
0 libsystem_kernel.dylib
0x00007fff90753a3a __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff91222dc0 nanosleep + 200
2 com.apple.Foundation
0x00007fff8a372cfd +[NSThread sleepForTimeInterval:] + 156
3 com.adobe.Acrobat.framework
0x0000000109cfb47b 0x108dcf000 + 15910011
4 com.apple.Foundation
0x00007fff8a2e9f31 -[__NSOperationInternal _start:] + 631
5 com.apple.Foundation
0x00007fff8a2e9bdb __NSOQSchedule_f + 64
6 libdispatch.dylib
0x00007fff84ca228d _dispatch_client_callout + 8
7 libdispatch.dylib
0x00007fff84ca67e3 _dispatch_async_redirect_invoke + 154
8 libdispatch.dylib
0x00007fff84ca228d _dispatch_client_callout + 8
9 libdispatch.dylib
0x00007fff84ca4082 _dispatch_root_queue_drain + 326
10 libdispatch.dylib
0x00007fff84ca5177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib
0x00007fff8f512ef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2 com.adobe.AGM
0x000000010b7202e2 AGMMessageQueueImpl::Pull() + 68
3 com.adobe.AGM
0x000000010b72021d AGMWorkQueueTask::operator()() + 73
4 com.adobe.AGM
0x000000010bab66c3 boost::(anonymous namespace)::thread_proxy(void*) + 136
5 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit
0x00007fff8894f05e _NSEventThread + 144
6 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2 com.adobe.Acrobat.framework
0x000000010923d02f 0x108dcf000 + 4644911
3 com.adobe.Acrobat.framework
0x000000010922ddb1 0x108dcf000 + 4582833
4 com.adobe.Acrobat.framework
0x0000000109d848bf 0x108dcf000 + 16472255
5 com.adobe.Acrobat.framework
0x0000000109229753 0x108dcf000 + 4564819
6 com.adobe.Acrobat.framework
0x0000000109237804 0x108dcf000 + 4622340
7 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff9075464a kevent + 10
1 com.adobe.Acrobat.framework
0x000000010a551aab 0x108dcf000 + 24652459
2 com.adobe.Acrobat.framework
0x000000010a4a12bd 0x108dcf000 + 23929533
3 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
4 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
5 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation
0x00007fff8a348ff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation
0x00007fff8a348dfb __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff907539aa __select + 10
1 com.apple.CoreFoundation
0x00007fff8e6d2a03 __CFSocketManager + 867
2 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
3 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
4 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff907549f2 read + 10
1 com.adobe.Acrobat.framework
0x000000010922c133 0x108dcf000 + 4575539
2 com.adobe.Acrobat.framework
0x000000010922a604 0x108dcf000 + 4568580
3 com.adobe.Acrobat.framework
0x00000001092341ac 0x108dcf000 + 4608428
4 com.adobe.Acrobat.framework
0x0000000109229753 0x108dcf000 + 4564819
5 com.adobe.Acrobat.framework
0x0000000109237804 0x108dcf000 + 4622340
6 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff9074fa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff9074ed18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff8e686f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff8e686539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff8e685e75 CFRunLoopRunSpecific + 309
5 com.adobe.AcrobatPlugin.EFS
0x000000010f6b041b 0x10f696000 + 107547
6 com.apple.Foundation
0x00007fff8a348dfb __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff907539aa __select + 10
1 com.adobe.AcrobatPlugin.Comments 0x000000011a5ee008 0x11a28e000 + 3538952
2 com.adobe.AcrobatPlugin.Comments 0x000000011a5ee425 0x11a28e000 + 3540005
3 com.adobe.AcrobatPlugin.Comments 0x000000011a5ee75b 0x11a28e000 + 3540827
4 com.adobe.AcrobatPlugin.Comments 0x000000011a57ef13 0x11a28e000 + 3084051
5 com.adobe.AcrobatPlugin.Comments 0x000000011a77bc0f 0x11a28e000 + 5168143
6 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff90753716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8f513c3b _pthread_cond_wait + 727
2 com.adobe.Acrobat.framework
0x000000010a548189 0x108dcf000 + 24613257
3 com.adobe.Acrobat.framework
0x000000010a547100 0x108dcf000 + 24609024
4 com.adobe.Acrobat.framework
0x000000010a545257 0x108dcf000 + 24601175
5 libsystem_pthread.dylib
0x00007fff8f511899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8f51172a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8f515fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib
0x00007fff90753e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8f512f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8f515fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000002 rcx: 0x000000000000d170 rdx: 0x000000000000d16f
rdi: 0x000000010c5bbf80 rsi: 0x0000000000000008 rbp: 0x00007fff56e37480 rsp: 0x00007fff56e370d0
r8: 0x0000000000000000 r9: 0x0000000000000009 r10: 0x0000000000001200 r11: 0x00000000e090031e
r12: 0x00006080008c3cd0 r13: 0x00007fea185c9a80 r14: 0x00007fff56e371d0 r15: 0x0000000000001006
rip: 0x000000012f746f48 rfl: 0x0000000000010202 cr2: 0x00000000000000d0
Logical CPU:
1
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x108dc4000 -
0x108dc6fff +com.adobe.Acrobat.Pro (15.007.20033 - 15.007.20033) <FD883658-7F81-3781-BF5A-E7160ECDEA5E> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x108dcf000 -
0x10b279ff7 +com.adobe.Acrobat.framework (15.007.20033 - 15.007.20033) <22778E59-6EA4-3260-96A9-1641284117D2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x10b5ac000 -
0x10b6f9ff7 +com.adobe.ACE (AdobeACE 2.20.02.34252 - 2.20.02.34252) <DF2FA57B-FF8B-3AB3-8202-A48B685F3AF9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x10b713000 -
0x10bd0ffff +com.adobe.AGM (AdobeAGM 4.30.57.1 - 4.30.57.1) <717F95AB-749A-3578-9109-42CC1DC7DF89> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10c1f8000 -
0x10c217fff +com.adobe.BIB (AdobeBIB 1.2.03.34252 - 1.2.03.34252) <AC4C9DD4-7FFA-3ABC-AF3D-5BB1201EC482> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10c21f000 -
0x10c544ff7 +com.adobe.CoolType (AdobeCoolType 5.14.04.34252 - 5.14.04.34252) <6E348DF6-055E-3008-8B75-3D9A6EB0C16E> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10e1ef000 -
0x10e1f1ff7 com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x10e50f000 -
0x10e533ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.33931 - 3.9.0.33931) <FC64B09E-8B23-3E05-B03A-5CB9BFB60586> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Shared Expat
0x10f62c000 -
0x10f63efff libTraditionalChineseConverter.dylib (61) <A182514D-426F-3D5F-BA69-4C4A4680ECB8> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x10f683000 -
0x10f692fff libSimplifiedChineseConverter.dylib (61) <F5827491-A4E3-3471-A540-8D1FE241FD99> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x10f696000 -
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0x7fff886b8ff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
0x7fff886b9000 -
0x7fff886b9ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff886ba000 -
0x7fff886c1fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff886c2000 -
0x7fff886cbfff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x7fff8871d000 -
0x7fff8878afff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8878b000 -
0x7fff89301ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff89302000 -
0x7fff89304fff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x7fff89305000 -
0x7fff89364fff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8939b000 -
0x7fff8939efff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff8939f000 -
0x7fff893e1ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff893ec000 -
0x7fff893edfff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
0x7fff893ee000 -
0x7fff893f1ffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff89432000 -
0x7fff89466fff libssl.0.9.8.dylib (52) <51C844FF-D7CD-3525-9ABB-84B8DD11D5E4> /usr/lib/libssl.0.9.8.dylib
0x7fff89467000 -
0x7fff8946dff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff896f8000 -
0x7fff89710ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff89711000 -
0x7fff8977dfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8977e000 -
0x7fff897b6ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff897b7000 -
0x7fff897bcfff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff897bd000 -
0x7fff897ceff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff897cf000 -
0x7fff897f4ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff89880000 -
0x7fff89901fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x7fff89902000 -
0x7fff89912ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff89913000 -
0x7fff89a35fff com.apple.avfoundation (2.0 - 651.12.1) <FF001F98-E198-3B1D-A7EB-A8C48E6E34A3> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff89a36000 -
0x7fff89d6cfff com.apple.MediaToolbox (1.0 - 1273.54) <CB6F6690-D44C-30B5-93AB-CAB198D51884> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff89d7a000 -
0x7fff89da4ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x7fff89dfb000 -
0x7fff89e22ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff89e23000 -
0x7fff89e74fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff89e7e000 -
0x7fff89e7fff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff89f98000 -
0x7fff89fa9ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff89faa000 -
0x7fff8a20effd com.apple.security (7.0 - 55471.14.21) <B3C61C91-E9D6-3A3C-99CF-665D54D13C34> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8a20f000 -
0x7fff8a215fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotification
0x7fff8a216000 -
0x7fff8a21ffff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x7fff8a222000 -
0x7fff8a230fff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CoThanks for reporting this issue.
Regrettably, I have not been able to reproduce this problem on my MacOS 10.9.5 with any of my sample PDF files.
Some additional questions:
(1) Does this happen with any and all PDF files you attempt to apply this Preflight profile to?
(2) Are you simply checking or fixing using the profile?
(3) Does Acrobat crash when using other, similar profiles? If so, which do crash and which don't?
(4) Are you using the English version of Acrobat or some other language version?
(5) Do you have any plug-ins installed?
Let me know the answers to these questions and we will try to proceed from there.
- Dov -
Acrobat Pro X crashes when using Snagit screen capture
One of the users that I support is having some trouble with Snagit and Acrobat Pro X. When they try to use Snagit to capture a portion of the screen Acrobat crashes and they are forced to reopen the file.
We have uninstalled and re-installed both programs, and made sure they were both up to date.
Also during troubleshooting we found that it did not crash when under an admin account.
Any similar cases encountered like this before?
Ideas on a fix?Any ideas? there was an update on adobe dated 2/25/13. Perhaps if I uninstall it? I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall? I am nervous about doing this. Thanks
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Acrobat Pro keeps crashing when loading PDFs :(
I have never had this happen before, but recently it keeps crashing whenever I load up a PDF from my browser or hard drive. On the browser, the tabs don't respond and clicks make the screen transparent and the dialog box "Not responding" pops up. This either forces the window to crash to desktop or changes the PDf to the crossed-eye icon on black background. How can I fix this? I don't want to reinstall the program, since the discs contain the entire Design suite, and that takes a long time to install.
First, you can re-install Acrobat without re-installing the entire suite--but we are not there yet. Was there some change to your system when Acrobat started crashing? Bad fonts can cause Acrobat to crash. Problem with the screen driver can also cause problems. You can try to turn off any video acceleration.
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Acrobat Pro 8 crashing when trying to combine multiple PDFs
I'm using Adobe Acrobat Pro 8.1.6. I have a folder with 17 PDF files in it. I highlight them all, right-click and click "combine supported files in Acrobat..." The wizard comes up. I click "next" and then "create" and it starts combining but during the progress it will crash and give me a "debug" "send" or "dont send" error message. I try it again and it will crash on a different spot in the progress than the time before. This happens 9 out of 10 times but sometimes it will finish and I can save the file successfully. I am having this problem on multiple machines. I installed the trial version of Acrobat Pro 9.0 but it did the same thing. I uninstalled my anti-virus but the problem persists.
Below is what I get if I click "To see what data this error report contains, click here"
Error signature:
AppName: acrobat.exe AppVer: 8.1.0.137 ModName: acrobat.dll
ModVer: 8.1.6.21 Offset: 00354877
attached is the dump file it makes
Please help! Thanksbump
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Acrobat Pro 9 crashes when OCR more than 50 pages
Can someone tell me why Acrobat Pro 9 would crash on page 50 of large docs?
I don't have a solution (other than breaking up the document in ~ 50 page segments and insterting them all later), but I also have this issue on 2 windows 7 machines.
-
Upgraded to FCS 2 and Final Cut Pro 6 crashes when I try to open it...
So yeah I had Final Cut Pro 5... I upgraded to Final Cut Pro 6 and when it is loading effects in start up it crashes every time. I have restarted the computer ect... but it didn't help.
Any idea what I can do?The best way was to do an install on a clean disk (in other words install OS on blank partition and then install Studio 2 without installing earlier versions) A bunch of threads on install and the rest.
Clean Install Links -
Acrobat Pro X crashes when trying to Distribute, Windows 7
It started about 2 months ago, when I was scrolling a PDF rather fast. It crashed. Then I tried to :"Distribute" a combine file and replace all the headers with new ones. After I typed in the "first" letter for the left upper header, it crashed. Does it every time now. Your help will be appreciated. Thanks
Any ideas? there was an update on adobe dated 2/25/13. Perhaps if I uninstall it? I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall? I am nervous about doing this. Thanks
-
Adobe Acrobat Pro 9 Crashes when trying to save pdf as Word doc.
It starts to save the document and says page pass 1 of 5 for example then says adobe acrobat has stopped working. How do I fix this problem?
Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch -
Fixing acrobat pro XI crash when adding bates numbers
Upgraded from Pro 8 to Pro 11 and regretting it. Now the program just won't work. Process of adding bates numbers is simple. Once I finally find where the "tool" is hidden, I add a document and then select add bates number. There is "OK" button, but when I click that, program crashes. Every time, every document regardless of size.
I just tried works for me.
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Adobe Acrobat Pro XI Crashing When Entering Forms
Anytime I try to add a form to my pdf, it is version 1.6, it crashes. I have tried optimizing as well. I click Tools>Forms>Edit. I choose text box and click where I want it to go...then it crashes. Any ideas? Do you require any other information from me?
Hi Le'Andrew ,
Please refer to the following steps.
Delete all the files from following folders:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Launch the product and activate again with new serial number
Let us know how it goes.
Regards
Sukrit Dhingra
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