Acrobat pro XI download hangs

I have downloaded Acrobat Pro XI onto my new machine twice and it hangs saying time remaining 0 seconds - and stays like that for hours.  I have tried it twice and get to the same point,  Can anyone help?

Hi Kartikay,
I took my computer into a computer repair shop - and they found a known bug
in the operating system (Windows 8.1) - which is why nothing was working.
Overnight I got 7 updates - so I thought everything was fixed.  They
suggested I re-loaded Acrobat Pro XI, but now get  error 1311 - can you
help?

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