Acrobat Pro XI frequent crashes when using New Window feature

As a lawyer using Acrobat Pro XI to review legal documents, I find the New Window feature invaluable since it lets me view different parts of the same document at the same time.  However, when I use this feature I encounter frequent crashes, more often if I insert a comment in one of the windows.  Inserting those comments are very important to me.  Is there any way to avoid the crashes while using the New Window and Comment features together?

Moved to https://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs

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    -->
      __TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW
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    std::basic_string<unsigned short, std::char_traits<unsigned short>,
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    4 com.adobe.dvacore.framework 0x0000000100370682 dvacore::threads::(anonymous
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    10 libdispatch.dylib 0x00007fff8edc3193 _dispatch_worker_thread2 + 40
    11 libsystem_pthread.dylib 0x00007fff8974aef8 _pthread_wqthread + 314
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      rax: 0x000000003f3f3f3f rbx: 0x000000004d6f6f56 rcx: 0xffffffff00000000 rdx:
    0x0000000000002265
      rdi: 0x0000608000174e88 rsi: 0x0000600000170820 rbp: 0x0000000119388a70 rsp:
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      r8: 0xd749167f92392da6 r9: 0x0000000119387c00 r10: 0x000000000397423e r11:
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      r12: 0x000000003f3f3f3f r13: 0x0000000000000000 r14: 0x000000011233e270 r15:
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      rip: 0x0000000105d5a46e rfl: 0x0000000000010206 cr2: 0x0000000000000000
    Logical CPU: 1
    Error Code: 0x00000004
    Trap Number: 14
    External Modification Summary:
      Calls made by other processes targeting this process:
      task_for_pid: 1
      thread_create: 0
      thread_set_state: 0
      Calls made by this process:
      task_for_pid: 0
      thread_create: 0
      thread_set_state: 0
      Calls made by all processes on this machine:
      task_for_pid: 861
      thread_create: 1
      thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=509.1M resident=245.1M(48%)
    swapped_out_or_unallocated=264.0M(52%)
    Writable regions: Total=1.7G written=1.2G(68%) resident=1.2G(71%) swapped_out=0K(0%)
    unallocated=494.2M(29%)
    REGION TYPE VIRTUAL
    =========== =======
    ATS (font support) 31.9M
    ATS (font support) (reserved) 8K reserved VM address space (unallocated)
    CG backing stores 10.7M
    CG image 40K
    CG raster data 48K
    CG shared images 180K
    CoreGraphics 8K
    CoreImage 4K
    IOKit 5680K
    IOKit (reserved) 128K reserved VM address space (unallocated)
    Image IO 408K
    Kernel Alloc Once 8K
    MALLOC 299.3M
    MALLOC (admin) 48K
    MALLOC_LARGE (reserved) 8100K reserved VM address space (unallocated)
    Memory Tag 242 12K
    Memory Tag 249 156K
    Memory Tag 251 8K
    OpenCL 8K
    OpenGL GLSL 1664K
    STACK GUARD 56.1M
    Stack 22.8M
    VM_ALLOCATE 1.3G
    VM_ALLOCATE (reserved) 47.1M reserved VM address space (unallocated)
    __DATA 37.8M
    __IMAGE 528K
    __LINKEDIT 209.9M
    __TEXT 299.2M
    __UNICODE 544K
    mapped file 68.2M
    shared memory 4K
    =========== =======
    TOTAL 2.3G
    TOTAL, minus reserved VM space 2.3G
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