Acrobat Pro XI installation issue

Why has the company made it so difficult to verify educational status for a product marketed to students and teachers?
The online tech gave me an email address that didn't work; I verified it with him before disconnecting. Then, the online chat was 'interrupted and discontinued' before I got the information I sought AFTER waiting .
Please, someone provide me a correct email address for the correct customer service department. I have paid for and need to USE this software.

Hi Barry, when you install Acrobat using CC its installer is present at 2 locations which are:
Applications/Adobe Acrobat XI Pro
Applications/Utilities/Adobe Installers
Can you please tell us how you uninstalled Acrobat. I am guessing you simply dragged the complete "Adobe Acrobat XI Pro" into trash and cleaned it. If that is the case, then the other installer which is located at "Applications/Utilities/Adobe Installers/Acrobat XI Installer" should still be there. Can you please check again and try to uninstall Acrobat from there.
-Shashi

Similar Messages

Adobe Acrobat Pro XI - Installs in Slovenian and Not In English Even Though English Selected At Inst

Hello:
I have downloaded, installed, opened, closed, removed, cleaned registry and reinstalled Acrobat Pro XI three times and each time it installs in Slovenian and not ENGLISH (North American). English was the language that I down loaded from the Adobe website and it was the language that was clearly selected for the INSTALL. Unfortunately, it always loads Slovenian. Is there a registry hack or some simple way to change the language to ENGLISH (North American), since I cannot read Slovenian?
Thanks!
Doug

Hi dshuck,
Please let us know if you are using Windows or Mac. If you are using Mac then you can try this step to fix the issue
Open System Preferences.
Choose View > Language & Region or click the Language & Region icon.
In the Languages pane, remove all other language leaving English (US). If you don't see your language, click the Add Language button.
Regards,
Abhijit

Acrobat Pro XI installation/activation PLEASE HELP THANK YOU

I downloaded and installed Adobe Acrobat Pro XI, completed the installation, but when trying to open the programme, it gives me an error saying that it cannot connect with the internet or verify my Adobe ID or that my clock might be set wrong. My clock is fine, so is my internet connection and I blocked my anti-virus just to make sure. Nothing works! It allows me to use the test version for now, but how can I help this? Thanks in advance!

Hi michalr23191990,
Could you please let me know what version of OS are you working on.
Please note that after installing Acrobat XI, you need to sign in to Adobe.com using your Adobe ID credentials to activate the software.
If possible, please share the screenshot of the error message so that I can analyze the exact issue.
Hope to hear from you.
Regards,
Anubha

Adobe Acrobat Pro 8 Installation Problem

I've had Adobe Acrobat Pro 8 running fine for several years on XP Pro. Our company rolled out upgraded hardware with a new image about a year ago, and I cannot successfully install 8 on any of the units. Most recent issue, using CD, install went up to accepting end user license. I accepted and then installation froze and I had to End Program. When I try to launch now, Getting Started splash screen comes up then program freezes and terminates. It seems like a permissions/security issue, can anybody assist?

I assume the new system is Win7 and most likely a 64-bit system. If so, you may just have to upgrade to AA XI. Folks have gotten AA8 to work on a Win7 32-bit system. You might be successful if you download the updates for AA8 and install those. I think it took at least AA8.1 to work with a 64-bit XP.

Acrobat Pro 9 - Installation Error 1335

Hi! I'm trying to install Acrobat Pro 9, but it keeps telling me,
"Error1335. The cabinet file 'PCW_CAB_ACRO' ... cannot be used. ..."
If I click "ignore", it can not finish the installation and i have to cancel it.
What can I do about this?

Hi linzo123,
This eror usually comes up when the installer is not able to access the necessary files from the media.
Please refer: http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
You can try downloading Acrobat 9 Pro from : http://prodesigntools.com/tag/ddl

Convert from Word 2007 to Acrobat Pro 9; bookmark issue

When converting from Word 2007 to PDF using Acrobat Pro 9, enabling "Convert Word Headings to Bookmarks", not only are Headings converted to bookmarks, but bulleted text (styles), as well. I attached the subsequent PDF, but this forum does not permit the document attachment. I really only want to show the Headings. (It may be noteworthy to mention that when using this same set of styles in Word 2003 and Acrobat Pro7 the conversion was seamless.)
Does anyone know how to correct this? I have reviewed my Word styles and the issue does not appear to be on the document level. Am I missing some obscure setting?
I'd appreciate any help.
Thanks.
-PS

I had a similar situation occur when converting Word 2007 docs to Acrobat Pro 9 Extended via the PDFMaker (Acrobat add-on tab in Word 2007), and I want to share a workaround. In summary, I had extraneous bookmarks appear in the PDF (heading 3s, body text, XE Index tags, etc.) that I did not select to be in the PDF. I contacted Adobe's support and ended up talking for approx. 2.5 hrs to 2 different reps with no solution. They reproduced the issue on their end, but couldn't figure out how to fix this. I recently upgraded to Tech Comm Suite 2.5 from 1.0. The Word 2007 conversion to PDF via Acrobat Pro 8.x worked fine.
Scenario: I have 400-page user guides that I am required to publish as 'Press Quality' with navigable bookmarks to certain headings in the PDF. I have to generate the PDF via the Acrobat Add-On tab in Word, since I do not want to manually insert bookmarks in the PDF for 400 page documents (as you would when using the Adobe Print driver or 'Save As PDF' operation).
In the Adobe PDF Maker dialog, I have the following Application Settings selected in the General tab:
Create Bookmarks
Add Links
In the Bookmarks tab, I originally had only two Elements selected for bookmarks:
Heading 1 (a Word Heading already present) as the Level 1 Bookmark.
Table of Contents Bookmark (a Word Style I created) as the Level 2 Bookmark.
As a result, the Convert Word Headings to Bookmarks and Convert Styles to Bookmarks were both enabled in the Bookmarks tab.
The resulting PDF contained extraneous bookmarks that I did NOT select, such as Heading 2s, 3s, even body text - too much to clean up for 400-page documents! Additionally, and this was annoying too - I noticed that all bookmarks appeared as Level 1 Bookmarks, making the PDF Bookmarks really messy. I converted multiple Word 2007 documents with the same results.
How I resolved the issue:
In the Word 2007 document, open the Styles window, select all instances of the specific Word Heading (in my case, Heading 1). All instances of the selected Word Heading will be selected in the doc.
Click the New Style icon in the lower left part of the Styles window.
In the Create New Style from Formatting dialog, create a new style name (e.g., I created H1).
Just to be sure to NOT create the new style from an existing Word Heading, I selected (no style) in the Style Based On field.
Configure the remaining formatting items as necessary, and then click OK. All of the selected instances from the old Word Heading style are now changed to the new style created (in my case, H1).
Click the Preferences tab in the Acrobat add-on tab in Word 2007, and open the Bookmarks tab.
Remove the old Word Heading (in my case, it was Heading 1) so it no longer will be included as a Bookmark in the PDF.
Select the new Word Style that you created (in my case, H1) to be generated as the Level 2 bookmark. Note: My original Level 1 bookmark, "TOC Bookmark," is still selected. Now, only the Convert Word Styles to Bookmarks is enabled in the Bookmarks tab.
Generate the PDF once again via the PDFMaker, and no extraneous bookmarks appear in the PDF.
Note: I also noticed that when Index tags (XE tags) were present in an element selected to be a bookmark in the PDF (such as my new style, H1), they also appeared in the PDF Bookmarks pane. I just moved the XE tags down to the body text so they would no longer appear in the PDF.
Question for discussion: Maybe there is a bug in the PDFMaker when both Convert Word Headings to Bookmarks and Convert Styles to Bookmarks are selected? The extraneous bookmarks do not appear in my PDF when only Convert Word Styles is selected.

Acrobat Pro file open issues @ VDI

While opening PDF file in Acrobat Pro 9 under the VDI user environment, the Acrobat starts and automatically simultaneously closes without any error message.
Opening the same file in Acrobat reader becomes without any problems.
We use VDI based on Citrix XenDesktop v.7.5;
Hypervisor - VMWare vSphere v.5.0.1U1;
MS AD - W2k8R2
User Virtual machines based on OS Windows 7 (32 bit);
All User files are stored on file server, which are provided by storage EMC VNX5400 and accessible through CIFS protocol. We user folder redirection for user folders

Unsupported configuration: 12 Citrix Deployments — Enterprise Administration Guide.
Ben

Question for acrobat pro xi installation

I am a creative cloud member. Although I have downloaded acrobat xi pro it wasn't working properly. I've unistalled it and now that i try to install it again from the creative cloud it can't be done. I have a full year membership and the desktop client of the creative cloud says my acrobat is uptodate but it is not in my comp anymore. What can i do? I have unistalled the aCrobat pro xi because it kept being giving me a message of a trial application. I have a mac and running mavericks.

Hi artyuppie,
You can try download the Adobe Acrobat cleaner tool to clean the left overs from the computer first, then restart the machine and try again to install.
To download the cleaner tool visit: http://labs.adobe.com/downloads/acrobatcleaner.html
Regards,
Ajlan Huda.

Adobe Acrobat Pro 7 Accessibility Issue

I have an existing form that was designed in Adobe Pagemaker 7 that includes check boxes (wingding font). I've converted it to a pdf using Distiller 7. I open it using Acrobat Pro 7 and then run the Full Check tool for Accessibility I get the following:
15 words(s) that contain characters with no reliable mapping to Unicode.
No Unicode for characters
I have the fonts installed locally:
C:\WINDOWS\Fonts\WINGDING.TTF
Can someone please tell me how to fix this?
Thanks

The important thing is that the document actually _is_ accessible.
That doesn't necessarily mean blindly eliminating all of the messages,
it means understanding the messages you do get, and deciding which
ones affect your technical/statutory requirements. Or so it seems to
me.
It doesn't seem likely that there is a Unicode value for "check box",
but even if there was, I don't see any accessibility benefit here.
Aandi Inston

Acrobat Pro Desktop download issues

Every time I try to download the desktop version of Acrobat Pro, the download freezes and won't complete. Any way to dowload it via their websits? I am doing it through the subscriber version.

Hi Andrew,
Could you please tell me what Acrobat version are you trying to download and from where?
Are you on MAC or Windows?
Please check your internet connection and let me know if you get any specific error message.
You might try downloading the software from the below mentioned link:
Other downloads
Hope to hear from you.
Regards,
~Anubha

Acrobat pro x installation on 2nd computer

How do I install a downloaded acrobat pro on a second MAC computer?

bomberdad wrote:
How do I install a downloaded acrobat pro on a second MAC computer?
Have you got the serial number of your product? If so then it is simply a matter of inserting your CD in the drive and follow the on screen instructions. You are allowed to install all Adobe products on two systems without any problems.
For downloaded digital products, you need to double-click on the downloaded file and then follow the online/onscreen instructions. Please remember the folder name where you have saved the file as the file could be saved in Downloads folder or anywhere on your system depending on how you have set it up.
Hope this helps.

Acrobat pro xi installation

Hi which cabinet file must l click 2 activate or install acrobat pro xi pliz!! I've already downloaded the file to my documents.

Where did you download it? When I bought my copy I got a single exe file which did everything.

Acrobat XI pro CC - Installation Issue

Not able to install Acrobar XI pro CC , the Installation Fails without any errors/Warnings. Any Solution or workarounds to install the same..

Hi David,
This is a known issue with Acrobat on Mac.
Please follow the steps mentioned in the KB : http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html

Acrobat Pro 9 installation error

Dears..,
when i try to install recently purchased adobe pro 9 getting error b4 completing installation with following messages " you don't have privilage to overwrite... then rolling back installation and lossing existing adobe too..
OS XP SP2
existing acrobat v3 (I tried both ways - upgrade and uninstall existing acrobat and install new ones)
adobe reader 6
Regards,
Sadique

Dear Ken,
I tried several ways to install, once I removed existing Adobe reader and MS office, same things happen only I can install Adobe reader 6
rest of versions are getting attached error,
Thanks in advance,
Sadique

I misplaced Acrobat Pro 7 installation disc, but have serial number, how can I re-install?

Is there a download link I can use to re-install Adobe Acrobat 7 Pro if i've misplaced the installation CD?

Hi dj1adam12,
Please refer the thread : https://forums.adobe.com/thread/1195856
Acrobat 7 can be downloaded from : Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Regards,
Rave

Acrobat Pro XI installation issue

Similar Messages

Maybe you are looking for