Acrobat Pro XI is hanging after the pdf file I am trying to view/edit is opened. Do I need to re-install? Thanks..

I am trying to view and edit PDF documents but Adobe freezes and I have to exit. I have been using the software for over a year with no issues. It is a subscriber version of Adobe Acrobat Pro XI.
Rebooting my computer has not helped. This has been happening for over a week.
How do I remove/ re-install the software. Windows 8.1 user.
Thanks in advance.

Hi kevind45759405,
Since you are an annual subscriber of Acrobat XI, you are eligible to install the latest version of this software i.e. Acrobat DC that has been launched today.
You can simply install it from the Creative Cloud desktop application and activate it with your same Adobe credentials.
Let me know how it goes.
Regards,
Anubha

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