Acrobat Pro XI Lost Licensing

Hello,
We deployed Acrobat Pro XI after customizing the deployment package to a base machine (Win 7 64-bit), created an image and deployed it to multiple computer labs machines to various campuses. These deployments occurred at the end of August. However, one campus suddenly defaulted back to trial mode 4 days ago. Re-running the installer does nothing to fix the issue. Walking through the licensing portion of the warning prompts to re-enter the license key.
Is there a way to fix this remotely, via a script? Touching each machine to re-enter a serial number is not condusive.
Thanks!

Hi scspitt,
Please grant offline activation exception for the license via Adobe Customization Wizard 11 in the created package and then redeploy.

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