Acrobat Pro XI not opening

Question

I am running CC Suite on a MacBook Pro ver. 10.8.5. I was updating acrobat when I got an error that the uddate did not complete. When I returned to the desktop, the icon had changed and I could no longer drop a file to acrobat. I ran Cleaner and it completed and still no change. I then decided to uninstall acrobat and reinstall. After running the reinstall, it indicated that it completed so I started the reinstall process. About 2/3rds through the install it gave an error that there was already a version of acrobat on my system. Although distiller still works, both have an icon that has chnged to a circle with a line through it. Whenn I try to execute acrobat I get the following error..."You can't open the application "Adobe Acrobat Pro.app" because it may be damaged or inconplete." Any help would be appreciated as I use acrobat everday. Thanks!

Answer 1

It seems that when you are uninstalling the application the uninstall is not happening correctly. Some files may be remaining on your system. please try following steps:
1. Quit all applications and restart your machine
2. Uninstall the Acrobat Pro
3. Check if any of the following file/folder is present or not. If you find any of these files/folders present delete them manually:
     a) /Applications/Adobe Acrobat XI Pro/
     b) /Library/Application Support/Adobe/Acrobat/
     c) /Library/Application Support/Adobe/Acrobat 11 AMT/
     d) /Library/Application Support/Adobe/Acrobat 11 Helper Frameworks/
     e) /Library/Internet Plug-ins/AdobePDFViewer.plugin
     f) /Library/Internet Plug-ins/AdobePDFViewerNPAPI.plugin
     g) /Library/PDF Services/Save as Adobe PDF.app
     h) /Library/Automator/Save as Adobe PDF.action
4. Delete the following preferences folders:
     a) ~/Library/Application Support/Adobe/Acrobat/
     b) ~/Library/Caches/Acrobat/
     c) ~/Library/Caches/Acrobat/
     d) ~/Library/Preferences/Acrobat Distiller Prefs
     e) ~/Library/Preferences/Adobe/Acrobat/
Here ~ represents your home directory. Empty your trash, Restart the machine and then reinstall the Acrobat.
you should not get any error now and it should install correctly. Hope this helps.