Acrobat Pro XI Serial Number Issues

I just bought and downloaded Acrobat Pro XI.  However, when I try to launch the product I get an error that says "Serial Number you provided is valid, but a qualifying product could not be found on this computer".   What the heck is this and how do I fix this?  Of course, you can't actually get in touch with Adobe to get this resolved.  This has been the most frustrating and idiotic download I have ever encountered. 

The messaging is indicating that you purchased an upgrade version of Acrobat and it is trying to find the earlier version that qualifies you to install and activate the upgrade.  You should have the option of entering the serial number for the previous version instead of actually having it installed.
You should be able to tell if you purchased an upgrade based on the price you paid... check the product page.  If you did not intend to purchase an upgrade version then you should get that resolved thru Adobe Support directly by chat or phone.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Adobe Acrobat Pro XI Serial Number

    Hello,
    Where would I find Adobe Acrobat Pro XI serial number on the machine it is installed on?

    Hi mdiehl43,
    If you've registered your copy of Acrobat, you can find your serial number by logging in to your account at http://www.adobe.com, Please see Find your serial number quickly
    (Note, that if you have a subscription version, no serial number is required.)
    Please let us know if you have additional questions.
    Best,
    Sara

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    When I was write down serial number which I found on Adobe Certifikate printed from "Obtain License Certificates" site
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    *** Post edited by Admin ****

    Hi ivank25654647,
    I have checked the serial number you have provided and it looks like a Volume Serial number to me. There are mainly two reasons why this error might pop up :
    1) You are using the installer for a Retail product and using the volume serial number as that combination do not work.
    2) You have a stand alone installer for Acrobat and not a suite installer.
    I would request you to kindly navigate back to the licensing website and go to Licenses>Downloads and search for the download link for the Creative Suite 5 and then download Acrobat again. This should resolve the concern that you have.
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    Kartikay Sharma

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    Yes, 24 digits for Acrobat on mine.
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    For reasons unconnected with Adobe products, I've needed to repartition my hard disc and reinstall the operating system. To reinstate Acrobat Pro X, which I'd purchased previously,  I downloaded it again from the Adobe site, and retrieved my serial number via my Adobe account. However, when I installed it, the software alleged that my serial number was invalid. Why? I paid a lot of money for Acrobat Pro. What do I do?

    I have just experienced the same problem with Adobe Acrobat Pro XI.  I hope there is an easy solution.

  • Retrieving Acrobat Pro 9 Serial Number before installing Windows 7

    Hi everyone,
    I need to format the hard drive to install Windows 7 on a computer running Windows XP x64 and the user is not able to find it nor to tell me if it is a boxed version or a downloaded version possibly bought from the University Campus bookstore.
    Is the following procedure reliable or not (Could an Adobe Support Consultant confirm) :
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    2. If 32 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
       If 64 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
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    4. The only way to do this convertion you have to install same version of adobe on the computer with a valid serial number. Do no activate it
    5. After that go to:
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    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Acrobat Pro ignoring Serial number in .MST

    Has anyone ever seen this = I created a .mst using the Adobe customization tool. When I run the acropro.msi with the TRANSFORMS=ACROPRO.MST it ignores my serial number. I get the company name and organization name but the serial number is  blank. The installations are failing as soon as I click next with a blank serial number.

    Hello RhondaLay
    Pleae try this command line option, and see it works for you. -
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    For more details, please refer http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html
    ~Deepak

  • Final Cut Pro 3 serial number issue

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    Nevermind.  The installer was asking for the new SN.

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