Acrobat Pro XI will not open as part of CC subscription - runs separate to CC

Spent nearly a day trying to sort this out with Adobe Live Chat only to be told they can't solve the problem
Anyone in Adobe want to take ownership of the problem or do I have to highlight their support deficiencies??

Run the Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 to uninstall the Acrobat. now you can install it again from CC desktop app.
You can also download from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools
Please let us know if it works.
Regards
Rajshree

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