Acrobat pro XI won't download on my MacBook Pro Yosemite

I paid for Acrobat XI Pro Subscription Edition on 28 October 2014.  It wouldn't download then on my MacBook Pro (Yosemite).  How can I donwload it without having to pay again?
It is amazing that the only service I can get is from a community forum.
If someone from ADOBE is reading this please know that I am paying for a service and I can't even get the software onto my computer.
It is probably time to start a twitter campaign

Hi 12x6x24,
What happens when you try to download Acrobat? Do you get an error message? What browser are you trying to download from? Are you able to download it directly from this page: Download Acrobat products | Standard, Pro | XI, X - Adobe
Please let us know how it goes.
Best,
Sara

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