Acrobat produces a PDF with bold text redacted

Printing a Crystal Report from a Citrix server to Acrobat Pro XI on a Windows 7 desktop. Bold text in the report is redacted (black box).
If I print the same report from my Windows 7 desktop to Acrobat Pro XI then the bold text appears as it should.

I checked the font used in the Crystal reports (there are hundreds of reports) - the reports use Arial Unicode MS Regular (ARIALUNI.TTF) and the Font embeddability = Editable (whatever that means). The same font is used for bold and normal text - the normal text is fine but the bold text is redacted or blacked out.
At this point I'm out of my area of expertise.
I confirmed with my client that they are using pdfFactory and it works well using the same reports - go figure.
Adobe can't get right with their own PDF files what other parties can

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Acrobat produces a PDF with bold text redacted

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