Acrobat Professional 10.1.3 crashing

My acrobat professional 10.1.3 is constantly crashing soon after opening. My OS in Windows 7 Ultimate 64-bit version. A li'l help would be greatly appreciated.

Hi,
This is the Adobe Reader forum, please post in the Acrobat forum for better responses regardiung the same.
Could you please let me know the following:
1. Does the application crash even if you just launch the application without opening any PDF as well?
2. Do you have any 3rd party Acrobat plug-in installed on your system?
3. Please delete all files and folders in the Acrobat installation folder and repair the application from within the Control Panel > Programs and Features.
Thanks
Ankit

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