Acrobat Professional 9 and Acrobat Reader 9: cannot update, remove, or re-install ...

Question

After I have downloaded Acrobat Professional 9.0 updates and Acrobat Reader 9 updates, both update installations fail.
Acrobat Reader 9 problems
I thought that there could be a conflict between Acrobat Reader 9, which I have also installed, and Acrobat Professional 9.0, so I tried to remove Acrobat Reader 9, but the patch package could not be found. I then ran the Windows Install Cleanup tool, but Acrobat Reader 9 is still on my system. I now cannot reinstall it, nor can I really remove it
I’d like to remove Acrobat Reader 9 entirely because I already have Acrobat Professional 9.0, but how?
Acrobat Professional 9.0 problems
When I try to remove Acrobat Professional 9.0 in order to re-install it from disk, I get the message that the patch package could not be found. When I insert the disk to try to repair Acrobat Professional 9.0, I get the message that the patch package could not be opened. When I try to use the Repair Acrobat Installation option in the Help menu of the program, nothing happens.
I’m hesitant to run the Windows Install Cleanup tool on Acrobat Professional 9.0 because of the problems I got with Acrobat Reader 9 after running the Windows Install Cleanup tool.
How can I re-install Acrobat Professional 9.0 from disk?

Answer 1

Amanda,
As Van says, yes you can have both seleced at the same time. I suspect there are other issues on your machine that are creating your problems. FWIW, I too have been running FM9 on a win7 64-bit platform with no issues.
The Roaming Profile is used typicaly with remote logins across a WAN (wide area network), however, application specific gets stored there - depending upon the application. Since you've seemed to have resolved the issue by deleting (or disabling the profile, i.e. the apps won't look there) the Roaming profile folder, it sounds like there might have been something corrupt or erroneous in the Acrobat data folders. When you installed your FM versions, did you deselect the accompanying PDFcreator option? If not and you had an existing Acrobat installation, then some items would have been overwritten, creating some issues for you.