Acrobat Professional XI register product window

I have a user on our campus that after installing the Creative Cloud ENT, when opeing Acrobat Pro XI gets this register screen and won't go away. Just keeps returning and never opens Acrobat Pro XI. We have tried creating a new account and using the enterprise credentials with no success. Even tried clicking the skip button but just comes back. What do I need to do to get the product to register? Uninstall and reinstall is an option but a poor one.

http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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please delete me from your mailing list. tks.
Date: Wed, 10 Feb 2010 11:14:25 -0700
From: [email protected]
To: [email protected]
Subject: Re: Acrobat Professional 7.0 not able to PDF documents
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>

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Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.
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Error 1328. Error applying patch to file C:\Config.Msi\PT669B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
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Acrobat Professional XI register product window

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