Acrobat re install won't work, error 16

Hi,
I have had a few problems with CS6 recently, most of which are now resolved. I think a system update went ahead whilst my CS was open and the result was that ID, DW, AI and Acrobat would not open and I was given a reinstall product window with an error 16 code. I didn't have my disc for a few days and managed to work around the problem with ID, AI and DW, but when I found my disc I thought it would be easy to uninstall and reinstall Acrobat (only programme not working) but having uninstalled the product, the installation from disc won't work!!!
It requests that I sign in to Adobe to complete the installation, then it doesn't work so it requests I contact support - and here I am! I'm going round in circles trying to contact someone for support. Can anyone help please.
Many thanks.

Hi,
Please let us know your Operating System details.
Do you get any error/warning message?
Please try to download Acrobat X Pro from the link below and check.
Other downloads
Regards,
Anand

Similar Messages

I just downloaded Acrobat and it won't work. Why won't it work? I keep having it quit unexpectedly when I try to launch it.

I just downloaded Acrobat and it won't work. Why won't it work? I keep having it quit unexpectedly when I try to launch it. I've tried uninstalling and reinstalling. I've tried restarting my computer. Any suggestions? I fit all they system requirements.

Hi again CueBallMcDraw,
What operating system are you on? If your issue isn't related to your subscription being in a pending state (as I discussed in your other post), we'll look closer at what's going on with your system. But, I suspect you're going to be fine once your order finishes processing.
Please let us know how it goes.
Best,
Sara

Acrobat 7 update doesn't work - Error 1304

I'm running Vista Home Premium and trying to upgrade Acrobat Pro 7.0.0 to Acrobat Pro 7.1.1. The update supposedly fixes a security hole and was released yesterday, 03/18/09. Every time I try to run the update, I get "Error 1304: Error writing to file C:\Program Files\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll. Verify that you have access to that directory."
Adobe support (800 8336687) refuses to provide phone support for Acrobat 7 (which seems odd considering they just issued an update), but referred me to article 329117: http://kb.adobe.com/selfservice/viewContent.do?externalId=329117&sliceId=2
I tried all of the solutions in this article and none of them work. Every time I try to start Acrobat, the install begins again and fails with Error 1304, so the update has effectively destroyed Acrobat Pro.
Somebody please help me!

You have to install the updates in order, not just to the final one. It is probably simplest to go to the Adobe.com > downloads > updates site and look at all the updates. Download all the applicable updates and install them in order.

Acrobat XI Pro won't work

I downloaded Acrobat XI Pro, and it won't work or open any PDF's. I deleted it so I could redownload it and install it again, but I can't redownload it because the application manager thinks I still have it installed.

Run the cleaner tool to clear the Acrobat completly.
http://labs.adobe.com/downloads/acrobatcleaner.html

Acrobat PDFmaker 9 won't work with Office 2010

Acrobat is Adobe's powerful and long-running pdf handler. It's good software, but according to Adobe tech support in India, has known incompatibilities with Office 2010. We can't create pdf files from any Office document or spreadsheet. Adobe dropped the ball on this one, Office 2010 was out in beta for long enough for big developers like Adobe to get with the program. Avoid Acrobat 9 until Adobe fixes it.

I see a lot of people commenting that they had Adobe Acrobat 8.xx Pro and it worked fine with Microsoft Office 2010.
That was not my experience.
I downloaded MS Office 2010 and had the latest update of Adobe 8 Professional. (Don't know which release that was, but I keep my Adobe programs automatically updated.) As soon as I tried to use Adobe Acrobat to combine Excel files into a PDF, the PDFMaker functionality failed. This is why I purchased Adobe Acrobat 9, because my previous version did not work with MS Office 2010.
It was incredibly infuriating to find out that upgrading did not resolve my problem, nor would going back to the previous install of Acrobat 8 Pro work for me. So, Adobe cheated me out of $160 for no reason, and after spending 6+ hours uninstalling, reinstalling and all kinds of other nonsense, I still can't use my PDFMaker plugin.
The same thing happened with Adobe 8 and Microsoft Office 2007. The first version of Adobe 8 wasn't compatible, but then Adobe released a patch for Acrobat 8 that made it work with 2007. FOR FREE. I would say that we, the customers, have a reasonable expectation that the same should be done for Adobe 9, also at no extra charge.
There is no way in hell that I'm buying Adobe Acrobat 10. Adobe has been incredibly dishonest about this problem and they're not getting one more red cent of my money. I'd rather scan my documents to PDF or use the Distiller.
I'm quite sure I'm not alone in this sentiment, either.

CS2 silent install won't work

Excuse me for posting this again but I wanted more people to see it..
The issue is that my license for Creative Suite 2.0 is a volume licnese
which means I have one license number for the suite and cannot install
indiviudal programs using the individual msi. I have to us the setup.exe to
install the suite as a whole.
Adobe has a script on their website that they say you can use to install CS2
silently. They will not support it nor will they give any advice on how to
do a network install. They say use the script and that is all we can say.
I can not get the xml script to be based on to the msiexec. I keep getting
the default install screens (pick language, enter serial number, etc).
It seems the only way I can install this using app launcher is to use
snapshot or Adminstudio and do a repacking of the software. It is more
limiting but adobe licensing keeps me from using the individual msi.
Does anyone see another solution?
I have pasted the xml script below to see if anyone can see a problem with
it and why it won't pass the info to the msiexec.exe.
<?xml version="1.0" encoding="UTF-8" ?>
<AdobeInstallerConfiguration version="1.0">
<InstallerInfo platform="win" silentMode="1" targetVolume="C:\"
targetPath="Program Files\Adobe\" />
<InstallerInfo platform="mac" targetVolume="/" />
<ProductInfo serial="0000-0000-0000-0000-0000-0000" licensedUserName="Adobe
User" licensedUserCompany="Adobe Systems, Inc." />
<Manifest>
<Product name="Adobe Photoshop CS2 and Adobe ImageReady CS2" selected="1" />
<Product name="Adobe Illustrator CS2" selected="1" />
<Product name="Adobe Acrobat 7.0 Professional" selected="1" />
<Product name="Adobe GoLive CS2" selected="1" />
<Product name="Adobe Version Cue CS2" selected="1" />
<Product name="Adobe InDesign CS2" selected="1" />
</Manifest>
</AdobeInstallerConfiguration>

Funny how I can help you based on my experience. I believe you are using
the setup.exe in the root folder. You need to use the setup.exe in the
Createive Suite 2.0 folder. It has the CS leaf icon. Good luck. Let me
know if you have success with the silent install.
When I look at the log file it appears that the setup.exe is looking for
hardware/OS verification but doesn't find it. Yet eventaully it launches
the setup and then I can add all the info.
Do you have a volume license, corporate license, or what? My is a volume
license.
<[email protected]> wrote in message
news:[email protected] oups.com...
>I am having the same issue. followed Adobe's White paper and everytime
> I launch either via Nal or the start run line, I am prompted first
> with a warning about needing QuickTime 6 (I have 7 installed), then I
> get to accept the license agreement and then I get the User name/
> Company/Serial number screen with the Name and company filled in and
> serial number blank.
>
> I have copied and pasted the license number and even typed it manually
> but it does not take. If I fill in the serial number on the screen it
> will continue. Then gives a warning about Acrobat being installed
> already which is where I quit out so I can continue testing the
> install for SILENT operation.
>

"Firefox Certificate Installator has stoppped working" error message

Every time I start FIrefox, I receive the error "Firefox Certificate Installator has stopped working". This started after I updated my Kaspersky antivirus to the 2013 version.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Acrobat Standard 6 won't work with OSX Lion

I just downloaded OSX Lion and my Acrobat Standard 6 no longer works. What to do now? I hadn't upgraded along the way, so how can I know get an application to create pdf files on my Mac?

Acrobat 6 Standard or deluxe are PowerPC Programs. They've been runing in an emulation mode called Rosetta since OSX.6 OSX.7 Lion is pure Intel only. and Rosetta has been discontinued.
If you need PowerPC applications You are either going to have to revert back to Snow Leopard. Or buy you an external Drive install OSX 6 or lower on it and run your PowerPC apps from there.
You may discover many of the applications you depend upon if you haven't kept them upgraded have quit work as well. You can do about the same thing with standard in The Mac Directly. Standard didn't have Forms capability.
Just go to Print Menu click on PDF and choose desired PDF. I would suggest though If you seriously want to have PDF and Forms Capability to Upgrade to AcrobatX. There is so much more you can do with PDF's than with 6 Standard.

Leopard install won't work

I bought the new Nano last week only to discover it wasn't compatible with my system, PowerBook G4, OS X 10.3.9.......I had to upgrade (wish they'd have told me at the Apple store when I bought it).
So I went out today and bought Leopard and tried to install it.......won't work unless I clear the destination disk. Does that mean I have to transfer everything to my external HD and restore my computer first?
Any advise would be much appreciated......but please keep in mind I'm not very tech savvy ; )
Thanx.

Kevin Neal wrote:
I can't get my head around it, because when booted from the internal drive airport connection to the network is fast, which suggests the harddrive is ok and the ethernet card might be faulty, but booting from the external firewire gives me normal speed ethernet so it can't be faulty, which suggests its a harddrive problem since that is the only thing that has changed.
Its starting to make me mad!!!! lol
Most likely it could just be a faulty motherboard, or in the Mac world, a faulty logic board. (Can't really understand why can't we just call it a motherboard)
deltatux

Help please...Acrobat 8 Pro won't work, after install from CS3 package

Hi, I have just joined a new company, that had a CD of Adobe Creative Suite 3 Design Standard, including Acrobat Pro. I have installed all software from disk. However, when I open PDF, the document appears, but I can't do anything with it. The system just freezes & eventually I have to close it down? Phoned Adobe who say its not supported now? Anybody else with a similar problem or advice on how to resolve it please?
Thanks Simon.

Did you only install Acrobat? If so you will need to install another program from CS3 (like photoshop) and open it and register the product. Acrobat by itself cannot do it. If you installed the suite then just open Photoshop and register and it will work.

HT1222 Tried to download latest version of itunes. came up with error MSVCR80.dll missing. Tried uninstall and re install. won't work

Tried to download latest i tunes version. After install, I can't bring the program up. Keeps telling me MSVCR80.dll missing. Un installed and then re installed but same message.
Got it done. Uninstalled all apple programs. Did a complete defrag. Downloaded itunes and went to completion.
Go to HTTP://support.apple.com/kb/HT1923 for procedure

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

After auto update recently, norton internet security won't work. error message:windows cannot access specified path...you may not have appropriate permissions to access item

Firefox did an auto update and since then I cannot open/run Norton Internet Security. It won't even let me update it or re-install it. I get an error message stating Windows cannot find the specified path. You may not have appropriate permissions to access this.

Hi
Some required information are needed for us to help you.
Hi NabeelOmer,
We wonder if you have taken any action such as system restore after this issue occurred.
You might also try this command to restore your access control list.
Run this command to navigate to the drive letter, example is D
D:
To reset all permissions, run this command
icacls * /reset /t /c /q
Visual Studio is a very invasive program and which provides the ability to enumerate projects and solutions for system, user should never try uninstalling it manually without any guidance.
Visual Studio made changes for your whole system, if the file has been moved or deleted this error would occur.
Since you mentioned that you get this error almost everywhere even in control panel. We suggest you repair/reinstall your Visual Studio first and check if it could be fixed.
How to: Repair Visual Studio
https://msdn.microsoft.com/en-us/library/aa983433%28v=vs.90%29.aspx?f=255&MSPPError=-2147217396
Regards
D. Wu

Satellite L500-19X: Win7 install won't work - stuck on syswow64 loop?

I've tried to reinstall Windows 7 on Satellite L500-19x but it won't complete - every time I boot up laptop a white splash screen appears saying "preparing to install...may take a few minutes" but this never disappears...can get out of this screen by starting task manager and hitting escape a few times.
When get as far as desktop things seem to be in order except for command prompt running Syswow64/sysprep/...access is denied on continuous loop, also there is a window saying "TUPIT 2" which seems to have failed as there is a "requested registry access is not allowed" in front of it.
Would really appreciate if somebody could tell me how to fix this as it is extremely frustrating and seems to be so close yet so far to being successfully completed!

Hi
This message is very strange. Had read in internet about similar issues but the issues were always related to the registry problems.
In most cases the error message appeared trying to repair the Windows OS.
Did you try to make a clean installation?
I think you should format the HDD firstly before trying to install the Win 7.
Hopefully everything would be erased from HDD before starting the setup installation

Bootable usb install won't work after 10.9.1

Hi All,
Ive made bootable usb install for many years and never had any issues at all. I made one with Mavericks 10.9.0 and it worked fine. But now I have to make a new one, helping a friend, but to me it seems like it wont work with 10.9.1. Ive used DiskMakerX, also done it manually and with terminal, done it over and over, but it wont actually work. Ive helped alot of people with their macs, made usb install since snow leopard, all fine until now; 10.9.1.
Can someone help me? Have apple done something to the update so we cant make bootable (well it bootes, but cant finnish installing).
Anyone know about a link to the 10.9.0? That worked for me. Ive also used another usb memory in case the one I used caused this issue.
Ive searced the net off course, but not much written about this problem. the update is quite fresh and not many have made bootable with with 10.9.1 I guess.
Thanks in advance.

Hi iW00 and thanks for your reply.
Yes and I make the usb from mavericks, not from snow leopard. I have no problems booting, but when it prepare for intalling, it stops at "1 sec remaining" and then I get an error message. Before the mavericks update it worked fine. So Ive been looking for the 10.9.0 version, but appstore only have the new version available.
I wondered if my usb was damaged or something so I made install on another usb drive, but same issue happens.

CS design standard download install won't work

Adobe support gave me the link to download DesignStandard CS5 on my mac. I downloaded it and now when I try to install, it give me an error. (Install can't be opened because it is from an unidentified developer).

Hi Panacea,
This error is due to MAC security settings "Gatekeeper". You can follow the article: OS X: About Gatekeeper and makes required changes to the setting and try again it will work.
Let us know in case of any issues.
Thanks,
Ratandeep Arora

Acrobat re install won't work, error 16

Similar Messages

Maybe you are looking for