Acrobat Reader 11.0.9 has never started
Hi !
Today after the closing of a pdf document with Acrobat Reader X, I received an offer to install Acrobat Reader XI.
The installation didn't report any problem. When i click on the freshly installed icon, I see a window for about 1 second.
It always disapears. Same issue if i click a .pdf document.
It doesn't seem to be a crash because there is no trace inside Window's events observer.
I did both a repair, an a full re-installation. In all cases i allways have the same issue describe above.
My system is Windows 7 SP1
Any idea ?
It looks like is a memory corruption
APP: acrobat.exe
BUGCHECK_STR: APPLICATION_FAULT_MEMORY_CORRUPTION_LARGE
PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_LARGE
DEFAULT_BUCKET_ID: MEMORY_CORRUPTION_LARGE
IP_ON_HEAP: 62896df0
The fault address in not in any loaded module, please check your build's rebase log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may contain the address if it were loaded.
IP_IN_FREE_BLOCK: 62896df0
FRAME_ONE_INVALID: 1
STACK_TEXT:
00000000 00000000 memory_corruption!kernel32+0x0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: memory_corruption!kernel32
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: ** Pseudo Context ** ; kb
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_c0000090_memory_corruption!kernel32
BUCKET_ID: APPLICATION_FAULT_MEMORY_CORRUPTION_LARGE_memory_corruption!kernel32
IMAGE_NAME: memory_corruption
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:memory_corruption_large_c0000090_memory_corruption!kernel32
FAILURE_ID_HASH: {50fe489a-6240-e9af-6cec-7a87f3683661}
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