Acrobat Reader a necessity, but not available?

As a paying member of Creative Cloud, I expected to have a full version of Acrobat Reader available to me. Because I run Vista, Acrobat XI (and no other version for that matter) is listed on my AAM. Following the advice of another thread, I installed the trial version (it runs fine on Vista, it's just not supported) and now discover the trial version is not able to be converted and the only way to get a full version of Acrobat is by downloading through AAM, which again--is not available to me. I purchased this membership in order to grow my business, not stall it and I have wasted too much time on this issue already. How can I get a licensed version of Acrobat on my computer? Thank you.

LazyJane, first of all, Adobe Reader and Acrobat are two different applications and Adobe Reader is not a part of Creative Cloud(its a freeware) while Acrobat XI Pro is.
Yes, if you have a Creative Cloud Membership, its always recommended to get Acrobat XI Pro using Adobe Application Manager(AAM).
When you say Acrobat is not available to you via AAM, what exactly you mean? Could you just scroll down and check if you see Acrobat XI Pro on AAM. Attach the screensho, if possible.
Else, you might not have the updated version of AAM. Try the below steps and check:
>> Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
>> Extract and run it.
>> Select "e" for English.
>> Hit "Y" for Yes if asked.
>> Select Option 3 for Creative Cloud.
>> Then select Option 1 for Creative Cloud Installer.
>> Rename the OOBE folder to OOBE OLD from :
      Mac: MAC HD/Library/Application Support/Adobe
      Win: C:\Program Files (x86)\Common Files\Adobe\
>> Also, If there is a process running named 'AAM Update Notifier' or 'AAM Registration Notifier' . Kill those processes and try to install Adobe Application Manager again and check.
>> Download and Install the latest version of Adobe Application Manager from the below link :
      Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
      Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Similar Messages

  • Link works in Acrobat Std 8.0, Acrobat Reader 8.2, but not in Reader 9.0

    Hi. I also posted this in the Acrobat site:.  Perhaps this might be a more appropriate location?
    Hello.
    I faced a really strange thing today.  I created a report PDF through Xcelsius.  In this PDF, I have a Flash button which, when clicked, would link to an Excel (.xls) file within our LAN.  The link works within Acrobat Standard 8.0 but not within Acrobat Reader 9.0.  I have examined the preferences on both and they are identical (as far as I can see).
    Details:
    Software used:  Xcelsius 2008 SP1
                           Acrobat Standard 8.0.0
                           Acrobat Reader 9.0
                           Acrobat Reader 8.2 (later)
    Link address:   file://G:\Management\[sub-directory]\[sub-sub-directory]\[filename].xls
    Any help at all will be welcomed and appreciated.
    Thank you!
    --- Update ---
    I later uninstalled Reader 9.0 and reinstalled Reader 8.2 and the link worked in Reader 8.2.  The link is a direct address and not a script.  The file is opened in IE 7 as a spreadsheet with Macros attached.  It is important for me that it works in both versions of Reader as there are several versions of Acrobat Reader deployed among our hospital -- Reader 7, 8, and 9.
    Can someone help shed some light on this, please?

    I think this is related to this other problem: http://forums.adobe.com/thread/567165?tstart=-1  .  This has appeared with current releases of Acrobat, Acrobat Pro and Acrobat Reader.  Adobe seems unresponsive.  We started seeing it this week in conjunction with Excelsius 4.5.  I have both Acrobat Pro 9.3 and Acrobat Reader 8 on my PC.  Pro blows up when I open the .pdf created by Excelsius, but Reader does fine.

  • I have installed adobe flash player. I can not open the file. In plugins under tools it is not showing. It shows acrobat reader being there but not flash player. Any ideas?

    Flasher Player should be listed as a plugin in tools for it to work?

    '''Other items that need your attention'''
    The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.
    *Adobe Shockwave for Director Netscape plug-in, version 11.0
    **Several security issues have been fixed since the version you are using
    *Adobe PDF Plug-In For Firefox and Netscape 8.2.2
    **'''Very old version'''; you seem to have missed the entire version 9 series
    **New Adobe Reader X (version 10) with Protected Mode just released 2010-11-19
    **See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
    *Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
    **4 versions behind; several security issues have been fixed
    #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
    #*'''Note: plugin check page does not have information on all plugin versions'''
    #'''Update Shockwave for Director'''
    #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    #*When the download is complete, exit Firefox (File > Exit)
    #*locate and double-click in the installer you just downloaded, let the install complete.
    #*Restart Firefox and check your plugins again.
    #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
    #'''Update Adobe Reader (PDF plugin):'''
    #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
    #**Open the Adobe Reader program from your Programs list
    #**Click Help > Check for Updates
    #**Follow the prompts for updating
    #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
    #**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
    #**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
    #**Click "Save to File"; save to your Desktop (so you can find it)
    #**After download completes, close Firefox
    #**Click the installer you just downloaded and allow the install to continue
    #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
    #**'''<u>Download link</u>''': ftp://ftp.adobe.com/pub/adobe/reader/
    #***Choose your OS
    #***Choose the latest #.x version (example 9.x, for version 9)
    #***Choose the highest number version listed
    #****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
    #***Choose your language
    #***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
    #***Windows: choose the .exe file; Mac: choose the .dmg file
    #*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
    #**''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
    #**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
    #*After the installation, start Firefox and check your version again.
    #'''Update the [[Java]] plugin''' to the latest version.
    #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
    #*Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
    #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
    #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
    #*Java Test: http://www.java.com/en/download/help/testvm.xml

  • HT201272 How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable?  The album shows as purchased on the iTunes store, but not available to download to my authorized devi

    How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable?  The albums show as purchased on the iTunes store, but not available to download to my authorized device.  I also have albums that appear in my library, but are not able to be added to my iPod from my computer

    When you download something from the iCloud, it is a brand new licensed copy. Your iCloud account just contains a notation that you have this app. It isn't storing an actual copy of the app from your Mac.

  • PDX index works in adobe reader 9.4 but not in adobe X !!

    Hello I have some commercial genealogy DVD's, bought a few years ago, with PDX files on them that work fine with adobe reader  9.4  but not in  adobe reader X.   Adobe reader X says they are invalid PDX index files. Ofcourse adobe says that version X is Backward compatible and I must contact the vendor of my dvd's !!!.
    Does anybody else has this problem ?
    I do not have the pro version so I cannot rebuild the indexes myself.
    Hans
    PS for now I have removed version 10 and re-installed version 9.4
    Windows XP SP3

    Reply found here:
    http://forums.adobe.com/message/3522477#3522477
    "Adobe Reader X doesn't support search catalogs created with Acrobat 5 or earlier.
        You may try Adobe Reader 9 or create new catalogs with Acrobat X Pro."
    I actually contacted my vendor and he is sending me a new disk free of charge . He told me he had to destroy his whole stock of cd's that contains old pdx files.

  • Upgrade requested but not available

    I purchased full Acrobat XI Standard, downloaded and installed. Now an upgrade with serial number is requested but not available. How can I resolve?

    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    -has a link about why you are prompted to enter a serial number which may help

  • Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? B

    Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?

    Acrobat 9 for Mac can be downloaded from
    Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
    Follow the Very Important Instructions on that page first BEFORE you click the download link.

  • ORA-08176: consistent read failure; rollback data not available

    Hi,
    We implemented UNDO management on our servers and started getting these errors for few of our programs.:
    ORA-08176: consistent read failure; rollback data not available
    These errors were not coming when we were using the old rollback segments and we have not changed any code on our server.
    1. What is possibly causing these errors?
    2. Why did they not surface with rollback segments but started appearing when we implemented AUM and Temporary TS (instead of fixed TS used as temporary TS).
    Our environment:
    RDBMS Version: 9.2.0.5
    Operating System and Version: Windows 2000 AS SP5
    Thanks
    Satish

    NOt much in the alert.log. I looked at the trace file, it also does not have much information:
    ORA-12012: error on auto execute of job 7988306
    ORA-20006: ORA-20001: Following error occured in Lot <4407B450Z2 Operation 7131> Good Bad rollup.ORA-08176: consistent read failure; rollback data not available
    ORA-06512: at "ARIES.A_SP$WRAPPER_ROLLUPS", line 106
    ORA-06512: at line 1
    *** SESSION ID:(75.13148) 2004-11-23 09:16:14.281
    *** 2004-11-23 09:16:14.281
    ORA-12012: error on auto execute of job 7988556
    ORA-20006: ORA-20006: Following error occured in Lot <3351A497V1 Operation 7295> For No FL Rollup, Updating T_GOOD.ORA-08176: consistent read failure; rollback data not available
    ORA-06512: at "ARIES.A_SP$WRAPPER_ROLLUPS", line 106
    ORA-06512: at line 1
    *** SESSION ID:(75.16033) 2004-11-23 09:28:10.703
    *** 2004-11-23 09:28:10.703
    The version we have is :
    Oracle9i Enterprise Edition Release 9.2.0.5.0 - Production
    PL/SQL Release 9.2.0.5.0 - Production
    CORE 9.2.0.6.0 Production
    TNS for 32-bit Windows: Version 9.2.0.5.0 - Production
    NLSRTL Version 9.2.0.5.0 - Production
    Thanks
    Satish

  • Schedule lines present on R/3 but not available on BW.

    Schedule lines present on R/3 but not available on BW.
    It is observed that some schedule line records are uploaded to BW with recordmode ‘R’ causing deletion from ODS, though they are present on R/3 side (in EKET). We use 2lis_02_scl to upload schedule line data system BI 7.0. Anyone faced such problem?
    Points shall be assigned if found helpful.

    Kalyan ,
    refer to oss notes : 690106
    here he talks about what is the real motive for changing R mode to X mode .
    So but this notes does an undo operation for the same .
    We need to re do the same again in start routine if we want to maintain the deleted records . Also search the OSS by giving the data source name & record mode R , then you will also get the original problem in extractors with R mode .
    i forgot about the OSS numbers
    -Sourav

  • I would like to upgrade my OS from 10.6.8. I can't find any higher version on the site. Yosemite is the latest but not available. Can someone help please?

    I would like to upgrade my OS from 10.6.8. I can't find any higher version on the site. Yosemite is the latest but not available. Can someone help please?

    If Yosemite is not available to you, your system may not meet the minimum requirements.
    How to install OS X Yosemite on your Mac - Apple Support

  • Pages load too small to read in firefiox but not in other browsers. Always have to zoom in 5 times.

    Pages load too small to read in Firefox but not in other browsers. Always have to zoom in 5 times.
    == This happened ==
    Every time Firefox opened
    == A long time, months, I think since I bought the computer..

    I forgot to add the extensions installed:
    auto hide Ip 1.0
    Better privacy 1.48.3
    download helper 4.8
    java console 6.0.2
    Norton IPS 2.0
    Norton toolbar 4.6
    quickProxy 2009.07.19
    realplayer browser record plugin 1.1.4
    stumbleupon 3.64

  • SLDAccess set to true, but not available

    Hi all,
    I get the following error when Running a Proxy to mail Scenario.
    This happens in the Call adapter pipeline Step of the receiver mail adapter.
    error message "com.sap.engine.interfaces.messaging.api.exception.ConfigException: SLDAccess set to true, but not available"
    I did the Following:
    1.  tried SLDCHECK -
    works fine
    2.  XIAFUSER/PIAFUSER is not locked.
    3.  The SLD is reachable
    4.  XI business system has correct "Pipeline URL" parameter defined
    What could have gone wrong.
    Any help would be appreciated.
    Regards
    Abhishek

    Hi,
    Check the doc and links.
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/09cb9ffb-0701-0010-4183-c2e8f405bf9a
    Note 768148 - Using a separate SLD
    Note 720717 - Reduce the number of System Landscape Directories (SLD)
    Note 936318 - Dividing a SLD instance
    Note 935474 - Consolidate SLD instances
    Regards,
    Phani

  • MPPE required but not available

    Hi,
    Seems like this issue is recurring on the discussion board.
    I am running pptp-vpn on an osx server 10.5.7, which is also an OD master.
    EDIT: Should add that I was using my OD accounts to VPN, not local accounts.
    Until yesterday, the pptp-vpn worked. But today I get this error (I did some changes to the DNS server yesterday, and shutdown the OD replica, probably what caused it):
    "MPPE required but not available."
    Logs here:
    #Start-Date: 2009-07-31 09:28:31 CEST
    #Fields: date time s-comment
    2009-07-31 09:28:31 CEST Loading plugin /System/Library/Extensions/PPTP.ppp
    2009-07-31 09:28:31 CEST Listening for connections...
    2009-07-31 09:28:54 CEST Incoming call... Address given to client = 10.3.10.1
    Fri Jul 31 09:28:55 2009 : Directory Services Authentication plugin initialized
    Fri Jul 31 09:28:55 2009 : Directory Services Authorization plugin initialized
    Fri Jul 31 09:28:55 2009 : PPTP incoming call in progress from 'HEREWASMYCLIENTIP'...
    Fri Jul 31 09:28:55 2009 : PPTP connection established.
    Fri Jul 31 09:28:55 2009 : using link 0
    Fri Jul 31 09:28:55 2009 : Using interface ppp0
    Fri Jul 31 09:28:55 2009 : Connect: ppp0 <--> socket[34:17]
    Fri Jul 31 09:28:55 2009 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0xfebd0071> <pcomp> <accomp>]
    Fri Jul 31 09:28:55 2009 : rcvd [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0xc1569522> <pcomp> <accomp>]
    Fri Jul 31 09:28:55 2009 : lcp_reqci: returning CONFACK.
    Fri Jul 31 09:28:55 2009 : sent [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0xc1569522> <pcomp> <accomp>]
    Fri Jul 31 09:28:55 2009 : rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0xfebd0071> <pcomp> <accomp>]
    Fri Jul 31 09:28:55 2009 : sent [LCP EchoReq id=0x0 magic=0xfebd0071]
    Fri Jul 31 09:28:55 2009 : sent [CHAP Challenge id=0x87 <90748838ee766580e2607fe03aabb64d>, name = "MYSERVERHOSTNAMEHERE"]
    Fri Jul 31 09:28:55 2009 : rcvd [LCP EchoReq id=0x0 magic=0xc1569522]
    Fri Jul 31 09:28:55 2009 : sent [LCP EchoRep id=0x0 magic=0xfebd0071]
    Fri Jul 31 09:28:55 2009 : rcvd [LCP EchoRep id=0x0 magic=0xc1569522]
    Fri Jul 31 09:28:55 2009 : rcvd [CHAP Response id=0x87 <ed961c48a2d2bf4a740d5bc5c8fe52120000000000000000fad480211366fb8d7360a82a1cfe50 c9e994fe5f85c9166900>, name = "larsrohdin"]
    Fri Jul 31 09:28:55 2009 : sent [CHAP Success id=0x87 "S=EB025BB4770A6FF010F57860F8B00FDE74FDDC00 M=Access granted"]
    Fri Jul 31 09:28:55 2009 : CHAP peer authentication succeeded for larsrohdin
    Fri Jul 31 09:28:55 2009 : DSAccessControl plugin: User 'larsrohdin' authorized for access
    Fri Jul 31 09:28:55 2009 : MPPE required, but keys are not available. Possible plugin problem?
    Fri Jul 31 09:28:55 2009 : sent [LCP TermReq id=0x2 "MPPE required but not available"]
    Fri Jul 31 09:28:55 2009 : rcvd [CCP ConfReq id=0x1 <mppe +H -M +S +L -D -C>]
    Fri Jul 31 09:28:55 2009 : rcvd [LCP TermAck id=0x2]
    Fri Jul 31 09:28:55 2009 : Connection terminated.
    Fri Jul 31 09:28:55 2009 : Connect time 0.0 minutes.
    Fri Jul 31 09:28:55 2009 : Sent 0 bytes, received 0 bytes.
    Fri Jul 31 09:28:55 2009 : PPTP disconnecting...
    Fri Jul 31 09:28:55 2009 : PPTP disconnected
    2009-07-31 09:28:55 CEST --> Client with address = 10.3.10.1 has hungup
    I have tried everything in this thread:
    http://discussions.apple.com/thread.jspa?threadID=1286988&tstart=0
    and this one:
    http://discussions.apple.com/thread.jspa?messageID=6560466
    But no luck.
    Any ideas? Anyone? Really do not want to reinstall my server again.
    Or as another solution, is there any third party pptp-servers out there for osx server, as this one is really unreliable.
    Best Regards,
    Lars Rohdin
    Message was edited by: larsrohdin

    Tyghe got it right, HOWEVER, if your OD is munged for any reason OR there are more than one user, you many need to be more 'invasive' about cleaning up and then fixing this issue
    If you run the command `vpnaddkeyagentuser /LDAPv3/<od servername>` and it just keeps prompting me like it isn't authenticating, you OD is probably either unstable or non functional. Probably needs an archive and demote-promote.
    If you run the command and it runs without prompting me for any username or password and adds an entry into the system keychain but does not create a user on the OD server, it is probably similar to issue as above.
    The way I would deal with this is to clear the keychain of EVERY entry, then open WGM, delete all the VPN MPPE users, and try the command again. There will only be one user that contain the 'secret' password for MPPE use, attached to VPN and the password is placed in to the keychain, all others are now dead.
    Peter

  • Change the pwd of the WBEM client:SLDAccess set to true but not available

    Hello,
    I checked on ABAP side with transaction SLDCHECK, everything fine.
    Then checked http://server:port/sld/ListServlet?bsview=true
    *Please find the log content below:*
    WARNING com.sap.lcr.cimsrv.ChangePasswordServlet: Password Change that service client users don't have initial passwords.Alternatively, logon to the SLD user interface with the corresponding user and assign a new password client settings must be updated accordingly.
    So suggestion was to change the WBEM client password.
    Due to the above scenario, *Error in SXMBMONI*_ is:
    com.sap.aii.af.ra.ms.api.ConfigException: SLDAccess set to true, but not available
    Can anyone let me know how to resolve this issue.
    Thanks in advance.
    Ganesh Karicharla

    HI ganesh
    check this thread for reference
    Unable to find an associated SLD element
    regards
    kummari

  • SLDAccess set to true, but not available -  http to RFC Scenario

    Hello Experts,
    I have created http to RFC scenario in DEV system and it is working fine.
    But after transporting the scenario to QAS system. It is giving following error.
    com.sap.engine.interfaces.messaging.api.exception.ConfigException: SLDAccess set to true, but not available
    Please advice on this ...
    Thanks ,
    Vishal

    There could be many things that could be checked.
    1. Perform SLDCHECK and look for inconsistencies.
    2. Check if service user XIAFUSER is locked or not.
    3. Perform a full CPACache refresh.
    Regards,
    Prateek

Maybe you are looking for