Acrobat Reader crashing alot
Hello,
My Acrobat Reader crashes frequently. I've uninstalled it, confirmed my system exceeds the system requirements, and installed it again. When it crashes, I receive an error message about something called Data Execution Prevention (DEP). Does anyone know if Adobe has a DEP-compatible version of Acrobat Reader X? Or how I can ask Adobe directly? Has anyone experienced similar issues? Do you have any other light to shine?
Thank you; I am just finding my way around here, so please forgive me if these questions are really basic and/or ought to be unnecessary.
Thank you. ~ Anne Marie
I appreciate the response.
Operating system: Windows Vista Home Premium (copyright 2007, Service Pack 2)
When it crashes, the message is "Adobe Reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The next one is: Adobe Reader was closed.
Then, a longer message comes up near the program icon at the bottom strip across my window, about the Data Execution Prevention (DEP) -- it is one of those that is only there fleetingly, and I cannot copy it down in time before it disappears. However it contains a link to an FAQ about Data Execution Prevention (DEP).
I gather that Windows feels obligated to close the program for one of two reasons: either security has been breeched (I ruled that out) OR there's an issue with how/what part of my system's memory is being accessed.
Thank you!
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Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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1 com.apple.Foundation 0x94d9eeb3 _NSAddExceptionHandlerForLock + 33
2 com.apple.AppKit 0x974ffbac _NSAppKitLock + 78
3 com.apple.AppKit 0x975302b3 -[NSApplication(NSWindowCache) _findWindowUsingCache:] + 100
4 com.apple.AppKit 0x97530241 -[NSApplication windowWithWindowNumber:] + 40
5 com.apple.AppKit 0x97440794 -[NSApplication(NSScripting) _orderedWindowsWithPanels:] + 353
6 com.adobe.Acrobat.framework 0x001e9599 0xd6000 + 1127833
7 com.adobe.Acrobat.framework 0x006c4f63 0xd6000 + 6221667
8 com.adobe.Acrobat.framework 0x00258578 0xd6000 + 1582456
9 com.apple.CoreFoundation 0x932279b6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
10 com.apple.CoreFoundation 0x93227355 __CFRunLoopDoTimer + 709
11 com.apple.CoreFoundation 0x9320c162 __CFRunLoopRun + 1730
12 com.apple.CoreFoundation 0x9320b63a CFRunLoopRunSpecific + 378
13 com.apple.CoreFoundation 0x9320b4ab CFRunLoopRunInMode + 123
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15 com.apple.HIToolbox 0x938f7ec9 ReceiveNextEventCommon + 374
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17 com.apple.AppKit 0x974fda3a _DPSNextEvent + 724
18 com.apple.AppKit 0x974fd26c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
19 com.apple.AppKit 0x974f36cc -[NSApplication run] + 855
20 com.adobe.Acrobat.framework 0x000e244a 0xd6000 + 50250
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23 com.adobe.Reader 0x000cee71 start + 53
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1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
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0 libsystem_kernel.dylib 0x9a6309ae kevent + 10
1 libdispatch.dylib 0x93614c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x936147a9 _dispatch_mgr_thread + 53
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0 libsystem_kernel.dylib 0x9a6300ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
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0 libsystem_kernel.dylib 0x9a6300ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
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1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x92d44512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x980966ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x00121ec1 0xd6000 + 310977
6 com.adobe.Acrobat.framework 0x00120353 0xd6000 + 303955
7 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
9 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a6309ae kevent + 10
1 com.adobe.Acrobat.framework 0x00ff22a7 0xd6000 + 15844007
2 com.adobe.Acrobat.framework 0x00f63b4d 0xd6000 + 15260493
3 com.adobe.Acrobat.framework 0x00f6075b 0xd6000 + 15247195
4 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
5 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbff30328 ebx: 0x00000000 ecx: 0x0000060b edx: 0x00000000
edi: 0x79c70960 esi: 0x9325f3ce ebp: 0xbff31328 esp: 0xbff312f0
ss: 0x00000023 efl: 0x00010202 eip: 0x9325f673 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000613
Logical CPU: 2
Binary Images:
0xce000 - 0xcefff +com.adobe.Reader (11.0.01 - 11.0.01) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0xd6000 - 0x1900ff7 +com.adobe.Acrobat.framework (11.0.01 - 11.0.01) <5943BCA3-CFED-3163-A6E3-4EC1935AF1D8> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1a52000 - 0x1ba4fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1bb1000 - 0x2186ff7 +com.adobe.AGM (AdobeAGM 4.28.131.1 - 4.28.131.1) <E8FD37B8-99A8-3BCE-B16A-92C1ADEEFBF3> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x21f1000 - 0x220fff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x2215000 - 0x2512ffb +com.adobe.CoolType (AdobeCoolType 5.11.131.1 - 5.11.131.1) <A984C39B-E5BE-33A7-8918-71BAD9E45982> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2545000 - 0x2663ff3 com.apple.WebKit (8536 - 8536.26.14) <C98F734D-D579-3F89-9A58-9EE890B1748E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x2714000 - 0x272dff7 com.apple.ScriptingBridge (1.3 - 61.2) <74397541-E4DD-3DCA-BA5F-F7AAF145819A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x273c000 - 0x33cbff3 com.apple.WebCore (8536 - 8536.26.14) <82E97E6B-3F31-39A7-B41F-CD308E6EF238> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x3b4e000 - 0x3b4eff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
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0x9400c000 - 0x9402aff3 com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9402b000 - 0x94136ff7 libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x94137000 - 0x9417bfff libGLU.dylib (8.6.1) <06BAFDCA-800C-35E3-B1A3-F05E105B86AB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9417c000 - 0x94186fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x94187000 - 0x941d6ff6 libTIFF.dylib (845) <989A2EB9-3A49-3157-8E9C-B16E6005BC64> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x941d7000 - 0x941d9fff libCVMSPluginSupport.dylib (8.6.1) <8A174BD9-992E-351D-8F9A-DF6991723ABE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
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0x941de000 - 0x9440efff com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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0x945db000 - 0x94654ff0 com.apple.CorePDF (2.0 - 2) <6B5BF755-F336-359C-9A99-F006F61442CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x94655000 - 0x9486cfff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9486d000 - 0x948bbff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <7BA6C58B-0357-356F-BB69-17ACB5E35988> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x948bc000 - 0x948c8ffd libkxld.dylib (2050.20.9) <29C6FCF5-E450-3724-BEA5-278A954A5247> /usr/lib/system/libkxld.dylib
0x948c9000 - 0x94922fff com.apple.QuickLookFramework (4.0 - 555.4) <96911441-FDD4-3B68-9E0C-51BA11A97C2E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x94923000 - 0x94923fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x94924000 - 0x94951ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x94952000 - 0x94a50ff7 libFontParser.dylib (84.5) <B3006327-7B2D-3966-A56A-BD85F1D71641> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x94aef000 - 0x94c3cffb com.apple.CFNetwork (596.2.3 - 596.2.3) <1221EF86-659B-3136-AB57-0CC6B130CDA2> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x94c3d000 - 0x94c3ffff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x94c44000 - 0x94d38ff3 com.apple.QuickLookUIFramework (4.0 - 555.4) <D66F61A6-2C4C-359F-A2E3-7D023C33CB5A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x94d39000 - 0x95056ff3 com.apple.Foundation (6.8 - 945.11) <03B242AC-519C-3683-AA52-E73536B3D55F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x95057000 - 0x95099fff libcurl.4.dylib (69.2) <8CC566A0-0B25-37E8-A6EC-30074C3CDB8C> /usr/lib/libcurl.4.dylib
0x9509a000 - 0x9514efff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9514f000 - 0x953f2ffb com.apple.CoreImage (8.2.2 - 1.0.1) <85BFFB09-D765-3F5F-AF65-FB136DDCAEF3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x953f3000 - 0x95485ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95486000 - 0x95499ff9 com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9549a000 - 0x954e8ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x954e9000 - 0x954e9fff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x954ea000 - 0x954fcfff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x954fd000 - 0x954fefff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
0x954ff000 - 0x95516fff com.apple.GenerationalStorage (1.1 - 132.2) <93694E0D-35D3-3633-976E-F354CBD92F54> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x95517000 - 0x9551bff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x9551c000 - 0x9551cfff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9551d000 - 0x956a6ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x956a7000 - 0x95aa3feb com.apple.VideoToolbox (1.0 - 926.62) <B09EEF06-CB3C-3EAA-8B0E-22A1801F3CAE> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x95aa4000 - 0x95aa7ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x95aa8000 - 0x95ac5fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x95b11000 - 0x95b58ff3 com.apple.CoreMedia (1.0 - 926.62) <69B3835E-C02F-3935-AD39-83F8E81FB780> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x95b59000 - 0x95c71ff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x95c72000 - 0x95ca5ff3 com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x95ca6000 - 0x95cbbfff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x95cbc000 - 0x95cc2fff libGFXShared.dylib (8.6.1) <E32A7266-FCDD-352C-9C2A-8939265974AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x95cc3000 - 0x95d1dfff com.apple.Symbolication (1.3 - 93) <A839CFC2-F870-3652-B353-15A55D88F88D> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x95d1e000 - 0x95e7bffb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x95ead000 - 0x95f44ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x95f45000 - 0x95f4dfff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x95f4e000 - 0x95f57ff9 com.apple.CommonAuth (3.0 - 2.0) <A1A6CC3D-AA88-3519-A305-9B5D76C5D63B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x96c91000 - 0x96c9bffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x96ca4000 - 0x96ce6ff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x96ce9000 - 0x96d1fffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x96d20000 - 0x96e5bff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x96e5c000 - 0x96fb4ffb com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <9205DFC2-8DAE-354E-AD87-46E229B5F2F1> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96fb5000 - 0x9736dffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9736e000 - 0x97399fff com.apple.shortcut (2.2 - 2.2) <FA94F2BF-37E1-3F16-9085-7BCCB815BAE9> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x9739a000 - 0x97f56ffb com.apple.AppKit (6.8 - 1187.34) <06EDB1D1-3B8A-3699-8E3A-D8F50A27AB7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97fa3000 - 0x97fb0ff7 com.apple.HelpData (2.1.4 - 85) <1E180AEF-53FF-3D8B-9513-7FCA1B25A4AB> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x97fb1000 - 0x97fb4ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x97fb5000 - 0x97fc2fff libGL.dylib (8.6.1) <C7A3917A-C444-33CC-8599-BB9CD8C12BC4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x97fc3000 - 0x97fcfff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x97fd3000 - 0x982d8ff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x982e8000 - 0x982f4ff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x98b72000 - 0x98b80fff com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x98b81000 - 0x98bd8ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98bd9000 - 0x98c55ff3 com.apple.Metadata (10.7.0 - 707.3)Under what circumstances does this version of Reader crash?
Opening a specific PDF document from the filesystem.
Opening any PDF per 1.
Attempting to view a PDF within Safari.
Attempting to view a PDF as helper from Firefox.
Launching Reader from QuickLook.
When did this problem occur?
First PDF access after initial installation (reproducible)
Was working and then began failure.
Same as 2. but after other software installation.
Your 12C3006 is either the special build for late-2012 hardware or it is the developer release of 10.8.3 -- I don't have those build numbers handy, so I don't know which it is. If it is a 10.8.3 developer release, all bets are off that Acrobat Reader 11.0.01 will work, and may need recompilation by Adobe.
This version of Reader works reliably in 12C60 (for all other h/w) on my machine. It would seem that if this were a common issue with late 2012 machines, there would have been a storm of reports about it. I haven't noticed any, though I could have missed some.
I think something else has clashed with Reader 11.0.01 on your machine. Post back. -
Adobe Acrobat Reader X Crashes
I initially posted this in the wrong forum (I derped and posted this in Forms. ^^;) So I'm posting this here again...
Hi there,
I'm having an issue with Adobe Acrobat Reader X. It seems to crash all the time whenever I try to open a .pdf online. They seem to open just fine when not embedded in a browser, but thing is, I can't get them to open by themselves, in Reader, because when I try to save the link, my computer will save it as a webpage and not as a .pdf file. (Although this could have something to do with my online course which is where I am trying to open files from.)
The page will open, briefly show itself, and then promptly crash. Many times an error message box will appear, but there will be nothing in it but a question mark and an OK button, as if Acrobat has no idea what's going on either. lol
I've tried updating Acrobat, uninstalling and reinstalling and nothing works. I really need this program to work as I won't be able to view any of my online school work without it.
Here are my computer's stats:
Dell XPS 8300i5
Processor: Intel Core i5-2320 CPU @ 3.00 GHz
RAM: 8 gigs
System type: 64 bit
Graphics card: AMD Radeon HD 6450
Thank you!
P.S. I've tried scouring the forums to see if I could find an answer to this but perhaps I'm not looking in the right place or I'm entering in the wrong information, but I haven't founda anything.Actually you need to run the 32 bit version of IE, since there are no separate plugins for a 64 bit version.
Could you also try manually deleting all the files/folders from the installation directory (it would be C:\Program Files (x86)\Adobe\Reader 10.0 by default) EXCEPT for the "Setup Files" folder. Now try and repair the application from within the Control Panel (Programs and Features) and see if it resolves the issue.
In the meanwhile, you could try the following workaround to circumvent the browser crash.
1. Open Adobe Reader and goto Edit > Preferences
2. In the Internet Pane, uncheck the option for "Display PDF in browser"
3. Close all windows and try accessing any PDF in the browser. It will now ask you to save the file on your hard disk rather than opening it in the browser.
Thanks
Ankit -
Acrobat Reader X / 10 - javascript console problem / crash
Hi,
I develop adobe interactive forms and need javascript console badly!
My system:
Windows XP Prof.
Acrobat Reader 10 (free)
Internet Explorer 8
Adobe Livecycle Designer ES 9 (latest version)
The javascript console works just fine if I start an adobe form "native" = with Acrobat Reader X directly.
But if I use Adobe Livecycle Designer (latest version) [the issue also described here], the console just crashes / disappears right after it started.
The same happens if I open the pdf-file (adobe interactive form) with Internet Explorer.
E.G:
- When using Acrobat Reader "native":
console will open up on javascript syntax errors or by klicking a button ( javascript = console.show(); )
- When using Internet Explorer or Adobe Livecycle Designer:
the same pdf file cannot view the javascript console. it just "disappears immideatly" / crashes
There is any technical support for Acrobat Reader expect this forum - so I was told when I called adobe hotline.
I hope anyone could actually help me here.Hi,
Don't open the console just the reader application. and then open the console from your script as you do.
I have noticed in the past that sometimes the console appears for a very short period of time and then vanishes and this appears to be caused by the console window being associated with the open Adobe Reader application ( when it has no documents open) rather than the open PDF file in the preview or browser.
Just a thought
Malcolm -
Adobe Acrobat Reader 10.1.2 Print Issues - Windows Crash Error (2 Sided)
Have recently had issueswith our upgrades from 10.1.1 to 10.1.2 in regards to the following:
When printing 2 sided on a Fuji Xerox Firefly C4400 Atheros, application crashes after printing first 4 pages.
Thus, have tried the patch fix that was recommended on cpsid_92870 however this has not fixed the problem.
Have also tried the solution with the duplexing but still same issue, Windows crashes.
Have also tried solution to remove Windows patch KB4332667 and still same issue.
Screen shots will be provided upon request with the errors.
Currently running:
Windows XP SP3
Adobe Acrobat Reader 10.1.2
Printer Drivers are the latest and over 500 users on network. 485 are working on 10.1.1 which do not have this issue.
Is there any solution or 10.1.3 patch release that will address this issue?
Last Adobe user to work on this was Atul.Sonal2890, thanks for your inquiry and I will try to provide as much information as possible.
1. What happens if inspite of using 'Print on both sides', you check Duplex setting from Properties dialog (As you do previously)?
The Adobe Reader X Shuts down and is unable to print and displays a message stating it has incurred a problem. Please note, we are running IE7.
2. What happens if you print with any other application (Word/notepad)
The documents print fine. IT is only when you print this particular document which is enabled in protected mode and double sided. Have tried the patch and the resolution of unticking the duplex methodology and the issue still persists.
Crash Logs have already been submitted already. Have added the SEnd Error Report that was provided when the error occurs. The PDF stopped printing after page 6 of a 236 page document and provided the error above. -
Hey all,
Weird issue. I noticed my Adobe Acrobat Reader 9 crashes when opening two PDF's simultaneously. The first one opens just fine. The second one, a new window opens, but there's only black inside the 2nd Reader window. It finally (after way too long) begins to show the document, and then I get a blue screen of death with a fault in nvlddmkm.sys, the nVidia display driver for my video card. It says it was unable to reset the display drivers, dumps the memory, and reboots. One interesting note is that if I close the "black" window before it blue screens, I can continue using the computer with no crash. It's only if I give it time to try to display.
I already found the temporary fix for this, which is disabling 2D Graphics Acceleration in the Acrobat Reader (Edit -> Preferences -> Page Setup). Fortunately I'm on a fast computer, so this doesn't affect performance much, but it still obviously isn't ideal, and I'd like to see the problem resolved.
I don't experience this problem with any other programs at the moment, so I'm thinking it's an issue with Adobe's product or possibly the nVidia drivers, but thought I should mention it and see if anyone has any other possible fixes where 2D Graphics Acceleration can remain enabled.
Thanks all!I am having the exact same issue... it's so frustrating! Does anyone have a solution to this?
Running CS4 on a Core i7 workstation w/ Win 7 64-bit, latest BIOS and video card drivers (ATI Radeon 4890). Acrobat is version 9.3 with all updates. It freezes for 30 seconds just as described, every single time you launch it.
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