Acrobat Reader DC - won't print

I upgraded Acrobat Reader DC from Adobe Reader XI last week. When I tried to print any PDF. document, I get the error message "The document could not be printed. There were no pages selected to print". What went wrong? I did Repair installation, but I'm still getting the same message. I have PC and Window 7. Please help.

Try uninstalling and then re-installing. The following script may help with a complete uninstall: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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Sonal2890, thanks for your inquiry and I will try to provide as much information as possible.
1. What happens if inspite of using 'Print on both sides', you check Duplex setting from Properties dialog (As you do previously)?
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2. What happens if you print with any other application (Word/notepad)
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Hi guys
I hope you can help me. I have just downloaded Acrobat Reader DC and I am currently trying to print a PDF. However, it won't print because it wants me to fill the form in first I'm printing it for my very technology allergic father in law, and I'm not sure what to do?
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Dear
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Hi Kenneth, I am having this same issue but I am in a domain controlled environment. What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator. Then I got a pop-up talking about this protected mode that I have seen in other places. I chose to ALWAYS open with protected mode disabled. Then my reader opened and worked perfectly. UNTIL I closed it and tried to open it again as my user. My problem is that I can't even get to the settings as my user to be able to disable protected mode. It seems the setting change is user to user not system wide. I hope this helps. Hopefully though I can get some help on being able to disable protected mode for the whole system. I currently can't find a registry key...there must be one!!

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When I go to print i get the error messages 'The document could not be printed.' followed by 'There were no pages selected to print.'
This is really puzzling me, as I would of thought, if it wasn't going to work, then nothing would work, especially Acrobat Reader.
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Thanks Jeff - what's strange is that I've been prompted a few times since installation to register the software, so I don't know why it would be doing that if it's already registered.
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My questions are these (and apologies if this is not directly related to the OT), 1) is there a way to confirm the product is registered, 2) if it is not registered, what specifically do I need to tell the purchasing people to do to make sure it is registered properly, and 3) after following the process here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html - does this fix the Acrobat issue for good, or will I have to repeat this process in another 30 days? Does lack of registration potentially affect other products in the Web and Design Creative Suite?
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Hello,
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Now I'm trying to disabled reader_sl.exe from running on startup. I don't see it in Startup menu/Services/msconfig.
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Message was edited by: KTang

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I have a new installation of windows 8.1. Have just installed Adobe Acrobat reader DC.
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Try uninstalling and then re-installing. The following script may help with a complete uninstall: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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I regularly hear the term "repair permissions" but it is not and never has been in my universe. Someday i might try "repairing permissions" on a hard drive. But in the meantime i solved the problem by updating to OS 10.4.11 and using Acrobat Reader 8 instead. Thanks.

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Does anyone know what is happening here?

Turning off Protected mode does resolve the problem immediately, and turning it on again restores the problem. Of cours, this leaves me without a permanent fix, so I am very hesitant to upgrade all the computers again. Is there a fix on the way?
I do not know if this is any help, but here is the content of the appcompt.txt file generated for MS error reporting of the issue.
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AcroRd32.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="A3DUtils.dll" SIZE="205720" CHECKSUM="0x3A564A72" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="3D Utilities Library 10.0" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="3D Utilities Library" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="A3DUtils.dll" INTERNAL_NAME="A3DUtils" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3EB12" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:41:15" UPTO_LINK_DATE="01/30/2011 13:41:15" VER_LANGUAGE="English (United States) [0x409]" />
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    <MATCHING_FILE NAME="AcroBroker.exe" SIZE="295320" CHECKSUM="0xE8449BA7" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe PDF Broker Process for Internet Explorer" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Broker Process for Internet Explorer" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AcroBroker.exe" INTERNAL_NAME="AcroBroker.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4FA51" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:45:39" UPTO_LINK_DATE="01/30/2011 13:45:39" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Acrofx32.dll" SIZE="63384" CHECKSUM="0xA74B0426" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Lotus Notes Field Exchange Module for Adobe Acrobat" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="Acrofx32.dll" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1BFAA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:55:18" UPTO_LINK_DATE="01/30/2011 13:55:18" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32.dll" SIZE="23687576" CHECKSUM="0x4DB28CE3" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AcroRd32.dll" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x16A1966" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 14:59:28" UPTO_LINK_DATE="01/30/2011 14:59:28" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32.exe" SIZE="1306008" CHECKSUM="0xC157CC6D" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AcroRd32.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x141130" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 14:01:44" UPTO_LINK_DATE="01/30/2011 14:01:44" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32Info.exe" SIZE="17824" CHECKSUM="0x4979785E" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AcroRd32Info.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x120FB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 14:13:30" UPTO_LINK_DATE="01/30/2011 14:13:30" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroTextExtractor.exe" SIZE="49064" CHECKSUM="0x3FBD82D" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="AcroTextExtractor" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat text extractor for non-PDF files" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AcroTextExtractor.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE787" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:47:03" UPTO_LINK_DATE="01/30/2011 13:47:03" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobeCollabSync.exe" SIZE="1219488" CHECKSUM="0xC4A7FAA5" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe Collaboration Synchronizer 10.0" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Collaboration Synchronizer" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="AdobeCollabSync.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12ACED" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 14:03:42" UPTO_LINK_DATE="01/30/2011 14:03:42" />
    <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="757664" CHECKSUM="0x64491DB" BIN_FILE_VERSION="5.1.0.13503" BIN_PRODUCT_VERSION="5.1.32.1" PRODUCT_VERSION="5.1.0" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="5.1.0.13503" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2010 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBEE1C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.13503" UPTO_BIN_PRODUCT_VERSION="5.1.32.1" LINK_DATE="09/21/2010 04:35:59" UPTO_LINK_DATE="09/21/2010 04:35:59" VER_LANGUAGE="English (United States) [0x409]" />
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    <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="304536" CHECKSUM="0x65E2AA7E" BIN_FILE_VERSION="5.2.1.10630" BIN_PRODUCT_VERSION="5.2.0.0" PRODUCT_VERSION="63.139439" FILE_DESCRIPTION="Adobe XMP Core 5.2-c001 ( 32 bit )" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe XMP Core 2010/09/27-13:37:26" FILE_VERSION="5.2-c001 ( 32 bit ), 63.139439, 2010/09/27-13:37:26" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright 2002-2009, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x56D2F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.2.1.10630" UPTO_BIN_PRODUCT_VERSION="5.2.0.0" LINK_DATE="09/28/2010 00:29:03" UPTO_LINK_DATE="09/28/2010 00:29:03" VER_LANGUAGE="English (United States) [0x800]" />
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    <MATCHING_FILE NAME="ViewerPS.dll" SIZE="17304" CHECKSUM="0xC73BAB71" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Acrobat Viewer ProxyStub Library" PRODUCT_NAME="Acrobat Viewer ProxyStub Library" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="ViewerPS.dll" INTERNAL_NAME="ViewerPS" LEGAL_COPYRIGHT="Copyright 2007-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10663" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:51:09" UPTO_LINK_DATE="01/30/2011 13:51:09" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AIR\nppdf32.dll" SIZE="135568" CHECKSUM="0xEB78BEE4" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe PDF Plug-In For Firefox and Netscape 10.0.1" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="NPPDF32.DLL" LEGAL_COPYRIGHT="Copyright 2000-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x282B8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:47:01" UPTO_LINK_DATE="01/30/2011 13:47:01" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Browser\nppdf32.dll" SIZE="135568" CHECKSUM="0xEB78BEE4" BIN_FILE_VERSION="10.0.1.434" BIN_PRODUCT_VERSION="10.0.1.434" PRODUCT_VERSION="10.0.1.434" FILE_DESCRIPTION="Adobe PDF Plug-In For Firefox and Netscape 10.0.1" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="10.0.1.434" ORIGINAL_FILENAME="NPPDF32.DLL" LEGAL_COPYRIGHT="Copyright 2000-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2D3C8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.1.434" UPTO_BIN_PRODUCT_VERSION="10.0.1.434" LINK_DATE="01/30/2011 13:47:01" UPTO_LINK_DATE="01/30/2011 13:47:01" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="AcroRd32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
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</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x29D1AEE0" BIN_FILE_VERSION="5.1.2600.3311" BIN_PRODUCT_VERSION="5.1.2600.3311" PRODUCT_VERSION="5.1.2600.3311" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3311 (xpsp.080212-0005)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1009EF" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3311" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3311" LINK_DATE="02/12/2008 09:28:21" UPTO_LINK_DATE="02/12/2008 09:28:21" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

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