Acrobat reader freezing

Anyone else have this problem? Acrobat reader freezes when I try to print some - not all - pdf documents. When this happens I can't quit reader and the print dialog box refuses to close. The only solution is to force quit reader. Interestingly, when I open force quit it does not say that reader is not responding.
It's not a showstopper, I can print pdf docs OK in Preview or in Windows, but just wondering if anyone else has this problem and what the solution is. I am using the latest version of reader and everything else is up to date.
Tom

And OS 10.5.8 (not 10.5.7 as the last post says)

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Acrobat Reader 7, 8 & 9 + Outlook 2003 = Freezing

Hi guys,
Here's my issue:
A few of our users here use the "Attach to email..." option within Acrobat Reader after opening a PDF from an email within Outlook 2003 (why they refuse to just forward the damn e-mail, I do not know). Anyways, after typing into the e-mail, they hit "Send" and then both Outlook and Acrobat Reader freeze up. Now just to add to the fun, this happens intermittently. Sometimes twice a day, sometimes twenty.
Things I've tried:
- Reinstalling Acrobat Reader.
- Installing versions 7, 8 and 9 (uninstalling the previous one first of course)
- Reinstalling Outlook 2003.
- Reinstalling the entire Office 2003 package.
- Reconfiguring his Exchange settings (cached mode, etc)
Does anyone have any ideas? I see a number of people with this problem, but no real fix apart from the whole "Don't use Acrobat Reader, hurr" response. We do not have this luxury.
If an Adobe Rep sees this and can even give me an answer of "This is a current issue and it's being looked into.", that would be fine. I need to give these users something to get them off my back.
Cheers.

You do not need Reader and Acrobat on the same system. Acrobat will do all that reader does.
If you have both installed on the same system, you should remove Reader using the Windows Install Cleanu Utitlity and repair Acrobat. If repairing Acrobat does not solve the problem, you remove Acrobat using the Windows Install Cleanu Utitlity and reinstall Acrobat.
Good luck.

With new updates from Acrobat Read my computer freezes and I can not fill in forms anymore, how do I fix these problems?

After updating Acrobat Reader my computer now freezes when I try to fill in forms using Acrobat Reader, this never happen before! Now the only way to unfreeze my computer is to turn it off and restart it, which is not how a computer is suppose to be turned off as nothing responses to get it unfrozen(ESC., Contol-Alt-Delete)! The I shows up as if I am able to fill in forms, but after trying to fill in the form numerous times various ways, it always ends up freezing my computer up! I HATE THE NEW UPDATES! Why can't I speak with a live human, through Adobe? I would not want to buy anything from any company which would not allow me support by talking to a live human over the phone, as typing messages can be misunderstood! Their is no point to have Acrobat Reader any more if it does not allow me to fill in forms! I could use the reader that came with the computer! It is sad that for myself filling forms using Acrobat Reader was nice since there are times I am unable to write anything due to tremors, unfortunately I am not alone in this type of medical problem and we the disabled the majority of us are on Social Security! Everyone know that Social Security does not give their recipients enough money to live off of! It is sad when a person is ill they lose more than their livelihood, so called friends abandon you too! So how can I fix the freezing problems and is there any Adobe that I can fill in forms which will not cost me money and or another company that may offer this free of charge?

Do you have that problem when running in the Firefox SafeMode? <br />
[http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: <br />
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

PDF initially freezes when opening with Acrobat 9 Pro and Acrobat Reader

Hi-
Every time I open a pdf, either with Acrobat 9 Pro or Acrobat Reader, it freezes the application for about 10-15 seconds. Afterwards, it's fine.
Any suggestions?
Im running XP Pro, 3.25GB of RAM

Any chance you are also using Quickbooks? I understand from Intuit that there is a known issue between Quickbooks and Acrobat 9. My computer does the same exact thing and I am running Quickbooks Pro 2009. Windows XP Pro 64-bit. According to the forums on Intuit, the same problem does not exist with Acrobat 8. So, you have to uninstall Acrobat 9 then in stall 8. The problem is that the uninstall does not completely uninstall 9 so you can't install 8 successfully. Apparently Adobe has an uninstaller that will remove ALL of Acrobat 9 but you have toi get it from tech Support - if you can find one that speaks English well enough to understand what the problem is and what you need. Then you need to find a copy of 8 to use.
The problem is not in opening Acrobat. It opens just fine. It doesn't lock up until you open a PDF file.

Acrobat Reader 9.1.x freezes after startup

Hello,
Our Acrobat Reader is having problems on some machines during startup that it completly freezes after startup.
I've traced this with procmon and have seens that a certain file "sharedEvents" is trying to to somthing buth it is hanging on
lock - unlock. Killing All process of Acrobat Reader and deleting this file and then re-starting the program isn't helping because it keeps 0 kb and the mentioned behaviour is trying to do something with this file.
the file can be found in %appdata%\adobe\acrobat\9.0
Our profile's is redirected , it is working for most of the users but some users are having this problem.
Can anybody tell me what Acrobat Reader is doing with this file and is there a work around to initialize everything back again so the
user can startup the program normally so it is not freezing after startup without having to remove and install it back again ?
Best regards,
Bert

Hi,
The problem I'm having is a problem on the journal file. After some more investigating it look that the problem can be related to oplocks since we have enbaled oplocks on our server (were the file is placed trough folder redirection). We will check this ...
I've already disabled oplocks on client side and then everything is working however we are using Vista in combination with offline files and if you disbale oplocks then offline files will not work so we are looking a bith further to see what we can do on server side ... to be continued ...
Best regards,
Bert

Acrobat Reader X freezing in Windows7 64-bit

FYI, this discussion is copied from Acrobat Windows
I am using Acrobat Reader v10.0.1 in Windows7 (64-bit) with 12Gb of RAM and I encounter freezing of the application nearly every time I use it. This 'freezing' is observed as the image on the screen losing large portions of text or buttons with the applications faling to respond to any inputs. It seems to occur more on larger files but it is not limited to this. I also notice that I show multiple instances of the Acrobat.exe in task manager even though I have closed all but one document. In order to get around this problem, I have been killing all acrobat processes in task manager and then re-opening the documents I am reading. I can then work with those documents for awhile (awhile is a variable amount of time). I have uninstalled and re-installed version 10 and all of my video drivers are up to date. This is the only application that appears to freeze on this (new) computer.
ps. I have looked through the forums for a similar problem but none of them (I haven't gone through ALL of them yet) seem to match what I am seeing.

Over there http://forums.adobe.com/thread/850202?tstart=0 I suggested Microsoft's Virtual XP as a possible solution
Have you tried that to see if it works? (the link I provided was an example for one program... the Virtual XP mode is not just for that one program, it is for any 32bit program that does not want to work with Win7)
Also... you may right click the Reader icon and select a compatibility mode to see if that helps

Acrobat reader, and indeed all adobe products are freezing and crashing on print hellllp !

Well, I'm flummoxed.
Everything was working fine.. right up till I had to do some driver work to get my scanner to work - now I can't seem to print from any Adobe product.
I click print - the program freezes, stops responding and in the case of Acrobat reader, crashes.. in the case of Indesign CS4 - I have to stop the process in Task manager, in the case of Fireworks CS3 - I think it just crashes. , Printing a pdf hangs and crashes inside of Firefox and IE browsers too.
My printer works.. I can print from MS Word, I can print a photo directly by right clicking on a file and choosing Print. But when I try it in an adobe product. <poof>
I'm running Windows 7 64-bit, - my version of Adobe Reader is: 10.1.11, windows is updated, I don't have any unusual extensions.
Any Ideas?? I'd be much obliged if anyone could help
5tratus

Thank's pat.. I did that, but for some reason, in spite of rebooting about 3 times yesterday.. this morning all the adobe products just seem to be working?!
I think I have a poltergeist .
So, hopefully the computer just needed a good night's sleep and it'll stay working.
fingers crossed,

Printing freezes Acrobat Reader various versions

I have one (luckily, just one) client who has a problem printing from Acrobat Reader. So far, this problem has been with v6.x, v7.x, and v9.x (uninstalled 6.x, installed and uninstalled 7.x, and then installed 9.x, trying to solve this issue, with no changes).
For the longest time, there was NO problem printing PDF files. Then, she couldn't print at all, it would bring up an error message. I read where setting/changing the default printer would solve this, and it did -- to a point.
Now, when she tries to print (FILE | PRINT -- read below as to why this is necessary), it will print, but the printer dialog box takes a LONG time to come up (3-5 minutes) and then the drop down menu to select a printer takes a long time to come up, as well.
She travels between various offices, which is why she must use FILE | PRINT -- she needs to choose the printer(s) that are available to her when she logs into the network. There are HP, Cannon, Lexmark, and other printers at these various locations.
The problem *only* happens in Acrobat Reader. All of the other applications print fine.
Today, I discovered something interesting by accident. If she is *disconnected* from a network, and starts a print job (again, FILE | PRINT), the printer dialog box opens almost immediately, as does the printer selection drop-down menu. She can then reconnect to the network, after selecting a printer, and then press OK (to print), at which time it does print just fine.
So, in a nutshell:
(1) It *only* happens when trying to print something from Acrobat Reader regardless of version.
(2) It is *only* slow to bring up the printer dialog box, and printer selection drop-down menu when connected to a network.
(3) It *will* eventually (say 3-5 minutes later) bring up the printer dialog box, and printer selection drop-down menu, and print, when connected to a network.
(4) She is using Windows XP (I didnt check on the service pack version, it is, for certain SP2 at least, although she may have allowed Windows Updates to upgrade it to SP3). Multiple printers are being used, from various vendors (HP, Lexmark, Canon, others) so it is extremely unlikely that it is a printer driver issue.
(5) There are others with identical laptops, Windows XP, and using the same printers and Acrobat Reader who also travel to the same offices and work in the same fashion as she, and they do not have this issue.
So, anyone out there smarter than me, any suggestions about how to resolve this?

Hi, I found this to work
open cmd
type the following and press enter after each command:
c:
cd\
del arc*.tmp /S
What the command does is that it deletes acrobat temp files that are stored on your pc, which slows down acrobat printing.
I found this info at http://kb2.adobe.com/cps/403/kb403914.html towards the bottom of the page
Hope it helps

Acrobat 7 freezes after cancelling the user password prompt

I'm having a problem with Acrobat 7.1 when downloading a password-protected PDF from a website. The problem occurs at the "please enter a document open password" dialog box. If I enter the user password, the PDF opens successfully. However, if I click Cancel instead of entering the password, Acrobat hangs/freezes in the background (visible in the Task Manager) and the CPU spikes to 50%. At that point, opening another PDF freezes Internet Explorer since it's still waiting on the Acrobat process hanging in the background. I've tested on both Windows XP and Windows Server 2003 with the same result. The problem appears to be resolved in Acrobat 9, but unfortunately my users are stuck on Acrobat 7.1 for the time being. Any help would be greatly appreciated!

As Baltwo said, you should have a password set on your computer for secutity reasons. You can set it to automatically log you on if you are the only user when starting up and you don't need to input the password.
What Baltwo was getting to was to make sure nothing was in the field such as a space. Apparantly, it won't let you log into it without a password.
I seem to remember a default password in past systems. I think it was computer. Try typing that in. If it doesn't work, then follow the steps in this article and set a password for your user account.
http://osxdaily.com/2011/08/24/reset-mac-os-x-10-7-lion-password/

Acrobat X freezes when I run a JavaScript Action after about 200 files.

Acrobat X freezes when I run a JavaScript Action after about 200 files, batches with less than 200 files work well. I can watch the Acrobat.exe process in the resource monitor and when the Threads reach about 2000 and the Working Memory reaches 500mb, Acrobat freezes. The JavaScript creates 2 redaction areas, applies the redaction, then saves the file to another location. I've tested it on both Windows Server 2008 and Win7 32bit. I'm running Acrobat X Pro fully update to 10.1.10.

It is possible to have the Redaction tool search for a text string across multiple PDFs without using the "Action" wizard or batch processing. You will have to learn the exact steps to properly set the properties for each string of text. You can also review the items marked for redaction and either accept, remove or adjust as needed each one.
There are 3rd party tools that can also redact PDFs and they existed long before this feature was added to Acrobat. Appligent Document Solutions Redax..
Appligent even has a server based product for large amount of files or using watched folders.

Acrobat Reader 9.5.1 'Internal Error' [solved]

Hello, everybody.
To come quickly to the point, here is the problem / issue (hopefully, in the most concise and useful formulation).
OS: openSUSE Linux 12.1 with kernel v. 3.1.10-1.9 and (just for the report - even if I don't think it matters) Qt libraries v. 4.7.4-19.6.1. I say I don't think it matters, because I've already experienced this very same issue with openSUSE 11.0 (kernel 2.6.25.5 and Qt 4.4.0, with Acrobat Reader 8.1.3).
Acrobat Reader v. 9.5.1 (the release included with the distro).
The issue: when I try to overwrite an existing PDF document (i.e.: save 'foo.pdf' OVER a pre-existing copy of 'foo.pdf') I systematically get caught into the sequence 'the document already exists. Do you want to overwrite it?' -> yes -> 'An internal error has occurred' -> the document can't be overwritten.
Attempts to fix: I've already tried - suspecting I had possibly missed something during the installation process - to change the permissions of the '.adobe' preferences folder under my /home directory by issuing the usual 'chown -R xxx:yyy .adobe' command: with no result.
Any idea about the possible causes and workarounds?
BTW, while I was trying to recover the exact information about the program's version in the 'Help -> about Adobe Reader' menu, I've stumbled into another issue (which looks very much like a bug): that is, the program freezes if I try to read the 'Credits' information by pushing the suitable button in the red 'Adobe Reader 9' banner. Possible causes and remedies (aside from upgrading to the most recent version)?
Thank you very much in advance
Mario Grilli
Message was edited by: jaygrey
Reason: solved

I add this one to my previous message, which solves the issue (and closes the thread).
The issue has been solved (on another system, though: that is, Fedora 17) by installing the original Acrobat Reader 9.5.1 from Adobe. With "original" I mean: not the .rpm archive enclosed in the OS DVD, but the one which can be downloaded directly from Adobe.
The method: one has to open a terminal and simply do the following:
# rpm -Uvh http://linuxdownload.adobe.com/adobe-release/adobe-release-i386-1.0-1.noarch.rpm
[as root] # yum install AdobeReader_enu
The version of Acrobat Reader which is installed by this method is complete with all the GTK suitable libraries: and actually works with no hassle, allowing to overwrite previous versions of the same file.
Now, however, I have to find some equivalent procedure under openSUSE: because it's a fact that even the AdbeRdr9.5.1-1_i486linux_enu.rpm file one usually downloads from here installs a copy of Acrobat Reader which shows the aforementioned issue, despite all the necessary graphical libraries being already installed in the system. Now, since this one is probably the .rpm archive a user finds in the main .rpm-based Linux distros, I add that it might be interesting if some Adobe engineer would try to dig a little deeper into this issue...

Help. Acrobat pro freezes after 9.5.1 update

my acrobat pro freezes everytime when i try opening a PDF. i have just updated/upgraded to the 9.5.1. i'm on a mac os lion.

Hi,
According to Acrobat 9.5.1 release notes http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_9.5.1.pdf acrobat 9 is not supported on Apple - OS X Lion(10.7.x).
You can upgrade to Acrobat X which is supported on Lion http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf or use acrobat 9.5.1 on 10.6.x.

Acrobat 7 freezes when combining multiple files

I'm running Acrobat 7 Standard, and whenever I attempt to combine multiple PDF files acrobat will freeze up completely. It can scan, and add pages to an open document with no trouble. It will freeze whether I choose Create PDF From Multiple Files within acrobat, or if I select multiple files in windows explorer, then right click and choose Combine in Acrobat...
I have cleared temporary files, repaired the program, and completely reinstalled the program. Even after a fresh reinstallation, it will lock up when trying to combine multiple files. It does everything else just fine.
I am running a HPCompaq dc5100 MT, with Windows XP Pro. I have 2GB ram, and a P4 3.2Ghz processor. I also have a database program called Laserfiche that I run, though this problem occurs whether I have Laserfiche open or not. I've already tried killing all acceptable processes (minus adobe's of course) and recreated the error. I've also tried this with the most recent update 7.1.0 and without: both yeild the same result. Any help would be greatly appreciated.

Dear all,
I think I have the same problem... or not ?!
=> When I try to open multiple files at the same time it opens only the 2 or 3 first ones then it freezes on the Spinning Beach Ball of Death !
=> Then it never completely finishes loading and freezes up Indesign.
=> I am unable to cancel the dialog box and have to use cmd+alt+esc to close the program
=> then, the files open directly on indesign when I open the program again (jus as if the files had been loaded and ready to go)
I am working on MAC OS X (10.7.3)
Anybody could help please ?? (sorry for my english... I'm a French native speaker)

Acrobat 7 freezes for a few seconds at every startup

I am hoping someone can please enlighten me as to why Acrobat 7 freezes for a few seconds everytime the program is started. If starting the program directly from executing the associated pdf file, the program loads the first page, freezes (stops responding) for approx 6 to 8 seconds, then responds to user interface again.
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Disabling hardware acceleration seemed to solve the problem. Thank you all very much, but before I close this thread as solved, I've always had that feature enabled to the best of my knowledge. Why did it suddenly cause problems?

Acrobat Reader 9 Crashes PC When Opening 2 Documents Simultaneously (2D Graphics Acceleration Relate

Hey all,
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I am having the exact same issue... it's so frustrating! Does anyone have a solution to this?
Running CS4 on a Core i7 workstation w/ Win 7 64-bit, latest BIOS and video card drivers (ATI Radeon 4890). Acrobat is version 9.3 with all updates. It freezes for 30 seconds just as described, every single time you launch it.

Acrobat reader freezing

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