Acrobat reader refuses to work
I cannot find a link to contact anyone. How am I going to decide if I want to buy a product, when the free download does not work?? I have reinstalled acrobat reader several times and it still will not open up any files for me.
I cannot even uninstall it from my computer. I am very upset over this, specially since many downloads are made for acrobat and will not accept anything else. So I am stuck!!!
Please help.
Try the Acrobat forum: this is the Digital Editions one.
Adobe Reader is free anyway, you can't buy it.
There are a few free alternatives to the Adobe Reader for reading Acrobat files, such as Foxit reader.
http://www.foxitsoftware.com/Secure_PDF_Reader/
If you mean Adobe Acrobat, it is more than a reader, as it can be used for authoring/editing files.
There are alternatives to it as well; not sure what they are.
Similar Messages
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When I click PDF file, the file does not open and installation software for creative suite automatically begin to start. Even after re-installation of creative suite 5.5, only acrobat reader dose not work and the same phenomena occurs.
Did you ever install Acrobat? It is not installed automatically with CS, but requires an extra installation step.
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I upgraded to Lion and now can't print PDF files and Acrobat reader doesn't work anymore. What can I do to get it working?
If you upgraded and were using a version of Acrobat Reader that was legacy, that is PPC compatible, then you will have to upgrade to a version compatible with Lion as Lion no longer has Rosetta to interface with the legacy software.
I know that Acrobat, full version, 10 works with Lion...use it myself. -
Acrobat reader no longer works in any web browser
Hi,
Internet Explorer, Firefox, Google Chrome all tell me that the version of Acrobat I'm using won't run in a web browser or that I need to be using version 8 or 9. The interesting thing is that I have version 8 installed on my machine and it used to work fine. Any ideas?Make sure you are using the genuine version of Acrobat Reader
Make Money Online
Earning Money Online -
PDF Forms - Which versions of Acrobat / Reader do they work in?
I'm trying to persuade a client to start using pdf forms that I've created in the latest Adobe Acrobat Pro.
I've tested the forms using Adobe Reader 8 & 9 on the Mac. The two versions work differently but I've come up with a work-around solution that means I can give the same advice to users of both versions of Reader.
But I could do with knowing if pdf forms work in earlier versions of Acrobat / Reader? Macs & PCs?
And if they don't work, what sort of warning will come up on screen? Ie. Will it say that they need to upgrade to the latest version of Adobe Reader and give a link? - which would be good! Or will some other error message come up that will just cause confusion?
Has Adobe published any advice anywhere?The Forms Creation where you use filliable forms that can be saved and attached to email, (500 returns max - using the Advanced > Extend Features in Reader). Works also in version 7 or reader. Nothing below 7 will work.
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Can't open pdf files in FF4. Updated Adobe Acrobat to version X but still won't open. Worked before in FF3.6.
What is the version of your Mac OS? Is Safari running in 64 bit (check from Safari->Get Info)? If yes, change it to 32-bit and try again.
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Smart card reader refusing to work on OS X Mavericks
Hi,
I am the owner of a bit4id Minilector EVO, a little smart card reader (manufactured by ACS Advanced Card Systems) who I use to comply with the digital signatures required by the Italian law.
There is an official application to use the smart cards; however, I'm experiencing major issues with it.
Shortly:
- When I plug the bit4id smart card reader into the USB port of my MBP, the LED shows it is recognized; System Information also tells it has been fully implemented into OS X
- When I then insert the smart card, no issues are reported and the bit4id LED becomes fixed;
But, when I start the application to digitally sign, it tries to detect what cryptographic module I'm using. It detects the correct one but reports an «Internal error» halting the process.
I know there is an implementation of PCSC for OS X called PCSC-Lite, and that there is a terminal command to show if all is working properly.
Something like pcsc[something] .
Can you help me?
Thanks in advance,
TyrexionibusSCS is a very good app, since I've read that Apple has discontinued support for PC/SC interfaces after the release of Mountain Lion.
(My previous installation was a Mavericks upgrade from Lion)
However, I don't know what and how to debug using Smart Card Services. Do you know any commands to use?
Apparently, the SC reader reports no issues: the LED is blinking blue when no smart card is present and becomes fixed blue when a smart card is inserted – according to the manuals, this shows that there is correct communication between the OS and the CCID reader.
I don't know what to do; I'm beginning to hypothesize it's a digital signer issue. In fact, my smart card only supports one application called File Protector (by Actalis) to officially sign digital documents. This application seems to have major difficulties in identifying the miniLector EVO.
The generic and ambiguous internal error comes when I try to manually identify the peripheral.
Athena CNS is one of the Italian smart cards and is automatically recognized and configured (so it's correct – no doubts about this), while "ACS ACR 38U-CCID 00 00" seems to be the real name of the miniLector.
(I'm assuming this because System Information also returns that the real manufacturer is ACS... bit4id is a re-brander)
However, when I click on it and then tap OK, it returns internal error.
As first attempt, I would try to completely erase&clean File Protector files to try a reinstall. Then, if this still doesn't work, I'd debug using the terminal.
So:
- Do you know any applications to 100% clean files created by an installer?
- Do you have in mind any solutions that I might have forgotten?
Thanks in advance from an OS X fan! -
A while back now I lost use of Acrobat Reader's loading feature while in Firefox. I have tried all of the suggestions that I can find in the Help Menu, on blogs, etcetera, and nothing has worked to re-enable it. The Acrobat Reader seems to work fine from all other browsers, and from the Start Menu. I just can't get it to work with Mozilla.
I solved this problem by looking at the plug-ins I had in 5.0 and found that I had two versions of Adobe - a V8 and a V10 enabled. I disabled the V8 and it all works fine now.
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After an upgrade of acrobat reader 9 to acrobat reader 11 the automatic printing of a pdf. The pdf is opened, but the print does not happen. With acrobat reader 9 it works. But with acrobat reader 11 the printing does not happen.
I discovered when you specify pp.constants.interactionLevel.full it works on acrobat reader 11. But when you specify pp.constants.interactionLevel.silent or pp.constants.interactionLevel.automatic it does not work on acrobat reader 11. But with the full option we have a dialog print box
we do not want.
In our jsp we load a pdf document and create a message handler to detect the print events of a pdf document that is in an <object> tag.
In the pdf document we add
package be.post.lpo.util;
import org.apache.commons.lang.StringEscapeUtils;
import org.apache.commons.lang.StringUtils;
public class AcrobatJavascriptUtil {
public String getPostMessageToHostContainer(String messageName, String messageBody){
return "var aMessage=['"+messageName+ "', '"+ messageBody+"'];this.hostContainer.postMessage(aMessage);";
public String getAutoPrintJavaScript(String interactiveType, String printerName,String duplexType) {
String interactiveTypeCommand = "";
if (StringUtils.isNotBlank(interactiveType)){
interactiveTypeCommand = "pp.interactive = " + interactiveType + ";";
String duplexTypeCommand = "";
if (StringUtils.isNotBlank(duplexType)){
duplexTypeCommand = "pp.DuplexType = " + duplexType + ";";
return "" + // //
"var pp = this.getPrintParams();" + // //
// Nointeraction at all dialog, progress, cancel) //
interactiveTypeCommand + //
// Always print to a printer (not to a file) //
"pp.printerName = \"" + StringEscapeUtils.escapeJavaScript(printerName) + "\";" + //
// Never print to a file. //
"pp.fileName = \"\";" + //
// Print images using 600 DPI. This option MUST be set or some barcodes cannot //
// be scanned anymore. //
"pp.bitmapDPI = 600;" + //
// Do not perform any page scaling //
"pp.pageHandling = pp.constants.handling.none;" + //
// Always print all pages //
"pp.pageSubset = pp.constants.subsets.all;" + //
// Do not autocenter //
"pp.flags |= pp.constants.flagValues.suppressCenter;" + //
// Do not autorotate //
"pp.flags |= pp.constants.flagValues.suppressRotate;" + //
// Disable setPageSize i.e. do not choose paper tray by PDF page size //
"pp.flags &= ~pp.constants.flagValues.setPageSize;" + //
// Emit the document contents. Document comments are not printed //
"pp.printContent = pp.constants.printContents.doc;" + //
// printing duplex mode to simplex, duplex long edge, or duplex short edge feed //
duplexTypeCommand +
// Print pages in the normal order. //
"pp.reversePages = false;" + //
// Do the actual printing //
"this.print(pp);";
snippets for java code that adds
package be.post.lpo.util;
import org.apache.commons.lang.StringUtils;
import com.lowagie.text.Document;
import com.lowagie.text.DocumentException;
import com.lowagie.text.pdf.PdfAction;
import com.lowagie.text.pdf.PdfDestination;
import com.lowagie.text.pdf.PdfImportedPage;
import com.lowagie.text.pdf.PdfName;
import com.lowagie.text.pdf.PdfReader;
import com.lowagie.text.pdf.PdfWriter;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.util.ArrayList;
import java.util.Iterator;
import java.util.List;
public class PdfMergerUtil{
private static final PdfName DID_PRINT = PdfName.DP;
private static final PdfName WILL_PRINT = PdfName.WP;
private List<PdfActionJavaScriptHolder> actionJavaScripts = new ArrayList<PdfActionJavaScriptHolder>();
private class PdfActionJavaScriptHolder{
private final PdfName actionType;
private final String javaScript;
public PdfActionJavaScriptHolder(PdfName actionType, String javaScript) {
super();
this.actionType = actionType;
this.javaScript = javaScript;
public PdfName getActionType(){
return this.actionType;
public String getJavaScript(){
return this.javaScript;
public void writePdfs(OutputStream outputStream, List<InputStream> documents, String documentLevelJavaScript) throws Exception {
Document document = new Document();
try {
// Create a writer for the outputstream
PdfWriter writer = PdfWriter.getInstance(document, outputStream);
document.open();
// Create Readers for the pdfs.
Iterator<PdfReader> iteratorPDFReader = getPdfReaders(documents.iterator());
writePdfReaders(document, writer, iteratorPDFReader);
if (StringUtils.isNotBlank(documentLevelJavaScript)){
writer.addJavaScript(documentLevelJavaScript);
addAdditionalActions(writer);
outputStream.flush();
} catch (Exception e) {
e.printStackTrace();
throw e;
} finally {
if (document.isOpen()){
document.close();
try {
if (outputStream != null){
outputStream.close();
} catch (IOException ioe) {
ioe.printStackTrace();
throw ioe;
public void addAdditionalDidPrintAction(String javaScript){
actionJavaScripts.add(new PdfActionJavaScriptHolder(DID_PRINT, javaScript));
public void addAdditionalWillPrintAction(String javaScript){
actionJavaScripts.add(new PdfActionJavaScriptHolder(WILL_PRINT, javaScript));
private void writePdfReaders(Document document, PdfWriter writer,
Iterator<PdfReader> iteratorPDFReader) {
int pageOfCurrentReaderPDF = 0;
// Loop through the PDF files and add to the output.
while (iteratorPDFReader.hasNext()) {
PdfReader pdfReader = iteratorPDFReader.next();
// Create a new page in the target for each source page.
while (pageOfCurrentReaderPDF < pdfReader.getNumberOfPages()) {
document.newPage();
pageOfCurrentReaderPDF++;
PdfImportedPage page = writer.getImportedPage(pdfReader, pageOfCurrentReaderPDF);
writer.getDirectContent().addTemplate(page, 0, 0);
pageOfCurrentReaderPDF = 0;
private void addAdditionalActions(PdfWriter writer) throws DocumentException{
if (actionJavaScripts.size() != 0 ){
PdfAction action = PdfAction.gotoLocalPage(1, new PdfDestination(PdfDestination.FIT), writer);
writer.setOpenAction(action);
for (PdfActionJavaScriptHolder pdfAction : actionJavaScripts ){
if (StringUtils.isNotBlank(pdfAction.getJavaScript())){
action = PdfAction.javaScript(pdfAction.getJavaScript(), writer);
writer.setAdditionalAction(pdfAction.getActionType(), action);
private Iterator<PdfReader> getPdfReaders(Iterator<InputStream> iteratorPDFs) throws IOException {
List<PdfReader> readers = new ArrayList<PdfReader>();
while (iteratorPDFs.hasNext()) {
InputStream pdf = iteratorPDFs.next();
PdfReader pdfReader = new PdfReader(pdf);
readers.add(pdfReader);
return readers.iterator();
JSP code
<script type="text/javascript" src="<bean:message key="scripts.js.internal.jquery" bundle="app"/>"></script>
<script language="javascript">
function goToDidPrintUrl(){
var url = "<%=didPrintUrl%>";
window.location.assign(url);
function createMessageHandler() {
var PDFObject = document.getElementById("myPdf");
PDFObject.messageHandler = {
onMessage: function(msg) {
if (msg[0] == "WILL_PRINT"){
$("#printingTransitFeedBackMessage").text('<%=willPrintMessage%>');
if(msg[0] == "DID_PRINT"){
$("#printingTransitFeedBackMessage").text('<%=didPrintMessage%>');
setTimeout('goToDidPrintUrl()',4000);
onError: function(error, msg) {
alert(error.message);
</script>
</head>
<body onLoad="createMessageHandler();">
<div id="printingTransitFeedbackArea">
<div class="info" id="printingTransitFeedBackMessage"><%=documentOpenMessage%></div>
</div>
<object id="myPdf" type="application/pdf" width="100%" height="100%" data="<%=toBePrintedUrl%>">
</object>
</body>From the JS API Reference of the print method:
Non-interactive printing can only be executed during batch, console, and menu
events.
Outside of batch, console, and menu events, the values of bUI and of interactive are ignored
and a print dialog box will always be presented. -
I need the proper settings for Acrobate Reader 9.3 to be backward compatable to open PDF 6.0.
I have a full license for Adobe Acrobat Professional 9. I just got off the phone with Acrobat technical support about once you install Acrobat Reader 9 to read documents online using Internet Explorer and Firefox. That it would make documents that were scanned in with CapturePerfect3.0 and a Cannon document scanner using Adobe Acrobat Professional 6.0 saved in PDF format and stored as images with records stored with Access Database front-end and SQL Server backend. Simple 6.0 PDF documents stored scanned documents in a database. O.K.! The problem is once you upgrade to read newer version of Acrobat PDF documents that our staff must read online, it makes reading saved database 6.0 PDF documents unreadable. Technical support informs me that it is a settings fix in Acrobat Reader 9 but because the Acrobat Reader 9 is a free download that can't tell me how to fix the settings.
So here I am trying to find out the proper settings in Acrobat Reader 9 to read new Acrobat documents online and old 6.0 Acrobat PDF documents on Windows XP Pro workstations and one Windows 7 workstation of the CEO's assistant. So please help me with the proper setting for Acrobat Reader 9 to work online reading newer PDF documents and still read Acrobat 6.0 documents stored in a database.Adobe Reader 9 can open old and new pdf files.
-
Adobe acrobat reader 9 problem saving forms and copying photos
I used adobe acrobat reader 6 at
work and I have a form that I save with new data. I am also able to copy text and photos using version 6.
When I try to save edited forms and copy files from versiion 9 It wont allow me to do that.
Is their any way that I can copy text, photos and save forms in Adobe version 9?
When I try to save forms in version 9 it states that I am unable to save the form. When I try to copy text or photos it will not allow me to copy.Are you talking about Reader or Acrobat. These are two different programs and Reader definitely has restrictions. Reader used to be called Acrobat Reader before version 6, but that has been gone a long time. The change was likely because of the confusion between Acrobat and Reader. The problems you indicate are suggestive of Reader, not of Acrobat.
-
Acrobat Reader Versions and saveAs, exportXFAdata Problems
We use generate Forms with Reader Extension Save enabled.
The forms are then opened within Acrobat Reader. In the onClose Event a Script called "saveXMLData" is called. This script is install in the javascript folder of the reader installation.
The script :
var saveXMLData = app.trustedFunction(function(doc)
app.beginPriv();
doc.saveAs({cPath:"/c/windows/temp/savedForm.pdf",
bCopy: true,
bPromptToOverwrite: false });
doc.exportXFAData({
cPath:"/c/windows/temp/savedForm.xml",
bXDP:false
app.endPriv();
return;
Using Acrobat Reader 7, eveything worked fine.
Using Acrobat Reader 9 "saveAs" crashes the Application after the document is saved and the filled in Data is not saved.
Without the saveAs function, at least the export File is generate but the data that where filled in are missing.
Using Acrobat Reader X "saveAs" crashes the Application as well. Leavin out the saveAs function, the export File is generated as expected. Thus the filled in data values are saved.
Using Acrobat X Pro everything works as with Acrobat Reader 7.
Our Problem is that the customer uses Acrobat Reader 9. Are there expected incompatibilities with the different versions. Does anybody know any workarounds, settings?
By the way disabling extended security does not help.
Thanks
MaxIt cannot be a problem of the installation, because at least Windows 7
was a fresh install with nothing but Reader additionally installed.
By the way, what do you mean by "risky", I followed straight the
documentation from Adobe, where one is allowed to place function calls
requiring a privileged context.
Have you any better idea where to place the call to save? It must be
called automatically, when the User closes the window, no additional
interaction is possible.
One other thing is the call to exportXFAData, have you any idea why
there is a difference in behavior between reader version 7 / 10 and 9?
I wrote that in version 9 the user entered data is missing.
Am Donnerstag, den 21.07.2011, 05:53 -0600 schrieb try67:
No, it doesn't work.
Sorry, I don't have any ideas except for trying to repair the installation
of Reader.
However, placing code in the WillClose event is considered risky and should
be avoided if there are alternatives available.
> -
I have tried to update the Adobe Acrobat Reader DC, along with the plug-in in Firefox v37.0.1. Repeatedly, after the download/installation is "complete", upon opening Firefox I'm met with the message that the "Adobe Acrobat plug-in" is "out of date". I tried rebooting my machine, uninstalling Acrobat Reader DC (which works as a stand-alone), and still the plug-in is never updated (the one listed is from early December 2014) and the reminder always reappears with opening Firefox. Can anyone help with this?
Sorry about the issue which you are facing. It would be helpful if you could share the firefox notification message screenshot.
Also, please check that the firefox plugins show the correct Adobe Acrobat Reader DC plugin. If possible, please share the firefox plug in screenshot as well. -
Embed Acrobat Reader in HTML/ASP-Site
Hi,
I have a problem to embed Acrobat Reader 9 in a HTML-Site.
Before I used Acrobat Reader 7.x. And with version 7 it works fine. Now, I installed Acrobat Reader 9 it works so different. Here my sourcecode:
"< embed id='PDFOBJ' name='PDFOBJ' src='\\path\document.pdf' width='350' height='290' > < / embed>". With version 9 the following message come:
"Access denied!" (the user has full access - domain-admin) or the place of the embeded pdf-Document is white!
i dont know what to do know.
Much thanks for your help. I changed the sourcecode with blanks, cause otherwise the forum didnt show it...
Bye..<textarea><iframe src='my.pdf' name='bpoFrame' id='bpoFrame' width='820'<br /> height='800'></iframe></textarea>
-
Configure Acrobat Reader tool buttons when Reader is started inside SAP GUI
Hi,
we have deployed some registry keys in "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\AVGerneral\cToolbars" to show some tool buttons in Acrobat Reader. This works fine when starting Acrobat Reader as standalone application.
But in SAP GUI the Acrobat Reader starts with default tool buttons.
Is there a chance to configure the Acrobat Reader tool buttons when the Reader is started inside a SAP GUI session?
thanks
AlbertThese are the settings in the registry to show/hide tools in the Adobe Reader 9 toolbar.
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\AVGeneral\cToolbars\cBasicTools\cInternalButtons]
"a0"="Select"
"a1"="Hand"
"a2"="Zoomin"
"a3"="ZoomDrag"
"a4"="endBasicToolsGroup"
"a5"="ZoomViewOut"
"a6"="ZoomViewIn"
"a7"="ZoomTo"
"a8"="Zoom100"
"a9"="FitWidth"
"a10"="FitPage"
"a11"="endZoomTypeGroup"
"a12"="PanAndZoom"
"a13"="Loupe"
"a14"="SelectGraphics"
"a15"="endZoomToolsGroup"
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\AVGeneral\cToolbars\cCommenting\cStamp]
"bInternalExpanded"=dword:00000001
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\AVGeneral\cToolbars\cFile\cInternalButtons]
"a1"="Print"
"a2"="Save"
"a3"="SaveFileAs"
"a4"="FindDialog"
"a5"="endDialogGroup"
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\AVGeneral\cToolbars\cPageDisplay\cInternalButtons]
"a0"="endLayoutZoomTypeGroup"
"a1"="Fullscreen"
"a2"="endPageLayoutViewGroup"
"a3"="RotateCCW"
"a4"="RotateCW"
"a5"="Wireframe"
When starting Adobe Reader standalone this works fine.
But starting Adobe Reader from a SAP GUI Session (for example in transaction CV03N) the default tools will be shown.
Is there a chance to configure the Acrobat Reader tool buttons when the Reader is started inside a SAP GUI session?
thanks
Albert
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