Acrobat Reader X freeze and cannot be terminated

since a few days now, i have 3 users who has issue with Adobe Reader X (10.1.3.23). when they open a PDF, adobe freeze and cannot be terminated via task manager.
here is the error in the event viewer:
Hanging application AcroRd32.exe, version 10.1.3.23, hang module hungapp, version 0.0.0.0, hang address 0x00000000
The strange thing is that when i do a right click on the PDF from the task manager and select 'go to process...' it take me to the SCRSS.EXE and not the AcroRd32.exe
To remidy on this issue, a reboot is required since i cannot terminate CSRSS. Adobe seems to work for a while... but so far, it come back the next day.
I also checked if the SCRSS is not a virus and passed the MD5.
I tried to uninstall/reinstall but the issue persist.

Hi,
Can you try and delete all the files and folders present in your Reader installation directory (by default its C:\Program Files\Adobe\Reader 10.0). Now try and repair the installation from within the Control Panel.
For Windows XP: Add/Remove Programs
For Win 7: Programs and Features
Does this solve the issue? If not, could you let me know the following information:
1. Is the process name actually: csrss.exe?
2. The OS you are working on?
3. If you are working on Win 7, then could you please get me the location of the process csrss.exe.
    You can do the same by chosing to view the column "Command Line" from Task Manager (View > Select Columns)
Thanks
Ankit

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